Service has been restored and KSIS is available.
History:
Thursday, October 29 2015 at 2:05 p.m.
KSIS is currently unavailable. Students will be able to enroll once the system is available. ITS staff continues to work with the vendor to restore service.
Thursday, October 29 2015 at 12:05 p.m.
KSIS is currently unavailable. ITS is working with the vendor to restore service. We appreciate your patience and apologize for the inconvenience.
Thursday, October 29 2015 at 9:49 a.m.
We continue to experience difficulties logging into KSIS. ITS staff are in the process of restoring services. We do not have an estimated time as to when the service will be available. Your patience is greatly appreciated.
Thursday, October 29 2015 at 8:05 a.m.
The IT Help Desk has received a number of calls from users having difficulty signing into KSIS. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Thursday, October 29, 2015
Network Maintenance - Ackert/Chalmers complex -10/29/15
This maintenance has been completed.
History:
NTS will be performing network maintenance in the Ackert/Chalmers complex on Thursday, Oct. 29th, from 10:00pm to 11:00pm. The purpose of the maintenance is to upgrade the connectivity from the building to the core, and to several research labs. A short building-wide outage will occur during this window, affecting all wired and wireless connectivity to the building.
History:
NTS will be performing network maintenance in the Ackert/Chalmers complex on Thursday, Oct. 29th, from 10:00pm to 11:00pm. The purpose of the maintenance is to upgrade the connectivity from the building to the core, and to several research labs. A short building-wide outage will occur during this window, affecting all wired and wireless connectivity to the building.
KSIS Login Issue
The IT Help Desk has received a number of calls from users having difficulty signing into KSIS. Information Technology Services (ITS) is working to resolve the issue and
apologizes for the inconvenience.
Wednesday, October 28, 2015
Wireless authentication certificate
iOS devices are requiring the user to explicitly select KSU Wireless or KSU Housing before launching into the connection process. The user will be notified that the certificate is not trusted. In order to continue the process, the user must select the Trust button.
It is not best practice to accept what appears to be an untrusted certificate. However, that is the only workaround at this time. This is a known issue with iOS.
It is not best practice to accept what appears to be an untrusted certificate. However, that is the only workaround at this time. This is a known issue with iOS.
Tuesday, October 27, 2015
Network Outage - Union
Service has been restored and the network is available.
History:
The IT Help Desk has received notification of a Network Outage at the Union. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
History:
The IT Help Desk has received notification of a Network Outage at the Union. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.
Monday, October 26, 2015
Trend Micro Updates
The upgrade has been completed.
History:
The Trend Micro OfficeScan client servers will be upgrade starting Thursday Oct. 15th - Saturday Oct. 17th. End users should not see an impact, but you may see your OfficeScan client update.
History:
The Trend Micro OfficeScan client servers will be upgrade starting Thursday Oct. 15th - Saturday Oct. 17th. End users should not see an impact, but you may see your OfficeScan client update.
Tuesday, October 20, 2015
Canvas Error
This issue has been resolved.
History:
Tuesday, October 20 2015, 8:07 p.m.
IT Help Desk has received multiple calls about Canvas, which is giving users error 500. ITS Staff are working to resolve the issue.
History:
Tuesday, October 20 2015, 8:07 p.m.
IT Help Desk has received multiple calls about Canvas, which is giving users error 500. ITS Staff are working to resolve the issue.
Monday, October 19, 2015
Paper Cut Access
The issue has been resolved and printing is back to normal.
History:
Monday, October 19 2015 at 10:30 a.m.
Paper Cut login is not working at this time. The system can be entered using the card swipe. IT staff is working to resolve the matter and apologizes for the inconvenience.
History:
Monday, October 19 2015 at 10:30 a.m.
Paper Cut login is not working at this time. The system can be entered using the card swipe. IT staff is working to resolve the matter and apologizes for the inconvenience.
Monday, October 12, 2015
Mediasite in K-State Online Issues
This issue has been resolved.
History:
Wednesday, 10/7/15 at 1:48pm
Our video content provider, Mediasite, is experiencing an issue that is causing the K-State Online Canvas to Mediasite integration to produce “500 - Internal server error” messages. Mediasite is aware of this issue and is working to resolve it.
Instead, access Mediasite via https://kansasstate.mediasite.com/mediasite/mymediasite. This avoids the current issue. Instructors can upload and manage video content via this URL. Student playback of embedded videos in K-State Online is not effected by this issue.
K-State ITS personnel are working with Mediasite to resolve this issue as quickly as possible.
History:
Wednesday, 10/7/15 at 1:48pm
Our video content provider, Mediasite, is experiencing an issue that is causing the K-State Online Canvas to Mediasite integration to produce “500 - Internal server error” messages. Mediasite is aware of this issue and is working to resolve it.
Instead, access Mediasite via https://kansasstate.mediasite.com/mediasite/mymediasite. This avoids the current issue. Instructors can upload and manage video content via this URL. Student playback of embedded videos in K-State Online is not effected by this issue.
K-State ITS personnel are working with Mediasite to resolve this issue as quickly as possible.
Mediasite Maintenance - Saturday 10/3
The maintenance has been completed.
History:
Planned hardware maintenance is scheduled for Mediasite from 12:01 a.m. to 4 a.m. Saturday, Oct. 3. Access to Mediasite will be unavailable during the maintenance window.
History:
Planned hardware maintenance is scheduled for Mediasite from 12:01 a.m. to 4 a.m. Saturday, Oct. 3. Access to Mediasite will be unavailable during the maintenance window.
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