Issues with Single Sign On - 7/31/2015

This issue has been resolved. 

History:
Friday, 7/31/2015 at 11:04 AM
The IT Help Desk has received a number of calls about users receiving an internal server error when trying to access certain K-State resources that require authentication. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience

Network Maintenance - 07/29/15

This maintenance has been completed. 

History:
NTS will be performing network maintenance on the Hale 7K, Wednesday July 29th from 12:01am - 3:00am.During this maintenance, users will experience periodic outages in both wired and wireless network services in multiple campus buildings, including the Residence Halls, Jardine Complex, Hale Library, Student Union, and the Olathe campus. While the maintenance will not directly impact the Data Center infrastructure, communications to and from the Data Center will see temporary disruptions as traffic is switched to the available links. If you have any questions regarding this maintenance, please contact network@ksu.edu.

Network Maintenance - Guest Wireless 07/23/15

NTS and the ITSEC groups will be performing wireless maintenance on Thursday July 23, 2015 from 9:00pm to midnight.  We will be making configuration changes that will affect KSU Guest wireless on the Manhattan campus.  This process will cause periodic disruptions to the service, throughout the maintenance period.  KSU Wireless, KSU Housing, and housing guest wireless services will not be impacted during this maintenance.

Issues with Email Attachments

This issue has been resolved.

History:
Monday, 7/20/15 at 4:26pm
The IT Help Desk has received a number of calls about users receiving an error message that says they do not have permissions to download the attachment. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience

Platinum migration to Catfiles - 7/10 thru 7/13

The migration has been completed.

History:
On July 13, 2015 ITS will be migrating all file storage from Platinum to a new server called Catfiles. The process of migration will begin at 8:00pm Friday, July 10. If possible please shut down your computer/s before you leave Friday evening. Any files that are left open may not be migrated over to the new server. We anticipate that the migration will take the weekend and will be complete by 6:00am Monday July 13.

Internet Connectivity Issue Anderson Hall

The network connectivity issue has been resolved.

History:
Tuesday, July 14 2015 at 1:40 p.m.
The IT Help Desk has received calls concerning Internet connectivity issues in parts of Anderson Hall.  ITS Network staff is working to resolve the issue and apologizes for the inconvenience.

Zoom Outage

The Zoom engineering team has identified and resolved the issue. The Web site is currently up and running, as well as the join and start meeting service.

For further status updates please visit status.zoom.us

Please contact the K-State IT Help Desk at 785-532-7722 or helpdesk@ksu.edu if you are still experiencing any issues.

Procera Maintenance - 7/8/15

This maintenance has been completed.

History:
Wednesday 7/8/15 at 7:16a.m.
Adjustments are going to be made to the Procera to minimize the network disruption when applying signature updates each week. This maintenance will disrupt communication to/from the Internet for 10 seconds or so. The maintenance window will begin at 10 PM and should only last until 10:15 PM.

Platinum Migration to Catfiles - 7/10 thru 7/13

On July 13, 2015 ITS will be migrating all file storage from Platinum to a new server called Catfiles. The process of migration will begin at 8:00pm Friday, July 10. If possible please shut down your computer/s before you leave Friday evening. Any files that are left open may not be migrated over to the new server. We anticipate that the migration will take the weekend and will be complete by 6:00am Monday July 13.