Office 365 Login

This issue has been resolved.

History:
12/27/14 at 3:25pm
Users are reporting difficulty signing into Webmail. ITS is currently implementing a fix and expects this to be resolved by 9pm..

Office 365 Update - Dec 27- 10 AM.

Beginning at 10 a.m. on December 27, ITS will start the process of deploying a new authentication system for email that will impact the ability to access Webmail and Office 365. During the deployment availability may be sporadic for up to 24 hours. Use http://webmail.ksu.edu to access e-mail if needed.

iSIS Sign In Issues Reported

This issue has been resolved.

History:
12/17/14 st 9:53 am

Users are reporting sporadic issues accessing iSIS. Users are given the error message "You have been signed out of iSIS. Possible reasons include...". All major browsers impacted. ITS Staff are working to resolve the issue.

Platinum server maintenance - 8:00 p.m. Monday, Dec. 15

This maintenance is complete.

History:
12/15/14 at 10:58a.m.

Windows EST has to perform emergency maintenance on the windows file cluster, platinum.ads.campus, tonight December 15th at 8pm.  This maintenance should last approximately 45-60 minutes.  Files on this system will be intermittently unavailable during this period.

Power outage

Power has been restored.

History:
Monday, December 15 2014, 9:02 p.m
We are experiencing power outage affecting a large part of Manhattan, including half of K-State campus. Westar Energy is working on it.

Limited iSIS Access Tuesday, Dec. 23 (noon - 5 p.m.)

iSIS is back online for students, faculty, and advisors.

History:
12/15/14 at 10:53am

To minimize potential data access errors and maximize processing performance during grade processing, iSIS will be unavailable for students, faculty, and advisors from approximately noon until 5 p.m. on Tuesday, Dec. 23. Access will be restored as soon as grade processing has been completed. For more information regarding end of semester processing, please check the Fall 2014 End of Semester Processing page.

KSOL Slowness and Access Issues 12/13/14

This issue has been resolved.
 History:
IT Help Desk has received a number of calls about users experiencing general slowness and access issues when using K-State Online. Information Technology Services (ITS) is working to resolve the issues and apologizes for the inconvenience.

K-State Online powered by Canvas and Firefox issues reported 12/8/2014

 This issue has been resolved.

History:
Tuesday, December 9 2014, 10:46 a.m.

Beginning midday on 12/8, K-State Online powered by Canvas began experiencing issues for people using Mozilla Firefox with Grades, Inbox and a few other tools.   If you receive an unresponsive page or see a spinning icon waiting for your grade book or other tools to load, please try using Google Chrome at this time.  Canvas is aware of the Firefox issue and is working on a resolution.  Also please report issues related to unresponsive or slow pages when not using Firefox to the Help Desk so we can continue to track any issues that are non-Firefox related.

HRIS Maintenance - December 13

HRIS Employee Self Service will be down for routine maintenance beginning at 5 a.m. Saturday, December 13, through noon.

Migration of K-State WordPress Blogs and eNewsletters

This maintenance is complete.

History:
12/09/14 at 12:28pm

K-State WordPress eNewsletters have been successfully migrated. WordPress blog migration is still ongoing. During this time site administrators will not be able to make changes or publish new text until the blog migration is complete.

History:
11/24/14 at 3:38pm

K-State IT will migrate all WordPress eNewsletters and blogs over to a new server. Blogs and eNewsletters will remain visible through the transition, but on December 2-5, site administrators will not be able to make changes or publish new text until the migration is complete.

K-State email issues reported 12/5/14

This issue has been resolved.

History:
Friday, 12/5/14 at 3:56 p.m.

IT Help Desk has received a number of calls about problems connecting to email with Outlook clients - both Windows and Mac clients having problems. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State CMS issues - 12/5/14

This issue has been resolved.

History:
Friday, 12/5/14 at 1:45 p.m.

Our CMS provider is having ongoing DNS issues throughout the day. They are working to resolve the issue and apologize for any inconvenience.

Webmail experiencing intermittent issues - 12/5/14

This issue has been resolved.

History:

Friday, 12/5/14 at 1:09 p.m.

IT Help Desk has received a number of calls about individuals not being able to login to webmail. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Office 365 Update December 5

This maintenance is complete.

History:

Beginning at noon on Friday, December 5 users logging in to K-State Webmail will see a new K-State splash screen during the Sign-in process.  This is in preparation for rolling out new functionality in Office 365 for the spring semester.  This has no effect on the users experience and no downtime is anticipated.

iSIS Maintenance - December 7

This maintenance is complete.

History:

iSIS will be unavailable for scheduled maintenance from approximately 6 a.m. until noon on Sunday, Dec. 7.  The system will be brought up as soon as maintenance has been completed.

Union Computer Lab

This issue has been resolved.

History:

Monday, 12/1/14 at 7:57am
The Union Computer Lab is currently unavailable due to a server issue. ITS Staff are working on the issue and expect that it should be resolved soon.

University Computer Labs Maintenance

This maintenance is complete.

History:

All university computer labs will be closed from 9:00pm on November 24th until 8am on November 25th due to network maintenance that is being performed.

Palo Alto Firewall Maintenance

Thursday morning, November 20, beginning at 3 AM, ITS will be installing Palo Alto firewalls in front of the Residence Halls, Jardine, and KSU Housing wireless networks. Given the time of day, there should be minimal impact on residents. ITS expects the maintenance to last no longer than one hour, with disruptions held to 5 - 10 minutes.

University Computer Lab

This issue has been resolved.

History:

Monday 11/17/14 at 10:51am

The Union Computer Lab is currently offline. ITS staff are currently troubleshooting the issue.

Union Computer Lab unavailable

The issue has been resolved and the lab is available. History: Thursday, November 19, 2014 12:19 p.m. The Union Computer Lab is currently unavailable due to issues with the servers for the lab. IT staff is working to restore service.

Network Maintenance 11/25/14

This maintenance is complete.

History:

Tuesday November 13th, 2014 at 10:50a.m.
NTS will be upgrading software images on the West Hall router on Tuesday, Nov 25th, from 9:00pm to midnight. This maintenance will only affect Residence Halls and Jardine network traffic. The user can expect short disruptions while the router is rebooting. If you have any questions regarding this maintenance, please contact network@ksu.edu.

Network Maintenance 11/24/14

This maintenance is complete.

History:
Thursday November 13th, 2014 at 10:48a.m.
NTS will be upgrading software images on the core and border routers on Monday, Nov 24th, from 9:00pm to midnight. This maintenance will affect both internal network traffic, as well as traffic destined for the border. The Data Center routers will not be affected by this maintenance. However, host connections from outside the Data Center could be disrupted for short periods of time during the maintenance window. If you have any questions regarding this maintenance, please contact network@ksu.edu.

iSIS issue granting enrollment permissions

The issue has been resolved.

History:
Friday, November 7 2014, 7:14 AM
The IT Help Desk has received several calls for issues related to granting permissions for students to enroll.  ITS is actively working with the vendor to resolve the issue and apologizes for the inconvenience.

History:
Tuesday, October 28 2014, 3:15 PM
The IT Help Desk has received a number of calls about iSIS not allowing students permissions to enroll in class.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

History:
Tuesday, October 28 2014, 1:52 PM
The issue has been resolved.

History:
Tuesday, October 28 2014,  12:03 PM
The IT Help Desk has received a number of calls about iSIS not allowing students permissions to enroll in class.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Database Maintenance- Nov 9, 5 a.m. - noon

This maintenance is complete.

History:

11/7/14 at 10:29 AM
Two periods of emergency database maintenance will occur on Sunday, November 9. Applications including K-State Online Classic, TEVAL(teaching evaluation system), EIS Global Campus tool (creating, managing and enrolling in distance courses), and the admissions application will be unavailable from 5 a.m. to 9 a.m. The eProfile page, the transaction hub, and PDB (ITS support tools) will be unavailable from 5 a.m. to noon.

HRIS Maintenance- Nov 8, 5 a.m. - noon

This maintenance is complete.

History:
11/6/14 at 6:38pm
HRIS will be unavailable for scheduled maintenance from approximately 5:00 A.M-12:00 P.M. on Saturday,  November 8. The system will be brought up as soon as maintenance has been completed.

Aruba Wireless Controllers

This maintenance is complete.

History:
Wednesday, November 4th, 2014 at 5:40PM
NTS will be performing code upgrades on the Aruba wireless controllers.  Main campus, Athletics, and the Olathe controllers will be upgraded on Thursday 11/6/14 from 10:00pm to midnight.  The Housing controllers will be upgraded on Friday 11/7/14 from 5am-6am.  Users may notice a drop in connectivity while the APs roll from one controller to another, and again when the APs rollback to their 'home' controllers. 

iSIS Maintenance- Nov 8, 6 a.m. - noon

This maintenance is complete.

History:

iSIS will be unavailable for scheduled maintenance from approximately 6 a.m. - noon on Sat. Nov. 8.  The system will be brought up as soon as maintenance has been completed.

Phone Cable Maintenance- Nov 7, 5 p.m.

This maintenance is complete.

History:
Monday 11/3/2014 9:31AM
After 5 p.m. Friday, Nov. 7, and through the weekend, buildings on the south end of the Manhattan campus will experience intermittent phone outages as network and telecommunications services and AT&T's splicing crew replace a central phone cable underground.

The following buildings will be affected: All Faiths Chapel, Anderson Hall, Beach Museum of Art, Calvin Hall, Fairchild Hall, Holtz Hall, Kedzie Hall, McCain Auditorium, Nichols Hall and Thompson Hall.

This replacement should resolve daily reports of dead phone lines or loud static on phones. Questions about this repair work should be sent to Network and Telecommunications Services, 785-532-7000.

Palo Alto Installation

This evening, starting at 6 PM, the Security team will be installing Palo Alto firewalls in front of the Residence Halls. During the maintenance, there will be short disruptions as the fiber connections are disconnected and reconnected and routing re-converges. The maintenance window will be from 6 PM - 7 PM. Other than the routing convergence, there is not expected to be any disruption of services.

DARS & ImageNow Maintenance Nov. 1st

This maintenance has been completed.

History:
Wednesday, October 29 2014, 3:15 PM
DARS and ImageNow will be unavailable for scheduled maintenance on Saturday, November 1st from approx. 1-5 p.m.  The system will be brought up as soon as maintenance has been completed.

Network Maintenance

NTS will be performing maintenance on the UPS in the entry point closet of Eisenhower Hall, on Thursday October 30th at 7:30am.  A brief outage, less than 10 minutes, will occur as the switches are moved to the new UPS.  If you have any questions or concerns regarding this maintenance, please contact the group at network@ksu.edu.

Web Forms Down

This issue has been resolved.

History: Monday, 10/27/14 at 9:14a.m.

Users are currently unable to access web forms on the ksu.edu domain. They are given a "redirect loop" error. ITS Staff have been notified and are working to resolve the issue.

University Computing Labs and Hale Library InfoCommons Maintenance

The University Computing labs and Hale Library InfoCommons servers will be restarted at 7am on Friday October 24. The process is expected to take about 15 minutes. No outages are expected during this time, but users at the computers may notice a brief pause in their session as the servers fail over.

Trend Micro Security Maintenance

The maintenance has been completed.

History:
ITS will be updating Trend Micro Security for Mac starting on Wednesday  October 29, 2014 at 5pm. This update will allow compatibility for OS X Yosemite 10.10. We do not anticipate any client impact, but clients may see their Trend Micro Security for Mac update and need to be restarted.

Wireless Connectivity Issues

This issue has been resolved.

History:

Information Technologies Services (ITS) has been getting reports of wireless connectivity issues in various locations on campus, mainly in the resident halls. ITS is working to resolve the issue and apologizes for the inconvenience.

Citrix Provisioning Services Maintenance

The maintenance has been completed.

History:
Monday, October 20 2014 10:30AM
Tomorrow morning (October 21) at 7:00AM we will be performing maintenance on the Citrix Provisioning Services File Server in order to increase the amount of RAM. The server is expected to be offline for less than 5 minutes, however this will break any existing Citrix connection that users have in the Hale InfoCommons, University Computing Labs, and Studio Classrooms. Users will likely lose any unsaved data at this time and connections will not be restored until their PC has been rebooted. iTAC staff will be moving through all of these environments immediately after the server is back up to make sure that all machines come back online quickly and are functioning normally.

iSIS Access Issues

The access issues have been resolved.

History:
Tuesday, October 14 2014  8:50  AM
The IT Help Desk has received a number of calls concerning users not being able to access iSIS. Users are receiving the error "You have been signed out of iSIS. Reasons may include... ". Users experiencing this problem can fix this issue by clearing the cache in their browser.

Search issue with Office365

The inbox search function issue has been resolved.

History:
Monday, October 12 2014, at 8:51 AM
It has been reported that users may experience issues with email when trying to perform the search function in the inbox. Microsoft is working on a fix for the issue.

Current Status: Engineers are continuing to deploy the fix across the affected environment to remediate end-user impact. The deployment of the fix is approximately 93% complete.

Customer Impact: Affected customers are unable to search their Inbox folders within Outlook Web App (OWA) when the Inbox is not set to conversation view.

Workaround: As a workaround, customers may be able to set the Inbox to conversation view before initiating a search.

Incident Start Time: Monday, October 6, 2014, at 1:07 AM UTC

Estimated Time to Resolution: The patch is expected to complete by Monday, October 13, 2014, at 6:00 PM UTC.

Preliminary Root Cause: A limited portion of capacity that facilitates the Outlook Web App (OWA) search feature is in a degraded state.

Next Update: Monday, October 13, 2014, at 6:00 PM UTC

History:
Current Status: Through monitoring the service, engineers have identified that a specific software version has rejected the deployment. Engineers are developing and deploying a fix to target the affected version. The deployment is projected to complete by Saturday, October 11, 2014, at 7:00 AM UTC.

Customer Impact: Affected customers are unable to search their Inbox folders within Outlook Web App (OWA) when the Inbox is not set to conversation view.

Workaround: As a workaround, customers may be able to set the Inbox to conversation view before initiating a search.

Incident Start Time: Monday, October 6, 2014, at 1:07 AM UTC

Preliminary Root Cause: A limited portion of capacity that facilitates the Outlook Web App (OWA) search feature is in a degraded state.

Next Update: Saturday, October 11, 2014, at 7:00 AM UTC

Firewall Maintenance 10/10/14

This maintenance has been completed.

History:

The security team will be upgrading several firewalls across campus Friday October 10, 2014 between 9 PM and 10:30 PM, to address several vulnerabilities recently disclosed. Those firewalls which will be upgraded are: KDA, VPN, PCI, Olathe, Athletics, Police

The KDA, VPN, PCI, and Olathe installations currently have HA pairs, so no disruption of service is anticipated with those upgrades.  Athletics and Police are not currently in HA pairs, so will notice approximately a 5 minute service disruption as the firewall is rebooted to load the new software.
 
In addition, several of these firewalls offer VPN services, and the AnyConnect client on them will also be updated.  As a result, clients using VPN services from one of these firewalls will notice their AnyConnect client being upgraded the next time they start a session.  Firewalls affected by this portion of the maintenance are: VPN, Olathe, Police

Wireless Connectivity Issues

The wireless connectivity issues have been resolved.

History:
Wednesday, September 24 2014, 2:43 p.m. We have been getting reports of wireless connectivity issues in various locations on campus. Two fairly large installations were moved to the Aruba platform this week (the Career Fair at Bramlage, and the Student Union upgrade) which have caused a deficit in the number of available dhcp leases in both KSU Guest and KSU Wireless. NTS is currently working to address this issue.

Firewall Maintenance

This maintenance has been completed.

History:
The Security team will be performing software upgrade on the border firewalls tonight between 10 PM and 10:30 PM. It should be completed with no service disruptions.

K-State Salina home page

The K-State Salina home page is now available

History:
Tuesday, September 30, 2014, 11:39 a.m.
The K-State Salina home page is currently not available.  ITS staff are working to resolve the hardware issue.  We apologize for the inconvenience and appreciate your patience. 

Network Maintenance

Maintenance has been completed.

History:
Thursday, September 25, 2014, 9:11 a.m. This evening, from 8:00 PM until roughly 8:10 PM, NTS and Security will be moving the West Hall 6509 uplinks to peer directly with the Core 6509 rather than with the core firewall. As this maintenance is occurring, there will be a disruption of network connectivity to/from the Residence Halls and Jardine. The ResNet HelpDesk has been contacted and is aware of the maintenance and has communicated with residents.

KSU Home page issue

The KSU Home page issue has been resolved.

History:
Wednesday, September 24 2014 3:30 p.m.

The IT Help Desk has received a number of calls about the KSU Home page not loading.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

 

iOS8 Update Causing Network Performance Issues

No iOS 8 issues were reported.

History:
Wednesday, September 17 2014, 11:58 a.m.
Due to the release of the iOS 8 update today expect to see localized network performance issues especially on wirelessaccess points as iOS devices update. Please refer to the K-State Today article<http://www.k-state.edu/today/announcement.php?id=15579&category=from_the_administration&referredBy=email>.

iSIS Maintenance

This maintenance is complete.

History:
9/23/14 at 9:44a.m.
iSIS will be unavailable for scheduled maintenance from 6 a.m. Saturday Sept. 27 through 5 p.m. Sunday Sept. 28.  The system will be brought up as soon as maintenance has been completed.

Emergency Network Maintenance

The maintenance has been completed.
History:

Monday, September 22, 2014 9:04 p.m.
KanRen will be performing emergency maintenance starting at midnight - a rolling reboot of routers across their network backbone.  This will affect Internet access to all three campuses.  They expect to complete maintenance by 2:00am.

Outlook Web App Link issues

The issues have been resolved.

History:
Monday, September 8 2014, 2:05 p.m.
Microsoft is currently working on a fix for users experiencing issues with clicking links in the Office Web App. When the link is clicked nothing happens. As a workaround, affected users can right-click the URL and open it in a new tab or window. Additionally, if the message is opened into a separate window, clicking on the URL will work as expected.

History:
Monday September 8, 2014, 10:49 a.m.
Users are experiencing issues with clicking links in the Office Web App. When the link is clicked nothing happens. ITS is aware of issues clicking on links in the Office Web App and is currently working with Microsoft to resolve the issue.

Pulse university events calendar unavailable

This issue has been resolved. 

History:

9/15/14 at 8:08am
Pulse is currently unavailable, which includes the university calendar (k-state.edu/calendar) and many college and department calendars

K-State Connect Page Down

This issue has been resolved.

History:

9/15/14 at 8:00am. 
The K-State Connect page is giving users a 503 error (internal server error) or shows users a white page. ITS staff are working to resolve the issue. Users can still access other K-State web sources by going to the source page directly.

K-State Online Classic Access Issues Reported

 The issue has been resolved.

History:
Thursday, September 11 2014, 8:20 p.m.

The IT Help Desk has received a number of calls about K-State Online Classic. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Network Maintenance 09/11/14

Maintenance was completed successfully. 

History:
Thursday, September 11, 2014 10:00 P.M. - 10:30 P.M. We will be applying a signature patch on the Procera PacketLogic device tonight in order to address a traffic misclassification issue.  There is no anticipated interruption to Internet traffic, but new signatures brings the possibility of new misclassifications.

Listserv Password Reset Issue

This issue has been resolved.

History:
Wednesday, September 10th, 2014 7:57 PM

Users reported issues changing listserv password. ITS staff have been notified and are currently working to resolve the issue.

Webmail Login Issues

The issue has been resolved.

History:
Monday, September 8 2014, 2:30 p.m.

The IT Help Desk has received a number of calls about Webmail Login Issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

PDB Access Issues

This issue has been resolved. 

History:
September 9th, 2014 at 10:38a.m. 
Users are currently having issues accessing the Personal Database (PDB). ITS staff have been notified and are currently working to resolve the issue.

K-State Online Classic Slowness

This issue has been resolved. K-State Online Classic should be functioning as normal.

History:
Tuesday, September 2 2014, 7:31 p.m.
The IT Help Desk has received a number of calls about K-State Online Classic slowness. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Webmail Access Issues

Restoring service      
Current Status: Engineers have rerouted traffic to restore service and are validating service health at this time.

Customer Impact: Affected customers may be unable to access the Exchange Online service.

Next Update: Thursday, August 28, 2014 at 6:00 PM UTC
 
History:
Thursday August 28 2014, 12:18 p.m.
KSU IT and Microsoft are aware of issues with webmail. At this time clients could experience access issues where webmail hangs at the "Working on it" page. We hope to have a resolution shortly.

K-State Connect Maintenance

The maintenance has been completed.

History:
Tuesday, August 26 2014, 11:20 a.m.
K-State Connect (https://connect.ksu.edu) has been experiencing issues and at 11:30 AM today maintenance is being conducted to help resolve the issue.  

Intermittent Office 365 Web App Access Issues

The access issues have been resolved.

History:
Friday, August 22 2014, 10:12 a.m.
The IT Help Desk has reported that users are experiencing intermittent access issues with the Office 365 Web App. Users are able to sign in but the Web App page never fully loads. ITS staff are working to resolve this issue.

University Computer Labs and Hale Library Infocommons Maintenance

This maintenance has been completed.


History:
8/21/14 at 5:03 pm
The University Computer Labs and Hale Library Infocommons will be down for maintenance tomorrow beginning at 6am in order to run updates on the servers and apply new configurations. Service should be restored by 8am.

8/23/2014 at Noon

The University Computer Labs and Hale Library Infocommons will be down for maintenance tomorrow beginning at 6am in order to run updates on the servers and apply new configurations. Maintenance is currently ongoing at this time.

Network Maintenance Scheduled 8/20/14

This maintenance has been completed.
History:
Wednesday, August 20 2014, 10:46 a.m.

The Network Team will be upgrading the code on the Hale, Power Plant, and West Hall routers tonight,  9:00pm to midnight.  Users may experience brief network outages during this time.  

The Network group will also be applying changes to the main campus wireless controllers.  Users may experience brief outages as the AP associations migrate from one controller to another.  This maintenance will not affect wireless users who are physically located in the dorms, or in the Athletics venues.

Phone Outage

Network and Telecommunications has restored services to all the phones that were impacted by last weeks outage.  Buildings impacted include Anderson Hall, Beach Museum of Art, Calvin Hall, Fairchild Hall, Kedzie Hall, McCain Auditorium, Nichols Hall and Thompson Hall.

History:
Monday, August 19 2014, 10:30 a.m
Network and Telecommunications report the majority of the serviced have been restored.  they are continuing to work on the remaining outages. Buildings impacted include Anderson Hall, Beach Museum of Art, Calvin Hall, Fairchild Hall, Kedzie Hall, McCain Auditorium, Nichols Hall and Thompson Hall.

History:
Monday, August 18 2014, 8:50 a.m.
Network and Telecommunications worked through the weekend and were able to restore about 70% of the service. Phone service should be restored by the end of the workday. Buildings impacted include Anderson Hall, Beach Museum of Art, Calvin Hall, Fairchild Hall, Kedzie Hall, McCain Auditorium, Nichols Hall and Thompson Hall.

History:
Friday, August 15 2014, 8:36 a.m.
Due to a water pipe break, buildings in the southeast quadrant of the Manhattan K-State Campus are experiencing sporadic phone outages. Buildings include Anderson Hall, Beach Museum of Art, Calvin Hall, Fairchild Hall, Kedzie Hall, McCain Auditorium, Nichols Hall and Thompson Hall. The Division of Facilities and Network & Telecommunications Services are working to restore services as soon as possible.

Please email offices directly if you cannot reach them by phone. We apologize for the inconvenience. 

History:
8/13/14 at 2:35pm
Due to a water pipe break, buildings in the Southeast quadrant of the Manhattan K-State Campus are experiencing sporadic phone outages. Buildings include Anderson Hall, Beach Museum of Art, Calvin Hall, Fairchild Hall, Kedzie Hall, McCain Auditorium, Nichols Hall and Thompson Hall. The Division of Facilities and Telecommunications are working to restore services as soon as possible.

If you cannot reach the Office of Student Financial Assistance by telephone please send email to finaid@k-state.edu.
 
History:
Wednesday, August 13 2014, 11:59 a.m.
Buildings in the South-East area of the Manhattan K-State Campus are experiencing phone outages. Telecommunications is working on the issue and will make repairs as soon as possible.

If you need to contact the Office of Student Financial Assistance send email to finaid@k-state.edu.

History:
Tuesday, August 12 2014, 8:31 a.m.
Buildings in the South-East area of the Manhattan K-State Campus are experiencing phone outages. Telecommunications is working on the issue and will make repairs as soon as possible.

Pharos Maintenance

The Pharos maintenance is complete.  The free print balance for the fall semester has been set to $10.00. 

History:
 Friday, August 15th at 2:02pm
The Pharos print services will be unavailable Sunday August 17th from 9am-11am to apply windows updates and roll over free printing for the fall semester. 

Data Center Maintenance 8/14

This maintenance is complete.

History:

On August 14th the Network and Telecommunications team will be performing maintenance in the Data Center.  From 6 to 9pm, we will be turning off the DC side of the devices that are powered by both AC and DC power supplies, in order to work on the DC power bank.  The AC power supplies are sized to run the equipment without the second power supply.  We will also be moving KanRen's Cienna and the phone system to battery backup during this time.  We do not anticipate any network or phone outage during the maintenance.

The second phase of maintenance will be 9pm - midnight.  We will be adding 10Gb modules to the Nexus 5548 switches.  The switches will need to be powered down to insert the module.  However, only one switch will be down at time.  The second switch will remain active, to continue processing traffic.  So we do not anticipate a network outage, during this maintenance.

VPN Maintenance

The maintenance on the VPN ASAs has been completed.

History:

At 10 PM tonight, there will be maintenance on the VPN ASAs. This maintenance will result in a minimal disruption of service, and should be completed by 10:30 PM.

Switch Code Upgrades Across Campus 8/6

This maintenance is complete

History:
Wednesday August 6th, 2014

6am-7am
Cardwell Hall

9pm-Midnight
Alumni Center
Ahearn
Thompson
Beach Art
College Court
McCain
Dan Forth Chapel
Fairchild
Nichols
Power Plant

Switch Code Upgrades Across Campus 8/7

This maintenance is complete

History:
Thursday August 7th, 2014

6am-7am
Umberger
Dole

9pm-Midnight
Calvin
914 N. Manhattan
Parking Garage
Kedzie
Forestry
Foundation (after 10pm)
West Hall - Telecom only

Switch Code Upgrades Across Campus 8/8

This maintenance is complete

History:

Friday August 8th, 2014

6am-7am
Eisenhower
Chem/Bio Chem
Student Union

No 9pm-Midnight maintenance scheduled.

Switch Code Upgrades Across Campus 8/11

This maintenance is complete

History:
Monday August 11th, 2014

6am-7am
Military Science
Bur
Bushnell/Bushness Annex
English and Counseling Services
Seaton Court

9pm-Midnight
Durland
Ward
Manufacture Learning Center
NGML
Ackert
Anderson
LaFene
Leasure

Switch Code Upgrades Across Campus 8/12

This maintenance is complete

History:
Tuesday August 12th, 2014

6am-7am
Dickens
Center for Child Development

9pm-Midnight
Waters/Waters Annex
Shellenberger
Leadership Studies
International Student Center
Holton
Holtz
Justin
Campus Creek Complex

Switch Code Upgrades Across Campus 8/13

This maintenance is complete.

History:
Wednesday August 13th, 2014

6am-7am
Bluemont
King

AFTER 10PM
Vet Med Complex
Dykstra/Physical Facilities Storage
Central Mail
Rec Center
Tennis

Switch Code Upgrades Across Campus 8/5

This maintenance has been completed.

History:

Tuesday, August 5th, 2014

6am-7am
Pat Roberts Hall
Hale Basement (staff switches only; does not include the Data Center or Library)

9pm-Midnight
Athletics Complex
Stanly Stout Center
Human Ecology Research Center
International Grains Program
O.H. Kruse Feed Mill
Farm Operations Center
Large Animal Research Facility
BIVAP
Meat, Sheep, Goat Facility
Flour Mill
Throckmorton
Wildcat Landing - ELP

AlcoholEdu and Haven

This issue has been resolved. 

History:
Friday, August 1st 2014 at 16:01
Some students are receiving an error message when attempting to access AlcoholEdu or Haven from within iSIS. ITS is aware of the issue and working on a solution.

HRIS Server - July 25, 6:30pm-7:30pm

The maintenance has been completed.

History:
Planned: HRIS Server - July 25, 6:30pm-7:30pm

In support of the consolidated infrastructure, the HRIS database server needs to be moved.  This is scheduled to happen between 6:30-7:30pm on Friday, July 25.  The HR system will be unavailable during this outage.

iSIS

All iSIS self-service functions are available.  See the iSIS Outage and Recovery page for more information.

Students, faculty and staff are encouraged to verify their information in iSIS, especially if you made a change in the system between Thursday, July 10, and Tuesday, July 15. These Web pages offer suggestions on what to do:

  *   for students and parents
  *   for faculty and staff


History:
Wednesday, July 30th, 2014
3:36 Dr. Gould dropped by  and asked Kat (NOC) to call Diana B. (ISO) to ask if she would like the status page posting to be updated or resolved.
3:39 Kat (NOC) called Diana B. (ISO) and Diana said that they have been directing people with questions to their articles and resources that they have created and not to the ITS Status Page so we can go ahead and resolve it.

Wednesday, July 23 2014, 4:23 p.m.
All faculty, staff and student self-service functions are accessible in iSIS.
Around 5 p.m. Tuesday, July 22, the Office of Student Financial Assistance finished recreating the remaining financial aid transactions and opened financial aid self-service for student access. Student bills for the month of July were accessible in iSIS Wednesday, July 23, and reflect the most current financial aid awards.

Students, faculty and staff are encouraged to verify their information in iSIS, especially if you made a change in the system between Thursday, July 10, and Tuesday, July 15. These Web pages offer suggestions on what to do:

  *   for students and parents
  *   for faculty and staff

History:
Monday, July 21 2014 01:13 p.m.
iSIS services were restored at 12:40 p.m. Monday, July 21 for universitywide access. All self-service functions are available, with the exception of financial aid, which will be available as soon as all transactions have been recreated.

All iSIS users should review the following webpages and take appropriate action:

    iSIS Outage and Recovery
    iSIS Recovery: Students and Parents
    iSIS Recovery: Faculty and Staff

Updates will be posted to the IT Status page and in K-State Today.

Contact the IT Help Desk for further information at 785-532-7722, 800-865-6143 or helpdesk@ksu.edu.

Information Technology Services apologizes for the outage and appreciates the patience and support of the campus community as we worked to restore iSIS to the fullest extent possible.


History:
Monday, July 21 2014 06:10 a.m.
iSIS will be available to campus-wide users starting 1:00 p.m. Monday, July 21st.

For more information, see:
iSIS Outage and Recovery
iSIS Recovery: Students and Parents
iSIS Recovery: Faculty and Staff

Updates will be posted to the IT Status page and in K-State Today.  Contact the IT Help Desk for further information at 785-532-7722, 800-865-6143 or helpdesk@ksu.edu.

Thank you to the campus community for your patience as we work to restore iSIS to the fullest extent possible and to all of our campus partners who have assisted in the data recovery efforts.

History:
Monday, July 21st, 2014 at 6:02 a.m.

History:
Friday, July 18 2014, 3:36 p.m.
No new updates at this time.

Friday, July 18 2014, 12:44 a.m.

iSIS access has been temporarily suspended for the majority of users until Information Technology Services can recover data from a recent disk failure.



iSIS is expected to be available to campus-wide users on Monday morning, July 21.

For details, see the iSIS Recovery Page.

Updates will be posted to the IT Status page and in K-State Today.  Contact the IT Help Desk for further information at 785-532-7722, 800-865-6143 or helpdesk@ksu.edu.

Thank you to the campus community for your patience as we work to restore iSIS to the fullest extent possible and to all of our campus partners who have assisted in the data recovery efforts.

Thursday, July 17 2014, 9:41 p.m.
We have not received any additional updates at this time.  No changes were made to the current posting.

Thursday, July 17, 2014, 9:00 pm.
We have not received any additional updates at this time.  No changes were made to the current posting.

Thursday, July 17, 2014, 7:00 p.m.
No additional updates at this time.  No changes were made to the current posting.

Thursday, July 17, 2014, 5:00 p.m.
17:00 Diana B (ISO) asked the above message be posted.  She said that there would probably not be any additional updates until tomorrow morning (Friday, July 18th)

Thursday, July 17 2014, 11:12 a.m.

iSIS access has been temporarily suspended for the majority of users until Information Technology Services can recover data from a recent disk failure.​

We anticipate iSIS will be available on Monday, July 21, after as many transactions as possible have been restored.

For details, see the iSIS Recovery Page.

Again, Information Technology Services appreciates the patience of the campus community as we continue to restore iSIS to the fullest extent possible.

Thursday, July 17 2014, 8:46 a.m.
iSIS access has been temporarily suspended for the majority of users until Information Technology Services can recover data from a recent disk failure.​

Information Technology Services is working with key stakeholders to develop a plan to restore iSIS transactions from July 10-15.

iSIS will be opened for campuswide use after as many transactions as possible have been restored. Again, Information Technology Services appreciates the patience of the campus community as we continue to restore iSIS to the fullest extent possible.

Wednesday, July 16 2014, 7:42 p.m. iSIS has been successfully restored from a backup taken the evening of July 10th.  A plan is being developed with assistance from key stakeholders to recreate as many transactions as possible since July 10th to minimize the negative impact on students, faculty, and staff.  The system will be brought up after as many transactions as possible can be re-created.


Wednesday, July 16 2014, 12:08 p.m.
iSIS has been successfully restored from a backup taken the evening of July 10th.  A plan is being developed with assistance from key stakeholders to recreate as many transactions as possible since July 10th to minimize the negative impact on students, faculty, and staff.  The system will be brought up as soon as the plan is in place later today or early tomorrow.


Wednesday, July 16th at 9:32 a.m. 
iSIS restore process continuing. iSIS is expected to be available by noon today.

Wednesday July 16th at 7:36 a.m. 
iSIS recovery efforts are progressing.  The system is being restored from a backup taken Monday night, July 14th.
 

Tuesday, July 15 2014, 6:42 p.m. iSIS is currently unavailable.  ITS is aware of the problem and working to restore service as soon as possible.  We apologize for the inconvenience.


Tuesday, July 15 2014, 12:17 p.m. The IT Help Desk has received a number of calls about problems logging into iSIS.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Firewall maintenance July 23, 9 PM - Midnight

This maintenance has been completed. 
 
History:

Recently, vulnerabilities in the Cisco ASA products were disclosed, and Cisco has released an update to mitigate the issues.  Tonight, beginning at 9 PM, we will be upgrading software on several sets of ASAs.  Most of what we are upgrading run in HA pairs, so disruptions will be minimal in most cases 10-15 seconds), as the failover peer will handle traffic while the other unit is being upgraded.  The list of firewalls that need to be upgraded are:

Border
VPN
PCI
Olathe
Police
BRI
Athletics
KDA

Some of the ASAs listed will be upgraded earlier or at specific times during the maintenance window to minimize business impact.

UCL/Infocommons Server Restart

The server has been rebooted and the issue is resolved. 

History:

Tuesday, July 22 2014, 3:13 p.m.
We are currently experiencing issues with the file server for the UCL/Infocommons Provisioning Server. We plan to reboot all servers beginning at 3:15pm to resolve the issue. During this time all users using a UCL or Infocommons computer will see their sessions hang up and be unrecoverable. We expect service to be restored around 3:30pm.

Computer Lab Maintenance

This maintenance is complete.

History:
Friday, July 18th at 11:36 a.m.

Nick Brown (tech classrooms) requested this to be posted to the ITS Status Page
Beginning at 6:30am Monday, July 21 the provisioning servers for the University Computing Labs will be upgraded to the latest version of the software. Maintenance is expected to take approximately one hour and no outages are expected. Users may notice a brief pause in their session as connections fail over between servers.

Platinum Drive Unavailable

 This issue has been resolved.

History:
Thursday, July 17 2014, 7:49 p.m.
The Platinum drive is currently unavailable. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

VDI Computing Labs

The issue has been resolved. 

History:
Thursday, July 17 2014, 11:18 a.m.

The virtual computer labs in the Student Union are currently unavailable. IT staff are working to resolve the issue.

Platinum Drive Unavailable

This issue has been resolved.

History:
Tuesday, July 15 2014, 6:34 p.m.
The Platinum drive is currently unavailable. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Seaton Hall Network Outages

This maintenance is complete.

History:

Monday, July 7th at 10:32 a.m.
Seaton Hall will be experiencing network outages starting at 6:00 a.m. on Thursday, July 10th due to maintenance. The maintenance should be done by business hours but users may experience small network outages throughout the day.

Network maintenance: Rathbone, Feilder & Durland

 This maintenance is complete.

History:
Thursday, July 3rd 2014 at 2:26 p.m.
ITS staff will perform network maintenance Monday, July 7 from noon-1pm in Rathbone, Feidler and Durland Halls.  This maintenance will effect network connectivity.

Network maintenance

This maintenance has been completed.
History:
7/03/2014 9:00pm

Tonight, July 3 beginning at 9:00 PM, we will be making IPSec configuration changes to the border and VPN firewalls.  No service disruption is anticipated with this maintenance.  Maintenance should be complete by 9:30 PM.

Building Outage - Willard Hall - Wednesday 7/2/14 from 7:15 a.m. - 7:45 a.m.

This maintenance is complete

History:

Network and Telecommunication Services will be performing maintenance in Willard Hall on Wednesday morning between 7:15 - 7:45. The computing lab in Willard Hall will be down during this time. We apologize for any inconvenience.

Internet Slowness Across Campus

There have been several reports of slow internet from users across campus today. The Network team is working to resolve the issue.

University Operator Phones Down

This issue has been resolved.

History:

Thursday, June 26th, 2014 at 8:40 a.m.
The University Operator's phone lines are down. Telecom has been alerted and is working to resolve the issue.

Office 365 email issues

The issue has been resolved and service levels are returning to normal.

History:
Tuesday, June 24 2014, 2:45 p.m. Current Status: Microsoft engineers have made several configuration changes in an effort to remediate this issue. Next steps and potential avenues for mitigating end-user impact are being explored at this time. Customer Impact: Affected customers may be unable to send and receive messages being sent through Exchange Online Protection. This will affect inbound messages from external senders as well as sending to external recipients. Additionally, customers running in a hybrid scenario with on-premise mailboxes and those in the Office 365 cloud may see mail delays.

Procera firmware and signature update

This maintenance has been completed.
History:
6/17/2014 10:07 am
Tonight, beginning at 9PM, we will be performing a firmware and signature update on the Procera packet filter in order address some issues with the statistics modules.  The update will require that the device be rebooted and Internet connectivity will be interrupted for a period of about 1 minute while it’s coming back online.  If you have any questions or concerns, or notice any problems with Internet connectivity after the update, please send email to security@ksu.edu.

Intermittent Network Outages in Hale Library

Beginning June 9 and continuing for approximately 2 weeks, patrons should expect intermittent network outages on the first and second floors of Hale Library as network connections are being upgraded. These outages are expected to last less than a minute, however they could cause computers to hang and unsaved data to be lost. Patrons are encouraged to save data to a USB flash drive regularly.

Service-Now Maintenance

This maintenance has been completed.

History:

Thursday, June 11 2014, 2:06 p.m.

Service-Now upgrade Wednesday, June 11 starting at 9pm.  No downtime is expected.

IT Help Desk Unable to Receive Phone Calls

This issue has been resolved. The IT Help Desk is now able to receive calls.

History:
Friday, May 30 2014, 12:06 p.m.
The IT Help Desk is unable to receive phone calls at this time. Telecom is looking into the issue. ITS apologizes for any inconvenience.

Network Maintenance - Upgrade to Data Center routers and firewalls

 The maintenance has been completed.

History:
May 27, 6:40 p.m.
Network and Telecommunication Services and IT Security will be performing maintenance on Wednesday, May 28th from 9pm - midnight on the data center 6509 routers and firewalls. This maintenance is to complete the upgrade of the data center software, that was started over Spring Break. Service disruptions to the data center resources are anticipated at various points in the upgrade, while the devices fail over to the standby units and are rebooted to the new code. If you have any questions, please let us know at network@ksu.edu.

Network Maintenance - Hale Border router and Hale Border Firewall

The maintenance has been completed

History:

Network and Telecommunication Services will be performing maintenance in the Hale core room Wednesday, May 28th from 6pm - 9 pm.  The Hale border router and Hale border firewall will be powered down and moved to an adjacent rack in the frame room, and then powered back on.  These devices are the standby units for our KanRen peering to the internet.  Power Plant is our active peering point.  So no network service disruption is anticipated during this maintenance.  If you have any questions, please let us know at network@ksu.edu

CMS Upgrade

The CMS migration has been completed.

History:
Tuesday, May 27 2014, 1:29 p.m.
The Content Management System (CMS) is being updated to a new version and is unavailable. The migration is expected to be completed Wednesday, May 28th, in the afternoon.

Network Maintenance - University computer labs outage

 This maintenance has been completed.

History:
Due to network maintenance, the university computer labs will be unavailable from 9pm Wednesday, May 28th until 8:30am Thursday, May 29th.

Pharos Maintenance

This maintenance has been completed.

History:

5/25/2014 10:19 a.m.

The Pharos print services will be unavailable Sunday May 25th from 9-11pm to roll over free printing for the summer semester and apply windows updates.

Hale Library Closed 6pm on May 30th to 8am on June 2nd

 This work has been completed and Hale Library is open.

History:
 Thursday, May 22 2014 8:39p.m.
Hale Library will be closed due to work associated with foundation construction beginning at 6pm on Friday, May 30th. The building will re-open at 8am Monday, June 2.  During this time, staff also will be unable to enter Hale Library.  The Data Center will be running on generator power and we anticipate no downtime. 

NOTE: There will be an increase in noise level from the generator, outside of Hale during this time. The IT Help Desk will be available from a remote site, please call 785-532-7722.  For the Operations Center, please call 785-532-0002.

Trend Micro maintenance begins Monday, May 19th

This maintenance has been completed. 


History:
The central Trend Micro servers will be upgraded to 10.6 SP3 and Patch 1.1 throughout this week following the schedule below:

KSU-OS02 - Monday
KSU-OS03 - Tuesday
KSU-OS01 - Wednesday (morning)
KSU-OS04 - Thursday

Clients attached to each server will update as they connect to the server. This may require a reboot. 

Network Maintenance - Thursday, May 22nd

This maintenance has been completed. 


History:
The Network Team will be performing maintenance on the core and West Hall routers on Thursday, May 22nd, from 9:00pm to midnight. All network connectivity on the main campus, Residence Halls, Jardine, Salina, and Olathe will be affected for periods of up to 30 minutes during the maintenance window. If you have any questions or concerns regarding the schedule, please let us know via email to  network@ksu.edu<mailto:network@ksu.edu>