EST & NTS Maitenance - 1/4/17

This maintenance has been completed.

History:
EST and NTS will be performing maintenance on the campus DHCP environment on Wednesday January 4th, 2017 from 10 p.m. until 2 a.m. We do not anticipate any impact to user network connectivity during this maintenance.

Network Maintenance - Wireless Authentication 12/28

This maintenance has been completed.

History:
NTS will be performing network maintenance on wireless authentication on Wednesday, December 28th from 10:00 p.m till 11:00 p.m. No service outage is expected as these appliances work in a failover pair.

Wireless services impacted by this update:
Eduroam authentication – campus wide
KSU Wireless authentication – Hale , Unger, Olathe Campus

Web Server Migration - 12/27

This maintenance has been completed.

History:

12/22/16
K-State Web Server Migration - Beginning at 10am on Tuesday, December 27th we will be migrating the K-State Web Servers to the converged infrastructure. We do not anticipate any downtime.

Olathe Network Maintenance - 1/16/2017

Network maintenance will be performed on January 16, 2017 from 12:00am to 5:00am, affecting the Olathe campus. Users will experience a disruption in network service to resources on the Manhattan campus and to the internet during this maintenance.

Mediasite

The issue has been resolved.

History:
The issue has been resolved. History: Direct sign-on into Mediasite is currently not working; we are working to resolve the issue. As a workaround, access MyMediasite via your Canvas course in K-State Online. Instructions are at: http://www.k-state.edu/mediasite/help/access-mymediasite.html. Mediasite presentation playback is unaffected. We apologize for the inconvenience.

Network maintenance 12/17

The network maintenance has been completed.


History:
History: NTS will be performing network maintenance in Hale Library on Saturday, December 17th, from 6:30pm to 10:00pm. There will be periodic disruptions to both wired and wireless service during this maintenance.

Webmethods DB Migration - 12/22

This maintenance has been completed.

History:
Beginning at 3pm on Thursday, December 22nd we will be migrating the Webmethods database to a new server. During this time integration services will be unavailable. Connect will also be unavailable at this time. Services should begin to be restored by 7pm on the 22nd.

Mediasite maintenance - 12/20

This maintenance has been completed.

If users are having playback issues please clear the browser's cache.


History:
On Tuesday, 12/20, between 10 a.m. and noon, OME personnel will be working with a vendor to update various Mediasite system software components. Mediasite functionality such as uploading, processing, editing and playback may be unavailable at times during this maintenance window.

Network maintenance 12/17

This maintenance has been completed


History:
This maintenance has been completed History: NTS will be performing network maintenance in Calvin Hall on Saturday (12/17/16) from 8:00am to 8:30am. This maintenance will only affect wired connections. Wireless service will be unaffected. If you experience network issues after the maintenance window, please try disconnecting and reconnecting your network cable, or rebooting your device. If you continue to experience issues, please contact the IT Help Desk for assistance at 532-7222.

PaperCut Maintenance 12/19

This maintenance has been completed. The $10 free printing balances for the Spring semester have been credited to students' PaperCut accounts.

History:
Beginning at 8am on Monday, December 19th we will be migrating PaperCut to a new server. During this time printing will be unavailable in Hale Library, University Computing Labs, the Business Building, and the Residence Halls. Web printing will also be unavailable during this time. Patrons needing to print during this time will need to visit the IT Help Desk for assistance. Services should begin to be restored by noon on the 19th, but some printers may be offline until after the new year.

FIS Reports Maintenance - Monday 12/5

This has been completed.

History:

12/5/16
Due to some performance issues, the reports portion of FIS will not be available for about an hour starting at noon today.

Qualtrics Email Issues

This issue has been resolved.

History:
Qualtrics has informed ITS that Microsoft Outlook and Office 365 are currently blocking all emails from @qemailserver.com. Qualtrics is working with Microsoft on this issue. If you are sending surveys via the Qualtrics email system, please use either no-reply@qualtrics-survey.com or no-reply@qualtrics-research.com as the from email address because Microsoft will not block these addresses.

Phishing Scam

K-State has received a phishing scam that purports to be from President Richard B. Myers. Please do not respond and delete this email.

The holidays are an opportune time for phishing scams, please beware. If you are uncertain, contact the IT Help Desk at 785-532-7722 or helpdesk@ksu.edu.

Dickens and 3rd Floor Hale Computer Labs Closed

This issue has been resolved.

History:

11/21/16
Dickens computer lab and part of 3rd floor computers of Hale Library are closed for maintenance until further notice. Computers are available in Seaton 022 and on the 1st, 2nd, and 4th floors of Hale Library.

The K-State Student Union computer lab temporarily closed

The K-State Student Union computer lab is temporarily closed.  Will update when more information is available.

K-REx Performance Issues

This issue has been resolved.

History:

K-REx is currently unavailable. Maintenance is working to resolve this issue shortly. We apologize for the inconvenience.

Zoom Service Issues

This issue has been resolved.

History:

Thursday, November 17 2016, 3:29 p.m.
Investigating - We have received reports of customers having issues logging into the website as scheduling, starting, and joining meetings. We are currently investigating.

Catfiles/NFS Performance Issues

This issue has been resolved.

History:

11/15/16
Users are reporting slowness when using Catfiles/NFS. Additional storage has been added to Catfiles/NFS. While data is being distributed across this new node users may notice a little slowness in Catfiles/NFS response. Hopefully this will only be for a short duration. Once the new node has been populated we should notice an increase in response of Catfiles/NFS.

Computing Labs Server maintenance - 11/22

This maintenance has been completed.

History:

11/15/16
We will be upgrading the provisioning servers supporting the computing labs on Tuesday November 22 beginning at 8am. No downtime is expected during the upgrade. This will primarily affect public Library computers.

XenDesktop maintenance - 11/21

This maintenance has been completed.

History:

11/15/16
We will be updating the XenDesktop servers to release 7.11 on Monday November 21 beginning at 8am. No downtime is expected during this upgrade. Affected public labs are Dickens 001, Union, and Hale Library 3rd Floor.

PaperCut maintenance - 11/21

This maintenance has been completed.

History:

11/15/16
We will be upgrading the PaperCut server to the latest version on Monday November 21 beginning at 8am. The upgrade usually takes around 20 minutes and PaperCut services will be unavailable during this time.

Network Maintenance - Hale Library wireless 11/09 to 11/10

This maintenance has been completed.

History:

11/8/16

NTS will be performing maintenance on the wireless service in Hale Library beginning Wednesday (11/9) at midnight through Thursday (11/10) 1:00am. Once the maintenance has been completed, we will be starting a pilot program for a new wireless authentication service. This will affect connectivity to KSU Wireless and KSU Housing, in the Library. User experiences can vary depending on individual device configurations. For most users, the first time they try to connect to KSU Wireless and KSU Housing , they will be prompted to accept a new SSL certificate. This acceptance is required before the user's credentials can be passed to the new server for authentication. If you have concerns or questions regarding this new procedure, or have difficulties connecting to KSU Wireless and KSU Housing while visiting Hale Library, please see an IT Help Desk consultant in Room 214.

OneNote for OneDrive Unresponsive

This issue has been resolved.

History:

11/7/16 The OneNote for OneDrive web application is currently unresponsive and will not load. ITS staff are aware of the problem and are working on a resolution.

Canvas Document Previewing Error

This error has been remedied and should no longer be occurring.

History:
Canvas is generating errors for some instructors when they attempt to preview documents using Speedgrader. Instructure support has identified an issue between Canvas and Crocodoc, causing these errors to be generated. More information can be found at http://status.instructure.com/.

PaperCut maintenance - 11/05

This maintenance has been completed.

History:
Tomorrow night beginning at 7pm we will be performing maintenance on the primary PaperCut server and the WebPrint VMs in order to install Windows updates. While the primary server is offline there will be a temporary outage of PaperCut of approximately 5-10 minutes.

Network maintenance - 11/09

This maintenance has been completed.

History:

11/5/16
Network maintenance will be performed from midnight 11/9/16 through 6:00am 11/10/16, which will affect the link between the Manhattan and Olathe campuses. A brief outage is expected as traffic is re-routed through alternative paths.

Server maintenance - 11/04

This maintenance has been completed.

History:
Resource 25, Salina General Ledger and QAS will be unavailable starting at 5pm tonight for scheduled maintenance. The maintenance is expected to last 1-2 hours.

Web Server Infrastructure Upgrade - 11/02

This maintenance has been completed.

History:

11/1/16
There will be an upgrade to the Web Server Infrastructure on Wednesday, November 2nd from 7am to 8am. No downtime is expected.

Web Content Issues - Advisories and News Widget

This issue has been resolved.

History:

11/1/16
Due to some ongoing database issues some web content (including advisories and the news widget) may not contain complete information or may render incorrectly. ITS is aware of the issues and are working to resolve them.

Transaction Hub Issues

This issue has been resolved.

History:

10/31/16
Transaction Hub is currently down due to database issues. ITS is aware and is working with Oracle to resolve the problem. Users may experience issues with some web applications due to this outage.

K-State Connect Page Temporarily Unavailable

This issue has been resolved.

History:

10/31/16
Users are reporting that they are unable to access the Connect page. They receive the following error message:

Temporarily Unavilable

The page you are trying to reach is temporarily unavailable. Once the page is available, it may be accessed by refreshing your browser. If this problem persists, please contact the IT Help Desk.

ITS Staff are aware of the issue and are working to resolve it.

Isilon Storage Maintenance - 10/27

The upgrade has been completed.

History:
There will be an upgrade to the Isilon Storage Appliance on Thursday, Oct 27th from 5am to 5:40am. No downtime is expected.

Possible services affected: Catfiles, NFS Shares

Student Ambassador Elections Website Issues

This issue has been resolved.

History:

Users are reporting issues going to the Student Ambassador Elections website: http://www.k-state.com/currentstudents/studentambassadors/index.php

They receive the following error message:

"The election System has encountered an unknown error, please log off and try again. If you feel you have reached this message in error, or continue to receive this error, please contact:

IT Help Desk"

ITS Staff are aware of the issue and are working to resolve it.

Qualtrics Sign In Issues

The Qualtrics sign-in page is currently functioning as normal.

History:

Users are unable to sign in to Qualtrics. They receive the error:

"Oops! We encountered an unexpected error while trying to log you in. Please try again."

ITS Staff are aware of the issue and are working to resolve it.

CAS Update - Wed. 10/19

This maintenance has been completed.

History:

CAS PassThroughs is being updated at 7:30 am Wednesday, October 19, 2016. Webmail and the Career and Employment Services application use CAS PassThroughs for authentication. This update should not cause any downtime, but there is a slight chance for a brief, less than 10 minute, outage. The update should be completed before 8 am.

Commerce Bank Student Union issues - 10/12/16

The issues have been resolved at the Commerce Bank in the Student Union.

History:

Commerce Bank in the Student Union is experiencing technical issues this morning and won't be open till later today. The other two branches in Manhattan are not affected.

Connect release 6:30am-7:30am 10/12/16

This maintenance has been completed.

History:

Connect will be unavailable during this planned release of the new Balances widget. The Balances widget replaces the Housing and Dining widget. All K-Staters will be able to view their balances for meal plans, Cat Cash, and limited free printing in the Balances widget.

Connect release - 8:30pm-10pm 10/10/16

This maintenance has been completed.

History:
Connect will be unavailable during this planned release of the new Courses widget. The Courses widget replaces the KSIS and K-State Online widgets. All K-Staters will be able to access their current semester courses in one place with the Courses widget.

Network maintenance 10pm-Midnight 10/10/16

This maintenance has been completed.

History:
Monday, October 10th, between 10 pm and midnight, ISC staff will be performing sofware upgrades on campus firewalls. In all but one case, firewalls are in HA pairs, so upgrades should not cause any noticeable service disruptions.  In addition, we will be updating the AnyConnect client, so after the maintenance window, those connecting to the VPN services will notice that their AnyConnect client will perform an update shortly after they establish a VPN session.

Network Maintenance - 10/6

This maintenance has been completed.

History:
NTS will be performing maintenance on wireless infrastructure tonight (10/6/16) from 10pm to midnight. We do not anticipate any loss of wireless service during the maintenance. The maintenance will not affect wireless infrastructure in the Residence Halls, Jardine Apartments, or Athletics, or KDA.

K-State Connect and the Connect Bar are unavailable

Connect and the Connect Bar are back and available. The release was rolled back. ITS will continue to analyze and determine why Connect and the Connect Bar went down unexpectedly during the software release.

History:

Connect and the Connet Bar are currently unavailable. ITS staff are aware of the issues and are working to resolve them.

KSIS running slow

This issue has been resolved.

History:

The IT Help Desk is reporting they have had several calls that KSIS is running slow.  IT staff are working on a resolution and we apologize for the inconvenience.

Dickens Hall Network Maintenance - 10/5

This maintenance has been completed.

History:

NTS will be performing emergency network maintenance on switches in Dickens Hall tonight (10/5/16) from 8pm-10pm. The user will experience periodic service outages of both wired and wireless connections during the maintenance period.

LDAP Server Issues

This issue has been resolved. History: ITS is aware of a high load on our LDAP servers. This is impacting password changes and logging in. It is being worked on and updates will be posted as we know more.

Kedzie, Thompson and All Faiths Chapel without power

Power has been restored to all areas of the Manhattan campus, including Kedzie Hall. All classes will return to normal schedules and locations effective Thursday, September 29.

History:

The Kedzie Hall power outage continues through today, Wednesday, Sept. 28.  Classes have been rescheduled to other buildings and students should check with professors for details. Updates will be provided as available.

History:

The power outage continues for Kedzie Hall because of an underground line break. The outage is expected to continue through Tuesday, Sept. 27.  Power has been restored to Thompson Hall and All Faiths Chapel.

History:

Power is on in Thompson Hall and All Faiths Chapel. Kedzie Hall is still without power. Updates will be provided as available.

History:

Electricity is out for Kedzie Hall, Thompson Hall and All Faiths Chapel because of an underground line break. Those buildings will likely be without power throughout Monday, Sept. 26. Updates will be provided as available.

Student Union 2nd Floor Network Outage

This issue has been resolved.

History:

The network on the second floor of the Student Union is currently down. This outage affects wired and wireless services. ITS staff are aware of the issue and are working to resolve it.

Emergency Datacenter Maintenance

This has been completed.

History:

At 11:20 AM, ITS will be performing emergency maintenance in the Data Center to correct a problem with infrastructure. This maintenance is not expected to cause a service disruption. This maintenance window will be for one hour or less.

Planned Maintenance: Old LDAP Infrastruxure Decommissioning - Wednesday 9/21

This maintenance has been completed.

History:

The Office of Mediated Education (OME)has worked the last several months to fully migrate to the new LDAP infrastructure. On 9/21/2016 11am CST the old LDAP infrastructure will be de-commissioned. If there are issues this action is easily reversed to restore service. That being said, OME does not anticipate issues because the access logs have been monitored for the last month and has migrated the systems that were still hitting the old LDAP to the new infrastructure.

Procera License Update - Mon. 9/19 (10pm-11pm)

This maintenance has been completed.

History:
On Monday, September 19, between 10:00 p.m. and 11:00 p.m., security will be performing a license update on the Procera appliance. This maintenance may result in a brief disruption of internet traffic as services are restarted to apply the new license.

Mediasite Issues

The Mediasite issues have been resolved.
 
History:
Mediasite is currently experiencing both playback and upload issues. ITS staff are working with the vendor to resolve the issues. 

Webmail Login Issue

This issue has been resolved.

History:
9/12/16 9:30am
When signing into Webmail some users are getting the error message "We can't get that information right now. Try again later."  If you receive this message, please clear the cache and try again. ITS staff are aware of the matter and are working on a resolution. 

Webmail Sign-In Error on Chrome

K-State webmail is currently encountering sign-in errors due to updates to sign-in systems.  This problem occurs primarily on Google Chrome and affects all operating systems.  ITS staff are aware of the issue and are applying changes as necessary to resolve the problem.

Users who encounter sign-in errors will continue to experience issues until they clear their cache and attempt to sign in again.  Instructions on how to do so can be found here: https://kstate.service-now.com/kb_view.do?sysparm_article=KB12251.

Employee Self Service/HRIS Maint Sept 16-19

HRIS/Employee Self Service Upgrade Complete

The Division of Human Capital Services and the Office of Information Systems are pleased to announce that the HRIS conversion/upgrade is complete.  

With this conversion, the HRIS/Employee Self Service URL changed to:  https://hris.k-state.edu

Users will need to update . . .

• Employee Self Service/HRIS bookmarks in web browsers.
• Web pages that display the HRIS URL or have a link to HRIS.
• Emails that display the HRIS URL or have a link to HRIS.
• Printed materials that display the HRIS URL.

Phone Outage

Phone services have been restored.

History:
Currently there is limited phone service in the buildings that were affected by the water that damaged some of the infrastructure in the Vet Med phone switch room. Technicians are continuing to work on the problem and services will be restored as soon as possible.

Buildings affected:

Veterinary Medicine (Trotter, Mosier, Coles)
Bio Security
Bramlage
Call Hall
Child Development Center
Davenport
Edwards
Football Practice
Frank Myers/Baseball
Intnl Student Center
Leadership Studies
Pat Robert Hall
Pittman
Rec Complex
Weber
East Side Football

History:
Water has damaged some of the infrastructure in the Vet Med phone switch room.  At this time the switch has been shut down and there is no phone service in the following buildings. Technicians are working on the problem and services will be restored as soon as possible.

Buildings affected:

Veterinary Medicine (Trotter, Mosier, Coles)
Bio Security
Bramlage
Call Hall
Child Development Center
Davenport
Edwards
Football Practice
Frank Myers/Baseball
Intnl Student Center
Leadership Studies
Pat Robert Hall
Pittman
Rec Complex
Weber
East Side Football

Phone Outage

Currently there is limited phone service in the buildings that were affected by the water that damaged some of the infrastructure in the Vet Med phone switch room. Technicians are continuing to work on the problem and services will be restored as soon as possible. Buildings affected: Veterinary Medicine (Trotter, Mosier, Coles) Bio Security Bramlage Call Hall Child Development Center Davenport Edwards Football Practice Frank Myers/Baseball Intnl Student Center Leadership Studies Pat Robert Hall Pittman Rec Complex Weber East Side Football History: Water has damaged some of the infrastructure in the Vet Med phone switch room. At this time the switch has been shut down and there is no phone service in the following buildings. Technicians are working on the problem and services will be restored as soon as possible. Buildings affected: Vetrinary Medicine (Trotter, Mosier, Coles) Bio Security Bramlage Call Hall Child Development Center Davenport Edwards Football Practice Frank Myers/Baseball Intnl Student Center Leadership Studies Pat Robert Hall Pittman Rec Complex Weber East Side Football

Network Maintenance - Guest wireless in Olathe and KDA - 9/1

This maintenance has been completed.

History:
NTS will be performing maintenance 9/1/16 from 10pm to midnight. We will be making a change to the guest wireless network routing at the Olathe campus and the KDA building. This maintenance will not affect authenticated wireless in either location.

Trend Micro Update - Week of Sept. 6th

This Maintenance has been completed.
History:
ITS is updating the Trend Micro servers on Tuesday, Sept 6th after business hours. Throughout the week updates will be rolled out to users who have Trend Micro installed on their computers. Once the updates are completed a restart of the computer will be required for the updates to go through. These updates are to support Windows 10 Anniversary edition.

Isilon Boot Drive Replacement Maintenance - Wed 8/31

This maintenance has been completed. 

History:
EMC will be here tomorrow at 3 pm (8/31/16) to replace a failed boot drive in node1 of the Isilon cluster. Connections on node one will be moved to other nodes during this maintenance since the node will have to be powered off to replace the internal boot drive.

Content Mangement System Down

This issue has been resolved.

History:

The Content Management System (CMS) is down this morning for administrators due to an OmniUpdate server issue. OmniUpdate is working to resolve the problem, but for now users cannot log in.

Phishing Scam - Meeting Notification

Phishing scam - Meeting Notification hitting user's email accounts this morning. Clicking on the URL and going to the website will allow the site to download malware to your computer. URL is blocked on the K-State Network and by Trend Micro Antivirus. If you accessed the website please run a malware scan on your computer to remove anything harmful that may have been installed.

This is what the scam looks like:

From: Kansas State University [mailto:helpdesk@k-state.edu]

Sent: Monday, August 29, 2016 6:42 AM

To: ****** *****

Subject: Meeting Notification

You have a meeting notification.

Click here http://www.geetasilkmills.com/k-state.edu/index.php to view full details

Thank you.

Kansas State University

Security maintenance - Colby, BRI, Athletics 8/24

The maintenance has been competed for BRI.

History:
The BRI upgrade was completed.  The Colby and Athletics will be re-scheduled for another time.

August 24th, between 10 PM and midnight, we will be upgrading firewalls in Colby, BRI, and Athletics, as well as the management application to apply fixes.  There will be service disruptions to each of these areas as the upgrade is completed.  If you have questions, please e-mail security@ksu.edu .

Beware of Phishing Scams

ITS has seen an increased number of phishing scams being reported by users. Phishing scams are emails that ask for users to "Verify your email now" or "Click here to reactivate your password".

Kansas State University will never ask you for your password in an email or a survey. If you receive an email asking to verify your account, reactivate your password, or anything else that looks suspicious please forward the email to abuse@ksu.edu.  If you have questions, please call the IT Help Desk at 785-532-7722.

Follow our scams blog: https://blogs.k-state.edu/scams/ for continuous updates on scams that the email abuse team has processed and determined as phishing.

History:
We have seen an increased number of phishing scams being reported by users. Phishing scams are emails that ask for users to "Verify your email now" or "Click here to reactivate your password". The link in the email then takes the user to a website with a form that the user can fill out with their information. The scammer then takes the information that the user filled into the form and compromises the user's account.

Kansas State University will never ask you for your password. If you receive an email asking to verify your account, reactivate your password, or anything else that looks suspicious please forward the email to abuse@ksu.edu and the K-State email abuse team will process the email. Follow our scams blog: https://blogs.k-state.edu/scams/ for continuous updates on scams that the email abuse team has processed and determined as phishing.

Network Maintenance - Bluemont Hall - Wed 8/17

This maintenance has been completed.

History:
NTS will be performing network maintenance in Bluemont Hall on August 17th, 2016 from 10pm to midnight. During the maintenance, both wired and wireless connections throughout the building will be affected for a short period while the switches reboot.

Advisories to be upgraded 8/18/16 @ 7pm

This maintenance has been completed.

History:
Advisories will be upgraded Thursday at 7pm. No downtime is expected. A brief test advisory will be posted on Connect, the K-State mobile app, and the Salina, Olathe, and main K-State homepages. A push notification from the mobile app will not be sent during the test. Advisories is the application that pushes and brokers K-State Alerts emergency messages to K-State websites and the mobile app.

Password change feature down

This issue has been resolved.

History:

Users are currently unable to change their passwords in eProfile. The K-State IT Help Desk is also unable to change users passwords. ITS staff are aware of the issue and are working to resolve it.

Isilon Maintenance - 8/12

 The maintenance has been completed.

History:
Friday, August 12th at 6 PM the Isilon storage system will be upgraded to address some known issues ITS experienced. This will be an online upgrade, but there may be some momentary interruptions to catfiles and NFS shares as the connections move between nodes.

PaperCut Upgrade - Wed Aug 10

This maintenance has been completed.

History:

At 7am on Wednesday August 10, IT staff will be performing an upgrade to the PaperCut system. Printing will be unavailable during this time. The upgrade is expected to be completed by 7:30am

Phone cable replacement project: August 11th - 14th

 This maintenance has been completed.

History:
Networking and Telecommunications Services needs to replace cable that was damaged last year when the steam tunnels were flooded. While a fix has been in place, the work occurring next weekend will permanently repair the cable. Repairs will occur outside of normal working hours and will only affect telephone lines and not data connections.

Work begins on Thursday, August 11 at 5 p.m. The first building to be repaired will be Anderson Hall. Service work will be completed during the evening and telephones in Anderson Hall will be back in operation by 8 a.m. Friday morning. Phone cable replacement will continue after 5 p.m. on Friday, August 12 and run through the weekend.

All phones should be operational by 8 a.m. Monday morning, August 15. If users experience any outages after these repairs, please call the repair line at 532-7111. Updates will be posted on the www.ksu.edu/its/status page.

Buildings where phone cable will be repaired include:
Anderson Hall
Marianna Kistler Beach Museum of Art
Calvin Hall
Fairchild Hall
Kedzie Hall
McCain Auditorium
Nichols Hall
Thompson Hall

Computer Lab Maintenance - 08/03

The maintenance has been completed.

History:
On Wednesday, August 3rd all centrally supported computer labs will be unavailable from 6am to 8am for maintenance. Affected labs are Hale Library, Dickens 001, and Seaton 022.

Computer Lab Maintenance - 08/05

This maintenance has been completed.

History:

Due to server maintenance, computer labs in Dickens 001, Seaton 022, and Hale Library 24HR study may be unavailable from 6:00pm-10:00pm on Friday August 5.

Rocket Chat upgrade - 08/04

This maintenance has been completed.

History:
8/3/16
Tomorrow morning, August 4th, 2016, at 7 am, we will be upgrading our Rocket Chat server to the latest version. There will be a brief outage. Please quit and restart your Rocket Chat Client after that time.

KSIS Migration to Converged Infrastructure 7/29-7/31

Information Technology Services successfully migrated KSIS to the new converged infrastructure: a combination of servers, storage, networking, virtualization and management. 

History:
KSIS will be unavailable 5 p.m. Fri. July 29 through Sun. July 31 while Information Technology Services migrates the system to the new converged infrastructure.  KSIS will be brought up as soon as the migration is complete.  See the official announcement in K-State Today for more information.

During the migration the KSIS URL will change from https://isis.k-state.edu to https://ksis.k-state.edu.

Users are advised to update all:

• KSIS bookmarks in web browsers
• web pages that display the KSIS URL or have a link to KSIS
• emails that display the KSIS URL or have a link to KSIS, and
• printed materials that display the KSIS URL.

Scantron Issue

This issue has been resolved.

History:
7/29/16 at 5:12pm
Information Technology Services (ITS) is looking into an issue with the Scantron tool that pushes grades to K-State Online Canvas. Users will not be able to transfer Scantron responses from the tool into their Canvas course at this time. ITS apologizes for any inconvenience.

Dickens computer lab maint. 7/27-08/02

This maintenance has been completed.

History:
The Dickens 001 computer lab will be partially closed from Wednesday July 27th through Tuesday August 2nd for equipment upgrades. During this time approximately half the lab will be unusable while equipment is replaced while the other half will remain open for use. Those needing a quieter place to work during these upgrades are encouraged to use Hale Library or Seaton 022.

Network Maintenance Residence Halls/Jardine - Thurs. July 28th

This maintenance has been completed.


History:
Thursday evening, July 28th, between 11:00 and 11:30 pm, a firewall will be installed in front of the Residence Hall/ Jardine networks. During installation, there will be a 1-2 minute service disruption as fiber connections are made. Beyond this disruption, there are no anticipated service disruptions expected with this maintenance.

Evaluation Test - 07/22

This maintenance has been completed.

History:
Friday evening, July 22nd, between 10 PM and 10:15 PM, a firewall will be powered up in preparation of an evaluation we will be performing.  Initially, it will not be in the network, so no service disruption is anticipated.  We will send out a notification in advance of placing it in the network once that date/time has been determined.

Mathematica Down

Mathematica issue has been resolved.

History:
Mathematica is currently down. ITS Staff are aware of the issue and have contacted the vendor. They are working on a solution. Mathematica is working correctly in the university computing labs if access is needed.

Isilon maintenance - 07/20/16

This maintenance has been completed.

History:

ITS will perform maintenance on the Isilon File Cluster tonight at 6PM. This set of devices provides NFS and SMB (Windows) file sharing to a large number of systems and users on campus. This will be a rolling reboot of all 4 nodes in the cluster. You may experience a brief connection interruption if you are using this service but it will be back online shortly after.

Computer Lab Maintenance 7/20

This maintenance has been completed.

History:
From 6-7pm on Wednesday 7/20/16 servers supporting the Hale Library Infocommons and University computer labs will be undergoing maintenance. No outage of the computer labs is expected, though there is a small possibility of an outage during this maintenance.

FIS Performance Issues

This issue has been resolved.

History:
Tuesday, July 19 2016, 12:07 p.m.
FIS performance continues to be very slow. ITS Staff are investigating and have contacted vendors for support.

KanREN Maintenance - 7/15/16

The maintenance has been completed.

History:
KanREN will be performing network maintenance on July 15, 2016 beginning at 12:01am to 12:30am. This maintenance will affect internet connectivity to the Manhattan, Salina, and Olathe campuses. KanREN expects the network outage to be very brief (less than 1 sec).

Talisma Upgrade - 7/14

The Talisma system upgrade has been completed.

History:
The Talisma system will be unavailable starting Thursday July 14th at 5:00pm for a hardware refresh and application upgrade. The system is expected to come back online Monday July 18th by 8:00am.

Voicemail Issues

Issues regarding the management of voicemail profiles has been resolved. Users are now able to change voicemail passwords, and features such as managing greetings.

History:
NTS has resolved the issues with sending and received voicemail that were reported yesterday (7/18). However, the are still issues with managing user profiles, such as changing voicemail passwords and greetings. We are currently working with the vendor to resolve these issues, and will update the IT Status page when the situation has been corrected.

There are issues currently with Voicemail. NTS is aware of the issue and is working diligently to solve it. Updates on this issue will be released as a solution is found.

K-State Online Canvas: Scantron Down

This issue has been resolved.

History:

The Scantron application in K-State Online Canvas is currently down. ITS staff are aware of the issue and are working to resolve it.

CashNet in KSIS Unavailable

This issue has been resolved.

History:

Users are receiving the following error message when trying to pay bills in KSIS:

This site is temporarily down for end-of-day processing. The site is taken down every afternoon from 3:00-4:00. Please check back after 4:00PM CST to make your online payment.

We apologize for any inconvenience this may cause.

Thank you for your patience.

ITS Staff are working with the vendor to resolve this issue.

Financial Information System Emergency Maintenance

A Temporary Solution has been implemented and a more permanent solution is being worked on for the Financial Information Systems issue. Please stay tuned for future updates.

Beware of Ransomware

“Locky” is a new “crypto-ransomware” type of malware that locks up your computer files and requires a monetary payment to unlock them. Locky ransomware is delivered via email as an invoice in a Word attachment.

If you receive a ransomware email, do NOT click on the attachment.

Send the original email with full Internet headers to abuse@k-state.edu, and delete the email. Instructions on how to include full email headers can be found at http://www.k-state.edu/its/security/report/getheaders.html. ITS is still getting a number of reports of ransomware to their email abuse team and encourages users to be cautious.

Wireless Network Maintenance - Union - 07/13

This maintenance has been completed.

History:
NTS will be performing maintenance on the wireless infrastructure in the Union 7/13/16 from 10:00pm to 11:00pm.  This maintenance will cause the access points to reboot.  Wireless users could experience a short loss of connectivity, during this time.  Wired connectivity will be unaffected.

Wireless Network Maintenance - Weber Hall - 07/13

This maintenance has been completed.

History:
NTS will be performing maintenance on the wireless infrastructure in Weber Hall 7/13/16 from 10:00pm to 11:00pm.  This maintenance will cause the access points to reboot.  Wireless users could experience a short loss of connectivity, during this time.  Wired connectivity will be unaffected.

SMTP Email issues

Microsoft has resolved this issue.

History:
Users are reporting being unable to send email via SMTP settings. Microsoft is currently experiencing an issue nationwide with Exchange Online Services and email messages could be delayed. Microsoft is currently working on a deployment of an incremental fix.

Application Outage

DARS is back on line. This issue has been resolved.

History:

7/12/16
Resource25 and Salina General Ledger applications were back online by midday Monday, July 11. The outage was due to disk drive failures. ITS worked through the weekend to troubleshoot and restore these systems.

An announcement in Monday morning’s K-State Today reported that DARS is scheduled for an upgrade and would be unavailable July 18 and 19. Because DARS was one of the applications that was offline last week, ITS decided to move forward with the upgrade and move to the converged infrastructure. DARS will continue to be offline. Our goal is to restore DARS to full service by July 13.

ITS staff appreciates the patience of campus while we worked with our vendor partners to troubleshoot and restore these important systems.


7/11/16
ITS has received the replacement drives and are in the process of restoring the systems. Further updates will be forthcoming.  If you have any questions regarding this outage, please contact ESTech at estech@ksu.edu.


7/8/16
Due to drive failures three Solaris servers are currently down. This impacts DARS, Salina General Ledger, and Resource 25 applications. ITS staff are aware of the outage and are working to bring the servers back online.

If you have any questions regarding this outage, please contact ESTech at estech@ksu.edu.

DARS Maintenance

The server that delivers DARS audits is being rebooted this morning. DARS audits will be unavailable while this work is in process. This should be a brief outage.

Network Maintenance - Holton Hall - 06/30

This maintenance has been completed.

History:
NTS will be performing maintenance on the Holton Hall switching infrastructure June 30th, 2016 from 10:00 p.m. till midnight.   Wired and Wireless connectivity will be affected during this maintenance.

Network Maintenance - DHCP - 6/23

This maintenance has been completed.

History:
NTS will be performing network maintenance on a DHCP server, June 23, 2016, from 10pm to midnight. This maintenance is considered non-service impacting, as DHCP services will continue to be available throughout the maintenance period.

Wireless Network maintenance Thursday 06/23

This maintenance has been completed.

History:
NTS will be performing maintenance on the campus wireless infrastructure June 23rd, 2016 from 10:00 p.m. till midnight. Users can experience short disruptions to service during the maintenance period. Athletics and Housing Wireless will not be affected by the maintenance.

Network Maintenance Wednesday 6/22

The maintenance has been completed.

History:
NTS will be performing emergency maintenance on June 22, 2016 from 12:01am - 6:00am. The maintenance could impact both wired and wireless network connectivity to multiple campus buildings, the Residence Halls, Jardine, and the Olathe campus. If you have any questions regarding this maintenance, please contact NTS at network@ksu.edu.

Service-Now Upgrade Monday 6/27

We are planning to upgrade Service-Now on Monday June 27th starting at 5am and lasting approximately 2 hours. It is an automated process and no downtime or outages are expected. If you experience any issues, report it by creating an incident.

Network Maintenance Waters Hall - 6/21

This maintenance has been completed.

History:
NTS will be performing network maintenance in Waters Hall tonight, June 21st 2016 from 10 p.m. to midnight. During the maintenance, both wired and wireless connections on the first floor of the east wing will be affected while the switches reboot.

Network Maintenance - Tuesday 06/21

This maintenance has been completed.

History:
NTS will be performing maintenance on Tuesday (6/21) from 10pm to midnight, on two of the campus DNS servers.  The DNS service is provided by multiple redundant servers.  So we do not anticipate any impact on network connectivity during this maintenance.

Network Maintenance - Waters Hall 6/17/16

This maintenance has been completed.

History:
NTS will be performing network maintenance in Waters Hall on June 17^th, 2016 from 10 p.m. to midnight.  During the maintenance, both wired and wireless connections on the first floor of the east wing will be affected while the switches reboot.

Power outage - Call, Umberger, Dykstra halls

The power has been restored to Umberger, Dykstra, and Call Hall.

History:
Power has been restored to Umberger and Dykstra Halls. A portion of Call Hall remains without electricity due to issues with a transformer.

History:
Wired and Wireless network is down in Call, Umberger and Dykstra halls because of the electrical outage due to a high voltage line break. Electricity will be out until at least noon, but it potentially may take longer for power to be restored.

History:
Wired and wireless network is down in Call Hall, Dykstra, and Umberger. ITS staff are aware of the issue and are working to resolve it.

Network Maintenance - Seaton Hall - Tuesday 06/14

This maintenance has been completed.

History:
NTS will be performing network maintenance in Seaton Hall on June 14, 2016 from 10pm to midnight. During the maintenance, both wired and wireless connections in the basement and 1st floor will be affected for a short period while the switches reboot.

Network Maintenance - Holtz Hall - Tuesday 06/14

This maintenance has been completed.

History:
NTS will be performing network maintenance in Holtz Hall on June 14, 2016 from 10pm to midnight. This maintenance will affect wired connectivity while the network is transitioned to private ip space. If the user experiences issues with connectivity, following the maintenance, please restart your computer to insure it is getting a DHCP lease in the new network.

PaperCut Upgrade - Wednesday 06/15

This maintenance has been completed.

History:
iTAC staff will be performing an upgrade to the PaperCut system on Wednesday June 15th beginning at 6am. This upgrade is expected to take approximately an hour.

Printing will be unavailable in all areas that use PaperCut including Hale Library, Dickens 001, Seaton 022, and the Residence Halls. 

iTAC staff will be performing an upgrade to the PaperCut system on Tuesday June 14th beginning at 7am. This upgrade is expected to take approximately an hour. Printing will be unavailable in all areas that use PaperCut including Hale Library, Dickens 001, Seaton 022, and the Residence Halls.

Network Maintenance - Waters Hall - 6/7

This maintenance has been completed.

History:
NTS will be performing UPS maintenance in Waters Hall on 6/7/16 from 7:00am to 7:30am. This maintenance will affect network connections on the west side of the building, 1st and 2nd floors.

Email Client Connection Issues

Users are reporting having difficulties logging into Email Clients. Webmail (webmail.ksu.edu) works to access emails, but Outlook and ListServs are reporting errors. This is currently being investigated and this post will be updated as we learn more. If you have any questions, please call the IT Help Desk at 785-532-7722.

Network Maintenance - Old Foundation Center - 06/02

This maintenance has been completed.

History:
NTS will be performing network maintenance on the connection to the Old Foundation Center on June 2, 2016 from 10pm to midnight. The maintenance will affect both wired and wireless connectivity during this window.

Connectivity Issues

The DHCP issues have been resolved.
History:
We were experiencing issues with the DHCP service in several buildings.  These initial problems have been addressed, as of noon today (5/31/16).  NTS will be working throughout the week to transition all DHCP services to a new platform.  If you experience issues with connectivity, please notify the IT Help Desk at 785-532-7722.

Network Maintenance - Salina Campus - Tues 5/24

This maintenance has been completed.

History:
Cox will be performing network maintenance in Salina on May 24, 2016. The maintenance could affect connectivity to the Salina Campus for a short time between 12:01am and 5:00am.

OpenLDAP Migration - Tuesday 5/24

This update has been completed. Please report any issues regarding this update.

History:
Important Things to Note:
Secure channels such as SSL and TLS are required for access.
Anonymous binds are disabled.
isMemberOf is no longer supported. Please use memberOf instead

History:
The Office of Mediated Education has worked the last several months to replace our aging LDAP infrastructure with OpenLDAP. On May 24th 10am we will point the ldap urls to our new OpenLDAP servers.

Network Maintenance - Vet Met 05/25

This maintenance has been completed.

History:

NTS will be performing maintenance on the wireless infrastructure in the College of Veterinary Medicine Complex on Wednesday (5/25) from 9:00pm to midnight.   This maintenance will cause the access points to reboot.  Wireless users could experience a short loss of connectivity, during this time.  Wired connectivity will be unaffected.

Mediasite Service Migration

This maintenance has been completed.  

History:
Published on 5/24/16 at 1:07 PM
Mediasite, K-State Online's tool for creating, managing, and distributing video and rich media content, will be migrated to new on-campus systems June 1st - July 4th. During the migration, users are discouraged from uploading new Mediasite content or modifying existing content, as changes may have to be reapplied after the migration is complete. Existing content will remain viewable throughout the migration. See the Mediasite migration webpage for more details: http://www.k-state.edu/mediasite/migration

Network Maintenance - Eduroam 5/26

This maintenance has been completed.

History:
NTS will be performing upgrades to the authentication servers that support Eduroam connectivity.  This maintenance is scheduled for Thursday(5/26) from 9pm to midnight.  During the maintenance window there will be periods of time in which Eduroam authentication will not be available.  This will affect K-State users traveling to other Eduroam institutions, as well as visitors to our campus that are connecting to the Eduroam ssid.

Network Maintenance - KanREN 5/21

The maintenance has been completed.

History:
KanREN will be performing maintenance on their backbone network on May 21, 2016 from 6:30am to 4:00pm. The connection between KanREN and K-State will remain up during this maintenance. However, we may experience some latency in traffic destined for the internet.

Canvas user interface upgrade - Friday 5/20

The upgrade has been completed.

History:
As announced previously in K-State Today, the Canvas User Interface (UI) will be upgraded at 3:00 p.m Friday, May 20. None of the functionality in K-State Online is changing. The upgrade will only affect the global navigation; courses will not be affected. To learn more about the new UI, visit the K-State Online webpage.

Network Maintenance - Wednesday 5/18

This maintenance has been completed.

History:
Network and Telecommunication Services will be performing maintenance on the wireless infrastructure in Hale Library 5/18/16 from 9:00pm to 10:00pm. This maintenance will cause the access points to reboot. Wireless users could e

Network Maintenance - KanREN - Wed 5/18

This maintenance has been completed.

History:

KanRen will be performing network maintenance from 12:00pm on 5/18/16 through 11:00pm on 5/19/16. User's network connectivity on the Manhattan, Salina, and Olathe campuses should not be impacted by this maintenance.

Network Maintenance - Thurs 5/19

This maintenance has been completed.

History:
Tues 5/17/16
Network and Telecommunication Services will be performing DHCP server maintenance from 7:00am to 8:00am on Thursday 5/19/16. We do not anticipate any impact to user network connectivity during this maintenance.

K-State InfoCommons and Computer Lab upgrade Thursday 5/19

This maintenance has been completed.

History:
The servers supporting the K-State Infocommons and Computing Labs will be upgraded on Thursday May 19th beginning at 7am. Servers will be upgraded one at a time so no outage is expected though pauses may occur as sessions migrate. Maintenance should be completed around 8:30am.

Webmail Missing Folders

Users are unable to view the full list of folders in Webmail for mailboxes that have over 1,000 folders. In this scenario, only the first 1,000 folders in alphabetical order will be displayed. As a work around users can use the Outlook desktop client to view all folders. Microsoft engineers are working on a solution.

Office 365 Connection Issues

K-State Information Technology Services has been having periodic issues with an application that connects Office 365 with your eID and password.  When these issues occur, it has prevented an unknown number of people from accessing their O365 email.

History:
Thursday, April 28 2016, 11:18 a.m.
K-State Information Technology Services has been having periodic issues with an application that connects Office 365 with your eID and password.  When these issues occur, it has prevented an unknown number of people from accessing their O365 email.

There is an upgrade scheduled tonight that will potentially resolve the authentication issues.  Your patience is greatly appreciated.
 

K-State Information Technology Services has been having periodic issues with an application that connects Office 365 with your eID and password.  When these issues occur, it has prevented an unknown number of people from accessing their O365 email.

We have corrected some authentication issues that should alleviate the problem. However we are continuing to work with the vendor to upgrade to a newer version of the authentication server.  In the interim, if your email is blocked from connecting using your Outlook client, please try connecting to your email via webmail.ksu.edu. Thank you for your patience as ITS continues to work to resolve the issue.


K-State Information Technology Services has been having near daily issues with an application that connects Office 365 with your eID and password.

When these issues occur, it has prevented an unknown number of people from accessing their O365 email. ITS is indicating "unknown" because some individuals can access their email during this time but others cannot. 

We are planning to upgrade the application to a newer version next week. In the interim, if your email is blocked from connecting using your Outlook client, please try connecting to your email via webmail.ksu.edu. Thank you for your patience as ITS works to resolve the issue.

K-State Olathe Telephone Communcation

Telephone communications between Olathe and the Manhattan campus has been reestablished. ITS staff will address issues as they arise.

ImageNow Maintenance 4/29 - 5/2

The upgrade has been completed.

History:
ImageNow will be upgraded to the latest release, and application servers will be moved to the converged infrastructure this weekend. ImageNow will be unavailable starting at 5:00 PM Friday, April 29th until the upgrade is completed. ImageNow will be available to users by 1:00 AM Monday, May 2nd.

 If you have any questions regarding this maintenance, please contact renglert@ksu.edu.

Manhattan Campus Closed 4/26/2016

Campus is open.

History:

Due to severe weather the K-State Manhattan Campus is CLOSED. Effective immediately all evening classes are CANCELLED for Tuesday, April 26 2016.

Throckmorton and Dairy Barn Network Connectivity Issue

Network connectivity has been restored.

History:
ITS Network staff are working to resolve the network connectivity issues in area's of Throckmorton and the Dairy Barn. 

Network maintenance - Salina campus - 4/22

The maintenance was completed.
 
History:
Cox is going to be performing maintenance on the link between the Salina and Manhattan campuses on 4/22/2016, from 12:01am to 6:00am. This will affect network service for approximately an hour during the window. If you have any questions regarding this maintenance, please let me know.

University Computing Lab VDI Maintenance - 4/22

The maintenance has been completed.

History:
Maintenance will be performed on the VDI environment 4/22 beginning at 7am. Maintenance is expected to last approximately 15 minutes and no disruption is expected.

FIS Login Down

This issue has been resolved.

History:
Users are reporting that they cannot sign into FIS. Active sessions of FIS appear to not be impacted by the sign in issue. ITS is aware of the issue and is working to resolve it.

Email permissions issue

This issue has been resolved.

History:
The IT Help Desk has received a number of calls from users having email access errors concerning permissions. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Network Maintenance - Durland, Rathbone, and Fiedler Hall - 4/20

The maintenance has been completed.

History:
NTS will be performing UPS maintenance in Durland, Rathbone, and Fiedler Hall, on Wednesday 4/20 from 7am - 7:30am. Both wired and wireless service will be affected for a short time (less than 10 minutes) during the maintenance. Engineering Hall will not be impacted by this maintenance.

Server Upgrade - 4/25/16

This maintenance has been completed.

History:
ITS is working through enhancements to the SecureAuth servers (email authentication servers). We will post updates to the ITS Status page when we confirm the upgrade dates.

Financial Information System Maintenance

This maintenance has been completed.

History:
The Financial Information System (FIS) will be migrating to the converged infrastructure this weekend. FIS will be taken down at 5:00 p.m. on Friday, April 15th; the migration will start shortly after and should be complete by approximately 5:00 pm Sunday, April 17th. FIS will be available to users at 6:00 a.m. Monday, April 18th.

Maintenance - Calvin 306 - 04/15

This maintenance has been completed.

History:
Beginning at 2pm on Friday April 15th we will be performing an upgrade of the VDI environment to the newest version. Calvin 306 will be unavailable during this time.

Network Maintenance - Tuesday 04/12/16

This maintenance has been completed.

History:
NTS will be performing switch maintenance in Durland, Rathbone, and Fiedler Hall, on Tuesday 04/12/16 from 10:00 pm to midnight. The maintenance will affect both wired and wireless connectivity. Engineering Hall will not be impacted by this maintenance.

Network Maintenance - 4/6

The Maintenance has been completed.

History:
NTS will be performing network maintenance starting at 10pm on 4/6/16 through 3am on 4/7/16. The following infrastructure will be impacted by this maintenance:
Athletics (wireless)
Danforth Chapel (wired)
First Bank Center (wired)
West Memorial Stadium - Purple Mask (wired)
Library Annex (wired and wireless)
Cardwell (sub-basement wireless)

Users may experience short service outages during the maintenance.

Single Sign On Issues Reported

This issue has been resolved.

History:
Users are getting error messages when trying to sign in to K-State resources. They are receiving either a 502 Bad Gateway error or 503 Service Unavailable error. ITS staff are aware of the issue and are working to resolve it.

Infocommons and Lab Computer issues

This issue has been resolved.

History:

Users are currently experiencing issues with the InfoCommons computers and labs to freeze and not reboot properly. ITS is working on the issue and will provide updates. Please save work frequently to avoid loss.

Webmail Login Issues

This issue has been resolved. 

History:
Thursday, April 7 2016, 6:40 p.m.
The IT Help Desk has received a number of calls about issues logging into Webmail. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Content Management System Upgrade - 4/6

This maintenance has been completed.

History:
4/6/16
Omniupdate, our Content Management System (CMS) vendor will be conducting an upgrade of the Live Delivery Platform at 10am CST. There will be a short interruption to CMS form submission during this time.

Canvas Issue

History:
Canvas is currently experiencing problems related to Explorer 11 and Edge browsers on Windows 10. Some students have reported problems submitting assignments when using these browsers. The "SmartScreen Filter" security feature in IE 11 and Edge is flagging Canvas (specifically, components of Canvas to do with assignment submissions) as potentially dangerous.

Canvas engineers are working to fix this problem, but in the meantime we suggest that students switch to another browser like Chrome 47 and 48, Safari 8 and 9, or Firefox 43 and 44.

For students who wish to use IE 11 or Edge, they can turn off the "SmartScreen Filter" by following these steps:
1. Go to "Settings" in IE 11 or Edge
2. Choose "Advanced Settings"
3. Turn off the option labeled "Help protect me from malicious sites and downloads with SmartScreen Filter"

Reported Email Issues

Some users with email clients using SMTP and IMAP have reported issues sending and receiving emails.  ITS is aware of the issue and is working on a resolution. We apologize for the inconvenience and are working to resolve this issue as soon as possible.

Network Maintenence - Campus wireless - 3/29

The maintenance has been completed.

History:
NTS will be performing network maintenance on the campus wireless infrastructure starting at 10pm on 3/29/16 through 3am on 3/30/16. Users may experience short service outages during the maintenance.

Network Maintenance - Salina Campus - 4/1

The maintenance has been completed.

History:
Cox will be performing maintenance on the link between the Salina and Manhattan campuses on Friday, April 1st from 2:00am - 5:00am. Cox has classified the maintenance as 'non-impacting', so we do not anticipate any loss of service during this period.

Email Issues

This issue has been resolved.

History:
3/28/16
Users are reporting that they are having issues sending or receiving email. ITS staff have been notified and are working to resolve the issue.Webmail appears to be unaffected by the issues.

Infocommons/UCL network maintenance - Thurs 3/17

This maintenance has been completed.

History:
There were issues with the migration to the BlueCat DHCP server. Any computers booted are still working. ITS Staff are working to resolve the issue for non-booting computers.

Beginning at 8:30am this morning ITS will be transitioning the Hale Library Infocommons and University Computing Labs to the BlueCat DHCP server. Any computers booted during this time will be unaffected until reboot. Issues are not expected with this maintenance, but there is a possibility of a configuration issue that will require a bit more time to resolve.

Listserv Web Interface issue

This issue has been resolved.

History:
Resolving because Nancy said so.
Wednesday, March 16 2016, 8:56 a.m.
The IT Help Desk has received calls reporting the Listserv is not available.  Information technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Listserv Maintnenace - Tues 3/15

This maintenance has been completed.

History:
3/15/16 Listserv will be unavailable between 9am and 10am Tuesday, March 15th as part of planned maintenance upgrade.

Citrix Maintenance - 3/14/16 at 8am

The maintenance has been completed.

History:
A new version of Citrix License Manager has been released to fix a potential security vulnerability. iTAC staff will be installing the new license manager on Monday March 14th beginning at 8am. Disruptions of University Computing Labs and the Hale Infocommons computers may occur during this time, but are not expected. The maintenance should be completed by 9am.

Network Maintenance - Wed 3/16

This maintenance has been completed.

History:
3/11/16
NTS will be performing network maintenance on the wireless infrastructure, Wednesday, March 16th, from 6am - 8am. Wireless users may experience a periodic loss in network connectivity during the maintenance.

Reported Email Issues

This issue has been resolved.

History:
Users using SMTP email have reported issues sending email.  ITS is aware if the issue and working on a resolution.  Further updates will be posted here.

Zoom and Qualtrics Sign In Issues

This issue has been resolved.

History:
Users are reporting issues with accessing Zoom and Qualtrics.

Zoom error message from website: Sorry....NameID element must be present as part of the Subject in the Response message, please enable it in the IDP configuration (-1)

Zoom error message from launcher: Please check your network connection. Then click Retry to re-connect.

Qualtrics error message: Unhandled exception. An unhandled exception was thrown.

ITS Staff are aware of these issues and are working to resolve them.

Qualtrics Maintenance - Sat 3/19 and Sat 3/26

This maintenance has been completed.

History:
3/7/2016
Qualtrics is conducting scheduled maintenance on their West Coast data center during the following times:

Friday, March 18, 2016 from 10:00 PM - 10:30 PM MST / Saturday, March 19, 2016 from 4:00 AM - 4:30 AM UTC.
Friday, March 25, 2016 from 10:00 PM - 10:30 PM MST / Saturday, March 26, 2016 from 4:00 AM - 4:30 AM UTC.

During the maintenance window you may experience intermittent connectivity to Qualtrics services. Respondents may experience an inability to access surveys or submit responses during this time. If you are still experiencing technical issues after the maintenance window has ended, please reach out to the Qualtrics support team at support@qualtrics.com or 801-374-6682.

Procera Firmware Update Tue 3/8

This maintenance has been completed.

History:
Tuesday, March 8th at 10:00PM ITS will be installing a firmware update on the Procera PacketLogic device. This maintenance will result in a couple brief disruptions in Internet traffic (15 - 30 seconds) as the device reboots.

Email Scams

The IT Help desk has received a number of calls concerning scam emails. If you receive email asking you to verify your K-State email account, your password, or asking for other personal information it is a scam. Do not click on the link. Please send the original email with full internet headers to abuse@k-state.edu. Then delete the email.
Information on getting the headers can be found at http://www.k-state.edu/its/security/report/getheaders.html
K-State will never ask you for your password or personal information via email. If you have any questions please call the IT Help Desk at 785-532-7722.

Issues Creating eID

This issue has been resolved.

History:
11:25am 2/18/2016
Users are reporting issues when clicking on the "Register now!" link to register for an eID. They receive the error:

SYSTEM ERROR eProfile has encountered a system error, please sign out and try again.

ITS staff have been notified and are working to resolve the issue.

Beware of email scams

The IT Help Desk has received a number of calls concerning scam emails. If you receive email asking you to verify your K-State email account, your password, or asking for other personal information it is a scam. Do not click on the link. Please send the original email with full internet headers to abuse@k-state.edu. Then delete the email. Information on getting the headers can be found at http://www.k-state.edu/its/security/report/getheaders.html K-State will never ask you for your password or personal information via email. If you have any questions please call the IT Help Desk at 785-532-7722.

Network maintenance - 02/12/16

This maintenance has been completed.

History:
Network maintenance is planned for tonight, February 12th 2016 at 10 p.m.

K-State People Directory Unavailable

This issue has been resolved.

History:
2/12/2016 at 2:48pm The K-State White Pages are currently unavailable. It gives users the error "The K-State People Directory is currently unavailable. Please try again later." ITS Staff have been notified and are working to resolve the issue.

DHCP Maintenance - 02/10

This maintenance has been completed.

History:
NTS will be performing network maintenance that will affect campus wireless networks on Wednesday, February 10th 2016 from 10:00pm to midnight. We will be continuing the process started last week to move DHCP services for the remaining campus wireless networks over to the new platform. The maintenance could potentially affect wireless connectivity as DHCP is re-pointed to the new servers. This maintenance will not affect the Residence Halls, Jardine, Salina, or Olathe.

Network Maintenance - Anderson Hall - 02/09

This maintenance has been completed.

History:
The Network Team will be performing network maintenance in Anderson Hall tonight (02/09/16) from 10pm to midnight. This maintenance will affect network connectivity between the building and the core. Users can expect short interruptions in both wired and wireless connectivity during the maintenance window.

Office 365 Maintenance - 02/13

This maintenance has been completed.

History:
Information Technology Services will perform scheduled maintenance on Office 365 beginning at 10p.m. Saturday, Feb 13. through 10a.m. Sunday, Feb. 14. Office 365 may not be accessible during this time period, but no email will be lost. Thank you to campus for your patience as we work to maintain our ITS systems.

Wireless Network outage Dole Hall and Chalmers Hall

The wireless network issues have been resolved.

HISTORY:
Thursday, February 4, 2016 at 10:29 a.m.
The IT Help Desk has received a number of calls about the wireless connection not working in Dole Hall and Chalmers Hall.  ITS Network staff are aware of the problem and working on a resolution.  They hope to have service restored in the next 30 minutes.

Network Maintenance - Wednesday (2/3/16) 10pm - midnight

DHCP maintenance has been completed.

History:
The Network team is doing DHCP maintenance tonight. This maintenance could potentially affect wired and wireless connectivity during this time period.

K-State Online Classic access issue

Access issues have been resolved and K-State Online Classic is available.
History:
The IT Help Desk has received a number of calls from users not being able to access K-State Online Classic.  IT staff are working to resolve the issue and apologizes for the inconvenience.

Network Maintenance - Housing networks 1/14

This maintenance has been completed.

History:
Wednesday, 1/13/16 at 10:53am:
OISC will be removing a firewall on Thursday, January 14th at 1:30pm. There will be a brief service disruption of all Housing wired and wireless networks during the switch, but it should only last a few seconds.

If you have any questions regarding this maintenance, please contact security@ksu.edu.

Storage System Maintenance - Mon 1/11/16

This maintenance has been completed.

History:
Planned storage system maintenance is scheduled tonight from 8pm to 8:30pm.  Catfiles maybe inaccessible for 1-5 minutes during the maintenance window. 

DARS Audits Not Processing

DARS Audit requests are processing normally. We do not anticipate any further maintenance.

History:

Monday, January 11, 2016 8:36 AM
DARS Audit requests are not running to completion. ISO staff have contacted CollegeSource DARS Software Support for assistance in resolving this issue.

Lab Maintenance - Mon 01/11/16

This maintenance has been completed.

History:

Friday, January 8, 2016 2:19 PM 
All computing labs will be unavailable on Monday morning due to the Isilon maintenance. During this time ITS Staff will also be upgrading the version of the license server for Citrix. All services are expected to be back online by 7:30am although lab computers may require a reboot. ITS Staff will be checking on and rebooting computers as necessary.

Lab Maintenance - Fri 01/08/16

This has been completed.

History:

Thursday 1/8/2016
ITS Staff will be upgrading Citrix licenses on Friday, January 8th at 7am. This will require rolling restarts of the provisioning servers for the computing labs. Minimal impact is expected and the maintenance should be completed by 8am.

Storage System Maintenance - Mon 01/11/16

This maintenance has been completed. 

History:

Friday, January 8, 2016 11:31 AM
Planned maintenance on the Storage System is scheduled for Monday, January 11th, from 7a.m. to 7:30a.m. There will be a brief period of 1 to 5 minutes when the storage system will be unavailable.

Firewall Maintenance - Fri 01/08/16

This maintenance has been completed.

History:
Security team will be conducting minor maintenance on the Border firewall on Friday, January 8th at 4pm. These changes are expected to be non-disruptive.

Outlook.Office.Com issues

This issue has been resolved.

History:
1/6/16 at 1:36pm
Users are reporting an issue connecting to outlook.office.com and other Microsoft office/email related sites. This will affect access to webmail, but it should not impact email services through IMAP and POP. ITS staff have been notified and are working to resolve the issue.