This issue has been resolved.
History:
6/30/15 at 8:44pm
The IT Help Desk has received a number of calls about accessing K-State Online Classic. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Tuesday, June 30, 2015
Thursday, June 25, 2015
KSIS Intermittent Access Issues
Issue has been resolved.
History:
Thursday, June 25 2015, 10:33a.m.
Users are reporting extreme slowness using KSIS. ITS staff have been notified of the situation and are working to resolve the issue. Users at this time are encouraged to sign out of current sessions and sign in again or attempt to login via another browser until the issue is resolved.
History:
Thursday, June 25 2015, 10:33a.m.
Users are reporting extreme slowness using KSIS. ITS staff have been notified of the situation and are working to resolve the issue. Users at this time are encouraged to sign out of current sessions and sign in again or attempt to login via another browser until the issue is resolved.
Mediasite Hardware Maintenance 06/26/15 to 06/27/15
The maintenance was completed.
History:
Planned hardware maintenance is scheduled for Mediasite on Friday, June 26, and Saturday, June 27. Access to Mediasite will be unavailable during the following maintenance windows:
History:
Planned hardware maintenance is scheduled for Mediasite on Friday, June 26, and Saturday, June 27. Access to Mediasite will be unavailable during the following maintenance windows:
- 10 p.m. Friday, June 26 – 2 a.m. Saturday, June 27
- 10 p.m. Saturday, June 27 – 2 a.m. Sunday, June 28
Tuesday, June 23, 2015
Recreation Center Network Maintenance - 06/22/15
The maintenance was completed.
History:
NTS will be performing network maintenance on the Rec Center switches on June 22nd, between 5:45pm - 6:15pm. Both wired and wireless connectivity will be affected during this time frame.
If you have any questions regarding this maintenance, please contact us via email at network@ksu.edu.
History:
NTS will be performing network maintenance on the Rec Center switches on June 22nd, between 5:45pm - 6:15pm. Both wired and wireless connectivity will be affected during this time frame.
If you have any questions regarding this maintenance, please contact us via email at network@ksu.edu.
Friday, June 19, 2015
University Computer Labs DHCP issue - 06/19/15
The DHCP issue has been resolved.
History:
Friday, June 19 2015, at 8:20 a.m.
We have been informed that many of our computer labs are currently not booting properly due to DHCP issues. IT staff is currently working on the issue.
Labs affected include:
Dickens 001
Dickens 206
Eisenhower 228
Gym 010
Hale 407
Seaton 022
Most computers in the Hale Library InfoCommons appear to be unaffected.
History:
Friday, June 19 2015, at 8:20 a.m.
We have been informed that many of our computer labs are currently not booting properly due to DHCP issues. IT staff is currently working on the issue.
Labs affected include:
Dickens 001
Dickens 206
Eisenhower 228
Gym 010
Hale 407
Seaton 022
Most computers in the Hale Library InfoCommons appear to be unaffected.
University Computer Labs DHCP issue - 06/19/15
We have been informed that many of our computer labs are currently not booting properly due to DHCP issues. IT staff is currently working on the issue.
Labs affected include:
Dickens 001
Dickens 206
Eisenhower 228
Gym 010
Hale 407
Seaton 022
Most computers in the Hale Library InfoCommons appear to be unaffected.
Labs affected include:
Dickens 001
Dickens 206
Eisenhower 228
Gym 010
Hale 407
Seaton 022
Most computers in the Hale Library InfoCommons appear to be unaffected.
Network Maintenance - June 19 12:01am - 6:00am
This maintenance has been completed.
History:
NTS will be performing maintenance on the Hale router on June 19th, beginning at 12:01am through 6:00am. Both wired and wireless network connectivity will be affected in multiple campus buildings, including Hale Library, the Student Union, and the University Computing Labs. This maintenance will also affect the Olathe campus. Users can expect periodic loss of service throughout the maintenance period.
The Residence Halls and Jardine complex, Salina campus, and KDA will not be affected during the maintenance. While the maintenance will not affect Data Center equipment, campus and external access to the data center resources may be impacted.
If you have specific questions regarding this maintenance, please let us know via email at network@ksu.edu.
History:
NTS will be performing maintenance on the Hale router on June 19th, beginning at 12:01am through 6:00am. Both wired and wireless network connectivity will be affected in multiple campus buildings, including Hale Library, the Student Union, and the University Computing Labs. This maintenance will also affect the Olathe campus. Users can expect periodic loss of service throughout the maintenance period.
The Residence Halls and Jardine complex, Salina campus, and KDA will not be affected during the maintenance. While the maintenance will not affect Data Center equipment, campus and external access to the data center resources may be impacted.
If you have specific questions regarding this maintenance, please let us know via email at network@ksu.edu.
Tuesday, June 16, 2015
Network Maintenance - 06/16/2015
The maintenance to the Kanren backbone has been completed, and service has been restored to the main campus, Salina and Olathe campuses.
History:
KanRen has completed the backbone maintenance. However, there is an issue with the link to the Olathe campus. Currently Olathe users have no access to main campus resources and the internet. We are working with Cisco TAC to resolve this problem.
Kanren will be performing maintenance to backbone nodes on the K-State campus. The maintenance will be on Tuesday, June 16th, from 12:01am - 3:00am. We have redundant connections between the K-State border and Kanren, and only one link will be down at a time. So main campus should not see an interruption in Internet service or access to internal resources and the Data Center during the maintenance.
The Salina and Olathe campuses, and the Lawrence DR are connected into the core infrastructure on the main campus, via Kanren connections. Those locations will experience a loss in connectivity to main campus resources and the Internet during the maintenance. While internal resources between the Manhattan KDA building and the Hale Data Center will not be affected, Internet connectivity and remote office connectivity will be impacted during this maintenance.
History:
KanRen has completed the backbone maintenance. However, there is an issue with the link to the Olathe campus. Currently Olathe users have no access to main campus resources and the internet. We are working with Cisco TAC to resolve this problem.
Kanren will be performing maintenance to backbone nodes on the K-State campus. The maintenance will be on Tuesday, June 16th, from 12:01am - 3:00am. We have redundant connections between the K-State border and Kanren, and only one link will be down at a time. So main campus should not see an interruption in Internet service or access to internal resources and the Data Center during the maintenance.
The Salina and Olathe campuses, and the Lawrence DR are connected into the core infrastructure on the main campus, via Kanren connections. Those locations will experience a loss in connectivity to main campus resources and the Internet during the maintenance. While internal resources between the Manhattan KDA building and the Hale Data Center will not be affected, Internet connectivity and remote office connectivity will be impacted during this maintenance.
Monday, June 15, 2015
K-State Web Server Maintenance - 06/15/2015
The maintenance was completed.
History:
K-State Web Server Maintenance on Monday 6/15/2015 between 9:00AM and 10:30AM, we will be performing changes to the web server infrastructure. There should be no noticeable impact to end users.
History:
K-State Web Server Maintenance on Monday 6/15/2015 between 9:00AM and 10:30AM, we will be performing changes to the web server infrastructure. There should be no noticeable impact to end users.
Tuesday, June 9, 2015
Power Outage 6/9/2015
Kansas State University experienced a power outage approximately at 6 a.m.
The following buildings were affected: Hale Library, Waters Hall, Chemistry/Bio Chemistry, Eisenhower Hall, Calvin Hall, Dickens Hall, Throckmorton Hall, Dole Hall, Cole Hall, Trotter Hall, Weber Hall, and Fairchild Hall.
Power is expected to be restored by 9 a.m.
The following buildings were affected: Hale Library, Waters Hall, Chemistry/Bio Chemistry, Eisenhower Hall, Calvin Hall, Dickens Hall, Throckmorton Hall, Dole Hall, Cole Hall, Trotter Hall, Weber Hall, and Fairchild Hall.
Power is expected to be restored by 9 a.m.
Monday, June 8, 2015
Qualtrics Access Issues
The access issue has been resolved.
History:
Monday, June 8 2015, 12:04 p.m.
We are experiencing issues accessing Qualtrics. This includes those wanting to access their saved surveys and those that are wanting to take a survey. The job analysis questionnaire from Human Capital is in high-use right now and they are receiving many phone calls about this error. Qualtrics said this is a known issue and they are working to resolve it.
History:
Monday, June 8 2015, 12:04 p.m.
We are experiencing issues accessing Qualtrics. This includes those wanting to access their saved surveys and those that are wanting to take a survey. The job analysis questionnaire from Human Capital is in high-use right now and they are receiving many phone calls about this error. Qualtrics said this is a known issue and they are working to resolve it.
Computer Lab Maintenance - Thursday 6/4/15
The network maintenance has been completed.
History:
We will be performing network maintenance in the University Computing Labs and Hale Library InfoCommons tonight 6/4 beginning at 6pm. No outages are expected, but there is a chance that computers could lock up. Users are encouraged to save their work frequently to an external device.
We will be performing network maintenance in the University Computing Labs and Hale Library Infocommons tonight 6/2 beginning at 6pm. We do not anticipate any outage, however users may have computers they are using lock up and become unusable.
History:
We will be performing network maintenance in the University Computing Labs and Hale Library InfoCommons tonight 6/4 beginning at 6pm. No outages are expected, but there is a chance that computers could lock up. Users are encouraged to save their work frequently to an external device.
We will be performing network maintenance in the University Computing Labs and Hale Library Infocommons tonight 6/2 beginning at 6pm. We do not anticipate any outage, however users may have computers they are using lock up and become unusable.
Potential Reduced Hours and Services
The issue has been resolved at this time.
History:
Friday, June 5 2015, 9:52 p.m.
Due to the budget for the next fiscal year not passing Kansas Legislature, there is the possibility of furloughs. Should these furloughs occur, the IT Help Desk hours and services will be reduced effective Sunday, June 7th. The furlough will remain in effect until a budget is approved by the Kansas Legislature (visit http://www.kslegislature.org/li/ to see where they are in the process). For more information about the furloughs, visit www.k-state.edu/media/furloughs/ . Reduced hours will continue until a budget is approved by the Kansas Legislature.
History:
Friday, June 5 2015, 9:52 p.m.
Due to the budget for the next fiscal year not passing Kansas Legislature, there is the possibility of furloughs. Should these furloughs occur, the IT Help Desk hours and services will be reduced effective Sunday, June 7th. The furlough will remain in effect until a budget is approved by the Kansas Legislature (visit http://www.kslegislature.org/li/ to see where they are in the process). For more information about the furloughs, visit www.k-state.edu/media/furloughs/ . Reduced hours will continue until a budget is approved by the Kansas Legislature.
Friday, June 5, 2015
Network Connectivity Issues
This issues has been resolved.
History:
Friday, June 5 2015, 6:18 p.m.
Network connectivity issues have been reported across campus. ITS Staff are aware of the issue and are working to resolve it.
History:
Friday, June 5 2015, 6:18 p.m.
Network connectivity issues have been reported across campus. ITS Staff are aware of the issue and are working to resolve it.
Thursday, June 4, 2015
Service-Now maintenance 06/04/2015
The maintenance has been completed.
History:
Service-Now instance will be migrated tomorrow morning starting at 1:00am CST.
Service-Now will not be available until the migration is complete. There
should be no noticeable downtime.
History:
Service-Now instance will be migrated tomorrow morning starting at 1:00am CST.
Service-Now will not be available until the migration is complete. There
should be no noticeable downtime.
Tuesday, June 2, 2015
Webmail - Office 365 issue
This issue has been resolved.
History:
Tuesday, May 26 2015, 6:28 a.m
ITS staff and Microsoft have been working on a solution for the Office 365 sign in issue. Microsoft is in the process of rolling out a fix for this issue. We expect the matter to be resolved by the end of the May. In the interim when signing into Webmail the Microsoft Office 365 sign in page may appear. Enter your user-id (eID)@ksu.edu and you will automatically be redirected to the K-State sign in page. Clearing your internet browser's cache may resolve the issue. Your patience is greatly appreciated.
History:
Tuesday, May 12 2015 at 6:45 p.m.
When signing into Webmail the Microsoft Office 365 sign in page may appear. Enter your user-id (eID)@ksu.edu and you will automatically be redirected to the K-State sign in page. To correct this issue clear your internet browser's cache. ITS staff are working on a solution. Microsoft is aware of the issue and is working on a solution.
History:
Tuesday, May 26 2015, 6:28 a.m
ITS staff and Microsoft have been working on a solution for the Office 365 sign in issue. Microsoft is in the process of rolling out a fix for this issue. We expect the matter to be resolved by the end of the May. In the interim when signing into Webmail the Microsoft Office 365 sign in page may appear. Enter your user-id (eID)@ksu.edu and you will automatically be redirected to the K-State sign in page. Clearing your internet browser's cache may resolve the issue. Your patience is greatly appreciated.
History:
Tuesday, May 12 2015 at 6:45 p.m.
When signing into Webmail the Microsoft Office 365 sign in page may appear. Enter your user-id (eID)@ksu.edu and you will automatically be redirected to the K-State sign in page. To correct this issue clear your internet browser's cache. ITS staff are working on a solution. Microsoft is aware of the issue and is working on a solution.
Monday, June 1, 2015
Procera software upgrade
This maintenance has been completed.
History:
Tonight between 10:00PM and 10:30PM, we will be performing an update on the Procera appliance to the latest firmware version, as well as updating application signatures. This maintenance will result in a few brief disruptions to Internet traffic (15 seconds or so).
History:
Tonight between 10:00PM and 10:30PM, we will be performing an update on the Procera appliance to the latest firmware version, as well as updating application signatures. This maintenance will result in a few brief disruptions to Internet traffic (15 seconds or so).
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