HRIS Server - July 25, 6:30pm-7:30pm

The maintenance has been completed.

History:
Planned: HRIS Server - July 25, 6:30pm-7:30pm

In support of the consolidated infrastructure, the HRIS database server needs to be moved.  This is scheduled to happen between 6:30-7:30pm on Friday, July 25.  The HR system will be unavailable during this outage.

iSIS

All iSIS self-service functions are available.  See the iSIS Outage and Recovery page for more information.

Students, faculty and staff are encouraged to verify their information in iSIS, especially if you made a change in the system between Thursday, July 10, and Tuesday, July 15. These Web pages offer suggestions on what to do:

  *   for students and parents
  *   for faculty and staff


History:
Wednesday, July 30th, 2014
3:36 Dr. Gould dropped by  and asked Kat (NOC) to call Diana B. (ISO) to ask if she would like the status page posting to be updated or resolved.
3:39 Kat (NOC) called Diana B. (ISO) and Diana said that they have been directing people with questions to their articles and resources that they have created and not to the ITS Status Page so we can go ahead and resolve it.

Wednesday, July 23 2014, 4:23 p.m.
All faculty, staff and student self-service functions are accessible in iSIS.
Around 5 p.m. Tuesday, July 22, the Office of Student Financial Assistance finished recreating the remaining financial aid transactions and opened financial aid self-service for student access. Student bills for the month of July were accessible in iSIS Wednesday, July 23, and reflect the most current financial aid awards.

Students, faculty and staff are encouraged to verify their information in iSIS, especially if you made a change in the system between Thursday, July 10, and Tuesday, July 15. These Web pages offer suggestions on what to do:

  *   for students and parents
  *   for faculty and staff

History:
Monday, July 21 2014 01:13 p.m.
iSIS services were restored at 12:40 p.m. Monday, July 21 for universitywide access. All self-service functions are available, with the exception of financial aid, which will be available as soon as all transactions have been recreated.

All iSIS users should review the following webpages and take appropriate action:

    iSIS Outage and Recovery
    iSIS Recovery: Students and Parents
    iSIS Recovery: Faculty and Staff

Updates will be posted to the IT Status page and in K-State Today.

Contact the IT Help Desk for further information at 785-532-7722, 800-865-6143 or helpdesk@ksu.edu.

Information Technology Services apologizes for the outage and appreciates the patience and support of the campus community as we worked to restore iSIS to the fullest extent possible.


History:
Monday, July 21 2014 06:10 a.m.
iSIS will be available to campus-wide users starting 1:00 p.m. Monday, July 21st.

For more information, see:
iSIS Outage and Recovery
iSIS Recovery: Students and Parents
iSIS Recovery: Faculty and Staff

Updates will be posted to the IT Status page and in K-State Today.  Contact the IT Help Desk for further information at 785-532-7722, 800-865-6143 or helpdesk@ksu.edu.

Thank you to the campus community for your patience as we work to restore iSIS to the fullest extent possible and to all of our campus partners who have assisted in the data recovery efforts.

History:
Monday, July 21st, 2014 at 6:02 a.m.

History:
Friday, July 18 2014, 3:36 p.m.
No new updates at this time.

Friday, July 18 2014, 12:44 a.m.

iSIS access has been temporarily suspended for the majority of users until Information Technology Services can recover data from a recent disk failure.



iSIS is expected to be available to campus-wide users on Monday morning, July 21.

For details, see the iSIS Recovery Page.

Updates will be posted to the IT Status page and in K-State Today.  Contact the IT Help Desk for further information at 785-532-7722, 800-865-6143 or helpdesk@ksu.edu.

Thank you to the campus community for your patience as we work to restore iSIS to the fullest extent possible and to all of our campus partners who have assisted in the data recovery efforts.

Thursday, July 17 2014, 9:41 p.m.
We have not received any additional updates at this time.  No changes were made to the current posting.

Thursday, July 17, 2014, 9:00 pm.
We have not received any additional updates at this time.  No changes were made to the current posting.

Thursday, July 17, 2014, 7:00 p.m.
No additional updates at this time.  No changes were made to the current posting.

Thursday, July 17, 2014, 5:00 p.m.
17:00 Diana B (ISO) asked the above message be posted.  She said that there would probably not be any additional updates until tomorrow morning (Friday, July 18th)

Thursday, July 17 2014, 11:12 a.m.

iSIS access has been temporarily suspended for the majority of users until Information Technology Services can recover data from a recent disk failure.​

We anticipate iSIS will be available on Monday, July 21, after as many transactions as possible have been restored.

For details, see the iSIS Recovery Page.

Again, Information Technology Services appreciates the patience of the campus community as we continue to restore iSIS to the fullest extent possible.

Thursday, July 17 2014, 8:46 a.m.
iSIS access has been temporarily suspended for the majority of users until Information Technology Services can recover data from a recent disk failure.​

Information Technology Services is working with key stakeholders to develop a plan to restore iSIS transactions from July 10-15.

iSIS will be opened for campuswide use after as many transactions as possible have been restored. Again, Information Technology Services appreciates the patience of the campus community as we continue to restore iSIS to the fullest extent possible.

Wednesday, July 16 2014, 7:42 p.m. iSIS has been successfully restored from a backup taken the evening of July 10th.  A plan is being developed with assistance from key stakeholders to recreate as many transactions as possible since July 10th to minimize the negative impact on students, faculty, and staff.  The system will be brought up after as many transactions as possible can be re-created.


Wednesday, July 16 2014, 12:08 p.m.
iSIS has been successfully restored from a backup taken the evening of July 10th.  A plan is being developed with assistance from key stakeholders to recreate as many transactions as possible since July 10th to minimize the negative impact on students, faculty, and staff.  The system will be brought up as soon as the plan is in place later today or early tomorrow.


Wednesday, July 16th at 9:32 a.m. 
iSIS restore process continuing. iSIS is expected to be available by noon today.

Wednesday July 16th at 7:36 a.m. 
iSIS recovery efforts are progressing.  The system is being restored from a backup taken Monday night, July 14th.
 

Tuesday, July 15 2014, 6:42 p.m. iSIS is currently unavailable.  ITS is aware of the problem and working to restore service as soon as possible.  We apologize for the inconvenience.


Tuesday, July 15 2014, 12:17 p.m. The IT Help Desk has received a number of calls about problems logging into iSIS.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Firewall maintenance July 23, 9 PM - Midnight

This maintenance has been completed. 
 
History:

Recently, vulnerabilities in the Cisco ASA products were disclosed, and Cisco has released an update to mitigate the issues.  Tonight, beginning at 9 PM, we will be upgrading software on several sets of ASAs.  Most of what we are upgrading run in HA pairs, so disruptions will be minimal in most cases 10-15 seconds), as the failover peer will handle traffic while the other unit is being upgraded.  The list of firewalls that need to be upgraded are:

Border
VPN
PCI
Olathe
Police
BRI
Athletics
KDA

Some of the ASAs listed will be upgraded earlier or at specific times during the maintenance window to minimize business impact.

UCL/Infocommons Server Restart

The server has been rebooted and the issue is resolved. 

History:

Tuesday, July 22 2014, 3:13 p.m.
We are currently experiencing issues with the file server for the UCL/Infocommons Provisioning Server. We plan to reboot all servers beginning at 3:15pm to resolve the issue. During this time all users using a UCL or Infocommons computer will see their sessions hang up and be unrecoverable. We expect service to be restored around 3:30pm.

Computer Lab Maintenance

This maintenance is complete.

History:
Friday, July 18th at 11:36 a.m.

Nick Brown (tech classrooms) requested this to be posted to the ITS Status Page
Beginning at 6:30am Monday, July 21 the provisioning servers for the University Computing Labs will be upgraded to the latest version of the software. Maintenance is expected to take approximately one hour and no outages are expected. Users may notice a brief pause in their session as connections fail over between servers.

Platinum Drive Unavailable

 This issue has been resolved.

History:
Thursday, July 17 2014, 7:49 p.m.
The Platinum drive is currently unavailable. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

VDI Computing Labs

The issue has been resolved. 

History:
Thursday, July 17 2014, 11:18 a.m.

The virtual computer labs in the Student Union are currently unavailable. IT staff are working to resolve the issue.

Platinum Drive Unavailable

This issue has been resolved.

History:
Tuesday, July 15 2014, 6:34 p.m.
The Platinum drive is currently unavailable. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Seaton Hall Network Outages

This maintenance is complete.

History:

Monday, July 7th at 10:32 a.m.
Seaton Hall will be experiencing network outages starting at 6:00 a.m. on Thursday, July 10th due to maintenance. The maintenance should be done by business hours but users may experience small network outages throughout the day.

Network maintenance: Rathbone, Feilder & Durland

 This maintenance is complete.

History:
Thursday, July 3rd 2014 at 2:26 p.m.
ITS staff will perform network maintenance Monday, July 7 from noon-1pm in Rathbone, Feidler and Durland Halls.  This maintenance will effect network connectivity.

Network maintenance

This maintenance has been completed.
History:
7/03/2014 9:00pm

Tonight, July 3 beginning at 9:00 PM, we will be making IPSec configuration changes to the border and VPN firewalls.  No service disruption is anticipated with this maintenance.  Maintenance should be complete by 9:30 PM.

Building Outage - Willard Hall - Wednesday 7/2/14 from 7:15 a.m. - 7:45 a.m.

This maintenance is complete

History:

Network and Telecommunication Services will be performing maintenance in Willard Hall on Wednesday morning between 7:15 - 7:45. The computing lab in Willard Hall will be down during this time. We apologize for any inconvenience.