Emergency email maintenance

Merit will be performing an upgrade on December 31 from 1 a.m. to 5 a.m. that should improve issues with user accounts.

Email service will be unavailable during the maintenance.

Merit will be performing an upgrade on December 31 from 1 a.m. to 5 a.m. that should improv 

Email Slowness Alert

This issue has been resolved. 

History:
Thursday, December 27 2012, 6:01 a.m. 
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

History:
 Wednesday, December 26 2012, 8:57 a.m.
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.


History:
Wednesday, December 26 2012, 6:15 a.m.
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

History:
Sunday, December 23 2012, 12:09 p.m.
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

History:
Saturday, December 22 2012, 6:17 a.m.
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

History:
Friday, December 21 2012, 12:12 p.m. 
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

History:
Friday, December 21 2012, 6:12 a.m.
K-State email users may experience some slowness over the next week. Our email service provider is migrating our Zimbra email to new hardware.  We apologize for this inconvenience.


History:
Friday, December 21 2012, 6:09 a.m.
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

History:
Thursday, December 20, 2012, 2:47 p.m.
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

Email Access Issues

K-State is currently experiencing intermittent access and slowness issues with K-State email.

History:
Thursday, December 20 2012, 1:14 p.m.
K-State is currently experiencing intermittent access issues with K-State email due to high load caused by compromised accounts.

History:
 Wednesday, December 19 2012, 8:51 a.m.
 K-State is currently experiencing intermittent access issues with K-State email due to high load caused by compromised accounts.

History:
Tuesday, December 18 2012, 10:35 a.m.
K-State is currently experiencing intermittent access issues with K-State email due to high load caused by compromised accounts.

History:
Tuesday, December 18 2012, 9:26 a.m.
The IT Help Desk has received a number of calls about users being unable to log in to webmail.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Network Maintenance

Maintenance on the secondary power supplies has been completed.

History:
Wednesday, December 19 2012, 11:31 a.m. 
Network maintenance is scheduled for tomorrow, Wednesday December 19, from 9:00 a.m. to 10:00 a.m.  Maintenance will be performed on the secondary power supplies in Hale Library and the Power Plant core locations.  Power to the core routers will continue to be delivered via the primary power supply during the maintenance.

Email Hardware Upgrade

The email hardware upgrade has been completed successfully.

History:
Monday, December 17, 2012, 10:14 p.m.
Merit, K-State's email service provider, will be updating hardware. This will begin on Wednesday, December 19, at 7:00pm and continue until the hardware upgrade is complete. K-Staters might experience slowness during the migration.

K-State Email

Email issues from this morning have been resolved.

History:
Monday, December 17 2012, 9:08 a.m.
The IT Help Desk has received a number of calls about K-State email being slow. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

KEAS upgrade affecting many services

KEAS maintenance has been completed.

History:
Friday, December 21 2012, 11:30 a.m.
Many services that use the KEAS database will be unavailable during a scheduled database upgrade on Friday, December 21, from 8:00am to 1:00pm.

Services unavailable include:
- KEAS Support
- PDB Support Tools
- eProfile system
- eID registration, including when completing the undergraduate application for admission
- People Search

Please note that WID creation requests from HRIS and iSIS systems will be saved and processed after the upgrade. As a result, provisioning of email and other account access will also be delayed until the upgrade has completed.

Email Issues

Email issues have been resolved.

History:
Friday, December, 14, 2:03 p.m.
Our service provider reports one mailstore is abnormally busy.  Email will be delivered as the load decreases. Information Technology Services (ITS) apologizes for the inconvenience.

History:
Friday, December 14 2012, 11:31 a.m.
The IT Help Desk has received a number of calls about email issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Email slowness issues

Email slowness issues have been resolved.


History:
Wednesday, December 12, 2012 1:46pm
Our service provider is working on the problem.  We thank you for your patience and apologize for the inconvenience.


History:
Wednesday, December 12, 2012 10:15am
The IT Help Desk has received a number of calls about email slowness. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Network Slowness

 The maintenance has been completed.
History:
Tuesday, December 11, 2012, 5:09 p.m.
We are getting reports of network slowness from various locations across campus.  We have identified the problem and will be performing network maintenance starting at 5:15pm to resolve the issues.  It is likely that internet connections will drop for a short period of time (1 minute or less) during the maintenance, this includes Zimbra mail.  Internal network connections (i.e., such as to K-State Online) will not be affected.

K-State Online slowness issues

Issues regarding K-State Online slowness have been resolved.

History:
Sunday, December 9 2012, 8:04 p.m.
The IT Help Desk has received a number of calls about K-state Online slowness. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State Email Access Issue

 This issue has been resolved.

History:
Thursday, December 6 2012, 1:39 p.m.
Email is continuing to experience slowness. The vendor is working to resolve the infrastructure issues. ITS apologizes for the inconvenience.


History:
 Thursday, December 6 2012, 6:07 a.m.
 K-State currently has on-going intermittent email performance issues.  Our service provider continues to work on the problem.  We thank you for your patience and apologize for the inconvenience.

History:
Thursday, December 6 2012, 1:24 a.m.
Email is continuing to experience slowness. The vendor is working to resolve the infrastructure issues. ITS apologizes for the inconvenience.

History:
Wednesday, December 5 2012, 10:17pm
K-State currently has on-going intermittent email performance issues.  Our service provider continues to work on the problem.  We thank you for your patience and apologize for the inconvenience.

History:
Wednesday, December 5 2012,  8:15 p.m.
Email is continuing to experience slowness. The vendor is working to resolve the infrastructure issues. ITS apologizes for the inconvenience.

History:
Wednesday, December 5 2012, 6:15 p.m.
K-State is still experiencing intermittent email performance issues.  Our service provider continues to work on the problem.  We thank you for your patience and apologize for the inconvenience.

History:
Wednesday, December 5 2012, 4:23 p.m.
K-State currently has on-going intermittent email performance issues.  Our service provider continues to work on the problem.  We thank you for your patience and apologize for the inconvenience. 

History:
Wednesday, December 5 2012, 11:00 a.m.
K-State is still experiencing intermittent email performance issues.  Our service provider continues to work on the problem.  We thank you for your patience and apologize for the inconvenience.

History:
Wednesday, December 5 2012, 11:00 a.m.
Email is continuing to experience slowness. The vendor is working to resolve the infrastructure issues. ITS apologizes for the inconvenience.

History:
Wednesday, December 5, 2012, 7:23 a.m.
Our email service provider indicated early this morning that sluggishness will continue, as the vendor addresses some infrastructure issues. ITS will update the post throughout the day. Thank you to K-Staters for their patience during one of the busiest times in the semester.

History:
Wednesday, December 5 2012, 6:12 a.m.
The IT Help Desk has received a number of calls about intermittent access to email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
Tuesday, December 4 2012, 11:21 p.m.
The IT Help Desk has received a number of calls about intermittent access to email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Parking garage usage December 5

Skidata server maintenance has been completed.

History:
Tuesday, December 4 2012, 3:24 p.m.
The skidata server will be taken offline Wednesday from 3a.m.-4a.m. to complete maintenance.  During this time the gates in the parking garage will be operational. Please use the west gate and parking staff will be available in case there are any issues with entering or exiting the parking garage.

K-State email issues

 Our service provider reports that this issue has been resolved.

History:
Tuesday, December 4 2012, 1:36 p.m.
Email is slowing returning, however there is a backlog that may take some time to completely recover.

History:
Tuesday, December 4 2012, 12:26 p.m.
The service provider is working to determine the problem. They currently have not provided an estimated time for a resolution. We will continue to update the status page.

History:
Tuesday, December  4 2012, 6:13 a.m. The IT Help Desk has received a number of calls about K-state email sign on. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
 Monday, December 3 2012, 1:48 p.m.
The IT Help Desk has received a number of calls about K-state email sign on. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Pharos Maintenance

The maintenance has been completed. 

History:
Friday, November 30, 2012, 4:37 p.m.
The Pharos print services will be unavailable Sunday, December 2nd from 9 a.m. to 10 a.m. to apply windows updates.

KEAS support tool issue

 This issue has been resolved.

History:
Tuesday, November 27 2012, 7:56 a.m
The IT Help Desk has received a number of calls about KEAS support tool. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

KEAS upgrade affecting many services

The KEAS database upgrade has been completed.

History:
Friday, November 23, 2012 16:40 pm
The KEAS database upgrade is continuing and services will be available as soon as possible.

Services unavailable include:
· KEAS Support
· PDB Support Tools
· eProfile system
· eID registration, including when completing the undergraduate application for admission
· People Search

Please note that WID creation requests from HRIS and iSIS systems will be saved and processed after the upgrade. As a result, provisioning of email and other account access will also be delayed until the upgrade has completed.


History:
Tuesday, November 20, 2012 9:00am
Many services that use the KEAS database will be unavailable during a scheduled database upgrade on Friday, November 23, from 8:00am to 1:00pm.

Services unavailable include:
· KEAS Support
· PDB Support Tools
· eProfile system
· eID registration, including when completing the undergraduate application for admission
· People Search

Please note that WID creation requests from HRIS and iSIS systems will be saved and processed after the upgrade. As a result, provisioning of email and other account access will also be delayed until the upgrade has completed.

Database Server Maintenance

The maintenance has been completed.  

History:
Monday, November 19 2012, 5:16 p.m.
Database server that provides service to DARS, Parking, ImageNow, and Famis production applications will be restarted at 10p.m. on Tuesday, November 20. The service interruption should take approximately 30 minutes.

Zimbra issue

The issue has been resolved.

History:
Tuesday, November 20 2012, 6:05 a.m.
The IT Help Desk has received a number of calls reporting iPads/iPhones cannot access Zimbra. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
Monday, November 19 2012, 8:59 a.m.
The IT Help Desk has received a number of calls reporting iPads/iPhones cannot access Zimbra. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Network Maintenance Notification

The maintenance has been completed.  

History:
Friday, November 16, 2012, 11:34 a.m. 
On Monday, Nov. 19th, from 7 p.m  to 9 p.m. the network team will be resubnetting campus wireless.  The process will cause periodic outages for users that are connected to KSU Wireless and PSK Wireless.  This will not affect KSU Housing and KSU Guest connections.  We are expanding the campus ranges from 3 to 4 regions, with two objectives in mind :

1.) Complete the project of moving campus wireless to the 10.131.x.x range; and
2.) increase the pool of available wireless addresses.

K-State email maintenance

The maintenance has been completed.  

History:
Tuesday, November 20 2012, 1:31 a.m.
K-State Zimbra, including K-State e-mail services, will be intermittently unavailable during scheduled maintenance on Tuesday morning, November 20 from 12:00 a.m. until 1:30 a.m. Users may receive an error message upon sign in during maintenance. Service will be restored as soon as possible.

HRIS/Employee Self Service maintenance

The maintenance has been completed.  

History:
Friday, November 9, 2012, 12:50 p.m.
HRIS/Employee Self Service will be upgraded and unavailable Saturday, November 17, 2012, 6 a.m. through 6 p.m.

K-State Online issues

 The issue has been resolved.

History:
 Thursday, November 15 2012, 8:12 a.m.
The IT Help Desk has received a number of calls about K-State Online. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State Online Images

This has been resolved

History:
Wednesday, November 14 2012, 4:40 p.m.
We are receiving reports of images not working properly in K-State Online, including in assignments. We are actively investigating this issue.

eProfile Upgrade

This maintenance has been completed.

History:
 Wednesday, November 14, 2012, 11:4 5a.m.
A new option to reset your eID password via text message is being released on Thursday, November 15, 2012 at 8 a.m. No downtime is expected for eProfile or other systems. For more information, please visit the ITS website (http://www.k-state.edu/its/eid/faqs_password.html#forgot).

iSIS Issues

 The issue has been resolved.

History:
Tuesday, November 13 2012, 8:17 a.m.
The IT Help Desk has received a number of calls about iSIS. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Webmail Issues

Webmail access issues should be resolved.  If you continue to have any access issues with your email please call the IT Help Desk.
History:
Saturday, November 17 2012, 6:12 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.

History:
Friday, November 16 2012, 6:10 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.

History:
Thursday, November 15 2012, 5:59 a.m.
 The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.

History:
Wednesday, November 14 2012, 6:08 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.

History:
Tuesday, November 13 2012, 6:03 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.

History:
Monday, November 12 2012, 6:02 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.

History:
Saturday, November 10 2012, 6:04 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.

History:
Friday, November 9 2012, 6:06 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.

History:
Thursday, November 8 2012, 6:07 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.

History:
Wednesday, November 7 2012, 6:11 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.

History:
Tuesday, November 6 2012, 3:42 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.

History:
Tuesday, November 6 2012, 6:14 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is continuing to work with the vendor to resolve the issue and apologizes for the inconvenience.

History:
Monday, November 5 2012, 9:03 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is continuing to work with the vendor to resolve the issue and apologizes for the inconvenience.

History:
Monday, November 5 2012, 7:50 p.m.
The issue has been resolved.

History:
Monday, November 5 2012, 1:22 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is continuing to work with the vendor to resolve the issue and apologizes for the inconvenience.

History:
Monday, November 5 2012, 6:05 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
Sunday, November 4 2012, 12:34 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
Saturday, November 3 2012, 12:07 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Pharos maintenance

The maintenance has been completed. 

History:
Friday, November 9 2012, 3:04 p.m. 
The Pharos print services will be unavailable Sunday, November 11th from 9 a.m. to 10 a.m. to apply windows updates.

KSU Wiki is currently down.

 The issue has been resolved.

History:
Thursday, November 8 2012, 3:21 p.m.
The IT Help Desk has received a number of calls about the website wiki.ksu.edu. Information technology services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State email maintenance

K-State email maintenance has been completed.
History:
Monday, November 5 2012, 4:15 p.m.
K-State email access will be intermittent between midnight Saturday, Nov. 17 and 4 a.m. Sunday, Nov. 18 for planned maintenance.   

Transaction Hub Maintenance

The Transaction Hub maintenance has been completed.
History:
Sunday, November 4 2012, 12:14 p.m.
The Transaction Hub will be down Sunday, November 4, 2012 for a software upgrade. Events will queue up during the outage and should return to normal levels when services are restored and it is anticipated that any backlog will be processed once services are restored.

History:
Friday, November 2 2012, 11:52 a.m.
The Transaction Hub will be down Sunday, November 4, 2012 for a software upgrade.  The maintenance will begin at 8:00 a.m. and is expected to be completed by 10:30 a.m.  Events will queue up during the outage and should return to normal levels when services are restored and it is anticipated that any backlog will be processed once services are restored.

Webmail issues

This issue has been resolved.

History:
Friday, November 2 2012, 10:40 a.m.
The IT Help Desk has received a number of calls about email issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State email emergency maintenance

The maintenance has been completed.

History:
Thursday, November 1, 2012 12:22 p.m.
K-State email access will be intermittent between midnight tonight, November 1, and 2 a.m. Friday November 2.  Our service provider has scheduled emergency maintenance to address the recent access issues.    

Webmail log in issues

This issue has been resolved.

History:
Thursday, November 1 2012, 8:39 a.m.
The IT Help Desk has received a number of calls about users unable to log into webmail Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Webmail issues

The issue has been resolved.

History:
Wednesday, October 31 2012, 3:12 p.m
The IT Help Desk has received a number of calls reporting webmail being unresponsive.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Pharos maintenance

The maintenance has been completed.

History:
Tuesday, October 30 2012, 3:38 p.m.
The Pharos print services will be unavailable for 10 minutes tonight starting at 10pm to apply license updates.  

iSIS issues

This issue has been resolved.

History:
Thursday, October 25 2012, 7:50 a.m.
The IT Help Desk has received a number of calls about iSIS.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

ksu.edu and k-state webpages unavailable

This issue has been resolved.

History:
Wednesday, October 24 2012, 4:12 p.m.
From approximately 2:45 p.m. until approximately 3:50 p.m. K-State experienced internal network issues, which appear to be resolved.  Please report any additional issues to the IT Help Desk 785-532-7722.

History:
Wednesday, October 24 2012, 3:49 p.m.
The IT Help Desk has received a number of calls about ksu.edu and k-state webpages unavailable.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience. K-State eID sign-in to some applications is currently experiencing issues.  This service will be restored as quickly as possible.

History:
Wednesday, October 24 2012, 3:07 p.m.
The IT Help Desk has received a number of calls about ksu.edu and k-state webpages unavailable.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Central File server maintenance

This maintenance has been completed.

History:
Wednesday, October 24, 2012 10:34 p.m.
The Central File server will be rebooted tonight at 10:00pm for NetBackup
maintenance. This reboot may effect access to the central network shares
on platinum, such as Workarea, Home and Apps. This maintenance outage
should only last approximately 15 minutes.

K-State People Directory

This issue has been resolved.

History:
Wednesday, October 24 2012, 10:12 a.m.
The IT Help Desk has received a number of additional calls about  K-State People Directory being unavailable. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State People Directory

Wednesday, October 24 2012, 9:13 a.m.
This issue has been resolved.

History:
Wednesday, October 24 2012, 8:57 a.m.
The IT Help Desk has received a number of calls about  K-State People Directory being unavailable. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Sign in button on homepage and connect.k-state.edu issues

 This is now resolved

History:
Tuesday, October 23 2012, 9:00 a.m.
The Sign in button and Connect (connect.k-state.edu) are not fully functioning. We've temporarily hidden all personalized information on Connect. In the meantime, you can access K-State services such as Webmail, K-State Online, iSIS, HRIS using the links on Connect as these services are functioning as expected.

History:
Tuesday, October 23 2012, 6:07 a.m.
Connect (connect.k-state.edu) is currently unavailable. The Sign in button on the K-State homepage and many K-State webpages takes the K-Stater to Connect, so consequently, the Sign in button is also unresponsive. To access K-State services such as iSIS, K-State Online, Webmail, and HRIS, please use the links above the Sign in button.

History:
Monday, October 22 2012, 2:42 p.m.
Connect (connect.k-state.edu) is currently unavailable. The Sign in button on the K-State homepage and many K-State webpages takes the K-Stater to Connect, so consequently, the Sign in button is also unresponsive. To access K-State services such as iSIS, K-State Online, Webmail, and HRIS, please use the links above the Sign in button.

History:
Monday, October 22 2012, 2:31 p.m.
The IT Help Desk has received a number of calls about connect.k-state.edu.   Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
Monday, October 22 2012, 2:04 p.m.
The IT Help Desk has received a number of calls about the sign in button not working.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State Online slowness

The issue has been resolved.

History:
Monday, October 22 2012, 6:10 a.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience.

History:
Sunday, October 21 2012, 12:16 p.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience.

History:
Saturday, October 20 2012, 6:33 a.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience.

History:
Friday, October 19 2012, 6:02 a.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience.

History:
Thursday, October 18 2012, 6:08 a.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience.

History:
Wednesday, October 17 2012, 6:21 a.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience.

History:
Tuesday, October 16 2012, 6:40 a.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience. 

History:
Monday, October 15 2012, 6:05 a.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience.

History:
Saturday, October 13 2012, 5:07 p.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience.

History:
Friday, October 12 2012, 6:10 a.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience.

History:
Thursday, October 11 2012, 6:33 a.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience.

History:
Wednesday, October 10 2012, 11:56 a.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience.

History:
Thursday, October 11 2012, 11:56 a.m.
K-State Online has been intermittently slow between 11am and 1pm CDT over the last several days. Information Technology Services (ITS) is actively working to resolve the issue and apologizes for the inconvenience.

History:
Tuesday, October 9 2012, 2:52 p.m.
The issue with K-State Online has been resolved.

History:
Tuesday, October 9 2012, 11:25 a.m.
The IT Help Desk has received a number of calls about K-State Online issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Wired internet connection issues in Hale Library

Wired connectivity issues in Hale have been resolved.

History:
Sunday, October 21, 2012 2:05pm
Hale Library is experiencing intermittent issues with wired connections on the first and second floor. If you have any issues with connectivity, please send an email to network@ksu.edu.

History:
Sunday, October 21 2012, 1:54 p.m.
Hale Library is experiencing intermittent issues with wired connections on the first and second floor.

Wireless network maintenance

The maintenance has been completed.  

History:
Friday, October 19, 2012
The network team will be performing maintenance on the wireless controllers this Sunday (10/21/12) from 6:00 a.m. to 8:00 a.m..  We will be upgrading software, which will require a reboot of the equipment.  Wireless service on campus, the Residence Halls, and Jardine will be disrupted during the reboot cycle.     

Email Spam

The IT Help Desk has received a number of calls about e-mail spam.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Wireless Authentication Maintenance

The maintenance has been completed.

History:
Wednesday, October 17, 2012 6:58 p.m.
We will be doing maintenance on the authentication server for campus wireless at 2:00am Thursday morning. This will not disrupt connected users but will disrupt authentication to wireless for approximately 10 minutes. Wireless authentication will be unavailable from 2:00-2:10am on Thursday morning. For questions please contact Shea McGrew.

K-State Login is down

Login issue have been resolved. 

History:
Tuesday, October 16 2012, 9:06 p.m.
The IT Help Desk has received a number of calls about K-State Login Systems . Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience

Central File server maintenance

Maintenance has been completed.

History:
Tuesday, October 16 2012, 10:41 a.m.
The Central File server will be rebooted tonight at 10:00 p.m. for Netbackup maintenance. This reboot will effect access to the central network shares on platinum, such as Workarea, Home and Apps. This maintenance outage should only last approximately 15 minutes.   

K-State Online and iSIS experiencing slowness

 The issue has been resolved.

History:
Monday, October 15 2012, 10:43 p.m.
The IT Help Desk has received a number of calls about K-State Online and iSIS. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State Online access issues

The issue has been resolved.

History:
Monday, October 15 2012, 3:31 p.m.
The IT Help Desk has received a number of calls about K-State Online access issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

CASHNet Issues

This issue has been resolved.

History:
Monday, October 15 2012, 11:02 a.m.
The IT Help Desk has received a number of calls about CASHNet. Information Technology Services (ITS) is working with the vendor to resolve the issue and apologizes for the inconvenience.

History:
Monday, October 15 2012, 10:39 a.m.
The IT Help Desk has received a number of calls about CASHNet. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

eProfile enhancements

The enhancements to eProfile have been completed successfully.

History:
Thursday, October 11 2012, 4:24 p.m.
Enhancements to add HRIS employee contact information to eProfile will be implemented on Friday, October 12 at 7a.m. Both eProfile and HRIS will be available while these enhancements are made.

iSIS issues

iSIS issues have been resolved. 

History:
Wednesday, October 10, 2012, 10:28 a.m.
The IT Help Desk has received a number of calls about issues with iSIS access.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State Online slowness

 The K-State Online slowness issue has been resolved.

History:
Monday, October 8 2012, 2:39 p.m.
The IT Help Desk has received a number of calls about K-State Online being slow to respond. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.  

K-State Online Slowness

This issue has been resolved.

History:
Monday, October 8 2012, 12:25 p.m.
The IT Help Desk has received a number of calls about K-State Online running slowly.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

CAS unavailable tomorrow morning for updates

 The maintenance had been complete.

History:
Wednesday October 3, 2012 2:28pm 
Tomorrow, Thursday, October 4 at 7:15 a.m. K-State's Central Authentication Service will be unavailable for approximately 5 minutes as updates go into place to improve mobile support, use the most current K-State branding and improve overall usability.

K-State Online issues

 K-State online issues have been resolved

History:
 Thursday, September 4, 2012 11:17 a.m.
The IT Help Desk has received a number of calls about K-State Online issues.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State Online Slowness

This issue has been resolved.

History:
Wednesday, October 3 2012, 2:23 p.m.
The IT Help Desk has received a number of calls about K-State Online issues.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State Online issues

 This issue has been resolved.

History:
Tuesday, October 2 2012, 1:20 p.m.
The IT Help Desk has received a number of calls about K-State online being unavailable.. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Update: Email issues

 This issue has been resolved.

History:
Tuesday, October 2 2012, 7:06 a.m.
Some K-Staters continue to report issues with sending emails. Our service provider is continuing to work on the problem.


History:
Monday, October 1 2012, 4:10 p.m.
Some K-Staters continue to report issues with sending emails. Our service provider is continuing to work on the problem.


History:
Monday, October 1 2012, 3:26 p.m.
The IT Help Desk has received a number of calls about problems sending emails.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
Monday, October 1 2012, 1:27 p.m.
The IT Help Desk has received a number of calls about problems sending emails.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
Monday, October 1 2012, 11:06 a.m.
The IT Help Desk has received a number of calls about problems sending emails.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
Monday, October 1 2012, 9:23 a.m.
The IT Help Desk has received a number of calls about problems sending emails.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Email Slowness

The issues with email slowness have been resolved.

History:
Sunday, September 30 2012, 4:37 p.m.
The IT Help Desk has received a number of calls about email issues.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Pharos Maintenance

Pharos Maintenance has been completed.

History:
Friday, September 28, 2012 5:21pm.
The Pharos print services will be unavailable Sunday, September 30th 9-11am to apply updates.

iSIS Maintenance

The iSIS maintenance has been completed.

History:
Sunday, September 23, 2012  2:30 p.m.
iSIS will be unavailable starting 6:00 a.m. September 29th for routine maintenance. The system will be brought up as soon as the maintenance is complete.
-

Email and Calender issues

The issues have been resolved and performance is now back to normal.  We thank you for your patience.

History:
Friday, September 28, 2012 10:01 p.m.
Our service provider reports that the email system has been restored and is performing well.  We are currently getting email that was queued during the down time, some of it is several hours old.  This is expected behavior as the system returns to normal.

History:
Friday, September 28 2012, 2:57 p.m.
K-State is still experiencing intermittent email and calendar access problems.  The service provider continues to work on restoring service.  We appreciate your patience and apologize for the inconvenience.

History:
Friday, September 28 2012, 9:49 a.m.
Our service provider reports their efforts at restoring email service proceeded well, but additional hardware failures overnight will mean we may continue to to experience intermittent issues throughout the morning. They expect to have the service fully restored by late this morning.

History:
Friday, September 28, 2012 7:15 a.m.
K-State email may experience some slow and intermittent performance issues as our service provider continues to restore the mail stores, but has no estimated time when the work will be completed.  Updates will be posted as they become available.  We thank you for your continued patience and apologize for the inconvenience this has caused.

History:
Thursday, September 27, 2012 10:26 p.m.
Our service provider is still working on the issue and the problem is expected to last through the night. The problem should be resolved first thing tomorrow morning.

History:
Thursday, September 27, 2012 8:36 p.m.
K-State is still experiencing intermittent email and calendar access problems.  The service provider continues to work on restoring service.  Information will be posted as it becomes available. We thank you for your patience and apologize for the inconvenience.

History:
Thursday, September 27, 2012 7:30 p.m
As of 6:10 pm, our email service provider reported that during the
service restore that there will be continuing intermittent email and
calender access issues, ranging from email slowness to not being
able to log in. At this time we do not have an estimate of when
services will be restored to normal. We will post updates as they
become available. We thank you for your patience and apologize
for the inconvenience.

History:
Thursday, September 27, 2012 5:31 p.m.
K-State is experiencing intermittent email, calender access problems
due to a hardware failure that occurred early this morning. The
service provider is continuing to work on the problem. We will update
the IT Status page every two hours. We apologize for the inconvenience.

Email and Calendar issues

As of 6:10 p.m., our email service provider reported that during the service restore that there will be continuing intermittent email and calendar access issues, ranging from email slowness to not being able to log in.  At this time we do not have an estimate of when services will be restored to normal.  We will post updates as they become available.  We thank you for your patience and apologize for the inconvenience.

History:
Thursday, September 27, 2012 5:31 p.m.
K-State is experiencing intermittent email and calendar access problems due to a hardware failure that occurred early this morning.  The service provider is continuing to work on the problem.  We will update the IT Status page every two hours.  We apologize for the inconvenience.  

K-State Online Access Issues

 The issue has been resolved.

History:
Thursday, September 27, 2012 3:32 p.m.
The IT Help Desk has received a number of calls about K-State Online not loading.
Information Technology Services (ITS) is working to resolve the issue and apologizes
for the inconvenience.

The IT Help Desk has received a number of calls about K-State Online not loading.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Zimbra Calendar Availability Issues

Posting was added to a new posting.

 History:
Thursday, September 27, 2012, 7:04 a.m.
The IT Help Desk has received a number of calls about Zimbra calendar
availability.  Information Technology Services (ITS) is working to resolve
the issue and apologizes for the inconvenience

History:
Wednesday, September 26 2012, 2:56 p.m.
The IT Help Desk has received a number of calls about Zimbra calendar
availability.  Information Technology Services (ITS) is working to resolve
the issue and apologizes for the inconvenience.

Email Slowness

Our service provider is continuing to work on an email hardware failure.
We apologize for the inconvenience.

History:
Thursday, September 27, 2012, 4:50 p.m.
Our service provider is continuing to work on an email hardware failure.
We apologize for the inconvenience.

History:
Thursday, September 27, 2012, 8:43 a.m.
Our service provider is experiencing an issue with some of their hardware
so we may have trouble trying to access email until they get that fixed.

History:
Wednesday, September 26, 2012, 2:18 p.m.
The IT Help Desk has received a number of calls about email running slow.
Information Technology Services (ITS) is working to resolve the issue and
apologizes for the inconvenience.

History:
 Tuesday, September 25 2012, 4:53 p.m.
The IT Help Desk has received a number of calls about email running slow.
Information Technology Services (ITS) is working to resolve the issue and
apologizes for the inconvenience.

ImageNow Maintenance

The maintenance has been completed.

History:
Friday, September 21, 2012, 4:03 p.m. 
ImageNow will be unavailable Friday, September 21, 2012 from
7:00 p.m. - 10:00 p.m. for maintenance.

Email Spam Issues

This issue has been resolved.

History:
Friday, September 28 2012, 10:06 a.m.
The IT Help Desk has received a number of calls about email spam being received. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
Wednesday, September 26 2012, 6:46 a.m.
The IT Help Desk has received a number of calls about email spam
being received. Information Technology Services (ITS) is working to
resolve the issue and apologizes for the inconvenience.

History:
Tuesday, September 25 2012, 7:03 a.m.
The IT Help Desk has received a number of calls about email spam
being received. Information Technology Services (ITS) is working to
resolve the issue and apologizes for the inconvenience.

History:
Monday, September 24 2012, 7:02 a.m.
The IT Help Desk has received a number of calls about email spam
being received. Information Technology Services (ITS) is working to
resolve the issue and apologizes for the inconvenience.

History:
Friday, September 21, 2012, 6:34am
The IT Help Desk has received a number of calls about email spam
being received. Information Technology Services (ITS) is working to
resolve the issue and apologizes for the inconvenience.

History:
Thursday, September 20 2012, 7:36 a.m.
The IT Help Desk has received a number of calls about email spam
being received. Information Technology Services (ITS) is working to
resolve the issue and apologizes for the inconvenience.

History:
Wednesday, September 19 2012, 7:13 a.m.
The IT Help Desk has received a number of calls about email spam
being received. Information Technology Services (ITS) is working to
resolve the issue and apologizes for the inconvenience.

History:
Tuesday, September 18 2012, 7:11 p.m.
The IT Help Desk has received a number of calls about email spam
being received. Information Technology Services (ITS) is working to
resolve the issue and apologizes for the inconvenience.

Flex Parking System Maintenance

The maintenance has been completed.

History:
Friday, September 14, 2012 2:09 p.m.
Due to maintenance, the Parking System will be unavailable starting
10 p.m. on Friday, September 14th until 10 p.m. Saturday, September 15th.

Pharos maintenance

The maintenance has been completed.

History:
Friday, September 14, 2012, 1:52 p.m.
The Pharos print services will be unavailable Sunday, September 16th 9 a.m.-11 a.m. to apply windows updates.

Wireless issue

The issues were due to password changes and the issues have been resolved.

History:
Friday, September 14 2012, 6:53 a.m.
The IT Help Desk has received a number of calls about wireless
connections being slow. Information Technology Services (ITS)
is working to resolve the issue and apologizes for the inconvenience.

History:
Thursday, September 13 2012, 6:39 a.m.
The IT Help Desk has received a number of calls about wireless
connections being slow. Information Technology Services (ITS)
is working to resolve the issue and apologizes for the inconvenience.

History:
Wednesday, September 12 2012, 9:16 p.m.
The IT Help Desk has received a number of calls about wireless
connections being slow. Information Technology Services (ITS)
is working to resolve the issue and apologizes for the inconvenience.

K-State Online Maintenance

The maintenance has been completed.

History:
Wednesday, September 12, 2012 6:13P.M.
K-State Online unavailable for scheduled maintenance

K-State Online will be unavailable Thursday, Sept 13 from 7:30am to 8:15am
for system maintenance. We apologize for any inconvenience.

K-State Online Running Slowly

K-State Online issues have been resolved.
History:
Wednesday, September 12 2012, 11:04 a.m.
The IT Help Desk has received a number of calls that K-State Online is running slowly. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Wireless Network In Kansas Foundation Center

The wireless network issue has been resolved.
History:
Wednesday, September 12 2012, 8:58 a.m.
The IT Help Desk has received a number of calls about wireless
network issues in the Kansas Foundation Center. Information
Technology Services (ITS) is working to resolve the issue and
apologizes for the inconvenience.

KEAS Password change Issue

The IT Help Desk has received a number of calls about KEAS
password change. Information Technology Service (ITS) is
working to resolve the issue and apologizes for the inconvenience.
Issue is due to high traffic of password changes.

History:
Tuesday, September 11 2012, 6:35 a.m.
The IT Help Desk has received a number of calls about KEAS
password change. Information Technology Service (ITS) is
working to resolve the issue and apologizes for the inconvenience.
Issue is due to high traffic of password changes.

History:
Monday, September 10 2012, 1:18 p.m.
The IT Help Desk has received a number of calls about KEAS password change. Information Technology Service (ITS) is working to resolve the issue and apologizes for the inconvenience. Issue is due to high traffic of password changes.

Password change issues

The password change issue has been resolved.


History:
Monday, September 10 2012, 12:14 p.m.
The IT Help Desk has received a number of calls about problems changing passwords. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

DARS maintenance

The DARS maintenance has been completed.

History:
Friday, September 7, 2012, 3:17 p.m.
DARS will be unavailable from approximately 7:00 a.m. - 10:00 a.m.
Sunday, September 9th for routine maintenance.

K-State Zimbra maintenance

This maintenance has been completed.

History:
Friday, September 7, 2012, 5:45
Saturday, September 8, 2012, 10 p.m. through Sunday, September 9, 2012 2 a.m.
K-State Zimbra will undergo routine maintenance. There will be no disruption of

email services during this time.

Unable to sign on after password reset

This issue has been resolved.

History:
Thursday, September 6 2012, 6:29 a.m.
Password reset services may not immediately recognize a new password
due to load on the service. If your new password doesn't work, contact
IT-Help Desk at 532-7722.

History:
Wednesday, September 5 2012, 7:01 a.m.
Password reset services may not immediately recognize a new password
due to load on the service. If your new password doesn't work, contact
IT-Help Desk at 532-7722.

History:
Saturday, September 1 2012, 6:45 a.m.
Password reset services may not immediately recognize a new password
due to load on the service. If your new password doesn't work, contact
IT-Help Desk at 532-7722.

History:
Friday, August 31 2012, 7:04 a.m.
Password reset services may not immediately recognize a new password
due to load on the service. If your new password doesn't work, contact
IT-Help Desk at 532-7722.

History:
Thursday, August 30 2012, 2:46 p.m.
Password reset services may not immediately recognize a new password
due to load on the service. If your new password doesn't work, contact
IT-Help Desk at 532-7722.

History:
Thursday, August 30, 2012, 9:49 a.m.
The IT Help Desk has received a number of calls about users unable to sign on after password reset. Information Technology Services (ITS) is working to resolve the issue. We will post additional updates to the IT status page. ITS apologizes for the inconvenience.

K-State Online Slowness

 K-State Online slowness issues have been resolved.

History:
Thursday, August 30, 2012 8:24 PM
The IT Help Desk has received a number of calls about slowness issues with
K-State Online. Information Technology Services (ITS) is working to resolve
the issue and apologizes for the inconvenience.

HRIS "SQL" Error

The problem has been resolved

History:
Wednesday, August 29, 2012 8:30 PM
HRIS is experiencing an SQL error when going into view paycheck. Someone is looking into the matter of the issue.

Unable to sign on after password reset

Password reset services may not immediately recognize a new password due to load on the service. If your new password doesn't work, contact IT-Help Desk at 532-7722.

History:
Wednesday, August 29 2012, 5:03p.m.
The IT Help Desk has received a number of calls about not being able to sign on to K-State services after changing a password. Information Technology Services (ITS) is working to resolve the issue. We will post additional updates to the IT status page. ITS apologizes for the inconvenience.

KMS server maintenance

Maintenance has been completed.

History:
Friday August 31, 2012 4:02 p.m.
The KMS servers will be updated in preparation for
Windows 8 and Server 2012 on Friday August 31, 2012
7:00pm-9:00pm. This update will require a reboot.

Zimbra (email) slowness

The problem has been resolved.

History:
Data Center Operations Staff at 12:57 PM
Some users are reporting slowness with Zimbra (email). The vendor experienced
a problem at one of their sites, ITS is working with the vendor to resolve
the problem as quickly as possible.

iSIS Issues

iSIS is operational.

History:
Wednesday, August 22 2012, 6:45 a.m.
The IT Help Desk has received a number of calls about iSIS.
Information Technology Services (ITS) is working to resolve the issue.
ITS apologizes for the inconvenience.

History:
Tuesday, August 21 2012, 5:20 p.m.
The IT Help Desk has received a number of calls about iSIS. Information Technology Services (ITS) is working to resolve the issue. ITS apologizes for the inconvenience.

iSIS Currently Unavailable

iSIS is now operational.

History:
Tuesday, August 21 2012, 11:24 a.m.

iSIS is currently unavailable. ITS apologizes for the inconvenience.

In the meantime, if you need to:

* Check your class schedule: Contact the IT Help Desk at 785-532-7722,
email: helpddesk@ksu.edu , or visit 214 Hale Library

* Pay your bill: Go directly to Cashnet
(https://commerce.cashnet.com/cashnetb/selfserve/ebilllogin.aspx?client=KSUPROD&)
or contact the Cashier's Office at
785-532-6317, or visit 211 Anderson Hall

* Drop or add a class: Visit Enrollment Services at 118 Anderson


History:
Tuesday, August 21 2012, 6:50 a.m.
iSIS is currently unavailable. ITS is working to resolve the issue
and apologizes for the inconvenience.

iSIS course schedule issue

iSIS is experiencing slow response times due to record high demand.
ITS staff are monitoring closely and working to improve performance.
We apologize for the inconvenience.

History:
Monday, August 20, 2012, 8:32 p.m.
The IT Help Desk has received a number of calls about iSIS course schedule.
Information Technology Services (ITS) is working to resolve the issue. We
will post additional updates to the IT status page. ITS apologizes for the inconvenience.

iSIS login issues

Monday, August 20 2012, 6:50 p.m.
iSIS issues have been resolved.

History:
Monday, August 20, 2012, 11:14a.m.
iSIS is experiencing slow response times due to record high demand. ITS staff are monitoring closely and working to improve performance. We apologize for the inconvenience.




History:
Monday, August 20, 2012, 11:05a.m.
The IT Help Desk has received a number of calls about iSIS being unavailable . Information Technology Services (ITS) is working to resolve the issue. We will post additional updates to the IT status page. ITS apologizes for the inconvenience.

Pharos unavailable

The Pharos printing maintenance is completed. New semester free print balances have been set for $10.00.

History:
Thursday, August 16 2012, 4:34 p.m .
The Pharos print services will be unavailable Sunday August
19th 9-11am to apply windows updates and roll over free
printing for the new semester.

K-State Online inaccessible

The problem has been resolved.

History:
Friday, August 17, 2012 3:36 p.m.
The IT Help Desk has received a number of calls about K-State Online.
Information Technology Services (ITS) is working to resolve the issue.
We will post additional updates to the IT status page. ITS apologizes
for the inconvenience.

K-State Online inaccessible

K-State Online service has been restored.

History:
Wednesday, August 8 2012, 1:37 p.m.
The IT Help Desk has received a number of calls about K-State Online.
Information Technology Services (ITS) is working to resolve the issue. We
will post additional updates to the IT status page. ITS apologizes for the
inconvenience.

Intermittent wireless outage

The upgrade has been completed.

History:
Tuesday, August 8, 2012, 1:17 p.m.
At 11:30 ITS is completing a wireless controller upgrade. There will
be intermittent 30 minute outages for those on Aruba access points.
Users will experience losing access to a session and then reconnecting.
ITS apologizes for the inconvenience.

eProfile Contact Information

This issue has been resolved.

History:
Monday, August 6 2012, 4:08 p.m.
The IT Help Desk has received a number of calls about errors with eProfile
contact information. Information Technology Services (ITS) is working to
resolve the issue. We will post additional updates to the IT status page. ITS
apologizes for the inconvenience.

ISIS and K-State login

This issue has been resolved.

History:
Monday, August 6 2012, 11:49 a.m.
The IT Help Desk has received a number of calls about ISIS
and K-State Online logins. Information Technology Services
(ITS) is working to resolve the issue. We will post additional
updates to the IT status page. ITS apologizes for the inconvenience.

iSIS login

This issue has been resolved.

History:
Friday, August 3 2012, 9:48 a.m.
The IT Help Desk has received a number of calls about users unable to log into iSIS,
the service provider has been contacted and we will post additional updates
to the IT status page. Information Technology Services apologizes for the inconvenience.

International and out of state access to K-State services

K-State webpage access has been repaired for international and out-of-state users.

History:
Thursday, August 2 2012, 9:47 a.m.
The IT Help Desk has received a number of calls about K-State webpage access from out of state or international locations. The service provider has been contacted and we will post additional updates to the IT status page. Information Technology Services apologizes for the inconvenience.

Network connections issues at the Foundation Center

Connectivity has been restored. Any additional problems, please contact the IT Help Desk for assistance.

History:
Tuesday, July 31, 2012 at 4:52 p.m.
The IT Help Desk has received a number of calls about the network connections at the Foundation Center. K-State ITS is working to resolve the issue. Information Technology Services apologizes for the inconvenience.

Microsoft Office will be unavailable

The maintenance has been completed.

History:
Thursday, August 9, 2012 at 11:24 a.m.

Beginning at 10:30pm on 7/30/2012 Microsoft Office will be unavailable on
the Infocommons and University Computing Lab Windows PCs until computers
in each area have been re-imaged. During this time Microsoft Office will
still be available on the Macintosh computers in the Infocommons and
OpenOffice will be available on all computers. We will update this posting
as areas come back online.

As of 11:00am 8/9/2012
Completed areas:
Hale Library 1st Floor
Hale Library 2nd Floor
Hale Library 3rd Floor
Hale Library 4th Floor
Seaton and Cardwell Libraries
Media Development Center
Justin 325 Computer Lab
Seaton 022 Computer Lab
(Any Machines that are not done yet have been marked "Out of Order")


Uncompleted areas:
ALC Vanier Computer Lab
Dickens 001 Computer Lab
Union Station
Union Copy Center

History:
Tuesday, July 31, 2012

Beginning at 10:30pm on 7/30/2012 Microsoft Office will be unavailable on

the Infocommons and University Computing Lab Windows PCs until computers
in each area have been re-imaged. During this time Microsoft Office will
still be available on the Macintosh computers in the Infocommons and
OpenOffice will be available on all computers. We will update this posting
as areas come back online.

As of 8:30am 8/6/2012
Completed areas:
Hale Library 1st Floor
Hale Library 2nd Floor
Hale Library 3rd Floor
Hale Library 4th Floor
Seaton and Cardwell Libraries
Media Development Center
(Any Machines that are not done yet have been marked "Out of Order")


Uncompleted areas:
Justin 325 Computer Lab
Dickens 001 Computer Lab
Seaton 022 Computer Lab
Union Station
Union Copy Center

History:
Friday, July 31, 2012, 11:30a.m.
Beginning at 10:30pm on 7/30/2012 Microsoft Office will be unavailable on
the Infocommons and University Computing Lab Windows PCs until computers
in each area have been re-imaged. During this time Microsoft Office will
still be available on the Macintosh computers in the Infocommons and
OpenOffice will be available on all computers. We will update this posting
as areas come back online.

As of 11:30am 7/31/2012
Completed areas
Hale Library 2nd Floor
Hale Library 1st Floor

Uncompleted areas
Hale Library 3rd Floor
Hale Library 4th Floor
Justin Computer Lab
Dickens Computer Lab
Seaton Computer Lab
Union Station
Union Copy Center
Media Development Center

History:
Tuesday, July 31, 2012. 11:38 am.
Currently, the majority of the PC's on the 2nd Floor of Hale Library are running
Microsoft Office normally. Other InfoCommons/UCL areas will be completed
throughout the day.

Beginning at 10:30pm on 7/30/2012 Microsoft Office will be unavailable on
the Infocommons and University Computing Lab Windows PCs until computers
in each area have been re-imaged. During this time Microsoft Office will
still be available on the Macintosh computers in the Infocommons and
OpenOffice will be available on all computers. We will update this posting
as areas come back online.

History:
Monday, July 30 2012, 5:31 p.m.
Beginning at 10:30pm on 7/30/2012 Microsoft Office will be unavailable on
the Infocommons and University Computing Lab Windows PCs until computers
in each area have been re-imaged. During this time Microsoft Office will
still be available on the Macintosh computers in the Infocommons and
OpenOffice will be available on all computers. We will update this posting
as areas come back online.

Email Maintenance

Sunday, July 29 2012, 12:08 p.m.

The Zimbra upgrade was successfully completed this morning.

History:
Tuesday, July 24 2012, 4:56 p.m.
K-State email will be unavailable on Sunday morning, July 29th,
from midnight until 3 am while it is being upgraded. No email will
be lost, any email received during this time will be queued and
delivered when the upgrade is completed.

Pharos Printing Maintenance

The maintenance was successful.

History:
Sunday, July 22, 2012, 9-10am
The Pharos print services will be unavailable Sunday, July 22nd from 9-10am
to apply windows updates.