Wednesday, October 15, 2014

Search issue with Office365

The inbox search function issue has been resolved.

History:
Monday, October 12 2014, at 8:51 AM
It has been reported that users may experience issues with email when trying to perform the search function in the inbox. Microsoft is working on a fix for the issue.

Current Status: Engineers are continuing to deploy the fix across the affected environment to remediate end-user impact. The deployment of the fix is approximately 93% complete.

Customer Impact: Affected customers are unable to search their Inbox folders within Outlook Web App (OWA) when the Inbox is not set to conversation view.

Workaround: As a workaround, customers may be able to set the Inbox to conversation view before initiating a search.

Incident Start Time: Monday, October 6, 2014, at 1:07 AM UTC

Estimated Time to Resolution: The patch is expected to complete by Monday, October 13, 2014, at 6:00 PM UTC.

Preliminary Root Cause: A limited portion of capacity that facilitates the Outlook Web App (OWA) search feature is in a degraded state.

Next Update: Monday, October 13, 2014, at 6:00 PM UTC

History:
Current Status: Through monitoring the service, engineers have identified that a specific software version has rejected the deployment. Engineers are developing and deploying a fix to target the affected version. The deployment is projected to complete by Saturday, October 11, 2014, at 7:00 AM UTC.

Customer Impact: Affected customers are unable to search their Inbox folders within Outlook Web App (OWA) when the Inbox is not set to conversation view.

Workaround: As a workaround, customers may be able to set the Inbox to conversation view before initiating a search.

Incident Start Time: Monday, October 6, 2014, at 1:07 AM UTC

Preliminary Root Cause: A limited portion of capacity that facilitates the Outlook Web App (OWA) search feature is in a degraded state.

Next Update: Saturday, October 11, 2014, at 7:00 AM UTC