Friday, June 15, 2018

ITS Systems Status 06/15/2018 4:00 pm


On Monday, June 18, at 5:00 am, work will be done in the Hale Data Center to restore utility power to the systems.   While we anticipate no impact or disruption of service, there exists the possibility that we will have to power down parts of the data center during the transition.   As a precaution, we will be shutting down all test and development services preemptively to reduce load and extend battery life in the UPSs.  If we do end up losing power,  we will have staff on hand to shut down production systems as gracefully as possible.

ITS System Status - 06/15/18

History:
Normal/commercial power was successfully turned on to the building’s exterior transformer and three (3) building electrical service switches on 6/14. Transfer to normal/commercial power from generator power for the IT equipment (located in the basement) has been scheduled for Monday.  Individuals are meeting today to discuss this further. 

K-State Confluence Wiki Maintenance - 06/14

The maintenance was completed.

History:
The K-State Confluence Wiki (including all instances of the wiki for other units on campus) will undergo maintenance on Thursday, June 14th beginning at 3pm. The outage is expected to last no more than 30 minutes.

Tuesday, June 12, 2018

IT System Status

The generator has been installed.  ITS continues to work with Belfor to provide shore power to the Hale data center. 

There are a few systems still in active evaluation or maintenance.
  • Unavailable systems - systems critically impacted by hardware failure
  • 85% Complete  – Most, but not all, data and system backups are fully operational. Awaiting arrival of replacement parts.  
  • 95% Complete – Services and systems online.
  • 100% Complete – network connections repaired, development/test systems
NOTE: Since nearly all systems are online now, stressed equipment may fail causing periodic outages.

There is no target date yet for permanent power restoration. Purchasing and installing replacement parts and equipment continues as needed.

Where is the IT Help Desk located? The IT Help Desk is located in the Union Cat's Pause Lounge 785-532-7722.

Sunday, June 10, 2018

Generator Maintenance 6/10/18

The maintenance has been completed.

History:
Generator issues have caused power disruptions to telephone services. Buildings impacted include: Bluemont, Chem/Biochem, College of Business, Dickens, Eisenhower, Engineering complex, Holton, Justin, King, McCain, Nichols, Pat Roberts Hall, Seaton, Shellenberger, Throckmortin and Willard. Service will be restored as soon as possible. 

Thursday, June 7, 2018

KDA and Olathe Firewall Maintenance - 06/07/18

The maintenance has been completed.

History:
Thursday, June 7th, between 5 and 5:30 PM, maintenance will be performed on the KDA firewalls.  Between 7:30 and 8:00 PM, maintenance will be performed on the Olathe firewalls. Neither maintenance operation is expected to cause a service disruption.

Wednesday, June 6, 2018

IT System Status


There are a few systems still in active evaluation or maintenance. We will discontinue the 4pm Zoom sessions and continue posting updates to this page. 
  • Unavailable systems - Development and test environments for all services
  • 50% Complete – Repair of network connections. Awaiting arrival of replacement equipment to get reach full capacity. The data center is currently operating with a single connection to the campus network.
  • 75% Complete  – Most, but not all, data and system backups are fully operational. Awaiting arrival of replacement parts.  
  • 95% Complete – Services and systems online.
  • 100% Completed - Equipment components tested. Most equipment is operational. Awaiting arrival of replacement parts.

NOTE: Since nearly all systems are online now, stressed equipment may fail causing periodic outages.  

Electrical power to the data center is stabilized, but there is no target date yet for permanent power restoration. Purchasing and installing replacement parts and equipment continues as needed. Unavailable systems will be posted to the status page as we learn more.

The following are some answers to specific questions the IT Help Desk and others have been receiving.

Can my unit begin creating eIDs? Yes, the eID creation process is working.

What if my password period expired during the outage? Password changes were suspended during the ~ 11 day outage. The password change requirement is again operational and you should begin receiving notices about expiration dates. 

Are KSIS and DARS available?  Is ImageNow available? Is Mediasite available? Yes, KSIS, DARS, ImageNow and Mediasite are available. 

Is the Wildcat ID creation process operational? Yes, you can create a wildcat ID card.

Is Talisma available?  Yes, Talisma is available.  

Where is the IT Help Desk located? The IT Help Desk is located in the Union Cat's Pause Lounge 785-532-7722.