This maintenance has been completed.
History:
Monday, August 31st, 2015 at 2:53pm
ITS will be changing the driver that the Hale Library and University Computing Labs use in order to address some issues with printing PDF and PowerPoint files. This will require a change to both the server and client side which will require all computers to be rebooted. We will be beginning this maintenance at 5:30am tomorrow. During this time printing will be unavailable in Hale Library and the University Computing Labs. Computers will gradually become able to print again once maintenance has been completed and the computer has been rebooted. Printing in HDS and CBA will not be affected. We plan to have the maintenance completed and all computers rebooted by 7:30am.
Monday, August 31, 2015
Procera appliance maintenance - 8/31/15
The maintenance has been completed.
History:
Tonight between 10:00PM and 10:30PM, we will be performing an update on the Procera appliance to the latest firmware version, as well as updating application signatures. This maintenance will result in a few brief disruptions to Internet traffic (15 seconds or so).
History:
Tonight between 10:00PM and 10:30PM, we will be performing an update on the Procera appliance to the latest firmware version, as well as updating application signatures. This maintenance will result in a few brief disruptions to Internet traffic (15 seconds or so).
Website Maintenance 08/31/15 thru 09/04/15
The website maintenance has been completed
History:
K-State IT will be completing website maintenance throughout the week to migrate to new web servers. Thereshould be no noticeable downtime.
History:
K-State IT will be completing website maintenance throughout the week to migrate to new web servers. Thereshould be no noticeable downtime.
Thursday, August 27, 2015
Exchange Server Connection Issues
This issue has been resolved. If you continue to experience connectivity issues please contact the IT Help Desk at 785-532-7722 or helpdesk@ksu.edu
History:
Users may continue to experience intermittent email login issues. ITS is continuing to work with Microsoft engineers to resolve the issue. Users can use webmail.ksu.edu to access email.
Users may still be experiencing issues with connecting to the exchange server via email clients. ITS is working with Microsoft engineers to solve the issue. Please use webmail.ksu.edu as an alternative method to accessing email.
Microsoft updated their authentication infrastructure and it is causing intermittent login issues with email clients. Users can use Webmail. ITS staff are working with Microsoft engineers to resolve the issue.
Users have reported intermittent issues being able to login to email clients authenticating to Office365 services. Webmail.ksu.edu appears to still be functional, so if you are having issues connecting via a email client or phone client please use the web to access email. ITS staff is working with Microsoft engineers to resolve the issue.
Users have reported intermittent issues of being unable to login to the Microsoft exchange server. Problems are occurring across all devices. ITS is aware of the issue and is working to resolve it.
History:
Users may continue to experience intermittent email login issues. ITS is continuing to work with Microsoft engineers to resolve the issue. Users can use webmail.ksu.edu to access email.
Users may still be experiencing issues with connecting to the exchange server via email clients. ITS is working with Microsoft engineers to solve the issue. Please use webmail.ksu.edu as an alternative method to accessing email.
Microsoft updated their authentication infrastructure and it is causing intermittent login issues with email clients. Users can use Webmail. ITS staff are working with Microsoft engineers to resolve the issue.
Users have reported intermittent issues being able to login to email clients authenticating to Office365 services. Webmail.ksu.edu appears to still be functional, so if you are having issues connecting via a email client or phone client please use the web to access email. ITS staff is working with Microsoft engineers to resolve the issue.
Users have reported intermittent issues of being unable to login to the Microsoft exchange server. Problems are occurring across all devices. ITS is aware of the issue and is working to resolve it.
PaperCut Maintenance - Thursday, August 27th, 7 a.m.
The maintenance has been completed and printing is working correctly.
History:
ITS will be performing maintenance for the PaperCut service on Thursday, August 27th at 7 a.m. This maintenance will last approximately five minutes. During the maintenance no new jobs will be accepted and users will not be able to release jobs. Jobs that are in the queue before the maintenance starts will not be lost.
History:
ITS will be performing maintenance for the PaperCut service on Thursday, August 27th at 7 a.m. This maintenance will last approximately five minutes. During the maintenance no new jobs will be accepted and users will not be able to release jobs. Jobs that are in the queue before the maintenance starts will not be lost.
Tuesday, August 25, 2015
PaperCut Maintenance - Wednesday, August 26th 6am
The maintenance has been completed.
History:
ITS will be performing maintenance on the PaperCut server beginning Wednesday, August 26th at 6am. The maintenance period is expected to last one hour and printing will be unavailable during this time.
History:
ITS will be performing maintenance on the PaperCut server beginning Wednesday, August 26th at 6am. The maintenance period is expected to last one hour and printing will be unavailable during this time.
Monday, August 24, 2015
Email Connectivity Issues
Email connectivity issues have been resolved. If you have any questions, please contact the IT Help Desk at 785-532-7722 or helpdesk@ksu.edu
History:
monday, 8/24/15, 12:15 PM
Email continues to be an issue and ITS staff are working to resolve the matter.
Monday, August 24 2015, at 9:15 a.m.
Users are experiencing problems logging into K-State web resources. ITS is aware of the issue and are working to resolve the issue.
History:
monday, 8/24/15, 12:15 PM
Email continues to be an issue and ITS staff are working to resolve the matter.
Monday, August 24 2015, at 9:15 a.m.
Users are experiencing problems logging into K-State web resources. ITS is aware of the issue and are working to resolve the issue.
Friday, August 21, 2015
Network maintenance - UPS in Hale Library Saturday 8/22
This maintenance has been completed.
History:
NTS will be performing battery maintenance on a UPS in Hale Library, on Saturday, August 22nd, from 6:30am - 7:00am. No service disruption is anticipated, as the replacement process is hot-swapable.
History:
NTS will be performing battery maintenance on a UPS in Hale Library, on Saturday, August 22nd, from 6:30am - 7:00am. No service disruption is anticipated, as the replacement process is hot-swapable.
Tuesday, August 18, 2015
Network in InfoCommons
The InfoCommons maintenance is complete.
History:
Tuesday, August 18, 2015,11:40 a.m.
Beginning at noon today, 08/18/15, ITS staff will be troubleshooting the computers in the InfoCommons. Users should not lose any work during this time but may experience a few disruptions to the network.
History:
Tuesday, August 18, 2015,11:40 a.m.
Beginning at noon today, 08/18/15, ITS staff will be troubleshooting the computers in the InfoCommons. Users should not lose any work during this time but may experience a few disruptions to the network.
Network Maintenance - Guest Wireless for Main Campus - Tues 8/18/2015
This maintenance has been completed.
History:
NTS and the ITSEC groups will be performing wireless maintenance on Tuesday August 18, 2015 from 10:00pm to midnight. We will be making configuration changes that will affect KSU Guest wireless on the Manhattan campus. This process will cause periodic disruptions to the service, throughout the maintenance period. KSU Wireless, KSU Housing, and housing guest wireless services will not be impacted during this maintenance.
If you have any questions regarding this maintenance, please contact network@ksu.edu.
History:
NTS and the ITSEC groups will be performing wireless maintenance on Tuesday August 18, 2015 from 10:00pm to midnight. We will be making configuration changes that will affect KSU Guest wireless on the Manhattan campus. This process will cause periodic disruptions to the service, throughout the maintenance period. KSU Wireless, KSU Housing, and housing guest wireless services will not be impacted during this maintenance.
If you have any questions regarding this maintenance, please contact network@ksu.edu.
Wednesday, August 12, 2015
Hale Library telephone intermittent issues 08/10/15
The telephone issue has been resolved.
History:
Monday, August 19 2015, 4:06 p.m.
Phones in Hale Library are having intermittent issues. ITS staff have been notified and are working to resolve the issue.
History:
Monday, August 19 2015, 4:06 p.m.
Phones in Hale Library are having intermittent issues. ITS staff have been notified and are working to resolve the issue.
Tuesday, August 11, 2015
Firewall Upgrade Wednesday, August 12th, 10 p.m. - 1 a.m.
This maintenance has been completed.
History:
We will be upgrading the software on several of the firewalls on campus Wednesday, August 12th, beginning at 10 p.m. The maintenance window will last until approximately 1 a.m. Thursday morning. Several are in HA pairs so service disruptions should not occur. We've indicated which firewalls are being upgraded below. In addition, we will be updating the AnyConnect VPN client to the latest release during the maintenance window.
Border firewalls
PCI Firewalls
VPN Firewalls
Olathe Firewalls
Salina Firewalls
Police Firewall
BRI Firewalls (Will be scheduled during business day once confirmed)
KDA (Still need to determine acceptable Maintenance window)
History:
We will be upgrading the software on several of the firewalls on campus Wednesday, August 12th, beginning at 10 p.m. The maintenance window will last until approximately 1 a.m. Thursday morning. Several are in HA pairs so service disruptions should not occur. We've indicated which firewalls are being upgraded below. In addition, we will be updating the AnyConnect VPN client to the latest release during the maintenance window.
Border firewalls
PCI Firewalls
VPN Firewalls
Olathe Firewalls
Salina Firewalls
Police Firewall
BRI Firewalls (Will be scheduled during business day once confirmed)
KDA (Still need to determine acceptable Maintenance window)
Thursday, August 6, 2015
K-State Salina webpage
The K-State Salina webpage is available.
History:
Wednesday, August 5 2015, 2:24 p.m.
The IT Help Desk has received a number of calls about not being able to access the Salina K-State webpage. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
Wednesday, August 5 2015, 2:24 p.m.
The IT Help Desk has received a number of calls about not being able to access the Salina K-State webpage. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Tuesday, August 4, 2015
K-State Webpages unavailable
ITS staff is aware of some K-State webpages not available, we are working on resolving the issue.
Monday, August 3, 2015
HRIS Redirecting
This issue has been resolved.
History:
Monday, 08/04/2015 at 8:16 AM
The IT Help Desk has received a number of calls about HRIS not allowing them to log in. Instead users are being redirected to the IT Status Page. ITS staff are aware of the issue and are working to resolve it. The issue appears to be intermittent.
History:
Monday, 08/04/2015 at 8:16 AM
The IT Help Desk has received a number of calls about HRIS not allowing them to log in. Instead users are being redirected to the IT Status Page. ITS staff are aware of the issue and are working to resolve it. The issue appears to be intermittent.
Saturday, August 1, 2015
Windows 10 and Trend Micro Compatibility Issues
This maintenance has been completed.
There is a chance that if a computer did not receive the first patch before the upgrade to version 11, they will not receive the new version 11 agent for Trend Micro. In this case the old version of Trend Micro will need to be uninstalled from the computer and the new Trend Micro 11 agent will need to be installed.
History:
Starting today ITS will be installing a patch to the current TrendMicro servers. This patch is needed to prepare for the larger upgrade to version 11 which adds support for Windows 10. We will leave TrendMicro at this patch level until Thursday of next week to ensure that it has time to propagate as broadly as possible. Next Thursday we will then upgrade the TrendMicro servers to version 11.
There is a chance that if a computer did not receive the first patch (that we are rolling out starting today) before the upgrade to version 11, they will not receive the new version 11 agent for TrendMicro. In this case the old version of TrendMicro will need to be uninstalled from the computer and the new TrendMicro 11 agent will need to be installed.
K-State's IT Help Desk has been receiving reports of the university's version of Trend Micro not functioning properly with Windows 10. Users who upgrade to Windows 10 will not be able to get the antivirus and therefore cannot connect to KSU Housing. It is advised for those who live on campus to wait until this issue has been resolved to upgrade to Windows 10.
8/12 Maintenance was delayed due to firewall update. Will be finished on Thursday.
There is a chance that if a computer did not receive the first patch before the upgrade to version 11, they will not receive the new version 11 agent for Trend Micro. In this case the old version of Trend Micro will need to be uninstalled from the computer and the new Trend Micro 11 agent will need to be installed.
History:
Starting today ITS will be installing a patch to the current TrendMicro servers. This patch is needed to prepare for the larger upgrade to version 11 which adds support for Windows 10. We will leave TrendMicro at this patch level until Thursday of next week to ensure that it has time to propagate as broadly as possible. Next Thursday we will then upgrade the TrendMicro servers to version 11.
There is a chance that if a computer did not receive the first patch (that we are rolling out starting today) before the upgrade to version 11, they will not receive the new version 11 agent for TrendMicro. In this case the old version of TrendMicro will need to be uninstalled from the computer and the new TrendMicro 11 agent will need to be installed.
K-State's IT Help Desk has been receiving reports of the university's version of Trend Micro not functioning properly with Windows 10. Users who upgrade to Windows 10 will not be able to get the antivirus and therefore cannot connect to KSU Housing. It is advised for those who live on campus to wait until this issue has been resolved to upgrade to Windows 10.
8/12 Maintenance was delayed due to firewall update. Will be finished on Thursday.
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