Thursday, May 24, 2018

Hale Library Fire - 05/22/18

The BRI building is up and working. ITS staff are continuing to work on restoring systems. Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will be posted periodically to this site. (posted 9:15 a.m. 5/24/18).

History:
ITS are working to restore systems. KSU wireless is up and working. Networking and Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will be posted periodically to this site. (posted 8:15 a.m. 5/24/18).

History:
As of 8 p.m. today, ITS was sent home to get some rest after many long difficult hours of working towards bringing us back online.  Teams also continue to work towards bringing several buildings back online that were impacted by the Hale fire.  The work towards bringing us back online will resume at 8 a.m. tomorrow morning.  We do not have an estimated time as to when these services will be back online.  As information becomes available we will post to this page.  (updated 9:00 p.m.)

 History:
Work continues around the clock to restore the ability to log in to web services, including Webmail, Canvas, HRIS, KSIS and other network services. Once access is restored, the university's web presence will be republished via our content management system. Efforts also continue to reconnect internet service to several buildings taken offline by the fire.  (update 6:30 PM)

History:
ITS is working with our third party vendors to restore services. At this time, we have no time estimate for restoration of services. The Library remains closed. As information becomes available we will post to this page.

History:
(posted 5/23/18 at 1:53pm)
The Library remains closed. As information becomes available we will post to this page.

History:
(posted 5/23/18 at 10am.)
Central IT Services were impacted by the fire in Hale Library yesterday. ITS is working to restore services. Hale Library is closed until further notice.  The IT Helpdesk is available at 785-532-7722 and the NOC is working from off campus and is available via on-call at 785-532-1847. Further updates will follow.

History:
(posted 5/23/18 at)
Central IT Services were impacted by the fire in Hale Library yesterday. ITS is working to restore services.  Hale Library is closed until further notice.  The IT Helpdesk is closed and the NOC will be working from off campus. The NOC on-call number is 785-313-1847.  Further updates will follow.

History:
Hale Library is closed until further notice.  The helpdesk will be closed until further notice and NOC will be working from off campus.  Further updates to follow.  The NOC on call number is 785-313-1847.

The Hale Data Center needs to be taken down due to the fire and will be unavailable affecting the following systems:
  • All Enterprise Resource Planning (ERP) systems:  KSIS, HRIS, FIS, Talisma Image Now 
  • All PROD ERP databases
  • Virtual Machine Clustering
  • All application servers
  • All Development/Test databases
  • General Virtual Machines
  • Monitoring
  • CAS/SSO/IDM
  • LDAP and Active Directory (eID login)
  • Mediasite
  • Talisma test, dev, and prod
  • Rec services Fusion
  • Camera system
  • ProCare
  • Online Orientation and Enrollment registration, IR form, GO, etc
  • Catfiles
  • Rocketchat
  • Some network functions 
Further updates to follow.

Available Services

The following services are available:
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available. 

Tuesday, May 22, 2018

Qualtrics Login Issue

The login issue has been resolved.

History:
Users are reporting issues logging into Qualtrics Surveys. ITS is aware and looking into the issue.

Engineering Complex Network Maintenance - 05/19

The maintenance has been completed.

History:
NTS will be performing network maintenance in the Engineering Complex (including Durland, Rathbone, Fiedler, and Engineering Hall) on Saturday, 5/19/18.  The maintenance will be from 7:00am to noon.  Both wired and wireless connectivity within Engineering Hall will be impacted at various times during this maintenance.  Campus access to Beocat resources will not be impacted.

Network Maintenance - Housing & Dining - 05/23

NTS will be performing network maintenance on the Housing and Dining wireless network on Wednesday (5/23) from 7:00 AM to 8:00 AM. A network outage is not expected during this maintenance.

Network Maintenance - Eisenhower - 5/23

NTS will be performing network maintenance in Eisenhower Hall Wednesday (5/23) from 10:00 PM to 11:00 PM. This maintenance will affect both wired and wireless connectivity during this time.

Monday, May 21, 2018

K-State Website Maintenannce - 05/23/18

Wednesday morning ITS will be doing maintenance on the K-State web servers. There may be brief interruptions to the K-State website between 6:30 and 7:30 a.m.