MediaSite Maintenance - Sat 1/9

This maintenance has been completed.

History:

Wednesday, December 30, 2015 9:39 AM
Planned server upgrades are scheduled for MediaSite from 12:01 to 4 am on Saturday, January 9th. Access to MediaSite will be unavailable for brief periods of time during the maintenance window.

KSIS database is down

This issue has been resolved.

History:
The IT Help Desk has received several calls regarding KSIS being down and are currently working to resolve this issue. ITS apologizes for the inconvenience. Please continue to check this page for further updates to the problem.

Network Maintenance - Salina Mon 1/4

This maintenance has been completed.

History:
Maintenance on the Salina firewall is scheduled for Monday, January 4th at 5:00 PM. No disruptions are expected.

Network Maintenance - Housing networks Mon 12/21

This maintenance has been completed.

History:
OISC will be replacing a firewall on Monday, December 21st at 5:30pm. There will be a brief service disruption of all Housing wired and wireless networks during the switch, but it should only last a few seconds.

 If you have any questions regarding this maintenance, please contact security@ksu.edu.

K-State People Directory Issue

This issue has been resolved.

History:
The IT Help Desk has received a number of calls about the K-State People Directory not loading. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Home Page Issue

This issue has been resolved.

History:
The IT Help Desk has received a number of calls about the IT Homepage not loading. The problem includes the K-State people directory. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Network Upgrades - Tues 12/29

 This maintenance has been completed.

History:
Network upgrades will be performed on December 29th from 0:00am - 6:00am. This work could potentially affect internet connectivity to the Manhattan, Salina, and Olathe campuses, and Kansas Department of Agriculture during the maintenance window.

Email Issues

The access issue has been resolved.
 
History:
The IT Help Desk has received a number of calls about not being able to access email. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Network Maintenance - 12/11/15 10:00pm - 11:00pm

This maintenance has been completed.

History:
Network and Telecommunications Services will be performing network maintenance in the Power Plant on Friday December 11th from 10:00pm to 11:00pm. Hosts could potentially experience short disruptions in connecting to internal and external web services during the maintenance period. If necessary additional updates will be posted.

Manhattan Campus Partial Electric Outage

The power in Leasure Hall and Burt Hall has been restored using fully operational generator power. The Division of Facilities is working to permanently repair a break in the power lines to those buildings. Classes and work in those buildings have returned to a normal schedule.

History:

12/2/15 Leasure and Burt Halls are currently without power. If you have questions regarding classes, please contact your professor or instructor. The remainder of campus is open and all other classes will be in session unless notified by the instructor.

Canvas slowness issues Monday 11/30/15

This issue has been resolved.

History:
Monday, November 30 2015, 12:29 p.m.
Canvas is currently experiencing slowness issues. ITS staff are working with Instructure to resolve the issue. For more information see http://status.instructure.com/.

Umberger & Call Hall Closed 11/30/15

Power has been restored to Call, Umberger, and Dykstra Halls. Classes and operations have returned to normal.

History:
Due to a power outage, Umberger Hall and Call Hall are officially closed for the day. Facilities has determined that there is an underground electrical break affecting the power outage for Umberger Hall, Call Hall and Dystra Hall. Facilities will be working as long as necessary to locate/repair the break. Updates will be posted here as soon as they are available.

History:
Due to a power outage, Umberger Hall and Call Hall are officially closed for the day.

KSU Salina Network Outage

This issue has been resolved.

History:
Sunday, November 29 2015, 7:07 p.m.
The IT Help Desk has been receiving calls about KSU Salina experiencing a network outage.  IT Staff is working to resolve the matter and apologizes for any inconvenience.

Network Maintenance - Wireless for Main Campus - Friday 11/27

The maintenance has been completed.

History:
NTS will be performing wireless maintenance on Friday November 27, 2015 from 9:00 p.m. till 10:00 p.m. We will be doing a firmware upgrade to the Campus Aruba controllers for feature enhancements. This process will cause periodic disruptions to service through the maintenance period as access points roll from controller to controller. All wireless service by Aruba products will be affected by this maintenance.

If you have any questions regarding this maintenance, please contact network@ksu.edu

Canvas maintenance - Tuesday 12/1

This maintenance has been completed.

History:
A planned two-hour maintenance window is scheduled for Canvas from 1:00 a.m. to 3:00 a.m. Tuesday, December 1. During the maintenance, there will be 15 minutes or less of downtime where Canvas will be unavailable.

PaperCut Upgrade - Monday 8 a.m.

This maintenace has been completed, PaperCut is working with Cat Cash.

History:
Monday, November 23 2015, 11:15 a.m.
The PaperCut server upgrade worked as expected and has been completed. The Union currently has CBord offline for an upgrade this morning. CBord is expected to be back online by noon.

Monday, November 23 2015, 10:38 a.m.
During the PaperCut server upgrade, the connection to Cbord was broken. IT staff are working with vendor support staff to resolve the issue.

Friday 11/20/15 2:30 p.m.
We will be performing a PaperCut upgrade on Monday, November 23rd, beginning at 8am. During this time PaperCut will be unavailable for printing. The upgrade will take about an hour.

Water Plant upgrade - Nov. 21 thru Nov. 29

The Data Center cooling will be provided by the backup water chillers Nov. 21 through Nov. 29. This is due to the 30" automatic valve installation, part of an ongoing upgrade to the chilled water plant.

Facilities will be turning on the backup system this evening so the NOC may notice some temperature changes tonight and Saturday.

Canvas maintenance - Friday 11/20/15

The maintenance has been completed.

History:
A planned two-hour maintenance window is scheduled for Canvas from 1:15 a.m. to 3:15 a.m. Friday, November 20. During the maintenance, there will be 15 minutes or less of downtime where Canvas will be unavailable.

Papercut Maintenance - 11/19/15

The maintenance has been completed.

History:
PaperCut will be offline for maintenance from 7am to 7:30 am tomorrow morning.

Mediasite Maintenance - Saturday 12:01 a.m.

The maintenance was completed.

History:
Planned infrastructure maintenance is scheduled for Mediasite from 12:01 a.m. to 4 a.m. Saturday, November 14. Access to Mediasite will be unavailable for brief periods of time during the maintenance window.

Network Maintenance - Saturday 6:30 a.m.

This maintenance has been completed.

History:
Network and Telecommunication Services (NTS) will be performing network maintenance on Saturday, November 14th, from 6:30am - 8:30am in the Ackert/Chalmers complex and Anderson Hall. Users may experience loss of network connectivity for short periods of time (up to 5 minutes) during the maintenance window.

Network Maintenance - Salina - Friday 5:30 p.m.

This maintenance has been completed.

History:
ITS will be upgrading the Salina campus network infrastructure Friday, November 13, from 5:30pm to 7:30pm. A network outage during the maintenance window is expected.

Central DNS issues

This issue has been resolved.

History:
Friday 11/6/15

Some configuration changes made yesterday are affecting some internal DNS forwarding. ITS Staff are working to resolve the issue. Off campus users do not appear to be affected at this time.

VPN Firewall Upgrade - Thursday, 11/5

This maintenance has been completed.

History:

Monday November 3, 2015, 3:53p.m.

ITS will be doing a minor upgrade on the VPN firewall at 2pm on Thursday, November 5th.. This should be a non-disruptive changeover, including active VPN connections.

AutoDesk License Server Updates - Wednesday, 11/4/15

The maintenance has been completed.

History:

On Wednesday Nov. 4th beginning at 7am we will be updating the AutoDesk licensing server to support administrative departments on campus. During this time access to AutoDesk products will be unavailable in the K-State Computing Labs. We expect to have service restored no later than 8am.

Computing Lab maintenance - 11/03/15

On Tuesday Nov. 3 beginning at 7am we will be updating the AutoDesk licensing server to support administrative departments on campus. During this time access to AutoDesk products will be unavailable in the K-State Computing Labs. We expect to have service restored no later than 8am.

Undergraduate Admissions Issue

The Admissions issue has been resolved.

History:
The IDM team had an issue with one of the searching algorithms that is part of the eID creation process. They currently have a workaround in place so users can continue to register for eIDs.


The IT Help Desk has received a number of calls about users receiving an error message when applying as undergraduates. The error is "This eProfile has encountered a system error. Please sign out and try again." ITS staff are aware of the issue and are working to resolve it.

KSIS Issue

Service has been restored and KSIS is available.

History:
Thursday, October 29 2015 at 2:05 p.m.
KSIS is currently unavailable.  Students will be able to enroll once the system is available.  ITS staff continues to work with the vendor to restore service. 


Thursday, October 29 2015 at 12:05 p.m.
KSIS is currently unavailable.  ITS is working with the vendor to restore service. We appreciate your patience and apologize for the inconvenience.


Thursday, October 29 2015 at 9:49 a.m.
We continue to experience difficulties logging into KSIS.  ITS staff are in the process of restoring services.  We do not have an estimated time as to when the service will be available.   Your patience is greatly appreciated.

Thursday, October 29 2015 at 8:05 a.m.
The IT Help Desk has received a number of calls from users having difficulty signing into KSIS.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Network Maintenance - Ackert/Chalmers complex -10/29/15

This maintenance has been completed.

History:
NTS will be performing network maintenance in the Ackert/Chalmers complex on Thursday, Oct. 29th, from 10:00pm to 11:00pm.  The purpose of the maintenance is to upgrade the connectivity from the building to the core, and to several research labs.  A short building-wide outage will occur during this window, affecting all wired and wireless connectivity to the building.

KSIS Login Issue

The IT Help Desk has received a number of calls from users having difficulty signing into KSIS. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Wireless authentication certificate

iOS devices are requiring the user to explicitly select KSU Wireless or KSU Housing before launching into the connection process. The user will be notified that the certificate is not trusted. In order to continue the process, the user must select the Trust button.

It is not best practice to accept what appears to be an untrusted certificate. However, that is the only workaround at this time. This is a known issue with iOS.

Network Outage - Union

Service has been restored and the network is available.

History:
The IT Help Desk has received notification of a Network Outage at the Union.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Trend Micro Updates

The upgrade has been completed.

History:
The Trend Micro OfficeScan client servers will be upgrade starting Thursday Oct. 15th - Saturday Oct. 17th. End users should not see an impact, but you may see your OfficeScan client update.

Canvas Error

This issue has been resolved.

History:
Tuesday, October 20 2015, 8:07 p.m.
IT Help Desk has received multiple calls about Canvas, which is giving users error 500. ITS Staff are working to resolve the issue.

Paper Cut Access

The issue has been resolved and printing is back to normal.

History:
Monday, October 19 2015 at 10:30 a.m.
Paper Cut login is not working at this time.  The system can be entered using the card swipe.  IT staff is working to resolve the matter and apologizes for the inconvenience.

Mediasite in K-State Online Issues

This issue has been resolved.

History:
Wednesday, 10/7/15 at 1:48pm
Our video content provider, Mediasite, is experiencing an issue that is causing the K-State Online Canvas to Mediasite integration to produce “500 - Internal server error” messages. Mediasite is aware of this issue and is working to resolve it.

Instead, access Mediasite via https://kansasstate.mediasite.com/mediasite/mymediasite. This avoids the current issue. Instructors can upload and manage video content via this URL. Student playback of embedded videos in K-State Online is not effected by this issue.

K-State ITS personnel are working with Mediasite to resolve this issue as quickly as possible.

Mediasite Maintenance - Saturday 10/3

The maintenance has been completed.

History:
Planned hardware maintenance is scheduled for Mediasite from 12:01 a.m. to 4 a.m. Saturday, Oct. 3. Access to Mediasite will be unavailable during the maintenance window.

Fortinet Firewall Installation Maintenance - Tues 9/29

This maintenance has been completed.

History:
At 3am Tuesday September 29, Security will be installing a Fortinet Next Generation Firewall in-between West Hall and the Core. This will cause a disruption of service for Residents for brief period as fiber connections are changed around. Security will monitor the environment after the change for any issues. In the event of issues, service will be restored to the original configuration no later than 6am.

Trend Security for Mac Upgrade Maintenance - Mon 9/28

This maintenance has been completed.

History:
Starting at 4:00pm today (Monday, 9/28) ITS will be updating the Trend Security for Macintosh servers to have the new Mac Antivirus Client Agent. Trend has given ITS early access to get the client.

After a manual update on the server is done the new client will be automatically pushed to Macs that have Trend Security for Mac installed. Users will not have to update their software manually.

ITS Staff will upgrade the the Antivirus.ksu.edu website after the servers have received the updated clients. The new version should be on the server September 30th.

Zoom Services Down

This issue has been resolved.

History:
Monday, 9/28/15 at 3:15pm
Users are reporting that they are having issues connecting to Zoom. Zoom services has reported that the Zoom web site is not reachable and are currently investigating the issue.

This will affect joining and starting meetings as well as access to the Zoom web site. Zoom's engineering team is looking in to this issue and will provide updates as they become available.

Updates can be found at www.status.zoom.us . ITS Staff will update this posting as information is received.

Core Infrastructure Maintenance - 09/21/15

This maintenance has been completed.

History:
On Monday, September 21st between 10pm and 11pm, ITS will be performing maintenance on the core infrastructure.  This maintenance will result in a few brief disruptions of internet traffic as services are restarted to apply the new license. 

Data Center Firewall Maintenance - 9/22/15 10-11pm

This maintenance has been completed.

History:
On Tuesday, September 22nd between 10pm - 11pm, ITS will perform configuration changes to the Data Center firewall that are geared toward improving performance. The changes should take approximately 10 minutes. There is no anticipation of a service outage during this maintenance window.

ImageNow Maintenance - 09/21/15

This maintenance has been completed.

History:
ImageNow will be unavailable tonight, September 21st, from 7:00 PM - 8:00 PM for scheduled maintenance.

Office365 new features

The new features have been implemented.

History:
Friday, September 4, 2015 
Office365 webmail users will start to see new features over the next couple of days. Here is a link to some of the changes https://blogs.office.com/2015/08/04/new-features-coming-to-outlook-on-the-web/

Power Plant UPS Maintenance 09/20/2015

 The Power Plant UPS Maintenance has been completed.

History:
NTS will be performing battery maintenance on a core UPS in the Power Plant, on Sunday, September  20th, from 7:00am to 7:30am. No service disruption is anticipated, as the replacement process is hot-swappable.

09/15/15 - Infrastructure Maintenance

Infrastructure maintenance has been completed.

History:
Tonight, between 10 PM and 11 PM, ITS staff will be making some upgrades to core infrastructure, that are geared toward improving performance, that is impacting some of the environments. The changes should take approximately 10 minutes to make, then ITS staff will test results afterward. There is no anticipation of a service outage during this maintenance window.

Mediasite issues

This issue has been resolved.

History:
9/14/15 at 6:25pm
The IT Help Desk has received a number of calls about Mediasite video issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Webmail Issues

Some K-State email accounts were disabled over the weekend due to a syncing error. The accounts that were inadvertently disabled lost access to email preventing some K-Staters from accessing their email accounts via webmail, mobile devices and other email clients. While the accounts were disabled those impacted were not able to receive new email messages. Anyone sending email to a disabled email account would have received a bounce back error message from Microsoft. Any email sent to K-Staters that were impacted by this issue will need to be resent. Information Technology Services expects all accounts to be returned to normal by this evening. We apologize for the error.

History:
K-Stater's are continuing to report email access issues including the "mail is undeliverable" message. ITS staff have identified the email issue and are continuing to work on the resolution. ITS apologizes for the inconvenience and greatly appreciates your patience.

Tuesday, September 8 2015, 9:30 a.m. The IT Help Desk has received a number of calls about users not being able to access webmail and senders receiving messages that “mail is undeliverable”. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Tuesday, September 8 2015, 8:05 a.m. The IT Help Desk has received a number of calls about not being able to access webmail. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Microsoft Office 365 application tiles

The application tile issue in Microsoft Office 365 has been resolved.

History:
Wednesday, September 2 2015, 10:56 a.m.
Microsoft is having issues with their application tiles in Office365. As a result these tiles maybe missing from the portal. You should still be able to access these options directly, they are just not appearing appropriately in the apps tile section.

PaperCut Print Manager Maintenance - 09/01/15

This maintenance has been completed.

History:
Monday, August 31st, 2015 at 2:53pm
ITS will be changing the driver that the Hale Library and University Computing Labs use in order to address some issues with printing PDF and PowerPoint files. This will require a change to both the server and client side which will require all computers to be rebooted. We will be beginning this maintenance at 5:30am tomorrow. During this time printing will be unavailable in Hale Library and the University Computing Labs. Computers will gradually become able to print again once maintenance has been completed and the computer has been rebooted. Printing in HDS and CBA will not be affected. We plan to have the maintenance completed and all computers rebooted by 7:30am.

Procera appliance maintenance - 8/31/15

The maintenance has been completed.

History:
Tonight between 10:00PM and 10:30PM, we will be performing an update on the Procera appliance to the latest firmware version, as well as updating application signatures. This maintenance will result in a few brief disruptions to Internet traffic (15 seconds or so).

Website Maintenance 08/31/15 thru 09/04/15

The website maintenance has been completed

History:
K-State IT will be completing website maintenance throughout the week to migrate to new web servers. Thereshould be no noticeable downtime.

Exchange Server Connection Issues

This issue has been resolved. If you continue to experience connectivity issues please contact the IT Help Desk at 785-532-7722 or helpdesk@ksu.edu

History:
Users may continue to experience intermittent email login issues.  ITS is continuing to work with Microsoft engineers to resolve the issue.  Users can use webmail.ksu.edu to access email.

Users may still be experiencing issues with connecting to the exchange server via email clients. ITS is working with Microsoft engineers to solve the issue. Please use webmail.ksu.edu as an alternative method to accessing email.

Microsoft updated their authentication infrastructure and it is causing intermittent login issues with email clients. Users can use Webmail. ITS staff are working with Microsoft engineers to resolve the issue.

Users have reported intermittent issues being able to login to email clients authenticating to Office365 services. Webmail.ksu.edu appears to still be functional, so if you are having issues connecting via a email client or phone client please use the web to access email.  ITS staff is working with Microsoft engineers to resolve the issue.

Users have reported intermittent issues of being unable to login to the Microsoft exchange server. Problems are occurring across all devices. ITS is aware of the issue and is working to resolve it.

PaperCut Maintenance - Thursday, August 27th, 7 a.m.

The maintenance has been completed and printing is working correctly.

History:
ITS will be performing maintenance for the PaperCut service on Thursday, August 27th at 7 a.m. This maintenance will last approximately five minutes. During the maintenance no new jobs will be accepted and users will not be able to release jobs. Jobs that are in the queue before the maintenance starts will not be lost.

PaperCut Maintenance - Wednesday, August 26th 6am

The maintenance has been completed.

History:
ITS will be performing maintenance on the PaperCut server beginning Wednesday, August 26th at 6am. The maintenance period is expected to last one hour and printing will be unavailable during this time.

Email Connectivity Issues

Email connectivity issues have been resolved. If you have any questions, please contact the IT Help Desk at 785-532-7722 or helpdesk@ksu.edu

History:
monday, 8/24/15, 12:15 PM
Email continues to be an issue and ITS staff are working to resolve the matter.

Monday, August 24 2015, at 9:15 a.m.
Users are experiencing problems logging into K-State web resources. ITS is aware of the issue and are working to resolve the issue. 

Network maintenance - UPS in Hale Library Saturday 8/22

This maintenance has been completed.

History:
NTS will be performing battery maintenance on a UPS in Hale Library, on Saturday, August 22nd, from 6:30am - 7:00am. No service disruption is anticipated, as the replacement process is hot-swapable.

Network in InfoCommons

The InfoCommons maintenance is complete.
History:
Tuesday, August 18, 2015,11:40 a.m.
Beginning at noon today, 08/18/15, ITS staff will be troubleshooting the computers in the InfoCommons. Users should not lose any work during this time but may experience a few disruptions to the network.

Network Maintenance - Guest Wireless for Main Campus - Tues 8/18/2015

This maintenance has been completed.

History:
NTS and the ITSEC groups will be performing wireless maintenance on Tuesday August 18, 2015 from 10:00pm to midnight. We will be making configuration changes that will affect KSU Guest wireless on the Manhattan campus. This process will cause periodic disruptions to the service, throughout the maintenance period. KSU Wireless, KSU Housing, and housing guest wireless services will not be impacted during this maintenance.

If you have any questions regarding this maintenance, please contact network@ksu.edu.

Hale Library telephone intermittent issues 08/10/15

The telephone issue has been resolved.
History:
Monday, August 19 2015, 4:06 p.m.
Phones in Hale Library are having intermittent issues. ITS staff have been notified and are working to resolve the issue.

Firewall Upgrade Wednesday, August 12th, 10 p.m. - 1 a.m.

This maintenance has been completed.

History:
We will be upgrading the software on several of the firewalls on campus Wednesday, August 12th, beginning at 10 p.m. The maintenance window will last until approximately 1 a.m. Thursday morning. Several are in HA pairs so service disruptions should not occur. We've indicated which firewalls are being upgraded below. In addition, we will be updating the AnyConnect VPN client to the latest release during the maintenance window.

Border firewalls
PCI Firewalls
VPN Firewalls
Olathe Firewalls
Salina Firewalls
Police Firewall
BRI Firewalls (Will be scheduled during business day once confirmed)
KDA (Still need to determine acceptable Maintenance window)

K-State Salina webpage

The K-State Salina webpage is available.

History:
Wednesday, August 5 2015, 2:24 p.m.
The IT Help Desk has received a number of calls about not being able to access the Salina K-State webpage.  Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State Webpages unavailable

ITS staff is aware of some K-State webpages not available, we are working on resolving the issue.

HRIS Redirecting

This issue has been resolved. 

History:
Monday, 08/04/2015 at 8:16 AM
The IT Help Desk has received a number of calls about HRIS not allowing them to log in. Instead users are being redirected to the IT Status Page. ITS staff are aware of the issue and are working to resolve it. The issue appears to be intermittent.

Windows 10 and Trend Micro Compatibility Issues

This maintenance has been completed.

There is a chance that if a computer did not receive the first patch before the upgrade to version 11, they will not receive the new version 11 agent for Trend Micro. In this case the old version of Trend Micro will need to be uninstalled from the computer and the new Trend Micro 11 agent will need to be installed.

History:
Starting today ITS will be installing a patch to the current TrendMicro servers. This patch is needed to prepare for the larger upgrade to version 11 which adds support for Windows 10. We will leave TrendMicro at this patch level until Thursday of next week to ensure that it has time to propagate as broadly as possible. Next Thursday we will then upgrade the TrendMicro servers to version 11.

There is a chance that if a computer did not receive the first patch (that we are rolling out starting today) before the upgrade to version 11, they will not receive the new version 11 agent for TrendMicro. In this case the old version of TrendMicro will need to be uninstalled from the computer and the new TrendMicro 11 agent will need to be installed.

K-State's IT Help Desk has been receiving reports of the university's version of Trend Micro not functioning properly with Windows 10. Users who upgrade to Windows 10 will not be able to get the antivirus and therefore cannot connect to KSU Housing. It is advised for those who live on campus to wait until this issue has been resolved to upgrade to Windows 10.

8/12 Maintenance was delayed due to firewall update. Will be finished on Thursday.

Issues with Single Sign On - 7/31/2015

This issue has been resolved. 

History:
Friday, 7/31/2015 at 11:04 AM
The IT Help Desk has received a number of calls about users receiving an internal server error when trying to access certain K-State resources that require authentication. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience

Network Maintenance - 07/29/15

This maintenance has been completed. 

History:
NTS will be performing network maintenance on the Hale 7K, Wednesday July 29th from 12:01am - 3:00am.During this maintenance, users will experience periodic outages in both wired and wireless network services in multiple campus buildings, including the Residence Halls, Jardine Complex, Hale Library, Student Union, and the Olathe campus. While the maintenance will not directly impact the Data Center infrastructure, communications to and from the Data Center will see temporary disruptions as traffic is switched to the available links. If you have any questions regarding this maintenance, please contact network@ksu.edu.

Network Maintenance - Guest Wireless 07/23/15

NTS and the ITSEC groups will be performing wireless maintenance on Thursday July 23, 2015 from 9:00pm to midnight.  We will be making configuration changes that will affect KSU Guest wireless on the Manhattan campus.  This process will cause periodic disruptions to the service, throughout the maintenance period.  KSU Wireless, KSU Housing, and housing guest wireless services will not be impacted during this maintenance.

Issues with Email Attachments

This issue has been resolved.

History:
Monday, 7/20/15 at 4:26pm
The IT Help Desk has received a number of calls about users receiving an error message that says they do not have permissions to download the attachment. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience

Platinum migration to Catfiles - 7/10 thru 7/13

The migration has been completed.

History:
On July 13, 2015 ITS will be migrating all file storage from Platinum to a new server called Catfiles. The process of migration will begin at 8:00pm Friday, July 10. If possible please shut down your computer/s before you leave Friday evening. Any files that are left open may not be migrated over to the new server. We anticipate that the migration will take the weekend and will be complete by 6:00am Monday July 13.

Internet Connectivity Issue Anderson Hall

The network connectivity issue has been resolved.

History:
Tuesday, July 14 2015 at 1:40 p.m.
The IT Help Desk has received calls concerning Internet connectivity issues in parts of Anderson Hall.  ITS Network staff is working to resolve the issue and apologizes for the inconvenience.

Zoom Outage

The Zoom engineering team has identified and resolved the issue. The Web site is currently up and running, as well as the join and start meeting service.

For further status updates please visit status.zoom.us

Please contact the K-State IT Help Desk at 785-532-7722 or helpdesk@ksu.edu if you are still experiencing any issues.

Procera Maintenance - 7/8/15

This maintenance has been completed.

History:
Wednesday 7/8/15 at 7:16a.m.
Adjustments are going to be made to the Procera to minimize the network disruption when applying signature updates each week. This maintenance will disrupt communication to/from the Internet for 10 seconds or so. The maintenance window will begin at 10 PM and should only last until 10:15 PM.

Platinum Migration to Catfiles - 7/10 thru 7/13

On July 13, 2015 ITS will be migrating all file storage from Platinum to a new server called Catfiles. The process of migration will begin at 8:00pm Friday, July 10. If possible please shut down your computer/s before you leave Friday evening. Any files that are left open may not be migrated over to the new server. We anticipate that the migration will take the weekend and will be complete by 6:00am Monday July 13.

K-State Online Access Issues

This issue has been resolved.

History:
6/30/15 at 8:44pm
The IT Help Desk has received a number of calls about accessing K-State Online Classic. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

KSIS Intermittent Access Issues

Issue has been resolved.

History:
Thursday, June 25 2015, 10:33a.m.
Users are reporting extreme slowness using KSIS. ITS staff have been notified of the situation and are working to resolve the issue. Users at this time are encouraged to sign out of current sessions and sign in again or attempt to login via another browser until the issue is resolved.

Mediasite Hardware Maintenance 06/26/15 to 06/27/15

The maintenance was completed.

History:
Planned hardware maintenance is scheduled for Mediasite on Friday, June 26, and Saturday, June 27. Access to Mediasite will be unavailable during the following maintenance windows:

• 10 p.m. Friday, June 26 – 2 a.m. Saturday, June 27
• 10 p.m. Saturday, June 27 – 2 a.m. Sunday, June 28

Recreation Center Network Maintenance - 06/22/15

The maintenance was completed.
 
History:
NTS will be performing network maintenance on the Rec Center switches on June 22nd, between 5:45pm - 6:15pm.  Both wired and wireless connectivity will be affected during this time frame. 
If you have any questions regarding this maintenance, please contact us via email at network@ksu.edu.

University Computer Labs DHCP issue - 06/19/15

The DHCP issue has been resolved.

History:
Friday, June 19 2015, at 8:20 a.m.
We have been informed that many of our computer labs are currently not booting properly due to DHCP issues. IT staff is currently working on the issue.

Labs affected include:
Dickens 001
Dickens 206
Eisenhower 228
Gym 010
Hale 407
Seaton 022

Most computers in the Hale Library InfoCommons appear to be unaffected.

University Computer Labs DHCP issue - 06/19/15

We have been informed that many of our computer labs are currently not booting properly due to DHCP issues.  IT staff is currently working on the issue.

Labs affected include:
Dickens 001
Dickens 206
Eisenhower 228
Gym 010
Hale 407
Seaton 022

Most computers in the Hale Library InfoCommons appear to be unaffected.

Network Maintenance - June 19 12:01am - 6:00am

This maintenance has been completed.

History:
NTS will be performing maintenance on the Hale router on June 19th, beginning at 12:01am through 6:00am. Both wired and wireless network connectivity will be affected in multiple campus buildings, including Hale Library, the Student Union, and the University Computing Labs. This maintenance will also affect the Olathe campus. Users can expect periodic loss of service throughout the maintenance period.

The Residence Halls and Jardine complex, Salina campus, and KDA will not be affected during the maintenance. While the maintenance will not affect Data Center equipment, campus and external access to the data center resources may be impacted.

If you have specific questions regarding this maintenance, please let us know via email at network@ksu.edu.

Network Maintenance - 06/16/2015

The maintenance to the Kanren backbone has been completed, and service has been restored to the main campus, Salina and Olathe campuses.

History:
KanRen has completed the backbone maintenance.  However, there is an issue with the link to the Olathe campus.  Currently Olathe users have no access to main campus resources and the internet.  We are working with Cisco TAC to resolve this problem.




Kanren will be performing maintenance to backbone nodes on the K-State campus. The maintenance will be on Tuesday, June 16th, from 12:01am - 3:00am. We have redundant connections between the K-State border and Kanren, and only one link will be down at a time.  So main campus should not see an interruption in Internet service or access to internal resources and the Data Center during the maintenance.

The Salina and Olathe campuses, and the Lawrence DR are connected into the core infrastructure on the main campus, via Kanren connections.  Those locations will experience a loss in connectivity to main campus resources and the Internet during the maintenance.  While internal resources between the Manhattan KDA building and the Hale Data Center will not be affected,  Internet connectivity and remote office connectivity will be impacted during this maintenance.

K-State Web Server Maintenance - 06/15/2015

The maintenance was completed.

History:
K-State Web Server Maintenance on Monday 6/15/2015 between 9:00AM and 10:30AM, we will be performing changes to the web server infrastructure. There should be no noticeable impact to end users.

Power Outage 6/9/2015

Kansas State University experienced a power outage approximately at 6 a.m.

The following buildings were affected: Hale Library, Waters Hall, Chemistry/Bio Chemistry, Eisenhower Hall, Calvin Hall, Dickens Hall, Throckmorton Hall, Dole Hall, Cole Hall, Trotter Hall, Weber Hall, and Fairchild Hall.
Power is expected to be restored by 9 a.m.

Qualtrics Access Issues

The access issue has been resolved.

History:
Monday, June 8 2015, 12:04 p.m.
We are experiencing issues accessing Qualtrics. This includes those wanting to access their saved surveys and those that are wanting to take a survey. The job analysis questionnaire from Human Capital is in high-use right now and they are receiving many phone calls about this error. Qualtrics said this is a known issue and they are working to resolve it.

Computer Lab Maintenance - Thursday 6/4/15

The network maintenance has been completed.

History:
We will be performing network maintenance in the University Computing Labs and Hale Library InfoCommons tonight 6/4 beginning at 6pm.  No outages are expected, but there is a chance that computers could lock up.  Users are encouraged to save their work frequently to an external device. 


We will be performing network maintenance in the University Computing Labs and Hale Library Infocommons tonight 6/2 beginning at 6pm. We do not anticipate any outage, however users may have computers they are using lock up and become unusable.

Potential Reduced Hours and Services

The issue has been resolved at this time.

History:
Friday, June 5 2015, 9:52 p.m.
Due to the budget for the next fiscal year not passing Kansas Legislature, there is the possibility of furloughs. Should these furloughs occur, the IT Help Desk hours and services will be reduced effective Sunday, June 7th. The furlough will remain in effect until a budget is approved by the Kansas Legislature (visit http://www.kslegislature.org/li/ to see where they are in the process). For more information about the furloughs, visit www.k-state.edu/media/furloughs/ . Reduced hours will continue until a budget is approved by the Kansas Legislature. 

Network Connectivity Issues

This issues has been resolved.

History:
Friday, June 5 2015, 6:18 p.m.
Network connectivity issues have been reported across campus. ITS Staff are aware of the issue and are working to resolve it.

Service-Now maintenance 06/04/2015

The maintenance has been completed.

History:
Service-Now instance will be migrated tomorrow morning starting at 1:00am CST.
Service-Now will not be available until the migration is complete. There
should be no noticeable downtime.

Webmail - Office 365 issue

This issue has been resolved.

History:
Tuesday, May 26 2015, 6:28 a.m
ITS staff and Microsoft have been working on a solution for the Office 365 sign in issue.  Microsoft is in the process of rolling out a fix for this issue.  We expect the matter to be resolved by the end of the May.  In the interim when signing into Webmail the Microsoft Office 365 sign in page may appear.  Enter your user-id (eID)@ksu.edu and you will automatically be redirected to the K-State sign in page.  Clearing your internet browser's cache may resolve the issue.  Your patience is greatly appreciated.

History:
Tuesday, May 12 2015 at 6:45 p.m.
When signing into Webmail the Microsoft Office 365 sign in page may appear.  Enter your user-id (eID)@ksu.edu and you will automatically be redirected to the K-State sign in page.  To correct this issue clear your internet browser's cache.  ITS staff are working on a solution. Microsoft is aware of the issue and is working on a solution.

Procera software upgrade

This maintenance has been completed.

History:
Tonight between 10:00PM and 10:30PM, we will be performing an update on the Procera appliance to the latest firmware version, as well as updating application signatures. This maintenance will result in a few brief disruptions to Internet traffic (15 seconds or so).

Office 365 Custom Theme

This maintenance has been completed. 

History:
On Monday June 1 at 5:00pm the default theme in Office 365 will be updated to a K-State branded theme. This is only a cosmetic change, and will not effect email usage. See http://blogs.k-state.edu/it-news/2015/05/28/k-state-branding-to-be-added-to-office-365/ for what the new theme will look like.

University Computing Labs and InfoCommons Network Maintenance - 05/21/15

The maintenance is complete.
 
History:
Monday May 18 2015
On Wednesday May 20th beginning at 8am we will be performing network maintenance for the University Computing Labs and Hale Library InfoCommons. During this time we expect that computers in these labs may become unresponsive and cease to function properly until the maintenance is completed. Maintenance should be completed by 5pm, Thursday May 21st.  During this time, patrons that need to use a computer will be directed to the IT HelpDesk where checkout laptops will be available.

Pharos Summer Balance reset

This maintenance is complete.
 
History:
Thursday, May 21 2015 2:45pm
At 7:45am on Friday, May 22, we will be resetting the free print balance for Pharos users. At this time each user will receive $5 of free printing for the summer semester. Any remaining balance from the Spring semester will be lost.

KSIS Access/Slowness Issue

This issue has been resolved.

History:

KSIS is experiencing peak demand today as students view their grades. There has been some reports of slowness. ITS staff is aware of the situation and will continue to monitor the situation closely. We apologize for any inconvenience.

North Side Power Outage

This issue has been resolved.

History:
1:00pm 5/19/15
Power Outage on the North Side of the Manhattan Campus. Areas affected include:  VetMed, Throckmorton, Cardwell, BioSecurity, and the Dairy Barn. If your network runs through one of these affected buildings you may experience internet outages.

CMS Publishing Issues

This issue has been resolved.

History:
5/19/15 at 9:34a.m.
The IT Help Desk has received a number of calls about issues publishing and creating new pages to the K-State CMS.  Editing and saving is unaffected by the issue. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Network Maintenance: Salina Campus - Wednesday 5/20

The maintenance was completed.

History:
Monday May 18 2015 5:15p.m.
Cox will be performing fiber maintenance on Wednesday, May 20th, from 2:00am - 5:00am. This work will affect connectivity between the Manhattan and Salina campuses. During the maintenance there will be a brief 'hard-down', in which Salina users will not be able to reach resources on the Manhattan campus or the Internet. Local resources in Salina will be unaffected by the maintenance. The maintenance does not affect connectivity on the Manhattan or Olathe campuses.

University Computing Labs and InfoCommons Network Maintenance - 05/20/15

On Wednesday May 20th beginning at 8am we will be performing network maintenance for the University Computing Labs and Hale Library InfoCommons. During this time we expect that computers in these labs may become unresponsive and cease to function properly until the maintenance is completed. Maintenance should be completed by 5pm.  During this time, patrons that need to use a computer will be directed to the IT Help Desk where checkout laptops will be available.

KSOL Classic Slowness Issues

This issue has been resolved.

History:
Thursday, May 7 2015, 7:19 p.m.
 Users are reporting extreme slowness using K-State Online Classic. ITS staff have been notified of the situation and are working to resolve the issue.

ImageNow unavailable during maintenance - Friday 05/01/15

The maintenance has been completed.

History:
Tuesday, April 28 2015, 2:46 p.m.
ImageNow will be unavailable this weekend starting at 7:00 p.m. Friday 5/1/15 for a Windows server upgrade. The scheduled maintenance window will run until 1:00 a.m. Monday 5/4/15. An email will be sent as soon as the maintenance is complete.

InfoCommons Computer Intermittent Outages 4/28/15

The issue has been resolved.
 
History:
Tuesday, April 28 2015, 8:45 a.m.
We are currently experiencing an outage of Citrix Provisioning Services in the University Computing Labs as well as the Hale Library InfoCommons and Studio Classrooms that is preventing PCs from booting into Windows.  At this time, we don not have an estimate on when things will be back up and running.  Please contact the IT Helpdesk if you have any questions at 785-532-7722 or helpdesk@ksu.edu

Tuesday, April 28 2015, 8:35 a.m.

 The Information Technology Services has been working with K-State Networking and Telecommunications and external consultants to analyze the slow boot times and errors that are randomly occurring in the University Computer Labs, InfoCommons and computer studios. We are continuing to troubleshoot the problem and will provide updates when we have more news to share.


Thursday, April 16 2015, 10:34 a.m.
We are continuing to experience random slow boot problems and errors in the University Computer Labs, InfoCommons and Computer Studios.  ITS staff are busy working to resolve the problems.  We appreciate your patience and apologize for the inconvenience.

Wednesday, April 15 2015 
We are continuing to experience random slow boot problems and errors in the University Computer Labs, InfoCommons and Computer Studios.  ITS staff are investigating the cause.  We appreciate your patience and apologize for the inconvenience.

Wednesday, April 15 2015, 9:19 a.m.
ITS staff are working to resolve random boot problems in the University Computing Labs, Studios, and InfoCommons.  We appreciate your patience and apologize for the inconvenience.

Monday, April 13 2015, 9:45 a.m.
ITS staff have  resolved the issues in the Dickens 206, Eisenhower 228, Cardwell 144, Cardwell 145 Computer Studios.  Staff is continuing to address the issues in the Seaton 022, and Dickens 001 University Computing Labs.  They are also working on the Hale Library InfoCommons, Union Labs, Weigel Library, Cardwell Library and the Hale 407 lab.  Your patience is greaty appreciated.

Monday, April 13 2015, 7:24 a.m.
ITS staff is working to resolve the issues in the University Computing Labs, Studios, and the InfoCommons.  We appreciate your patience and apologize for the inconvenience.

Sunday, April 12 2015, 1:33 p.m.
The IT Help Desk has received a number of calls about intermittent outages of the Infocommons computers. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

University Computer Lab Maintenance - Tuesday 04/28/15

The maintenance was completed.

History:
Monday, April 27 2015, 8:15 a.m.
On Tuesday April 28, beginning at 6am, ITS staff will be performing network maintenance in the University computing labs. During this time a brief outage of a minute or two will be experienced by anyone trying to use the computers in the lab and unsaved work may be lost. Users are encouraged to save their work frequently to an external device during this time. The maintenance should be completed by 6:15am.