Monday, May 9, 2016

Office 365 Connection Issues

K-State Information Technology Services has been having periodic issues with an application that connects Office 365 with your eID and password.  When these issues occur, it has prevented an unknown number of people from accessing their O365 email.

History:
Thursday, April 28 2016, 11:18 a.m.
K-State Information Technology Services has been having periodic issues with an application that connects Office 365 with your eID and password.  When these issues occur, it has prevented an unknown number of people from accessing their O365 email.

There is an upgrade scheduled tonight that will potentially resolve the authentication issues.  Your patience is greatly appreciated.
 

K-State Information Technology Services has been having periodic issues with an application that connects Office 365 with your eID and password.  When these issues occur, it has prevented an unknown number of people from accessing their O365 email.

We have corrected some authentication issues that should alleviate the problem. However we are continuing to work with the vendor to upgrade to a newer version of the authentication server.  In the interim, if your email is blocked from connecting using your Outlook client, please try connecting to your email via webmail.ksu.edu. Thank you for your patience as ITS continues to work to resolve the issue.


K-State Information Technology Services has been having near daily issues with an application that connects Office 365 with your eID and password.

When these issues occur, it has prevented an unknown number of people from accessing their O365 email. ITS is indicating "unknown" because some individuals can access their email during this time but others cannot. 

We are planning to upgrade the application to a newer version next week. In the interim, if your email is blocked from connecting using your Outlook client, please try connecting to your email via webmail.ksu.edu. Thank you for your patience as ITS works to resolve the issue.