Saturday, August 1, 2015

Windows 10 and Trend Micro Compatibility Issues

This maintenance has been completed.

There is a chance that if a computer did not receive the first patch before the upgrade to version 11, they will not receive the new version 11 agent for Trend Micro. In this case the old version of Trend Micro will need to be uninstalled from the computer and the new Trend Micro 11 agent will need to be installed.

History:
Starting today ITS will be installing a patch to the current TrendMicro servers. This patch is needed to prepare for the larger upgrade to version 11 which adds support for Windows 10. We will leave TrendMicro at this patch level until Thursday of next week to ensure that it has time to propagate as broadly as possible. Next Thursday we will then upgrade the TrendMicro servers to version 11.

There is a chance that if a computer did not receive the first patch (that we are rolling out starting today) before the upgrade to version 11, they will not receive the new version 11 agent for TrendMicro. In this case the old version of TrendMicro will need to be uninstalled from the computer and the new TrendMicro 11 agent will need to be installed.

K-State's IT Help Desk has been receiving reports of the university's version of Trend Micro not functioning properly with Windows 10. Users who upgrade to Windows 10 will not be able to get the antivirus and therefore cannot connect to KSU Housing. It is advised for those who live on campus to wait until this issue has been resolved to upgrade to Windows 10.

8/12 Maintenance was delayed due to firewall update. Will be finished on Thursday.