Emergency email maintenance

Merit will be performing an upgrade on December 31 from 1 a.m. to 5 a.m. that should improve issues with user accounts.

Email service will be unavailable during the maintenance.

Merit will be performing an upgrade on December 31 from 1 a.m. to 5 a.m. that should improv 

Email Slowness Alert

This issue has been resolved. 

History:
Thursday, December 27 2012, 6:01 a.m. 
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

History:
 Wednesday, December 26 2012, 8:57 a.m.
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.


History:
Wednesday, December 26 2012, 6:15 a.m.
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

History:
Sunday, December 23 2012, 12:09 p.m.
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

History:
Saturday, December 22 2012, 6:17 a.m.
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

History:
Friday, December 21 2012, 12:12 p.m. 
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

History:
Friday, December 21 2012, 6:12 a.m.
K-State email users may experience some slowness over the next week. Our email service provider is migrating our Zimbra email to new hardware.  We apologize for this inconvenience.


History:
Friday, December 21 2012, 6:09 a.m.
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

History:
Thursday, December 20, 2012, 2:47 p.m.
K-State email users may experience intermittent slowness over the next week as our email service provider migrates our Zimbra email to new hardware.  We apologize for this inconvenience.

Email Access Issues

K-State is currently experiencing intermittent access and slowness issues with K-State email.

History:
Thursday, December 20 2012, 1:14 p.m.
K-State is currently experiencing intermittent access issues with K-State email due to high load caused by compromised accounts.

History:
 Wednesday, December 19 2012, 8:51 a.m.
 K-State is currently experiencing intermittent access issues with K-State email due to high load caused by compromised accounts.

History:
Tuesday, December 18 2012, 10:35 a.m.
K-State is currently experiencing intermittent access issues with K-State email due to high load caused by compromised accounts.

History:
Tuesday, December 18 2012, 9:26 a.m.
The IT Help Desk has received a number of calls about users being unable to log in to webmail.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Network Maintenance

Maintenance on the secondary power supplies has been completed.

History:
Wednesday, December 19 2012, 11:31 a.m. 
Network maintenance is scheduled for tomorrow, Wednesday December 19, from 9:00 a.m. to 10:00 a.m.  Maintenance will be performed on the secondary power supplies in Hale Library and the Power Plant core locations.  Power to the core routers will continue to be delivered via the primary power supply during the maintenance.

Email Hardware Upgrade

The email hardware upgrade has been completed successfully.

History:
Monday, December 17, 2012, 10:14 p.m.
Merit, K-State's email service provider, will be updating hardware. This will begin on Wednesday, December 19, at 7:00pm and continue until the hardware upgrade is complete. K-Staters might experience slowness during the migration.

K-State Email

Email issues from this morning have been resolved.

History:
Monday, December 17 2012, 9:08 a.m.
The IT Help Desk has received a number of calls about K-State email being slow. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

KEAS upgrade affecting many services

KEAS maintenance has been completed.

History:
Friday, December 21 2012, 11:30 a.m.
Many services that use the KEAS database will be unavailable during a scheduled database upgrade on Friday, December 21, from 8:00am to 1:00pm.

Services unavailable include:
- KEAS Support
- PDB Support Tools
- eProfile system
- eID registration, including when completing the undergraduate application for admission
- People Search

Please note that WID creation requests from HRIS and iSIS systems will be saved and processed after the upgrade. As a result, provisioning of email and other account access will also be delayed until the upgrade has completed.

Email Issues

Email issues have been resolved.

History:
Friday, December, 14, 2:03 p.m.
Our service provider reports one mailstore is abnormally busy.  Email will be delivered as the load decreases. Information Technology Services (ITS) apologizes for the inconvenience.

History:
Friday, December 14 2012, 11:31 a.m.
The IT Help Desk has received a number of calls about email issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Email slowness issues

Email slowness issues have been resolved.


History:
Wednesday, December 12, 2012 1:46pm
Our service provider is working on the problem.  We thank you for your patience and apologize for the inconvenience.


History:
Wednesday, December 12, 2012 10:15am
The IT Help Desk has received a number of calls about email slowness. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Network Slowness

 The maintenance has been completed.
History:
Tuesday, December 11, 2012, 5:09 p.m.
We are getting reports of network slowness from various locations across campus.  We have identified the problem and will be performing network maintenance starting at 5:15pm to resolve the issues.  It is likely that internet connections will drop for a short period of time (1 minute or less) during the maintenance, this includes Zimbra mail.  Internal network connections (i.e., such as to K-State Online) will not be affected.

K-State Online slowness issues

Issues regarding K-State Online slowness have been resolved.

History:
Sunday, December 9 2012, 8:04 p.m.
The IT Help Desk has received a number of calls about K-state Online slowness. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State Email Access Issue

 This issue has been resolved.

History:
Thursday, December 6 2012, 1:39 p.m.
Email is continuing to experience slowness. The vendor is working to resolve the infrastructure issues. ITS apologizes for the inconvenience.


History:
 Thursday, December 6 2012, 6:07 a.m.
 K-State currently has on-going intermittent email performance issues.  Our service provider continues to work on the problem.  We thank you for your patience and apologize for the inconvenience.

History:
Thursday, December 6 2012, 1:24 a.m.
Email is continuing to experience slowness. The vendor is working to resolve the infrastructure issues. ITS apologizes for the inconvenience.

History:
Wednesday, December 5 2012, 10:17pm
K-State currently has on-going intermittent email performance issues.  Our service provider continues to work on the problem.  We thank you for your patience and apologize for the inconvenience.

History:
Wednesday, December 5 2012,  8:15 p.m.
Email is continuing to experience slowness. The vendor is working to resolve the infrastructure issues. ITS apologizes for the inconvenience.

History:
Wednesday, December 5 2012, 6:15 p.m.
K-State is still experiencing intermittent email performance issues.  Our service provider continues to work on the problem.  We thank you for your patience and apologize for the inconvenience.

History:
Wednesday, December 5 2012, 4:23 p.m.
K-State currently has on-going intermittent email performance issues.  Our service provider continues to work on the problem.  We thank you for your patience and apologize for the inconvenience. 

History:
Wednesday, December 5 2012, 11:00 a.m.
K-State is still experiencing intermittent email performance issues.  Our service provider continues to work on the problem.  We thank you for your patience and apologize for the inconvenience.

History:
Wednesday, December 5 2012, 11:00 a.m.
Email is continuing to experience slowness. The vendor is working to resolve the infrastructure issues. ITS apologizes for the inconvenience.

History:
Wednesday, December 5, 2012, 7:23 a.m.
Our email service provider indicated early this morning that sluggishness will continue, as the vendor addresses some infrastructure issues. ITS will update the post throughout the day. Thank you to K-Staters for their patience during one of the busiest times in the semester.

History:
Wednesday, December 5 2012, 6:12 a.m.
The IT Help Desk has received a number of calls about intermittent access to email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
Tuesday, December 4 2012, 11:21 p.m.
The IT Help Desk has received a number of calls about intermittent access to email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Parking garage usage December 5

Skidata server maintenance has been completed.

History:
Tuesday, December 4 2012, 3:24 p.m.
The skidata server will be taken offline Wednesday from 3a.m.-4a.m. to complete maintenance.  During this time the gates in the parking garage will be operational. Please use the west gate and parking staff will be available in case there are any issues with entering or exiting the parking garage.

K-State email issues

 Our service provider reports that this issue has been resolved.

History:
Tuesday, December 4 2012, 1:36 p.m.
Email is slowing returning, however there is a backlog that may take some time to completely recover.

History:
Tuesday, December 4 2012, 12:26 p.m.
The service provider is working to determine the problem. They currently have not provided an estimated time for a resolution. We will continue to update the status page.

History:
Tuesday, December  4 2012, 6:13 a.m. The IT Help Desk has received a number of calls about K-state email sign on. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
 Monday, December 3 2012, 1:48 p.m.
The IT Help Desk has received a number of calls about K-state email sign on. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Pharos Maintenance

The maintenance has been completed. 

History:
Friday, November 30, 2012, 4:37 p.m.
The Pharos print services will be unavailable Sunday, December 2nd from 9 a.m. to 10 a.m. to apply windows updates.