Friday, October 31, 2014
Network Maintenance
NTS will be performing
maintenance on the UPS in the entry point closet of Eisenhower Hall, on
Thursday October 30th at 7:30am. A brief outage, less than 10 minutes,
will occur as the switches are moved to the new UPS. If you have any
questions or concerns regarding this maintenance, please contact the
group at network@ksu.edu.
Monday, October 27, 2014
Web Forms Down
This issue has been resolved.
History: Monday, 10/27/14 at 9:14a.m.
Users are currently unable to access web forms on the ksu.edu domain. They are given a "redirect loop" error. ITS Staff have been notified and are working to resolve the issue.
History: Monday, 10/27/14 at 9:14a.m.
Users are currently unable to access web forms on the ksu.edu domain. They are given a "redirect loop" error. ITS Staff have been notified and are working to resolve the issue.
Friday, October 24, 2014
University Computing Labs and Hale Library InfoCommons Maintenance
The University Computing labs and Hale Library InfoCommons servers will be restarted at 7am on Friday October 24. The process is expected to take about 15 minutes. No outages are expected during this time, but users at the computers may notice a brief pause in their session as the servers fail over.
Trend Micro Security Maintenance
The maintenance has been completed.
History:
ITS will be updating Trend Micro Security for Mac starting on Wednesday October 29, 2014 at 5pm. This update will allow compatibility for OS X Yosemite 10.10. We do not anticipate any client impact, but clients may see their Trend Micro Security for Mac update and need to be restarted.
History:
ITS will be updating Trend Micro Security for Mac starting on Wednesday October 29, 2014 at 5pm. This update will allow compatibility for OS X Yosemite 10.10. We do not anticipate any client impact, but clients may see their Trend Micro Security for Mac update and need to be restarted.
Tuesday, October 21, 2014
Wireless Connectivity Issues
This issue has been resolved.
History:
Information Technologies Services (ITS) has been getting reports of wireless connectivity issues in various locations on campus, mainly in the resident halls. ITS is working to resolve the issue and apologizes for the inconvenience.
History:
Information Technologies Services (ITS) has been getting reports of wireless connectivity issues in various locations on campus, mainly in the resident halls. ITS is working to resolve the issue and apologizes for the inconvenience.
Citrix Provisioning Services Maintenance
The maintenance has been completed.
History:
Monday, October 20 2014 10:30AM
Tomorrow morning (October 21) at 7:00AM we will be performing maintenance on the Citrix Provisioning Services File Server in order to increase the amount of RAM. The server is expected to be offline for less than 5 minutes, however this will break any existing Citrix connection that users have in the Hale InfoCommons, University Computing Labs, and Studio Classrooms. Users will likely lose any unsaved data at this time and connections will not be restored until their PC has been rebooted. iTAC staff will be moving through all of these environments immediately after the server is back up to make sure that all machines come back online quickly and are functioning normally.
History:
Monday, October 20 2014 10:30AM
Tomorrow morning (October 21) at 7:00AM we will be performing maintenance on the Citrix Provisioning Services File Server in order to increase the amount of RAM. The server is expected to be offline for less than 5 minutes, however this will break any existing Citrix connection that users have in the Hale InfoCommons, University Computing Labs, and Studio Classrooms. Users will likely lose any unsaved data at this time and connections will not be restored until their PC has been rebooted. iTAC staff will be moving through all of these environments immediately after the server is back up to make sure that all machines come back online quickly and are functioning normally.
Friday, October 17, 2014
iSIS Access Issues
The access issues have been resolved.
History:
Tuesday, October 14 2014 8:50 AM
The IT Help Desk has received a number of calls concerning users not being able to access iSIS. Users are receiving the error "You have been signed out of iSIS. Reasons may include... ". Users experiencing this problem can fix this issue by clearing the cache in their browser.
History:
Tuesday, October 14 2014 8:50 AM
The IT Help Desk has received a number of calls concerning users not being able to access iSIS. Users are receiving the error "You have been signed out of iSIS. Reasons may include... ". Users experiencing this problem can fix this issue by clearing the cache in their browser.
Wednesday, October 15, 2014
Search issue with Office365
The inbox search function issue has been resolved.
History:
Monday, October 12 2014, at 8:51 AM
It has been reported that users may experience issues with email when trying to perform the search function in the inbox. Microsoft is working on a fix for the issue.
Current Status: Engineers are continuing to deploy the fix across the affected environment to remediate end-user impact. The deployment of the fix is approximately 93% complete.
Customer Impact: Affected customers are unable to search their Inbox folders within Outlook Web App (OWA) when the Inbox is not set to conversation view.
Workaround: As a workaround, customers may be able to set the Inbox to conversation view before initiating a search.
Incident Start Time: Monday, October 6, 2014, at 1:07 AM UTC
Estimated Time to Resolution: The patch is expected to complete by Monday, October 13, 2014, at 6:00 PM UTC.
Preliminary Root Cause: A limited portion of capacity that facilitates the Outlook Web App (OWA) search feature is in a degraded state.
Next Update: Monday, October 13, 2014, at 6:00 PM UTC
History:
Current Status: Through monitoring the service, engineers have identified that a specific software version has rejected the deployment. Engineers are developing and deploying a fix to target the affected version. The deployment is projected to complete by Saturday, October 11, 2014, at 7:00 AM UTC.
Customer Impact: Affected customers are unable to search their Inbox folders within Outlook Web App (OWA) when the Inbox is not set to conversation view.
Workaround: As a workaround, customers may be able to set the Inbox to conversation view before initiating a search.
Incident Start Time: Monday, October 6, 2014, at 1:07 AM UTC
Preliminary Root Cause: A limited portion of capacity that facilitates the Outlook Web App (OWA) search feature is in a degraded state.
Next Update: Saturday, October 11, 2014, at 7:00 AM UTC
History:
Monday, October 12 2014, at 8:51 AM
It has been reported that users may experience issues with email when trying to perform the search function in the inbox. Microsoft is working on a fix for the issue.
Current Status: Engineers are continuing to deploy the fix across the affected environment to remediate end-user impact. The deployment of the fix is approximately 93% complete.
Customer Impact: Affected customers are unable to search their Inbox folders within Outlook Web App (OWA) when the Inbox is not set to conversation view.
Workaround: As a workaround, customers may be able to set the Inbox to conversation view before initiating a search.
Incident Start Time: Monday, October 6, 2014, at 1:07 AM UTC
Estimated Time to Resolution: The patch is expected to complete by Monday, October 13, 2014, at 6:00 PM UTC.
Preliminary Root Cause: A limited portion of capacity that facilitates the Outlook Web App (OWA) search feature is in a degraded state.
Next Update: Monday, October 13, 2014, at 6:00 PM UTC
History:
Current Status: Through monitoring the service, engineers have identified that a specific software version has rejected the deployment. Engineers are developing and deploying a fix to target the affected version. The deployment is projected to complete by Saturday, October 11, 2014, at 7:00 AM UTC.
Customer Impact: Affected customers are unable to search their Inbox folders within Outlook Web App (OWA) when the Inbox is not set to conversation view.
Workaround: As a workaround, customers may be able to set the Inbox to conversation view before initiating a search.
Incident Start Time: Monday, October 6, 2014, at 1:07 AM UTC
Preliminary Root Cause: A limited portion of capacity that facilitates the Outlook Web App (OWA) search feature is in a degraded state.
Next Update: Saturday, October 11, 2014, at 7:00 AM UTC
Friday, October 10, 2014
Firewall Maintenance 10/10/14
This maintenance has been completed.
History:
The security team will be upgrading several firewalls across campus Friday October 10, 2014 between 9 PM and 10:30 PM, to address several vulnerabilities recently disclosed. Those firewalls which will be upgraded are: KDA, VPN, PCI, Olathe, Athletics, Police
The KDA, VPN, PCI, and Olathe installations currently have HA pairs, so no disruption of service is anticipated with those upgrades. Athletics and Police are not currently in HA pairs, so will notice approximately a 5 minute service disruption as the firewall is rebooted to load the new software.
In addition, several of these firewalls offer VPN services, and the AnyConnect client on them will also be updated. As a result, clients using VPN services from one of these firewalls will notice their AnyConnect client being upgraded the next time they start a session. Firewalls affected by this portion of the maintenance are: VPN, Olathe, Police
History:
The security team will be upgrading several firewalls across campus Friday October 10, 2014 between 9 PM and 10:30 PM, to address several vulnerabilities recently disclosed. Those firewalls which will be upgraded are: KDA, VPN, PCI, Olathe, Athletics, Police
The KDA, VPN, PCI, and Olathe installations currently have HA pairs, so no disruption of service is anticipated with those upgrades. Athletics and Police are not currently in HA pairs, so will notice approximately a 5 minute service disruption as the firewall is rebooted to load the new software.
In addition, several of these firewalls offer VPN services, and the AnyConnect client on them will also be updated. As a result, clients using VPN services from one of these firewalls will notice their AnyConnect client being upgraded the next time they start a session. Firewalls affected by this portion of the maintenance are: VPN, Olathe, Police
Thursday, October 2, 2014
Wireless Connectivity Issues
The wireless connectivity issues have been resolved.
History:
Wednesday, September 24 2014, 2:43 p.m. We have been getting reports of wireless connectivity issues in various locations on campus. Two fairly large installations were moved to the Aruba platform this week (the Career Fair at Bramlage, and the Student Union upgrade) which have caused a deficit in the number of available dhcp leases in both KSU Guest and KSU Wireless. NTS is currently working to address this issue.
History:
Wednesday, September 24 2014, 2:43 p.m. We have been getting reports of wireless connectivity issues in various locations on campus. Two fairly large installations were moved to the Aruba platform this week (the Career Fair at Bramlage, and the Student Union upgrade) which have caused a deficit in the number of available dhcp leases in both KSU Guest and KSU Wireless. NTS is currently working to address this issue.
Firewall Maintenance
This maintenance has been completed.
History:
The Security team will be performing software upgrade on the border firewalls tonight between 10 PM and 10:30 PM. It should be completed with no service disruptions.
History:
The Security team will be performing software upgrade on the border firewalls tonight between 10 PM and 10:30 PM. It should be completed with no service disruptions.
Subscribe to:
Posts (Atom)