Saturday, October 26, 2013

KSOL system errors

This issue has been resolved.

History:
Saturday, October 26 2013, 1:12 p.m.
The IT Help Desk has received a number of calls about users receiving system errors in K-State Online. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Friday, October 25, 2013

Pharos maintenance

The maintenance has been completed.

History:

Friday, October 25th, 2013 at 16:23

The Pharos print services will be unavailable Sunday, October 27th, from 9-10 a.m. to apply windows updates.

Tuesday, October 22, 2013

K-State Online and eProfile issues

 The problem has been resolved and systems are working normally.

History:
 Tuesday, October 22, 2013 11:32 p.m.
The IT Help Desk has received a number of calls about K-State Online and eProfile 503 errors. Information Technology Services (ITS) is working to resolve the issue and apologize for the inconvenience.

ISIS login issues

This issue has been resolved.

History:
 Tuesday, October 22 2013, 10:10 a.m.
 The IT Help Desk has received a number of calls about ISIS sign-in issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Monday, October 21, 2013

Sign-in issues

This issue has been resolved. 


History:
Monday, October 21 2013, 2:41 p.m.
The IT Help Desk has received a number of calls about sign-in issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Friday, October 18, 2013

iSIS Maintenance

iSIS maintenance has been completed.

History:

Friday October 18, 0851

iSIS will be unavailable Sunday, October 20th from approximately 7:00 a.m. until further notice for routine maintenance.  The system will be brought back up as soon as the maintenance is complete.

Wednesday, October 16, 2013

Email service issues and maintenance

 This maintenance has been completed.

History:

Friday, October 18, 12:41

Zimbra mail service will undergo maintenance October 16th, from 11 p.m. - 3 a.m.. Zimbra mail service will be unavailable for a minimum of 1 hour during this window. Information Technology Services (ITS) apologizes for the inconvenience.


Wednesday, October 16 2013, 12:34 p.m Zimbra mail service is restored at this time. Maintenance will be scheduled sometime this evening to permanently resolve the issue. 

Last updated: Wednesday, 10/16/13 at 11:20 a.m.

The IT Help Desk has been informed by merit that Zimbra email users may be experiencing service issues due to a hardware error. They are working on the problem and are anticipating the repair will be done in one hour.

Tuesday, October 15, 2013

Network maintenance

This maintenance has been completed.

K-State Online access issues

This issue has been resolved.

History:
Tuesday, October 15 2013, 1:07 p.m.
The IT Help Desk has received a number of calls about K-State Online access issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Monday, October 14, 2013

Network Maintenance

The maintenance is complete.

History:

Monday, 10/14/13 at 10:29 p.m.
On  Wednesday, October 16th, from 2:00-5:00 a.m., Cox will be performing maintenance on a KanRen fiber segment that serves our secondary link to campus. This maintenance should have no affect on our primary link, and so should not affect our Internet service.

Friday, October 11, 2013

Sign-in issues

This issue has been resolved.

History:
Friday, October 11 2013, 2:59 p.m.
The IT Help Desk has received a number of calls about sign-in issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Friday, October 4, 2013

Zimbra webmail issues

This issue has been resolved.

History:
Friday, October 4 2013, 1:41 p.m.
The IT Help Desk has received a number of calls about issues with Zimbra webmail. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Pharos Printing Maintenance

This maintenance has been completed.


History:

The Pharos printing services will be unavailable Sunday, October 6th, from 8 - 9 a.m. for system maintenance. 

Platinum file server reboot

This maintenance has been completed.


History:
 The Platinum file server will be rebooted Sunday, October 6th, at 8:30 a.m. for maintenance.  This reboot may effect access to the central network shares on platinum, such as Workarea, Home and Apps. This maintenance will last approximately 15 minutes.