Friday, May 19, 2017

Single Sign On

This has been completed.

History:
Single Sign On will be migrated to the Converged Infrastructure at 12:00 a.m. on Saturday, May 20. No authentication interruptions are expected during the move. If you having trouble signing in during the switch, contact the IT Help Desk.

Transaction Hub (Webmethods) Upgrade - 05/08 thru 05/31

The upgrade has been complete successfully.

History:
Transaction Hub (Webmethods) will be upgraded to release 9.9 in three phases starting 05/8/17 through 05/31/17. The transition will not be noticeable for batch and real-time Integration except for applications that are calling Transaction Hub Integration services. Applications calling Transaction Hub Integration services will need to make a change to the new production URL beginning 05/10/2017.
  • Phase 1 - Batch Process Migration - 05/08/2017 - 9:00 AM CST (Completed)
  • Phase 2 - Transaction Hub Webservice URL Migration - 05/10/17 - 05/31/17
  • Phase 3 - Real Time & Self-Service Form Migration - 05/17/17 - 10:30 AM CST (Completed)

FIS Temporarily Unavailable

FIS is available.

History:
FIS is currently unavailable. Estimated downtime is unknown at this point. ITS is working to resolve the issue.

Thursday, May 18, 2017

Network Maintenance - 5/17

The maintenance has been completed.

History:
NTS will be performing maintenance in Seaton Hall on Wednesday May 17, 2017 from 7:00 am to 7:45 am. This maintenance will affect both wired and wireless network services in the southwest corner of the basement and 1st floor of Seaton Hall.

Wednesday, May 17, 2017

Ransomware Threats

Precautionary measures to mitigate ransomware threats include:
  • Ensure operating system is up-to-date.
  • Restart computer after updates have been installed.
  • Ensure anti-virus software is up-to-date.
  • Implement a data back-up and recovery plan to maintain copies of sensitive or proprietary data in a separate and secure location. Backup copies of sensitive data should not be readily accessible from local networks.
  • Scrutinize links contained in emails, and do not open attachments included in unsolicited emails.
  • Only download software—especially free software—from sites you know and trust.
  • Enable automated patches for your operating system and Web browser.
Source: U.S.- CERT
General information on ransomware:
https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx
MS17-010 Security Update:
https://technet.microsoft.com/en-us/library/security/ms17-010.aspx
History:
We are continuing to monitor our systems for the WannaCry ransomware. To mitigate the threat for those individuals running Microsoft Windows operating systems apply the Microsoft patch for the MS17-010 SMB vulnerability dated March 14, 2017. Also ensure your antivirus is up-to-date. Information Security and Compliance is conducting periodic scans and sharing information with system administrators. More information is available on K-State Today.

History:

A widespread ransomware campaign, referred to as WannaCry, WCry, or Wanna Decryptor, is affecting the global community. While K-State has controls in place at the network border there are areas that make us vulnerable. To mitigate ransomware threats: Apply the Microsoft patch for the MS17-010 SMB vulnerability dated March 14, 2017. Ensure operating system patches have been applied to computers. Information Security and Compliance is conducting periodic scans and sharing information with system administrators. More information is available on the K-State Today page.



Logging in/out of Webmail, Skype & Outlook

The login issues have been resolved.

History:
K-State Help Desk has been getting report of some users having issues logging in to their outlook email client and/or Skype for Business. ITS is aware of this issue and are working to resolve this issue. Further updates will be posted on the K-State ITS Staus page.

Thursday, May 11, 2017

MySQL Upgrade - 5/16/17

 This has been completed.

History:
Several K-State applications will be unavailable briefly from 8:30-8:45pm on Tuesday, May 16 for a MySQL upgrade: Connect Pulse Directories Advisories K-State Bar Homepage News & Features

Wednesday, May 10, 2017

Webmail Sign-In Issues

The Webmail Sign-In Issues have been resolved. Report any further issues to the Help Desk at 785-532-7722

Transaction Hub (Webmethods) Upgrade

This was a duplicate of another Posting already made.

History:
Transaction Hub (Webmethods) will be upgraded to release 9.9 in three phases starting 5/8/17 through 5/31/17. The transition will not be noticeable for batch and real-time Integrations except for applications that are calling Transaction Hub Integration services. Applications calling Transaction Hub Integration services will need to make a change to the new production URL beginning 05/10/2017.

Phase 1 - Batch Process Migration (completed)
Phase 2 - Transaction Hub Webservice URL Migration - 5/10/2017 - 5/31/17
Phase 3 - Real Time & Self-Service Form Migration - 5/17/2017 - 10:30 AM CST

Monday, May 8, 2017

Decommission Silcon UPS - 05/18

This has been completed.

History:
We will be retiring one of the old Silcon UPS's in the Hale Datacenter due to bad batteries and age of the unit. The load will be handled by the redundant unit.

History:
This will be rescheduled.

History:
We will be retiring one of the old Silcon UPS's in the Hale Datacenter due to bad batteries and age of the unit. The load will be handled by the redundant unit. (Per Phillip Monser)

Wednesday, May 3, 2017

Google Doc scam

This issue has been resolved.

History:

Information Technology has been made aware of a Google Doc scam.  Please do not open the email attachment and delete the email immediately.

Friday, April 21, 2017

Update Cat Cash Upgrade

The Cat Cash online account management software transition is complete and now open for online deposits. Cat Cash customers can being making deposits immediately

History:

Kansas State is upgrading the Cat Cash online account. Cat Cash deposits can not be made using the ManageMyID online portal but the deposits can be made in-person at the following locations:

    K-State ID Center | 022 K-State Student Union
    Union Bowling Center | Lower level, K-State Student Union
    Housing and Dining Services | 104 Pittman

Contact the K-State ID Center at 785-532-6399 for additional information. Full announcement can be found at http://union.k-state.edu/shopping-services/cat-cash

Firewall Maintenance - 04/21

The upgrade has been completed.

History:

Friday morning, between 7:45 AM and 8:00 AM, the Olathe campus firewalls will be upgraded similar to how several firewalls were upgraded today. There is no anticipated service disruption due to this maintenance.

Thursday, April 20, 2017

Firewall Maintenance - 4/20

 This maintenance has been completed.

History:

Thursday, April 20th, between 10 AM and 12 PM, several firewall upgrades across campus will be completed. No service disruptions from this maintenance are anticipated, except in one case, and that unit has been communicated to with the anticipated disruption of service in their area.

Phishing Scam Reported

ITS has received a phishing scam reported to be from April Mason, Provost and Senior Vice President, please do not open the attached pdf file. Please delete the email or submit it to abuse@ksu.edu. Check the K-State Phishing Scams Blog for more information and a list of recent scams.

Beware - Phishing Scams

As of May 1, K-State surpassed the number of compromised eIDs that occurred in all of 2016. Kansas State will never ask for a password via email. If you receive an email asking for your password, delete it immediately. Check the K-State Phishing Scams Blog to see recent scams.

Ahearn - Natatorium Power Outage

The power has been restored.

History:

The IT Help desk has received calls about a power outage in Ahearn and the Natatorium.  IT staff are aware of the matter and working on a resolution.

Saturday, April 15, 2017

HRIS Single Sign-On

The HRIS issue has been resolved.

History:
The HRIS Single Sign-On is currently experiencing issues. ITS staff are working to resolve the matter.

Monday, April 10, 2017

Cat Cash Upgrade

This has been resolved. 

History:
Kansas State is upgrading the Cat Cash online account. Since March 30th, customers have been unable to access the ManageMyID online portal for account maintenance. Cat Cash deposits can be made in-person at the following locations:
  • K-State ID Center | 022 K-State Student Union
  • Union Bowling Center | Lower level, K-State Student Union
  • Housing and Dining Services | 104 Pittman 
Contact the K-State ID Center at 785-532-6399 for additional information. Full announcement can be found at http://union.k-state.edu/shopping-services/cat-cash

Thursday, April 6, 2017

Firmware upgrade - 04/20

This has been completed.

History:
There will be a firmware upgrade from 6pm-9pm on Thursday, April 20th. No downtime is expected.

Wednesday, April 5, 2017

Isilon Storage issues

This issue has been resolved.

History:

Connections to the Isilon storage are currently not working. ITS is working to resolve the issue.

Phishing Scam Reported

ITS has received a phishing scam reported to be from April Mason, Provost and Senior Vice President, please do not click on the link. Submit it to abuse@ksu.edu.

Friday, March 31, 2017

Access issues with K-State tools

This has been resolved.

History:
ITS is aware of issues with K-State White Pages, People Search and eProfile and they are working on a resolution.

Thursday, March 30, 2017

HRIS issues

The HRIS issue has been resolved.

History:
The HRIS system is currently experiencing issues. ITS staff are working to resolve the matter.

Tuesday, March 28, 2017

ImageNow Maintenance - 03/30

This maintenance has been completed.

History:
ImageNow will be unavailable between 5:30 PM – midnight this Thursday, 3/30/17 for migration of the production database to the converged infrastructure.

Thursday, March 23, 2017

ServiceNow Upgrade - 03/23

The upgrade has been completed.

History:

ServiceNow will be upgraded to the Istanbul release on Thursday March 23rd and should finish between 7-8am. No downtime or outages are expected. If you are experiencing any issues, please contact the IT Help Desk.

Monday, March 20, 2017

Network maintenance - Calvin Hall - 03/21

This maintenance has been completed.

History:
NTS will be performing network maintenance in Calvin Hall on Tuesday 3/21/17 from 6:30pm - 7:30pm. This maintenance will affect wireless and wired services in the basement and 1st floors of the building.

Sunday, March 19, 2017

Printing Issues

The issue has been resolved.

History:

The PaperCut System is currently down. ITS staff are working
to resolve the issue, but for now users cannot print.

Thursday, March 16, 2017

Seaton Hall - South Wing Power Outage - 03/20 thru 03/25

This Maintenance has been completed.

History:
The Seaton Hall south wing will be without power starting Monday, March 20 at 6am.  Power should be restored on Saturday, March 25 around 8am. Depending on the renovation work being done the power could be on earlier. 

Seaton Hall Power Outage Scheduled - 03/17

This maintenance has been completed.

History:
Facilities has planned a power outage in Seaton Hall for Friday, March 17 from 7am - 8am.

Hale maintenance - 3/22

This maintenance has been completed.

History:
Facilities has scheduled Wednesday, March 22 from 5:30 a.m. to 7:30 a.m. for electrical switch work in Hale Library.  No power outage is expected, however the Generator will provide power if needed. 

Wednesday, March 15, 2017

Papercut Printing Issue

This issue has been resolved.

History:
Wednesday, March 15 2017, 10:23 p.m.
The IT Help Desk has received a number of reports about issues with campus printing using Papercut. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Email Authentication Maintenance - 3/21

This maintenance has been completed.

History:
Information Technology Services updating email authentication system 3/21/17 ITS will start the email authentication maintenance at about 11:59 p.m. During this time, webmail.ksu.edu and email clients — Outlook, MacMail, etc. — may not work. The purpose of this maintenance is to simplify the authentication architecture of Office 365 and improve reliability. We thank you for your patience as we work to improve this critical service.

LDAP Maintenance - 03/20

This maintenance has been completed.

History:
LDAP will be migrated to the Converged Infrastructure at 10:30 a.m. on Monday, March 20. No authentication interruptions are expected during the move. If you having trouble signing in during the switch, contact the IT Help Desk.

Monday, March 13, 2017

Connectivity issues

Canvas sign in issues have been resolved.  Instructors and students now have normal access to Canvas.

History:
There have been some connectivity issues reported.  ITS is aware of the matter and working on a resolution.

Canvas connectivity issues have been reported.  ITS staff and Canvas are working to resolve the issue.

Saturday, March 11, 2017

Bluemont Hall Network maintenance - 03/11

The maintenance has been completed.

History:
NTS will be performing maintenance on the Bluemont Hall network from 10:00 a.m. till 11:00 a.m. on Saturday, March 11th.  This maintenance will affect both wired and wireless users during this time.

Friday, March 10, 2017

Shibboleth Update - 03/15

 This maintenance has been completed.

History:
Shibboleth will be moved to the Converged Infrastructure at 12:01 a.m. on Wednesday, March 15. At that time services will be moved to the new server. No authentication interruptions are expected during the move. If you having trouble signing in during the switch, contact the IT Help Desk.

Shibboleth will be moved to the Converged Infrastructure at 10:30 a.m. on Monday, March 13. At that time services will be moved to the new server. No authentication interruptions are expected during the move. If you having trouble signing in during the switch, contact the IT Help Desk.

Thursday, March 9, 2017

Email Issues

This issue has been resolved.

History:

Users may be unable to view some app launcher tiles within Office365 on the web. Microsoft is working to resolve this issue.

The IT Help desk has received a number of calls about not being able to sign into K-State Webmail, Outlook, and Service-Now email. ITS is working to quickly to resolve the issue.

The IT Help Desk has received a number of calls about not being able to sign into K-State Webmail, Outlook, and Service-Now email.  Information Technology Services (ITS) is working to quickly resolve the issue and apologizes for the inconvenience.

Wednesday, March 8, 2017

Network Maintenance - 03/23

This maintenance has been completed.

History:
Network maintenance will be performed March 23, 2017 from 12:00am to 4:00am.  This maintenance will impact connectivity between the Manhattan, Olathe, and Salina campuses, as well as connectivity to the internet.  The service disruption is expected to be in 3-5 minutes periods, during the maintenance window.

ImageNow Maintenance 03/08

This has been completed.

History:
ImageNow will be unavailable this evening from 9:00-9:30 PM for a scheduled production server reboot.

Data Center maintenance 03/09

This maintenance has been completed.

History:
NTS will be performing maintenance in the Data Center on Thursday, March 9th, from 10 p.m. to midnight.  We do not anticipate any disruption to data center services during this maintenance.

Thursday, March 2, 2017

Hitachi Maintenance - 03/22

This maintenance has been completed.

History:
Hitachi will be upgrading the software for some of the central enterprise storage systems on March 22 2017 from 9:00 am to 4:00 pm. This does not affect the catfiles storage system. No downtime is required for this maintenance.

Tuesday, February 28, 2017

K-State Online is Unavailable

This issue has been resolved.

History:

K-State Online Canvas recovery continues to progress quickly. Although many users should now be able to access K-State Online, there may still be areas of impaired functionality as they work through remaining issues. We will update this status again when the service is performing as expected

Amazon continues to work on the problem and we do not yet have an ETA on the restoration of K-State online services.

The IT Help Desk has received reports that users are unable to sign into K-State Online.  IT staff are aware of the matter and working on a resolution.

Monday, February 27, 2017

K-State Online Importing and Exporting Slowness

The K-State Online slowness issue has been resolved.

History:

Importing/Exporting for Assignments, Course Content, Gradebook, etc in K-State Online is currently experiencing slowness.  ITS staff are working towards a resolution.

Phishing Scam Reported

ITS has received a phishing scam reported to be from Dr. Pat Bosco, please do not click on the link and submit it to abuse@ksu.edu.

Wednesday, February 22, 2017

Network Maintenance - 02/24

This maintenance has been completed.

History:
NTS will be performing network maintenance on, Friday 2/24/17, from 12:01am to 2:00am.  Users may notice delays in connecting to campus resources and the internet, during this maintenance.

Thursday, February 16, 2017

KSU Guest connection

If you are having problems connecting to KSU Guest, and are a Student, Staff, or Faculty member, please try connecting to KSU Wireless.

History:

If you are having problems connecting to KSU Guest, and are a Student, Staff, or Faculty member, please try connecting to KSU Wireless.  ITS staff are working to resolve the issue.

Saturday, February 11, 2017

Printing Issues

The issue has been resolved.

History:

The PaperCut System is currently down. ITS staff are working
to resolve the issue, but for now users cannot print.

Thursday, February 9, 2017

K-State Online Issue

The issue has been resolved.

History:

People are experiencing problems signing into K-State Online.  ITS is aware of the matter and working on a resolution.

Friday, February 3, 2017

Content Management System connectivity

This issue has been resolved.

History:
The Content Management System (CMS) is currently having intermittent issues. ITS staff are working to resolve the issue, users may have issues logging in.

Wednesday, February 1, 2017

Network Maintenance 02/01

The maintenance has been completed.

History:
Wednesday morning, February 1st, beginning at 2 AM, ISC will be installing a firewall in front of the West Hall router. Anticipated network service disruption as this maintenance occurs is 5 minutes, and will affect the Residence Halls, Jardine, and the Center for Child Development.

Monday, January 30, 2017

ImageNow maintenance - 1/31

This maintenance has been completed.

History:
ImageNow will be unavailable Tues. 1/31/2017 from 8 PM – 9 PM for Windows server maintenance.

Wednesday, January 25, 2017

ITS maintenance - 01/26

This maintenance has been completed.

History:

ITS will be performing infrastructure maintenance on Thursday 01/26/2017 at 7:30 pm services should not be impacted.

Network Maintenance 01/26

This maintenance has been completed.

History:
NTS will be performing a minor software upgrade to the DHCP servers on Thursday (1/26) from 10:00pm to 11:00pm. The DHCP service is designed for redundancy, so we do not anticipate any service interruption during the maintenance.

Monday, January 23, 2017

Network Maintenance Data Center - 1/26

This maintenance has been completed.

History:
 NTS and LAN-EST will be performing maintenance in the Data Center on Thursday evening (1/26/17) from 7-7:30pm. This maintenance could affect some server communications. If you have any questions regarding the maintenance please contact Phil Monser (phill@ksu.edu or call x24917) or Audrey Hubbell (audreyh@ksu.edu or call x26405).

Friday, January 20, 2017

Grouper Server Migration

Migration is completed.

History:

Beginning at 9am on Tuesday, Jan 24th we will be migrating Grouper to a new server. Users may notice a slight disruption to their session and will need to re-login as the DNS change propagates.

Thursday, January 19, 2017

PaperCut maintenance - 01/20

The maintenance has been completed.

History:
PaperCut will be down for maintenance on Friday, January 20th beginning at 5:30am. This maintenance is expected to last until 6am.

Content Management System is down

The Content Management System (CMS) is available.

History:
The Content Management System (CMS) is currently down. ITS staff are working
to resolve the issue, but for now users cannot log in.

Wednesday, January 18, 2017

V-Block Maintenance - 1/17/17

Maintenance has been completed.

History:

V-Block maintenance for the Fabric Interconnect B is scheduled for Tuesday Jan. 17th at 10 am. No downtime is expected during this maintenance.

Phishing Scams

Recently we have seen an increase in phishing scams, such as the K-State Alerts phishing scam. Remember - Kansas State will never ask for a password via email. If you receive an email asking for your password, delete it immediately. Check the K-State Phishing Scams Blog to see recent scams.

Trend Micro

This issue has been resolved.

History:
The IT Help desk has received several calls about Trend Micro clients not working properly on Windows computers.  In each case, the Trend Micro a red "No" symbol over it.  The second icon in the Smart Scan Icons section of this Trend Micro article matches the icon: http://docs.trendmicro.com/all/ent/officescan/v10.6/en-us/osce_10.6_olhsrv/ohelp/clients/clicons.htm.   This indicates that Real-Time Scan is disabled, but the KSU client does not seem to have an option to enable the scan anywhere in the console or in the icon right-click menu.

All the problem clients found so far are connected to the KSU-OS04.ads.ksu.edu server, and they have the 11.0.1050 Service Pack 1 update installed.

Sunday, January 15, 2017

Hale Library Closed

Hale Library is closed due weather conditions. IT Help Desk will only be accessible by phone or email due to Hale Library being closed.

Thursday, January 12, 2017

Mediasite Storage Connectivity - 1/12/17

This issue has been resolved.

History:
Mediasite is currently experiencing storage connectivity issues, which may result in problems loading images and other resources as well as creating content. ITS is working on resolving the issue as quickly as possible and apologizes for any inconvenience.

Wednesday, January 11, 2017

Trend Micro URL blocking issue

This has been resolved.

History:
'Trend Micro has been made aware of the potential false URL blocking. Some users may have experienced pop-up messages blocking a URL or malicious file. Trend is working on a resolution and we will send an update when more information is available.

Phishing Scam reportedly from President Myers

Please keep alert for phishing scams. Recently there has been a phishing scam sent to people at the university asking for them to open an attachment from President Richard B. Myers. DO NOT OPEN THE ATTACHMENT. This email is fraudulent and the attachment is malicious. See https://blogs.k-state.edu/scams/ for information about the scam as well as other scams that have been sent in to the university. Please contact the IT Help Desk if you clicked on the attachment or responded to the email.

Hale Computer Maintenance

The maintenance has been completed.

History:
Beginning today at 7:30am, most of the computers in Hale Library and Seaton 022 will be down for maintenance. During this time computers will be available on the 3rd floor of Hale Library as well as in Dickens 001.

Monday, January 9, 2017

Network Maintenance - 1/11/17

This maintenance has been completed. 

History:
NTS will be performing maintenance on the wireless service starting at 10:00 p.m. through 11:00 p.m. on Wednesday (1/11). This campus wide maintenance will affect the “KSU Wireless” SSID/Network. Once this maintenance is completed, users could be prompted to accept a new SSL certificate. This certificate acceptance is required before the user's credentials can be passed to the new server for authentication.

Saturday, January 7, 2017

Network Maintenance - 1/7/17

Network maintenance in Throckmorton Hall has been completed.

History:
 NTS will be performing network maintenance at Throckmorton Hall on Saturday (1/7/17) from 7:00am to 3:00pm. The maintenance will affect both wired and wireless connectivity. Network service will be unavailable for periods of time throughout the maintenance window.

KSIS Maintenance - 01/07/2017

Maintenance has been completed.

History:
ISO will be performing maintenance on KSIS on Saturday, January 7th from approximately 6 a.m. - 9 a.m. We do not anticipate any downtime, however, processes that are scheduled to be ran during the maintenance window should be placed on hold or rescheduled.

Wednesday, January 4, 2017

Hale Computer Outage

Hale 3rd floor and Dickens computer labs are unavailable at this time. No ETA is currently available.