Monday, April 23, 2018

Dickens Computing Lab Closure

 Lab is now open.

History:
The Computing Lab in Dickens 001 is closed until further notice due to flooding.

Saturday, April 21, 2018

HRIS Maintenance - 04/20

The maintenance has been completed.

History:
We are taking HRIS down at 10pm this evening for some regular maintenance. The system will be down starting at 10, for approximately 1 hour.

Wednesday, April 18, 2018

Canvas Maintenance - 05/03/18

Canvas maintenance will occur at 3 a.m. to 3:30 a.m. on May 3rd.  There will be a 15 minute Canvas outage sometime during this window.

Software update - 04/17

Upgrade was not successful. Upgrade will be rescheduled. Requested to remove posting.

History:
We will be performing a software update on the Palo Alto firewalls to apply bug fixes Tuesday, April 17, between 10 PM and 11 PM.  No service disruption is anticipated as a result of this maintenance.

Tuesday, April 17, 2018

Network Maintenance 4/12/18

The maintenance has been completed.

History:
NTS will be performing network maintenance in the Durland, Rathbone, Fiedler, and Engineering Hall complex Thursday (4/12/18) from 10pm to midnight.  Both wired and wireless network connectivity within the complex, and access to the Engineering Data Center resources will be impacted during this window.  Access to Beocat resources will not be impacted by this work.

Service-Now Upgrade - 04/17

The upgrade has been completed.

History:
We are planning to upgrade Service-Now to the Kingston release on Tuesday, April 17th in the morning. It should be finished before 6 AM. As with all Service-Now patches and upgrades, this is an automated process and no downtime is anticipated. Any issues can be reported to the IT Help Desk by calling 785-532-7722, emailing helpdesk@k-state.edu, or submitting the Report an Issue with Service-Now form.

Monday, April 16, 2018

Thursday, April 12, 2018

Firewall Maintenance 4/11/18

The maintenance has been completed.

History:
April 11, between 10 PM and 10:30 PM, maintenance will occur on the core firewalls. No service disruption is anticipated as a result of this maintenance

Thursday, April 5, 2018

Network Maintenance 4/5/18

Maintenance has been completed. History: NTS will be performing network maintenance on Thursday 4/5/18 from 12:01am to 6:00am. This maintenance will disrupt wired and wireless connectivity on the Manhattan campus, connectivity between the Salina and Olathe campuses, and internet access for all three campuses. Outages are expected to be for short periods of time during the maintenance window.

Sunday, March 25, 2018

Friday, March 23, 2018

Kanren Fiber Maintenance - 03/22/2018

Maintenance has been completed.

History:
Fiber maintenance is scheduled for Thursday, March 22nd, from 12:01am to 5:00am.  This maintenance could potentially affect connectivity to the K-State Polytechnic campus in Salina.

Lafene Heath Center Network Maintenance - 03/22

Maintenance has been completed.

History:
NTS will be performing network maintenance in Lafene Health Center this evening (3/22) from 10:00 PM to 11:00 PM.  This maintenance will affect both wired and wireless connectivity during this time.

Disk Maintenance 3/20

The disk maintenance was completed.

History:
EST is performing disk maintenance that will affect the public unix home directories tomorrow (Wednesday, March 21st). There may be outages affecting the public unix systems and www-personal.k-state.edu during the day tomorrow.

DNS Maintenance 3/22

DNS maintenance has been finished.

History:
EST is performing DNS maintenance on specific servers Thursday (3/22) from 10am - 11am. There will be a brief DNS outage expected during the maintenance.

Wednesday, March 21, 2018

Website Delays 3/16/2018

 Issue has been resolved. 

History:
We have been experiencing periodic issues with web browsing to services such as the ksu homepage, email, as well as external websites.  Users have reported experiencing excessively long delays in loading webpages (longer than 1 or 2 minutes), or receiving timeout errors for the majority of websites they are trying to access.  NTS is working with our vendors to identify the root cause of this behavior.

The important thing to note is that this issue impacts almost every connection that is attempted through the web browser.  If this describes the issue you are having, please contact your local system administrator or the IT Help Desk for assistance.

We appreciate your patience as we work towards a resolution to this problem.

Network Connectivity 3/21/2018

 This issue has been resolved.
History:
Network is investigating issues affecting connectivity across campus.

Tuesday, March 20, 2018

Library Computers Down 3/20/18

The Hale Library Computers are now available for use.

History:
Currently the Hale Library computers are not booting up. ITS is aware of the issue and are working on it. We thank you for your patience.

Network Issues 3/20

Network Issues have been resolved.

History:
K-State is currently experiencing some network routing issues following maintenance this morning. EST and Networking are investigating.

Monday, March 19, 2018

Maintenance to PaperCut - 3/19/2018

Maintenance has been completed.

History:
ITAC will be performing an upgrade of PaperCut systems on Monday, 03/19/2018 at 08:00 AM CDT. All users will be unable to print using PaperCut during this upgrade. An outage of one hour is anticipated.

Wednesday, March 7, 2018

Network Maintenance - 3/6/2018

The maintenance has been completed.

History:
NTS will be performing emergency maintenance on the Campus DHCP environment Tuesday evening (3/6) from 10:00 PM to 11:00 PM. We do not anticipate any impact to user network connectivity during this maintenance.

Thursday, March 1, 2018

Network Maintenance in IGP - 3/1/18

The maintenance is complete.

History:
NTS will be performing emergency network maintenance in IGP (International Grain Products) this evening (3/1) from 10:00 PM to 11:00 PM.  This maintenance will affect both wired and wireless connectivity during this time.

Tuesday, February 20, 2018

Network Maintenance - 2/20/2018

The maintenance has been completed.

History:
NTS will be performing emergency network maintenance in Willard Hall this evening (2/20) from 10:00pm to 11:00pm.   This maintenance will affect both wired and wireless connectivity for short periods during this time frame.

Monday, February 19, 2018

Website Maintenance 2/16/2018

 Maintenance has been completed.

History:
Beginning at 6:00 a.m. on Friday, February 16th,  there will be maintenance to the www.k-state.edu web site and other web sites hosted on the central web servers.  During the period of 6:00 - 6:30 am, there will be brief outages to web services.

Saturday, February 17, 2018

KSU Wireless down across parts of campus

This issue has been resolved.




History:
The Network Operations Center has received reports of KSU Wireless being down at Lafene and Hale Library. We are unaware of KSU Wireless being down anywhere else. We are currently waiting on a diagnosis.

Thursday, February 15, 2018

Maintenance to K-State Website - 02/15/2018

This maintenance has been completed.

History:
Maintenance will be performed on the K-State website and all other sites hosted on the K-State server. During this time, there will be brief outages to web services between 6 a.m. and 6:30 a.m.

Monday, February 12, 2018

Outage of Undetermined Origin

This issue has been resolved. 

History:
There is currently an outage of undetermined origin. Affected systems include KEAS and FIS. There is a Zoom session up to resolve the issue.

EIS Outage

This issue has been resolved.

History:
EIS is temporarily unavailable. EST is aware of the issue and is working on it. We're sorry for any inconvenience and hope to have service restored soon.

Thursday, February 8, 2018

Firewall Maintenance 2/8/2018

The maintenance is complete.

History:
February 8th, several firewalls will have software updates applied between 8:00 PM and 9:00 PM. No service disruptions are anticipated.

Network Maintenance - 2/8/2018

The maintenance has been completed.

History:
Tomorrow 2/8/18 from 6:30 a.m. – 7:30 a.m. NTS will be performing network maintenance in Hale Library from 6:30 AM -7:30 AM on equipment that services Hale Library as well as a secondary authentication server for campus wireless.  No service disruption is anticipated during this maintenance.

Network Maintenance 2/7/2018

The maintenance has been completed.

History:
Tonight at 10pm there will be maintenance on the central DNS servers to add more CPU resources. This should help to alleviate any minor outages in the future. No downtime is expected.

Firewall Maintenance 2/7/2018

The maintenance has been completed.

History:
February 7th, several firewalls will have software updates applied between 7:30 PM and 9:00 PM.  There will be a service disruption to one of the locations during the maintenance, and those affected have been consulted.

Tuesday, February 6, 2018

Network Maintenance 2/6/2018

This maintenance has been completed.

History:
Software updates will be performed today, February 6th, between noon and 12:30 PM for the Olathe campus firewalls and between 5:05 PM and 5:30 PM for the VPN service, to address a critical vulnerability. No service disruption is anticipated during the maintenance.

Power Plant Router Maintenance - 02/06/2018

Maintenance has been completed.
History:
NTS will be performing network maintenance on Tuesday, February 6th from 12:01 a.m. to 5:00 a.m.  Periodic service outages are expected during the maintenance that will affect network connectivity to the core routers and to the internet.  This will also include connectivity to the Salina and Olathe campuses. 

Monday, February 5, 2018

Phone Issues - 2/4/2018

The phone issue seems to have resolved itself.  If you experience any further problems with local calls to campus, contact the IT Help Desk.

History:
K-State is experiencing intermittent issues with local calls to campus.  If you call in and experience this interference please disconnect and try again.   ITS is working with our service provider to resolve this as soon as possible.

Friday, February 2, 2018

Firewall Maintenace - 2/3/2018

This maintenance has been completed.

History:
February 3rd, between 10 PM to 2 AM, power connections will be moved for several firewalls in Hale.  No service disruptions are anticipated as a result of this maintenance.

Tuesday, January 23, 2018

Server Maintenance 1/23/18

The maintenance is completed.

History:
The network team will be performing maintenance on the main campus DHCP Environment starting at 10pm on January 23rd, 2018.  Expected duration is 1 hour.  There will be brief interruptions in service as changes are made.

Thursday, January 18, 2018

K-State EID Login page is temporarily down

The maintenance has been completed.

History:

K-State EID Login page is temporarily down. We are working diligently to resolve this outage as soon as possible.

Monday, January 8, 2018

Emergency Maintanence on the NetBackup Appliances 1/5 - 1/8

The maintenance has been completed.

History:

EST will perform emergency maintenance on the NetBackup appliances in Manhattan. This maintenance will interfere with backups until it is complete. Starting Friday Jan 5th at 1:30pm backups will be intermittent until Monday Jan 8th at 8am.

Mediasite Maintenance - 01/08/18

The Mediasite upgrade has been completed.

History:

Mediasite will undergo an upgrade on Monday, January 8, 2018 from 9 a.m. until approximately 4 p.m. Users may experience intermittent interruptions of various Mediasite functions (playback, upload, editing, etc.) during the maintenance window.

Sunday, January 7, 2018

Firewall Maintenance 1/6/18

 Maintenance has been completed.
History:
Saturday, January 6th, between 6 PM and midnight, work to restore HA functionality of the legacy DC firewalls (not CI) that broke during an earlier maintenance window will be carried out.  During this maintenance, access to services behind these firewalls may be intermittent.

Friday, January 5, 2018

Lafene Health Center Network Maintenance 01/5/18

The maintenance has been completed.

History:
The network team will be performing maintenance in Lafene Health Center starting at 5pm on January 5th, 2018.  Expected Duration is 3 hours.  Users will not have outside connectivity during this window.

Thursday, January 4, 2018

Justin Hall Network Maintenance 01/04/18

The maintenance has been completed.

History:
The network team will be performing maintenance in Justin hall starting at 4pm on 4 January 2018. Duration: 2 hours.

Wednesday, January 3, 2018

Lafene Firewall Maintenance

The maintenance has been completed.

History:
We will be applying software updates to the Lafene firewall pair tonight between 5:30 PM and 6:30 PM. This change will result in some service disruption for Lafene.

Firewall Updates for PCI and Olathe 1/3/18

 The maintenance has been completed.

History:
Wednesday, January 3rd, between 5 PM and 5:30 PM, the PCI and Olathe firewalls will have software updates performed.  No service disruptions are anticipated during this maintenance.

Galichia Maintenance 1/3/18

Maintenance has been completed.
History:
The network team will be performing maintenance throughout all of Galichia on 3 January 2018 from 1pm-4pm. Users will not have outside connectivity during this period.

VPN and Firewall Maintenance 1/4/2018

The maintenance has been completed.

History:
We will be upgrading software on the VPN and Core firewalls Thursday, January 4th. The VPN pair will be upgraded during a 5 PM – 5:30 PM window, and the Core firewall upgrades window will be during a 9 PM to 10 PM window. In both cases, no service disruption is anticipated.

Publishing to CMS issue

Issue has been resolved.
History:
We are experiencing technical difficulties publishing to CMS. IT staff are working on a resolution.