Tuesday, September 8, 2015

Webmail Issues

Some K-State email accounts were disabled over the weekend due to a syncing error. The accounts that were inadvertently disabled lost access to email preventing some K-Staters from accessing their email accounts via webmail, mobile devices and other email clients. While the accounts were disabled those impacted were not able to receive new email messages. Anyone sending email to a disabled email account would have received a bounce back error message from Microsoft. Any email sent to K-Staters that were impacted by this issue will need to be resent. Information Technology Services expects all accounts to be returned to normal by this evening. We apologize for the error.

History:
K-Stater's are continuing to report email access issues including the "mail is undeliverable" message. ITS staff have identified the email issue and are continuing to work on the resolution. ITS apologizes for the inconvenience and greatly appreciates your patience.

Tuesday, September 8 2015, 9:30 a.m. The IT Help Desk has received a number of calls about users not being able to access webmail and senders receiving messages that “mail is undeliverable”. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Tuesday, September 8 2015, 8:05 a.m. The IT Help Desk has received a number of calls about not being able to access webmail. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.