This maintenance has been completed.
History:
At 3am Tuesday September 29, Security will be installing a Fortinet Next Generation Firewall in-between West Hall and the Core. This will cause a disruption of service for Residents for brief period as fiber connections are changed around. Security will monitor the environment after the change for any issues. In the event of issues, service will be restored to the original configuration no later than 6am.
Tuesday, September 29, 2015
Monday, September 28, 2015
Trend Security for Mac Upgrade Maintenance - Mon 9/28
This maintenance has been completed.
History:
Starting at 4:00pm today (Monday, 9/28) ITS will be updating the Trend Security for Macintosh servers to have the new Mac Antivirus Client Agent. Trend has given ITS early access to get the client.
After a manual update on the server is done the new client will be automatically pushed to Macs that have Trend Security for Mac installed. Users will not have to update their software manually.
ITS Staff will upgrade the the Antivirus.ksu.edu website after the servers have received the updated clients. The new version should be on the server September 30th.
History:
Starting at 4:00pm today (Monday, 9/28) ITS will be updating the Trend Security for Macintosh servers to have the new Mac Antivirus Client Agent. Trend has given ITS early access to get the client.
After a manual update on the server is done the new client will be automatically pushed to Macs that have Trend Security for Mac installed. Users will not have to update their software manually.
ITS Staff will upgrade the the Antivirus.ksu.edu website after the servers have received the updated clients. The new version should be on the server September 30th.
Zoom Services Down
This issue has been resolved.
History:
Monday, 9/28/15 at 3:15pm
Users are reporting that they are having issues connecting to Zoom. Zoom services has reported that the Zoom web site is not reachable and are currently investigating the issue.
This will affect joining and starting meetings as well as access to the Zoom web site. Zoom's engineering team is looking in to this issue and will provide updates as they become available.
Updates can be found at www.status.zoom.us . ITS Staff will update this posting as information is received.
History:
Monday, 9/28/15 at 3:15pm
Users are reporting that they are having issues connecting to Zoom. Zoom services has reported that the Zoom web site is not reachable and are currently investigating the issue.
This will affect joining and starting meetings as well as access to the Zoom web site. Zoom's engineering team is looking in to this issue and will provide updates as they become available.
Updates can be found at www.status.zoom.us . ITS Staff will update this posting as information is received.
Tuesday, September 22, 2015
Core Infrastructure Maintenance - 09/21/15
This maintenance has been completed.
History:
On Monday, September 21st between 10pm and 11pm, ITS will be performing maintenance on the core infrastructure. This maintenance will result in a few brief disruptions of internet traffic as services are restarted to apply the new license.
History:
On Monday, September 21st between 10pm and 11pm, ITS will be performing maintenance on the core infrastructure. This maintenance will result in a few brief disruptions of internet traffic as services are restarted to apply the new license.
Data Center Firewall Maintenance - 9/22/15 10-11pm
This maintenance has been completed.
History:
On Tuesday, September 22nd between 10pm - 11pm, ITS will perform configuration changes to the Data Center firewall that are geared toward improving performance. The changes should take approximately 10 minutes. There is no anticipation of a service outage during this maintenance window.
History:
On Tuesday, September 22nd between 10pm - 11pm, ITS will perform configuration changes to the Data Center firewall that are geared toward improving performance. The changes should take approximately 10 minutes. There is no anticipation of a service outage during this maintenance window.
Monday, September 21, 2015
ImageNow Maintenance - 09/21/15
This maintenance has been completed.
History:
ImageNow will be unavailable tonight, September 21st, from 7:00 PM - 8:00 PM for scheduled maintenance.
History:
ImageNow will be unavailable tonight, September 21st, from 7:00 PM - 8:00 PM for scheduled maintenance.
Office365 new features
The new features have been implemented.
History:
Friday, September 4, 2015
Office365 webmail users will start to see new features over the next couple of days. Here is a link to some of the changes https://blogs.office.com/2015/08/04/new-features-coming-to-outlook-on-the-web/
History:
Friday, September 4, 2015
Office365 webmail users will start to see new features over the next couple of days. Here is a link to some of the changes https://blogs.office.com/2015/08/04/new-features-coming-to-outlook-on-the-web/
Friday, September 18, 2015
Power Plant UPS Maintenance 09/20/2015
The Power Plant UPS Maintenance has been completed.
History:
NTS will be performing battery maintenance on a core UPS in the Power Plant, on Sunday, September 20th, from 7:00am to 7:30am. No service disruption is anticipated, as the replacement process is hot-swappable.
History:
NTS will be performing battery maintenance on a core UPS in the Power Plant, on Sunday, September 20th, from 7:00am to 7:30am. No service disruption is anticipated, as the replacement process is hot-swappable.
Tuesday, September 15, 2015
09/15/15 - Infrastructure Maintenance
Infrastructure maintenance has been completed.
History:
Tonight, between 10 PM and 11 PM, ITS staff will be making some upgrades to core infrastructure, that are geared toward improving performance, that is impacting some of the environments. The changes should take approximately 10 minutes to make, then ITS staff will test results afterward. There is no anticipation of a service outage during this maintenance window.
History:
Tonight, between 10 PM and 11 PM, ITS staff will be making some upgrades to core infrastructure, that are geared toward improving performance, that is impacting some of the environments. The changes should take approximately 10 minutes to make, then ITS staff will test results afterward. There is no anticipation of a service outage during this maintenance window.
Monday, September 14, 2015
Mediasite issues
This issue has been resolved.
History:
9/14/15 at 6:25pm
The IT Help Desk has received a number of calls about Mediasite video issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
9/14/15 at 6:25pm
The IT Help Desk has received a number of calls about Mediasite video issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Tuesday, September 8, 2015
Webmail Issues
Some K-State email accounts were disabled over the weekend due to a syncing error. The accounts that were inadvertently disabled lost access to email preventing some K-Staters from accessing their email accounts via webmail, mobile devices and other email clients. While the accounts were disabled those impacted were not able to receive new email messages. Anyone sending email to a disabled email account would have received a bounce back error message from Microsoft. Any email sent to K-Staters that were impacted by this issue will need to be resent. Information Technology Services expects all accounts to be returned to normal by this evening. We apologize for the error.
History:
K-Stater's are continuing to report email access issues including the "mail is undeliverable" message. ITS staff have identified the email issue and are continuing to work on the resolution. ITS apologizes for the inconvenience and greatly appreciates your patience.
Tuesday, September 8 2015, 9:30 a.m. The IT Help Desk has received a number of calls about users not being able to access webmail and senders receiving messages that “mail is undeliverable”. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Tuesday, September 8 2015, 8:05 a.m. The IT Help Desk has received a number of calls about not being able to access webmail. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
K-Stater's are continuing to report email access issues including the "mail is undeliverable" message. ITS staff have identified the email issue and are continuing to work on the resolution. ITS apologizes for the inconvenience and greatly appreciates your patience.
Tuesday, September 8 2015, 9:30 a.m. The IT Help Desk has received a number of calls about users not being able to access webmail and senders receiving messages that “mail is undeliverable”. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Tuesday, September 8 2015, 8:05 a.m. The IT Help Desk has received a number of calls about not being able to access webmail. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Thursday, September 3, 2015
Microsoft Office 365 application tiles
The application tile issue in Microsoft Office 365 has been resolved.
History:
Wednesday, September 2 2015, 10:56 a.m.
Microsoft is having issues with their application tiles in Office365. As a result these tiles maybe missing from the portal. You should still be able to access these options directly, they are just not appearing appropriately in the apps tile section.
History:
Wednesday, September 2 2015, 10:56 a.m.
Microsoft is having issues with their application tiles in Office365. As a result these tiles maybe missing from the portal. You should still be able to access these options directly, they are just not appearing appropriately in the apps tile section.
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