This issue has been resolved.
History:
Tuesday, November 27 2012, 7:56 a.m
The IT Help Desk has received a number of calls about KEAS support tool. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Tuesday, November 27, 2012
Friday, November 23, 2012
KEAS upgrade affecting many services
The KEAS database upgrade has been completed.
History:
Friday, November 23, 2012 16:40 pm
The KEAS database upgrade is continuing and services will be available as soon as possible.
Services unavailable include:
· KEAS Support
· PDB Support Tools
· eProfile system
· eID registration, including when completing the undergraduate application for admission
· People Search
Please note that WID creation requests from HRIS and iSIS systems will be saved and processed after the upgrade. As a result, provisioning of email and other account access will also be delayed until the upgrade has completed.
History:
Tuesday, November 20, 2012 9:00am
Many services that use the KEAS database will be unavailable during a scheduled database upgrade on Friday, November 23, from 8:00am to 1:00pm.
Services unavailable include:
· KEAS Support
· PDB Support Tools
· eProfile system
· eID registration, including when completing the undergraduate application for admission
· People Search
Please note that WID creation requests from HRIS and iSIS systems will be saved and processed after the upgrade. As a result, provisioning of email and other account access will also be delayed until the upgrade has completed.
History:
Friday, November 23, 2012 16:40 pm
The KEAS database upgrade is continuing and services will be available as soon as possible.
Services unavailable include:
· KEAS Support
· PDB Support Tools
· eProfile system
· eID registration, including when completing the undergraduate application for admission
· People Search
Please note that WID creation requests from HRIS and iSIS systems will be saved and processed after the upgrade. As a result, provisioning of email and other account access will also be delayed until the upgrade has completed.
History:
Tuesday, November 20, 2012 9:00am
Many services that use the KEAS database will be unavailable during a scheduled database upgrade on Friday, November 23, from 8:00am to 1:00pm.
Services unavailable include:
· KEAS Support
· PDB Support Tools
· eProfile system
· eID registration, including when completing the undergraduate application for admission
· People Search
Please note that WID creation requests from HRIS and iSIS systems will be saved and processed after the upgrade. As a result, provisioning of email and other account access will also be delayed until the upgrade has completed.
Tuesday, November 20, 2012
Database Server Maintenance
The maintenance has been completed.
History:
Monday, November 19 2012, 5:16 p.m.
Database server that provides service to DARS, Parking, ImageNow, and Famis production applications will be restarted at 10p.m. on Tuesday, November 20. The service interruption should take approximately 30 minutes.
History:
Monday, November 19 2012, 5:16 p.m.
Database server that provides service to DARS, Parking, ImageNow, and Famis production applications will be restarted at 10p.m. on Tuesday, November 20. The service interruption should take approximately 30 minutes.
Zimbra issue
The issue has been resolved.
History:
Tuesday, November 20 2012, 6:05 a.m.
The IT Help Desk has received a number of calls reporting iPads/iPhones cannot access Zimbra. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Monday, November 19 2012, 8:59 a.m.
The IT Help Desk has received a number of calls reporting iPads/iPhones cannot access Zimbra. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Tuesday, November 20 2012, 6:05 a.m.
The IT Help Desk has received a number of calls reporting iPads/iPhones cannot access Zimbra. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Monday, November 19 2012, 8:59 a.m.
The IT Help Desk has received a number of calls reporting iPads/iPhones cannot access Zimbra. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Monday, November 19, 2012
Network Maintenance Notification
The maintenance has been completed.
History:
Friday, November 16, 2012, 11:34 a.m.
On Monday, Nov. 19th, from 7 p.m to 9 p.m. the network team will be resubnetting campus wireless. The process will cause periodic outages for users that are connected to KSU Wireless and PSK Wireless. This will not affect KSU Housing and KSU Guest connections. We are expanding the campus ranges from 3 to 4 regions, with two objectives in mind :
1.) Complete the project of moving campus wireless to the 10.131.x.x range; and
2.) increase the pool of available wireless addresses.
History:
Friday, November 16, 2012, 11:34 a.m.
On Monday, Nov. 19th, from 7 p.m to 9 p.m. the network team will be resubnetting campus wireless. The process will cause periodic outages for users that are connected to KSU Wireless and PSK Wireless. This will not affect KSU Housing and KSU Guest connections. We are expanding the campus ranges from 3 to 4 regions, with two objectives in mind :
1.) Complete the project of moving campus wireless to the 10.131.x.x range; and
2.) increase the pool of available wireless addresses.
K-State email maintenance
The maintenance has been completed.
History:
Tuesday, November 20 2012, 1:31 a.m.
K-State Zimbra, including K-State e-mail services, will be intermittently unavailable during scheduled maintenance on Tuesday morning, November 20 from 12:00 a.m. until 1:30 a.m. Users may receive an error message upon sign in during maintenance. Service will be restored as soon as possible.
History:
Tuesday, November 20 2012, 1:31 a.m.
K-State Zimbra, including K-State e-mail services, will be intermittently unavailable during scheduled maintenance on Tuesday morning, November 20 from 12:00 a.m. until 1:30 a.m. Users may receive an error message upon sign in during maintenance. Service will be restored as soon as possible.
Saturday, November 17, 2012
HRIS/Employee Self Service maintenance
The maintenance has been completed.
History:
Friday, November 9, 2012, 12:50 p.m.
HRIS/Employee Self Service will be upgraded and unavailable Saturday, November 17, 2012, 6 a.m. through 6 p.m.
History:
Friday, November 9, 2012, 12:50 p.m.
HRIS/Employee Self Service will be upgraded and unavailable Saturday, November 17, 2012, 6 a.m. through 6 p.m.
Thursday, November 15, 2012
K-State Online issues
The issue has been resolved.
History:
Thursday, November 15 2012, 8:12 a.m.
The IT Help Desk has received a number of calls about K-State Online. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Thursday, November 15 2012, 8:12 a.m.
The IT Help Desk has received a number of calls about K-State Online. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Wednesday, November 14, 2012
K-State Online Images
This has been resolved
History:
Wednesday, November 14 2012, 4:40 p.m.
We are receiving reports of images not working properly in K-State Online, including in assignments. We are actively investigating this issue.
History:
Wednesday, November 14 2012, 4:40 p.m.
We are receiving reports of images not working properly in K-State Online, including in assignments. We are actively investigating this issue.
eProfile Upgrade
This maintenance has been completed.
History:
Wednesday, November 14, 2012, 11:4 5a.m.
A new option to reset your eID password via text message is being released on Thursday, November 15, 2012 at 8 a.m. No downtime is expected for eProfile or other systems. For more information, please visit the ITS website (http://www.k-state.edu/its/eid/faqs_password.html#forgot).
History:
Wednesday, November 14, 2012, 11:4 5a.m.
A new option to reset your eID password via text message is being released on Thursday, November 15, 2012 at 8 a.m. No downtime is expected for eProfile or other systems. For more information, please visit the ITS website (http://www.k-state.edu/its/eid/faqs_password.html#forgot).
Tuesday, November 13, 2012
iSIS Issues
The issue has been resolved.
History:
Tuesday, November 13 2012, 8:17 a.m.
The IT Help Desk has received a number of calls about iSIS. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Tuesday, November 13 2012, 8:17 a.m.
The IT Help Desk has received a number of calls about iSIS. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Webmail Issues
Webmail access issues should be resolved. If you continue to
have any access issues with your email please call the IT Help Desk.
History:
Saturday, November 17 2012, 6:12 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Friday, November 16 2012, 6:10 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Thursday, November 15 2012, 5:59 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Wednesday, November 14 2012, 6:08 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Tuesday, November 13 2012, 6:03 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Monday, November 12 2012, 6:02 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Saturday, November 10 2012, 6:04 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Friday, November 9 2012, 6:06 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Thursday, November 8 2012, 6:07 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Wednesday, November 7 2012, 6:11 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Tuesday, November 6 2012, 3:42 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Tuesday, November 6 2012, 6:14 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is continuing to work with the vendor to resolve the issue and apologizes for the inconvenience.
History:
Monday, November 5 2012, 9:03 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is continuing to work with the vendor to resolve the issue and apologizes for the inconvenience.
History:
Monday, November 5 2012, 7:50 p.m.
The issue has been resolved.
History:
Monday, November 5 2012, 1:22 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is continuing to work with the vendor to resolve the issue and apologizes for the inconvenience.
History:
Monday, November 5 2012, 6:05 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Sunday, November 4 2012, 12:34 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Saturday, November 3 2012, 12:07 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Saturday, November 17 2012, 6:12 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Friday, November 16 2012, 6:10 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Thursday, November 15 2012, 5:59 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Wednesday, November 14 2012, 6:08 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Tuesday, November 13 2012, 6:03 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Monday, November 12 2012, 6:02 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Saturday, November 10 2012, 6:04 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Friday, November 9 2012, 6:06 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Thursday, November 8 2012, 6:07 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Wednesday, November 7 2012, 6:11 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Tuesday, November 6 2012, 3:42 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. The issue appears to be resulting from a faulty database and may continue until the Nov. 18 upgrade. If you continue to have any issues with your email please call the IT Help Desk.
History:
Tuesday, November 6 2012, 6:14 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is continuing to work with the vendor to resolve the issue and apologizes for the inconvenience.
History:
Monday, November 5 2012, 9:03 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is continuing to work with the vendor to resolve the issue and apologizes for the inconvenience.
History:
Monday, November 5 2012, 7:50 p.m.
The issue has been resolved.
History:
Monday, November 5 2012, 1:22 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is continuing to work with the vendor to resolve the issue and apologizes for the inconvenience.
History:
Monday, November 5 2012, 6:05 a.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Sunday, November 4 2012, 12:34 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Saturday, November 3 2012, 12:07 p.m.
The IT Help Desk has received a number of calls from users unable to access their email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Friday, November 9, 2012
Pharos maintenance
The maintenance has been completed.
History:
Friday, November 9 2012, 3:04 p.m.
The Pharos print services will be unavailable Sunday, November 11th from 9 a.m. to 10 a.m. to apply windows updates.
History:
Friday, November 9 2012, 3:04 p.m.
The Pharos print services will be unavailable Sunday, November 11th from 9 a.m. to 10 a.m. to apply windows updates.
Thursday, November 8, 2012
KSU Wiki is currently down.
The issue has been resolved.
History:
Thursday, November 8 2012, 3:21 p.m.
The IT Help Desk has received a number of calls about the website wiki.ksu.edu. Information technology services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Thursday, November 8 2012, 3:21 p.m.
The IT Help Desk has received a number of calls about the website wiki.ksu.edu. Information technology services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Monday, November 5, 2012
K-State email maintenance
K-State email maintenance has been completed.
History:
Monday, November 5 2012, 4:15 p.m.
K-State email access will be intermittent between midnight Saturday, Nov. 17 and 4 a.m. Sunday, Nov. 18 for planned maintenance.
History:
Monday, November 5 2012, 4:15 p.m.
K-State email access will be intermittent between midnight Saturday, Nov. 17 and 4 a.m. Sunday, Nov. 18 for planned maintenance.
Sunday, November 4, 2012
Transaction Hub Maintenance
The Transaction Hub maintenance has been completed.
History:
Sunday, November 4 2012, 12:14 p.m.
The Transaction Hub will be down Sunday, November 4, 2012 for a software upgrade. Events will queue up during the outage and should return to normal levels when services are restored and it is anticipated that any backlog will be processed once services are restored.
History:
Friday, November 2 2012, 11:52 a.m.
The Transaction Hub will be down Sunday, November 4, 2012 for a software upgrade. The maintenance will begin at 8:00 a.m. and is expected to be completed by 10:30 a.m. Events will queue up during the outage and should return to normal levels when services are restored and it is anticipated that any backlog will be processed once services are restored.
History:
Sunday, November 4 2012, 12:14 p.m.
The Transaction Hub will be down Sunday, November 4, 2012 for a software upgrade. Events will queue up during the outage and should return to normal levels when services are restored and it is anticipated that any backlog will be processed once services are restored.
History:
Friday, November 2 2012, 11:52 a.m.
The Transaction Hub will be down Sunday, November 4, 2012 for a software upgrade. The maintenance will begin at 8:00 a.m. and is expected to be completed by 10:30 a.m. Events will queue up during the outage and should return to normal levels when services are restored and it is anticipated that any backlog will be processed once services are restored.
Friday, November 2, 2012
Webmail issues
This issue has been resolved.
History:
Friday, November 2 2012, 10:40 a.m.
The IT Help Desk has received a number of calls about email issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Friday, November 2 2012, 10:40 a.m.
The IT Help Desk has received a number of calls about email issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
K-State email emergency maintenance
The maintenance has been completed.
History:
Thursday, November 1, 2012 12:22 p.m.
K-State email access will be intermittent between midnight tonight, November 1, and 2 a.m. Friday November 2. Our service provider has scheduled emergency maintenance to address the recent access issues.
History:
Thursday, November 1, 2012 12:22 p.m.
K-State email access will be intermittent between midnight tonight, November 1, and 2 a.m. Friday November 2. Our service provider has scheduled emergency maintenance to address the recent access issues.
Thursday, November 1, 2012
Webmail log in issues
This issue has been resolved.
History:
Thursday, November 1 2012, 8:39 a.m.
The IT Help Desk has received a number of calls about users unable to log into webmail Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Thursday, November 1 2012, 8:39 a.m.
The IT Help Desk has received a number of calls about users unable to log into webmail Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
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