Email Issues

This issue has been resolved.

History:
3/28/16
Users are reporting that they are having issues sending or receiving email. ITS staff have been notified and are working to resolve the issue.Webmail appears to be unaffected by the issues.

Infocommons/UCL network maintenance - Thurs 3/17

This maintenance has been completed.

History:
There were issues with the migration to the BlueCat DHCP server. Any computers booted are still working. ITS Staff are working to resolve the issue for non-booting computers.

Beginning at 8:30am this morning ITS will be transitioning the Hale Library Infocommons and University Computing Labs to the BlueCat DHCP server. Any computers booted during this time will be unaffected until reboot. Issues are not expected with this maintenance, but there is a possibility of a configuration issue that will require a bit more time to resolve.

Listserv Web Interface issue

This issue has been resolved.

History:
Resolving because Nancy said so.
Wednesday, March 16 2016, 8:56 a.m.
The IT Help Desk has received calls reporting the Listserv is not available.  Information technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Listserv Maintnenace - Tues 3/15

This maintenance has been completed.

History:
3/15/16 Listserv will be unavailable between 9am and 10am Tuesday, March 15th as part of planned maintenance upgrade.

Citrix Maintenance - 3/14/16 at 8am

The maintenance has been completed.

History:
A new version of Citrix License Manager has been released to fix a potential security vulnerability. iTAC staff will be installing the new license manager on Monday March 14th beginning at 8am. Disruptions of University Computing Labs and the Hale Infocommons computers may occur during this time, but are not expected. The maintenance should be completed by 9am.

Network Maintenance - Wed 3/16

This maintenance has been completed.

History:
3/11/16
NTS will be performing network maintenance on the wireless infrastructure, Wednesday, March 16th, from 6am - 8am. Wireless users may experience a periodic loss in network connectivity during the maintenance.

Reported Email Issues

This issue has been resolved.

History:
Users using SMTP email have reported issues sending email.  ITS is aware if the issue and working on a resolution.  Further updates will be posted here.

Zoom and Qualtrics Sign In Issues

This issue has been resolved.

History:
Users are reporting issues with accessing Zoom and Qualtrics.

Zoom error message from website: Sorry....NameID element must be present as part of the Subject in the Response message, please enable it in the IDP configuration (-1)

Zoom error message from launcher: Please check your network connection. Then click Retry to re-connect.

Qualtrics error message: Unhandled exception. An unhandled exception was thrown.

ITS Staff are aware of these issues and are working to resolve them.

Qualtrics Maintenance - Sat 3/19 and Sat 3/26

This maintenance has been completed.

History:
3/7/2016
Qualtrics is conducting scheduled maintenance on their West Coast data center during the following times:

Friday, March 18, 2016 from 10:00 PM - 10:30 PM MST / Saturday, March 19, 2016 from 4:00 AM - 4:30 AM UTC.
Friday, March 25, 2016 from 10:00 PM - 10:30 PM MST / Saturday, March 26, 2016 from 4:00 AM - 4:30 AM UTC.

During the maintenance window you may experience intermittent connectivity to Qualtrics services. Respondents may experience an inability to access surveys or submit responses during this time. If you are still experiencing technical issues after the maintenance window has ended, please reach out to the Qualtrics support team at support@qualtrics.com or 801-374-6682.

Procera Firmware Update Tue 3/8

This maintenance has been completed.

History:
Tuesday, March 8th at 10:00PM ITS will be installing a firmware update on the Procera PacketLogic device. This maintenance will result in a couple brief disruptions in Internet traffic (15 - 30 seconds) as the device reboots.