Thursday, August 27, 2015

Exchange Server Connection Issues

This issue has been resolved. If you continue to experience connectivity issues please contact the IT Help Desk at 785-532-7722 or helpdesk@ksu.edu

History:
Users may continue to experience intermittent email login issues.  ITS is continuing to work with Microsoft engineers to resolve the issue.  Users can use webmail.ksu.edu to access email.

Users may still be experiencing issues with connecting to the exchange server via email clients. ITS is working with Microsoft engineers to solve the issue. Please use webmail.ksu.edu as an alternative method to accessing email.

Microsoft updated their authentication infrastructure and it is causing intermittent login issues with email clients. Users can use Webmail. ITS staff are working with Microsoft engineers to resolve the issue.

Users have reported intermittent issues being able to login to email clients authenticating to Office365 services. Webmail.ksu.edu appears to still be functional, so if you are having issues connecting via a email client or phone client please use the web to access email.  ITS staff is working with Microsoft engineers to resolve the issue.

Users have reported intermittent issues of being unable to login to the Microsoft exchange server. Problems are occurring across all devices. ITS is aware of the issue and is working to resolve it.