KSIS Migration to Converged Infrastructure 7/29-7/31

Information Technology Services successfully migrated KSIS to the new converged infrastructure: a combination of servers, storage, networking, virtualization and management. 

History:
KSIS will be unavailable 5 p.m. Fri. July 29 through Sun. July 31 while Information Technology Services migrates the system to the new converged infrastructure.  KSIS will be brought up as soon as the migration is complete.  See the official announcement in K-State Today for more information.

During the migration the KSIS URL will change from https://isis.k-state.edu to https://ksis.k-state.edu.

Users are advised to update all:

• KSIS bookmarks in web browsers
• web pages that display the KSIS URL or have a link to KSIS
• emails that display the KSIS URL or have a link to KSIS, and
• printed materials that display the KSIS URL.

Scantron Issue

This issue has been resolved.

History:
7/29/16 at 5:12pm
Information Technology Services (ITS) is looking into an issue with the Scantron tool that pushes grades to K-State Online Canvas. Users will not be able to transfer Scantron responses from the tool into their Canvas course at this time. ITS apologizes for any inconvenience.

Dickens computer lab maint. 7/27-08/02

This maintenance has been completed.

History:
The Dickens 001 computer lab will be partially closed from Wednesday July 27th through Tuesday August 2nd for equipment upgrades. During this time approximately half the lab will be unusable while equipment is replaced while the other half will remain open for use. Those needing a quieter place to work during these upgrades are encouraged to use Hale Library or Seaton 022.

Network Maintenance Residence Halls/Jardine - Thurs. July 28th

This maintenance has been completed.


History:
Thursday evening, July 28th, between 11:00 and 11:30 pm, a firewall will be installed in front of the Residence Hall/ Jardine networks. During installation, there will be a 1-2 minute service disruption as fiber connections are made. Beyond this disruption, there are no anticipated service disruptions expected with this maintenance.

Evaluation Test - 07/22

This maintenance has been completed.

History:
Friday evening, July 22nd, between 10 PM and 10:15 PM, a firewall will be powered up in preparation of an evaluation we will be performing.  Initially, it will not be in the network, so no service disruption is anticipated.  We will send out a notification in advance of placing it in the network once that date/time has been determined.

Mathematica Down

Mathematica issue has been resolved.

History:
Mathematica is currently down. ITS Staff are aware of the issue and have contacted the vendor. They are working on a solution. Mathematica is working correctly in the university computing labs if access is needed.

Isilon maintenance - 07/20/16

This maintenance has been completed.

History:

ITS will perform maintenance on the Isilon File Cluster tonight at 6PM. This set of devices provides NFS and SMB (Windows) file sharing to a large number of systems and users on campus. This will be a rolling reboot of all 4 nodes in the cluster. You may experience a brief connection interruption if you are using this service but it will be back online shortly after.

Computer Lab Maintenance 7/20

This maintenance has been completed.

History:
From 6-7pm on Wednesday 7/20/16 servers supporting the Hale Library Infocommons and University computer labs will be undergoing maintenance. No outage of the computer labs is expected, though there is a small possibility of an outage during this maintenance.

FIS Performance Issues

This issue has been resolved.

History:
Tuesday, July 19 2016, 12:07 p.m.
FIS performance continues to be very slow. ITS Staff are investigating and have contacted vendors for support.

KanREN Maintenance - 7/15/16

The maintenance has been completed.

History:
KanREN will be performing network maintenance on July 15, 2016 beginning at 12:01am to 12:30am. This maintenance will affect internet connectivity to the Manhattan, Salina, and Olathe campuses. KanREN expects the network outage to be very brief (less than 1 sec).

Talisma Upgrade - 7/14

The Talisma system upgrade has been completed.

History:
The Talisma system will be unavailable starting Thursday July 14th at 5:00pm for a hardware refresh and application upgrade. The system is expected to come back online Monday July 18th by 8:00am.

Voicemail Issues

Issues regarding the management of voicemail profiles has been resolved. Users are now able to change voicemail passwords, and features such as managing greetings.

History:
NTS has resolved the issues with sending and received voicemail that were reported yesterday (7/18). However, the are still issues with managing user profiles, such as changing voicemail passwords and greetings. We are currently working with the vendor to resolve these issues, and will update the IT Status page when the situation has been corrected.

There are issues currently with Voicemail. NTS is aware of the issue and is working diligently to solve it. Updates on this issue will be released as a solution is found.

K-State Online Canvas: Scantron Down

This issue has been resolved.

History:

The Scantron application in K-State Online Canvas is currently down. ITS staff are aware of the issue and are working to resolve it.

CashNet in KSIS Unavailable

This issue has been resolved.

History:

Users are receiving the following error message when trying to pay bills in KSIS:

This site is temporarily down for end-of-day processing. The site is taken down every afternoon from 3:00-4:00. Please check back after 4:00PM CST to make your online payment.

We apologize for any inconvenience this may cause.

Thank you for your patience.

ITS Staff are working with the vendor to resolve this issue.

Financial Information System Emergency Maintenance

A Temporary Solution has been implemented and a more permanent solution is being worked on for the Financial Information Systems issue. Please stay tuned for future updates.

Beware of Ransomware

“Locky” is a new “crypto-ransomware” type of malware that locks up your computer files and requires a monetary payment to unlock them. Locky ransomware is delivered via email as an invoice in a Word attachment.

If you receive a ransomware email, do NOT click on the attachment.

Send the original email with full Internet headers to abuse@k-state.edu, and delete the email. Instructions on how to include full email headers can be found at http://www.k-state.edu/its/security/report/getheaders.html. ITS is still getting a number of reports of ransomware to their email abuse team and encourages users to be cautious.

Wireless Network Maintenance - Union - 07/13

This maintenance has been completed.

History:
NTS will be performing maintenance on the wireless infrastructure in the Union 7/13/16 from 10:00pm to 11:00pm.  This maintenance will cause the access points to reboot.  Wireless users could experience a short loss of connectivity, during this time.  Wired connectivity will be unaffected.

Wireless Network Maintenance - Weber Hall - 07/13

This maintenance has been completed.

History:
NTS will be performing maintenance on the wireless infrastructure in Weber Hall 7/13/16 from 10:00pm to 11:00pm.  This maintenance will cause the access points to reboot.  Wireless users could experience a short loss of connectivity, during this time.  Wired connectivity will be unaffected.

SMTP Email issues

Microsoft has resolved this issue.

History:
Users are reporting being unable to send email via SMTP settings. Microsoft is currently experiencing an issue nationwide with Exchange Online Services and email messages could be delayed. Microsoft is currently working on a deployment of an incremental fix.

Application Outage

DARS is back on line. This issue has been resolved.

History:

7/12/16
Resource25 and Salina General Ledger applications were back online by midday Monday, July 11. The outage was due to disk drive failures. ITS worked through the weekend to troubleshoot and restore these systems.

An announcement in Monday morning’s K-State Today reported that DARS is scheduled for an upgrade and would be unavailable July 18 and 19. Because DARS was one of the applications that was offline last week, ITS decided to move forward with the upgrade and move to the converged infrastructure. DARS will continue to be offline. Our goal is to restore DARS to full service by July 13.

ITS staff appreciates the patience of campus while we worked with our vendor partners to troubleshoot and restore these important systems.


7/11/16
ITS has received the replacement drives and are in the process of restoring the systems. Further updates will be forthcoming.  If you have any questions regarding this outage, please contact ESTech at estech@ksu.edu.


7/8/16
Due to drive failures three Solaris servers are currently down. This impacts DARS, Salina General Ledger, and Resource 25 applications. ITS staff are aware of the outage and are working to bring the servers back online.

If you have any questions regarding this outage, please contact ESTech at estech@ksu.edu.

DARS Maintenance

The server that delivers DARS audits is being rebooted this morning. DARS audits will be unavailable while this work is in process. This should be a brief outage.