Phishing Scam

K-State has received a phishing scam that purports to be from President Richard B. Myers. Please do not respond and delete this email.

The holidays are an opportune time for phishing scams, please beware. If you are uncertain, contact the IT Help Desk at 785-532-7722 or helpdesk@ksu.edu.

Dickens and 3rd Floor Hale Computer Labs Closed

This issue has been resolved.

History:

11/21/16
Dickens computer lab and part of 3rd floor computers of Hale Library are closed for maintenance until further notice. Computers are available in Seaton 022 and on the 1st, 2nd, and 4th floors of Hale Library.

The K-State Student Union computer lab temporarily closed

The K-State Student Union computer lab is temporarily closed.  Will update when more information is available.

K-REx Performance Issues

This issue has been resolved.

History:

K-REx is currently unavailable. Maintenance is working to resolve this issue shortly. We apologize for the inconvenience.

Zoom Service Issues

This issue has been resolved.

History:

Thursday, November 17 2016, 3:29 p.m.
Investigating - We have received reports of customers having issues logging into the website as scheduling, starting, and joining meetings. We are currently investigating.

Catfiles/NFS Performance Issues

This issue has been resolved.

History:

11/15/16
Users are reporting slowness when using Catfiles/NFS. Additional storage has been added to Catfiles/NFS. While data is being distributed across this new node users may notice a little slowness in Catfiles/NFS response. Hopefully this will only be for a short duration. Once the new node has been populated we should notice an increase in response of Catfiles/NFS.

Computing Labs Server maintenance - 11/22

This maintenance has been completed.

History:

11/15/16
We will be upgrading the provisioning servers supporting the computing labs on Tuesday November 22 beginning at 8am. No downtime is expected during the upgrade. This will primarily affect public Library computers.

XenDesktop maintenance - 11/21

This maintenance has been completed.

History:

11/15/16
We will be updating the XenDesktop servers to release 7.11 on Monday November 21 beginning at 8am. No downtime is expected during this upgrade. Affected public labs are Dickens 001, Union, and Hale Library 3rd Floor.

PaperCut maintenance - 11/21

This maintenance has been completed.

History:

11/15/16
We will be upgrading the PaperCut server to the latest version on Monday November 21 beginning at 8am. The upgrade usually takes around 20 minutes and PaperCut services will be unavailable during this time.

Network Maintenance - Hale Library wireless 11/09 to 11/10

This maintenance has been completed.

History:

11/8/16

NTS will be performing maintenance on the wireless service in Hale Library beginning Wednesday (11/9) at midnight through Thursday (11/10) 1:00am. Once the maintenance has been completed, we will be starting a pilot program for a new wireless authentication service. This will affect connectivity to KSU Wireless and KSU Housing, in the Library. User experiences can vary depending on individual device configurations. For most users, the first time they try to connect to KSU Wireless and KSU Housing , they will be prompted to accept a new SSL certificate. This acceptance is required before the user's credentials can be passed to the new server for authentication. If you have concerns or questions regarding this new procedure, or have difficulties connecting to KSU Wireless and KSU Housing while visiting Hale Library, please see an IT Help Desk consultant in Room 214.

OneNote for OneDrive Unresponsive

This issue has been resolved.

History:

11/7/16 The OneNote for OneDrive web application is currently unresponsive and will not load. ITS staff are aware of the problem and are working on a resolution.

Canvas Document Previewing Error

This error has been remedied and should no longer be occurring.

History:
Canvas is generating errors for some instructors when they attempt to preview documents using Speedgrader. Instructure support has identified an issue between Canvas and Crocodoc, causing these errors to be generated. More information can be found at http://status.instructure.com/.

PaperCut maintenance - 11/05

This maintenance has been completed.

History:
Tomorrow night beginning at 7pm we will be performing maintenance on the primary PaperCut server and the WebPrint VMs in order to install Windows updates. While the primary server is offline there will be a temporary outage of PaperCut of approximately 5-10 minutes.

Network maintenance - 11/09

This maintenance has been completed.

History:

11/5/16
Network maintenance will be performed from midnight 11/9/16 through 6:00am 11/10/16, which will affect the link between the Manhattan and Olathe campuses. A brief outage is expected as traffic is re-routed through alternative paths.

Server maintenance - 11/04

This maintenance has been completed.

History:
Resource 25, Salina General Ledger and QAS will be unavailable starting at 5pm tonight for scheduled maintenance. The maintenance is expected to last 1-2 hours.

Web Server Infrastructure Upgrade - 11/02

This maintenance has been completed.

History:

11/1/16
There will be an upgrade to the Web Server Infrastructure on Wednesday, November 2nd from 7am to 8am. No downtime is expected.

Web Content Issues - Advisories and News Widget

This issue has been resolved.

History:

11/1/16
Due to some ongoing database issues some web content (including advisories and the news widget) may not contain complete information or may render incorrectly. ITS is aware of the issues and are working to resolve them.

Transaction Hub Issues

This issue has been resolved.

History:

10/31/16
Transaction Hub is currently down due to database issues. ITS is aware and is working with Oracle to resolve the problem. Users may experience issues with some web applications due to this outage.