The maintenance has been completed.
History:
Tuesday, April 28 2015, 2:46 p.m.
ImageNow will be unavailable this weekend starting at 7:00 p.m. Friday 5/1/15 for a Windows server upgrade.
The scheduled maintenance window will run until 1:00 a.m. Monday 5/4/15.
An email will be sent as soon as the maintenance is complete.
Tuesday, April 28, 2015
InfoCommons Computer Intermittent Outages 4/28/15
The issue has been resolved.
History:
Tuesday, April 28 2015, 8:45 a.m.
We are currently experiencing an outage of Citrix Provisioning Services in the University Computing Labs as well as the Hale Library InfoCommons and Studio Classrooms that is preventing PCs from booting into Windows. At this time, we don not have an estimate on when things will be back up and running. Please contact the IT Helpdesk if you have any questions at 785-532-7722 or helpdesk@ksu.edu
History:
Tuesday, April 28 2015, 8:45 a.m.
We are currently experiencing an outage of Citrix Provisioning Services in the University Computing Labs as well as the Hale Library InfoCommons and Studio Classrooms that is preventing PCs from booting into Windows. At this time, we don not have an estimate on when things will be back up and running. Please contact the IT Helpdesk if you have any questions at 785-532-7722 or helpdesk@ksu.edu
Tuesday, April 28 2015, 8:35 a.m.
The Information Technology Services has been working with K-State Networking and Telecommunications and external consultants to analyze the slow boot times and errors that are randomly occurring in the University Computer Labs, InfoCommons and computer studios. We are continuing to troubleshoot the problem and will provide updates when we have more news to share.
Thursday, April 16 2015, 10:34 a.m.
We are continuing to experience random slow boot problems and errors in the University Computer Labs, InfoCommons and Computer Studios. ITS staff are busy working to resolve the problems. We appreciate your patience and apologize for the inconvenience.
Wednesday, April 15 2015
We are continuing to experience random slow boot problems and errors in the University Computer Labs, InfoCommons and Computer Studios. ITS staff are investigating the cause. We appreciate your patience and apologize for the inconvenience.
Wednesday, April 15 2015, 9:19 a.m.
ITS staff are working to resolve random boot problems in the University Computing Labs, Studios, and InfoCommons. We appreciate your patience and apologize for the inconvenience.
Monday, April 13 2015, 9:45 a.m.
ITS staff have resolved the issues in the Dickens 206, Eisenhower 228, Cardwell 144, Cardwell 145 Computer Studios. Staff is continuing to address the issues in the Seaton 022, and Dickens 001 University Computing Labs. They are also working on the Hale Library InfoCommons, Union Labs, Weigel Library, Cardwell Library and the Hale 407 lab. Your patience is greaty appreciated.
Monday, April 13 2015, 7:24 a.m.
ITS staff is working to resolve the issues in the University Computing Labs, Studios, and the InfoCommons. We appreciate your patience and apologize for the inconvenience.
Thursday, April 16 2015, 10:34 a.m.
We are continuing to experience random slow boot problems and errors in the University Computer Labs, InfoCommons and Computer Studios. ITS staff are busy working to resolve the problems. We appreciate your patience and apologize for the inconvenience.
Wednesday, April 15 2015
We are continuing to experience random slow boot problems and errors in the University Computer Labs, InfoCommons and Computer Studios. ITS staff are investigating the cause. We appreciate your patience and apologize for the inconvenience.
Wednesday, April 15 2015, 9:19 a.m.
ITS staff are working to resolve random boot problems in the University Computing Labs, Studios, and InfoCommons. We appreciate your patience and apologize for the inconvenience.
Monday, April 13 2015, 9:45 a.m.
ITS staff have resolved the issues in the Dickens 206, Eisenhower 228, Cardwell 144, Cardwell 145 Computer Studios. Staff is continuing to address the issues in the Seaton 022, and Dickens 001 University Computing Labs. They are also working on the Hale Library InfoCommons, Union Labs, Weigel Library, Cardwell Library and the Hale 407 lab. Your patience is greaty appreciated.
Monday, April 13 2015, 7:24 a.m.
ITS staff is working to resolve the issues in the University Computing Labs, Studios, and the InfoCommons. We appreciate your patience and apologize for the inconvenience.
Sunday, April 12 2015, 1:33 p.m.
The IT Help Desk has received a number of calls about intermittent outages of the Infocommons computers. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
University Computer Lab Maintenance - Tuesday 04/28/15
The maintenance was completed.
History:
Monday, April 27 2015, 8:15 a.m.
On Tuesday April 28, beginning at 6am, ITS staff will be performing network maintenance in the University computing labs. During this time a brief outage of a minute or two will be experienced by anyone trying to use the computers in the lab and unsaved work may be lost. Users are encouraged to save their work frequently to an external device during this time. The maintenance should be completed by 6:15am.
History:
Monday, April 27 2015, 8:15 a.m.
On Tuesday April 28, beginning at 6am, ITS staff will be performing network maintenance in the University computing labs. During this time a brief outage of a minute or two will be experienced by anyone trying to use the computers in the lab and unsaved work may be lost. Users are encouraged to save their work frequently to an external device during this time. The maintenance should be completed by 6:15am.
Wednesday, April 22, 2015
University Compuer Lab Maintenance - Monday 4/27/15
This maintenance is complete.
History:
4/22/15 at 4:17p
On Monday April 27 beginning at 6am, ITS staff will be performing network maintenance in the University computing labs. During this time a brief outage of a minute or two will be experienced by anyone trying to use the computers in the lab and unsaved work may be lost. Users are encouraged to save their work frequently to an external device during this time. The maintenance should be completed by 6:15am.
History:
4/22/15 at 4:17p
On Monday April 27 beginning at 6am, ITS staff will be performing network maintenance in the University computing labs. During this time a brief outage of a minute or two will be experienced by anyone trying to use the computers in the lab and unsaved work may be lost. Users are encouraged to save their work frequently to an external device during this time. The maintenance should be completed by 6:15am.
Firewall Maintenance - 04/22/15
This maintenance is complete.
History:
4/22/15 at 10:00a
Recently, vulnerabilities in the Cisco ASA products were disclosed, and Cisco has released an update to mitigate the issues. Tonight, beginning at 10 PM, we will be upgrading software on several sets of ASAs. Most of what we are upgrading run in HA pairs, so disruptions will be minimal in most cases (10- 15 seconds), as the failover peer will handle traffic while the other unit is being upgraded. We have made contact with Administrative Contacts at Olathe, Salina, Athletics, Campus Police and KDA to notify them of the upgrade. The list of firewalls that need to be upgraded are:
Border, VPN, PCI, Olathe, Police, Athletics, KDA, Salina
Some of the ASAs listed will be upgraded earlier or at specific times during the maintenance window to minimize business impact.
At this same time we will be upgrading the AnyConnect client version on the VPN to patch for the same vulnerabilities. As with previous updates to the client, an upgrade process will start shortly after you establish a VPN Session. For those profiles that have “Start Before Login” enabled, it is likely that a reboot of the system will be required after the client update is complete. If you have an existing VPN session established before this maintenance window, your client will not be upgraded until after you disconnect and re-establish a VPN connection.
History:
4/22/15 at 10:00a
Recently, vulnerabilities in the Cisco ASA products were disclosed, and Cisco has released an update to mitigate the issues. Tonight, beginning at 10 PM, we will be upgrading software on several sets of ASAs. Most of what we are upgrading run in HA pairs, so disruptions will be minimal in most cases (10- 15 seconds), as the failover peer will handle traffic while the other unit is being upgraded. We have made contact with Administrative Contacts at Olathe, Salina, Athletics, Campus Police and KDA to notify them of the upgrade. The list of firewalls that need to be upgraded are:
Border, VPN, PCI, Olathe, Police, Athletics, KDA, Salina
Some of the ASAs listed will be upgraded earlier or at specific times during the maintenance window to minimize business impact.
At this same time we will be upgrading the AnyConnect client version on the VPN to patch for the same vulnerabilities. As with previous updates to the client, an upgrade process will start shortly after you establish a VPN Session. For those profiles that have “Start Before Login” enabled, it is likely that a reboot of the system will be required after the client update is complete. If you have an existing VPN session established before this maintenance window, your client will not be upgraded until after you disconnect and re-establish a VPN connection.
Monday, April 20, 2015
South Service Award Acceptance System Update - 04/20/15
The update is complete.
History:
Monday, April 20, 2015, 9:41 a.m.
At about 10am today the South Service Award Acceptance System will be updated and students will not be able to accept or decline awards in KSIS for the 2015-2016 school year.
History:
Monday, April 20, 2015, 9:41 a.m.
At about 10am today the South Service Award Acceptance System will be updated and students will not be able to accept or decline awards in KSIS for the 2015-2016 school year.
Thursday, April 16, 2015
Computer lab maintenance - Friday 4/17/15
This maintenance has been completed.
History:
Thursday, April 16 2015, 8:45 p.m.
ITS will be performing further maintenance on the University Computing Lab servers from 6am to 7am Friday, April 17th. No outage is expected.
History:
Thursday, April 16 2015, 8:45 p.m.
ITS will be performing further maintenance on the University Computing Lab servers from 6am to 7am Friday, April 17th. No outage is expected.
Wednesday, April 15, 2015
University Computer Lab Maintenance - 04/16/15
The maintenance was completed.
History:
Wednesday, April 15 2015, 12:30 p.m.
We will be performing maintenance on the University Computing Lab Servers from 5am to 7am on Thursday April 16. This maintenance is to apply some hotfixes and configuration changes to help address issues we have been seeing in the labs. No outage is expected with this maintenance, but it is possible the lab computers may lose all connections. Users are encouraged to save their work frequently to an external device in case of an outage.
History:
Wednesday, April 15 2015, 12:30 p.m.
We will be performing maintenance on the University Computing Lab Servers from 5am to 7am on Thursday April 16. This maintenance is to apply some hotfixes and configuration changes to help address issues we have been seeing in the labs. No outage is expected with this maintenance, but it is possible the lab computers may lose all connections. Users are encouraged to save their work frequently to an external device in case of an outage.
Network Connectivity Issues
The Network Connectivity Issues have been resolved.
History:
Wednesday, April 15 2015, 11:18 a.m.
The IT Help Desk has received a number of calls about network connectivity issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Wednesday, April 15 2015, 11:18 a.m.
The IT Help Desk has received a number of calls about network connectivity issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Tuesday, April 14, 2015
Network Maintenance - Monday 04/13/15 11:59pm- 4:00am
The maintenance has been completed.
History:
NTS will be performing network maintenance on Monday 4/13, from midnight to 4:00am, to complete the installations that began on 4/6. We will be moving Power Plant building connections and services over to the new cards. Since the router software upgrade was done on 4/6, this maintenance only entails moving connections. Users will experience brief outages in both wired and wireless service as the connections are moved to the new cards.
Wired and wireless connectivity in Hale Library, Housing, and the Olathe Campus will not be impacted by this maintenance. While the maintenance does not directly impact the Data Center infrastructure, users will experience brief disruptions in access to Data Center resources during the time their particular building is moved to the new line cards.
If you have any questions regarding this maintenance, please email the Network Group at network@ksu.edu.
History:
NTS will be performing network maintenance on Monday 4/13, from midnight to 4:00am, to complete the installations that began on 4/6. We will be moving Power Plant building connections and services over to the new cards. Since the router software upgrade was done on 4/6, this maintenance only entails moving connections. Users will experience brief outages in both wired and wireless service as the connections are moved to the new cards.
Wired and wireless connectivity in Hale Library, Housing, and the Olathe Campus will not be impacted by this maintenance. While the maintenance does not directly impact the Data Center infrastructure, users will experience brief disruptions in access to Data Center resources during the time their particular building is moved to the new line cards.
If you have any questions regarding this maintenance, please email the Network Group at network@ksu.edu
Tuesday, April 7, 2015
Network Issues - Tuesday 04/07/15
Network connectivity issues appear to have been resolved with systems restored. If you are experiencing any issues please contact the IT Help Desk at 785-532-7722 or helpdesk@ksu.edu.
Network Issues - Tuesday 4/7/15
Network connectivity issues have been resolved and systems are restored.
History
Tuesday, April 7 2015, 11:18 a.m.
Network and Telecommunications Services (NTS) is working to resolve network issues related to the maintenance performed last night. Users may have intermittent connectivity issues to services such as KSIS, K-State Online/Canvas, Webmail, etc.
History
Monday, April 6 2015, 3:15 p.m.
NTS will be performing network maintenance tonight to install new line cards in the core routers.
The maintenance window will be from 10:00pm to 2:00am. Users will notice brief network disruptions, as connections are moved to the new cards. This maintenance affects wired and wireless connectivity on the Manhattan campus, and internet connectivity on the Salina and the Olathe campuses.
If you have any questions regarding this maintenance, please email network@ksu.edu.
History:
Friday April 3, 2015, 4:04pm.
NTS received the necessary equipment today. So we will be performing network maintenance on Monday, April 6th to install new line cards in the core routers. The maintenance window will be from 10:00pm to 2:00am. Users will notice brief network disruptions, as connections are moved to the new cards. This maintenance affects wired and wireless connectivity on the Manhattan campus, and internet connectivity on the Salina and the Olathe campuses.
If you have any questions regarding this maintenance, please email>.
History
Tuesday, April 7 2015, 11:18 a.m.
Network and Telecommunications Services (NTS) is working to resolve network issues related to the maintenance performed last night. Users may have intermittent connectivity issues to services such as KSIS, K-State Online/Canvas, Webmail, etc.
History
Monday, April 6 2015, 3:15 p.m.
NTS will be performing network maintenance tonight to install new line cards in the core routers.
The maintenance window will be from 10:00pm to 2:00am. Users will notice brief network disruptions, as connections are moved to the new cards. This maintenance affects wired and wireless connectivity on the Manhattan campus, and internet connectivity on the Salina and the Olathe campuses.
If you have any questions regarding this maintenance, please email network@ksu.edu.
History:
Friday April 3, 2015, 4:04pm.
NTS received the necessary equipment today. So we will be performing network maintenance on Monday, April 6th to install new line cards in the core routers. The maintenance window will be from 10:00pm to 2:00am. Users will notice brief network disruptions, as connections are moved to the new cards. This maintenance affects wired and wireless connectivity on the Manhattan campus, and internet connectivity on the Salina and the Olathe campuses.
If you have any questions regarding this maintenance, please email
Thursday, April 2, 2015
University Content Management System
The University Content Management System is working.
History:
Thursday, April 2 2015, 12:39 p.m.
The University Content Management System's issues have been resolved but it may be intermittent for the remainder of the day.
History:
The University Content Management System is currently unavailable. There is no information at this time when the service will resume.
History:
Thursday, April 2 2015, 12:39 p.m.
The University Content Management System's issues have been resolved but it may be intermittent for the remainder of the day.
History:
The University Content Management System is currently unavailable. There is no information at this time when the service will resume.
Pharos Printing Maintenance - Thursday 4/2/15
The maintenance has been completed.
History:
Wednesday, April 1 2015 at 4:42 p.m.
On Thursday April 2nd there will be an update to the Pharos print server. This update will help to troubleshoot and possibly resolve the issue we have been seeing with jobs printing incorrectly and spitting out reams of paper. Users should not see any disruption of services. If users experience any issues please contact the IT Help Desk at 785-532-7722.
History:
Wednesday, April 1 2015 at 4:42 p.m.
On Thursday April 2nd there will be an update to the Pharos print server. This update will help to troubleshoot and possibly resolve the issue we have been seeing with jobs printing incorrectly and spitting out reams of paper. Users should not see any disruption of services. If users experience any issues please contact the IT Help Desk at 785-532-7722.
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