Server Maintenance - 12/21

The maintenance has been completed.

History:
On Thursday, December 21st at noon EST will be performing maintenance on the back-end DNS servers. This should not cause downtime and there should be no impact to users. For questions or concerns, please email estech@ksu.edu. Issues should be reported to the NOC.

DARS Maintaince 12/27/17

 The DARS maintenance has been completed successfully.

History
The DARS database will be unavailable due to planned maintenance on Wednesday, December 27 from 7:15 a.m. - 9 a.m.   

 Any attempt to run or access DARS audits from KSIS during the maintenance will likely result in an error.

Odyssey PCS System maintenance - 12/21

The maintenance has been completed.

History:
 The Odyssey PCS system will be down Thursday, December 21st for database maintenance and upgrade. During this time no transactions or inquiries will be processed.

Systems this affects:

• Cat Cash
• Papercut Printing
• Board meal processing
• Union Gift Cards
• HDS Gift Cards
• Conference Cards
• HDS Laundry
• Departmental dining
• Online Deposits
• Connect Balances

History:
The Odyssey PCS system will be down Tuesday, November 21st and Wednesday, November 22nd for database maintenance and upgrade. During this time no transactions or inquiries will be processed.

Systems this affects:

• Cat Cash
• Papercut Printing
• Board meal processing
• Union Gift Cards
• HDS Gift Cards
• Conference Cards
• HDS Laundry
• Departmental dining
• Online Deposits
• Connect Balances

FIS Down

FIS has recovered, and the issue has been resolved.

Website Maintenance

The issue has been resolved.

History:
The www.ksu.edu webpages are temporarily down for emergency maintenance.

Papercut Issues

Issue has been resolved
History:
Papercut is currently experiencing some issues ITS is aware of the issue and is working on it. 

Slow E-mail 12/5/17

The issue has been resolved.

History:
Microsoft has reported that a number of people may see delays in sending and receiving email through their K-State accounts. ITS is aware of the issue, and Microsoft is working on a solution for the affected accounts. Please contact the IT Help Desk if you have any questions.

FIS Issues

Issue has been resolved
History:
FIS is down, possibly due to connection issues. Staff is working on the problem

Online Teval Unavaliable - 11/21/17

The Online Teval  is now available.

History:
The Online Teval is currently unavailable and ITS is currently working to bring it back up.

Online Teval unavailable

Online Teval is now available.

History:
The Online Teval system is currently unavailable, we are working to bring it back up.

Seaton Hall Maintenance 11/22/17

The maintenance is complete.

History:
Network group will be performing maintenance on Seaton Hall 22 November 2017 from 7:00am to 9:00am. Users will have limited connectivity outside the building at this time.

Justin Hall Maintenance 11/22/17

Maintenance has been cancelled.

History:
Network group will be performing maintenance on Justin Hall 22 November 2017 from 12:30pm to 2:00pm. Users will have limited connectivity outside the building at this time.

Network Maintenance - 11/20

The maintenance has been completed.
 
History:
NTS will be performing software upgrades to infrastructure in the Data Center on November 20th, from 10pm to 6am.  We anticipate this maintenance will create brief outages in connectivity to data center resources, throughout the maintenance window.

Olathe Network Maintenance - 11/20/17

The maintenance has been completed.

History:
NTS will be conducting network maintenance at Olathe campus on Monday  20 November 2017 from 5pm - 7pm. Users will not have connectivity outside the building at that time.

LDAP Maintenance 11/20/17

The maintenance has been completed.

History:
LDAP will undergo an upgrade at 10:00 a.m. on Monday, November 20.  The maintenance duration is expected to be no longer than 30 minutes.  No authentication interruptions are expected during the upgrade.  Password changes may experience a slight delay.  If you are having trouble signing in during the upgrade, contact the IT Help Desk.

Papercut Maintenance 11/20/17

The maintenance has been completed.

History:
On Monday, November 20th from 7:00 a.m. to 9:00 a.m., iTAC will be performing maintenance Papercut, the university’s pay-to-print system. Users will not be able to print through Papercut during this time. Please contact the IT Help Desk if you have any questions.

Network Maintenance - 11/18

The maintenance has been completed.
 
History:
NTS will be performing software upgrades to the core infrastructure on November 18, 2017 from 10pm to 6am.  This maintenance will affect both wired and wireless connectivity to all Manhattan campus buildings, Salina campus, Olathe campus, and the Residence Halls and Jardine for brief periods of time throughout the maintenance window.

Isilon Maintenance - 11/16/17

The maintenance is completed.

History:
There will be maintenance tonight on the Isilon from 6:00 p.m. to 8:00 p.m.  Services should not be impacted during the maintenance window.

Olathe Network Maintenance - 11/15/17

The connection move at Olathe was unsuccessful and was rolled back.  This maintenance will be attempted again at a later date, TBD.

History:
NTS will be conducting network maintenance at Olathe campus on Wednesday 15 November 2017 from 8 p.m. - 10:30 p.m. Users will not have connectivity outside the building at that time.

Olathe Campus Network Maintenance - 11/10/17

The maintenance has been completed.

History:
We will be conducting network maintenance on Olathe campus Friday, 10th of November 2017 at 8:30 pm.  The duration will be 30 minutes. Users will not have access to the network outside their building at this time.

Network Maintenance - 11/9/17

The maintenance has been completed.

History:
Thursday morning, November 9th, between 12:05 AM and 12:30 AM, Procera will be removed from service.  Resulting in small network service disruptions between campus and the Internet as the maintenance is carried out.  If you have questions, please e-mail security@ksu.edu.

K-State web pages maintenance - 11/05/17

The K-State web page maintenance has been completed.

History:
K-State web pages will be undergoing maintenance on 11/05/2017 1:00 AM CDT - 11/05/2017 1:30 AM CDT.  Centrally hosted websites, including the K-State webpage will be unavailable during the maintenance window.

Salina Campus Network Maintenance - 11/02/17

The maintenance has been completed.

History:
NTS will be performing maintenance on the network infrastructure at Salina Campus on Thursday November 2, 2017 from 10:00pm to 11:00pm.  This maintenance will impact both wired and wireless connectivity.  Users will not have outside connectivity during this period.

Housing Portal Down - 11/1/17

 Issue has been resolved.
History:
The housing and dining portal is currently down.  Housing and Dining Services are aware of the issue and are working to resolve it.

Employee Self Service/HRIS Upgrade Complete 10/28/17

Human Capital Services (HCS) and the Office of Information Systems are pleased to announce that the HRIS upgrade is complete. 

With this upgrade, the basic functionality remains the same; some search pages now feature a list of possible search selections when using Department, Employee ID, Name, etc. as search criteria.  See example below:

Employee Self Service/HRIS

If you experience any issues, please do not hesitate to contact HCS at 785.532.6277. 

Thank you for your patience during this upgrade.

eID authentication outage - 10/25

The authentication system has returned to normal function.  

History:
We are currently experiencing an eID authentication outage that impacts the ability to log into services using the K-State eID.  We are diligently working towards resolving the issue.

K-State Web pages maintenance - 10/26/17

Maintenance has been completed.
History:
K-State Web pages will be undergoing a change on 10/26/2017 10:00 AM  -  11:00 AM CDT to issue SSL (Secure Socket Layer) certificates for all centrally hosted sites. This will be a non-disruptive change.

K-State Today Access Issues 10/26/17

Issue has been resolved.

Histroy:
Users report current access issues with K-State Today.  ITS is aware of the issue and are working on it.

Anderson Hall Network Maintenance - 10/25/17

The maintenance is completed.

History:

NTS will be performing maintenance on the network infrastructure in Anderson Hall on Thursday (10/25/17) from 8:30pm to midnight.  This maintenance will impact both wired and wireless connectivity.  Users will experience periodic service disruptions during the maintenance period.

Network Maintenance 10/24/17

Maintenance has been completed.

History:
Today from 12:00PM-1:00PM there will be network maintenance being performed.  This should not cause any down time.

Image Now server updates - 10/20/17

The updates have been completed. 

History:
Image now production server image.ksu.edu is scheduled for update tonight beginning at 6 pm.

Housing Wireless Network Maintenance - 10/22/17

This maintenance has been completed.

History:
NTS will be performing wireless maintenance Sunday (10/22/2017) from 6:00 am - 7:00 am.  This maintenance 1will affect Housing Wireless only.  Users will experience brief outages during this time.

Wireless Network Maintenance - 10/19

Maintenance has been completed.

History:
NTS will be performing wireless maintenance tonight (10/19/2017) at Midnight till 1:00 am.  This maintenance will affect most of campus wireless.  This maintenance will not affect wireless in Housing or Athletics.  Users will experience brief outages during this time.

Qualtric's Issue

It appears the Qualtrics issues have been resolved. If you have any problems please contact the IT Help Desk at 532-7722.

History:
Qualtrics has informed K-State that they are experiencing log in issues. Engineers are working to resolve the issue. ITS apologizes for the inconvenience.

NTS Maintenance - 10/18

This maintenance has been completed.

History:
NTS will be performing maintenance on the Olathe campus wireless tonight (10/18) from 10:00-11:00 p.m. All wireless connectivity will be affected during this time.

Polytechnic Campus Network Maintenance

This maintenance has been completed.

History:
NTS will be performing network maintenance from 5pm to 6pm on the K-State Polytechnic Campus in Salina. The maintenance will affect connectivity from the Salina campus to the internet, to Manhattan campus resources, and access to some local resources on the Salina campus.

K-State Web pages maintenance - 10/10/17

The maintenance has been completed.

History:
K-State Web pages will be undergoing a change on 10/10/2017 12:01 AM CDT - 10/10/2017 6:00 AM CDT.  Editing and publishing content through the CMS will be unavailable during the maintenance window.

Connect widgets not displaying - 10/10/17

This is now resolved.

History:
The only widget displaying on the Connect is the eProfile widget.  We are working to resolve this as quickly as possible.

Temporary interruption of login services

We experienced a temporary eID authentication outage.  Services requiring eID login should be returning to normal.  If you are experiencing any issues please contact the IT helpdesk.

Interuption of eID authentication service

Issue has been resolved.

History:
We experienced a temporary eID authentication outage.  Services requiring eID login should be returning to normal.  If you are experiencing any issues please contact the IT helpdesk.

Grouper Upgrade - 10/09

This maintenance has been completed.

History:
Grouper will be undergoing an upgrade on 10/9/2017 between 7:00 AM CDT and 8:00 AM CDT. Updating memberships on groups managed by grouper will unavailable during the maintenance window.

Content Management System Issues - 10/02/17

The issue has been resolved.

History:
The Content Management System is giving intermittent errors.  Users should avoid the usual direct edit link at the bottom of the web page.  As a work around, please use webcms.k-state.edu, select your website, and navigate to the page you want to edit.  We are working with the vendor on the issue.

Digital signs down temporarily - 10/02/17

Rebooting the signs has resolved the issue.

History:
Digital signs are down across campus, we have an open ticket with vendors and we are currently working to resolve the issue.

Website Certificate Issues - 9/29/17

The maintenance has been completed.

History:


ITS has been made aware of issues with Website Certificates across multiple K-State systems. Wiki is currently unreachable, and Transaction Hub is unable to communicate with PDB. This may cause some systems to not work properly. ITS Staff is working to resolve the issue.

Emergency Network Maintenance - Regnier Hall - 09/29

This maintenance has been completed.

History:
NTS will be performing emergency network maintenance that will affect both wired and wireless connections on the 2nd floor of Seaton Hall, (Regnier Hall).  This maintenance will be tonight (9/29) from 5:30pm to 8:30pm.

Teval maintenance - 10/02

This maintenance has been completed.

History:
Online Teval will be unavailable on Monday, October 2 from 7am to approximately 10am for an upgrade. We will restore the system sooner, if possible.

Mediasite Maintenance-9/27/17

The maintenance has been completed.  

History:
On Thursday morning, 9/28/2017, between 8:15 and 8:45 a.m., we will implement a change in how the Mediasite media servers communicate with the media storage. This will result in a brief disruption of Mediasite presentation video playback during the maintenance window.

Loss of Power 9/27/17

The outage has been resolved.

History:

Parts of the north side of campus currently has no power.  Some of the buildings being affected include, Waters, Willard,Derby, Bramlage, and Weber.

Holton and Eisenhower Hall Power Outage

Power has been restored to Holton and Eisenhower Hall.

History:

Power will be out for most of the day in Holton and Eisenhower Hall. We hope to have it back working by this evening.

LISTSERV Email Outage - 9/22/17

The LISTSERV outage was resolved.

History:
There was a 15 minute outage for all LISTSERV addresses this afternoon.  If there is any lingering issues send an email to listhelp@ksu.edu

Wireless Maintenance - 9/24/17

This maintenance has been completed.

History:
NTS will be performing maintenance on the wireless in Housing on Sunday (9/24) from 6:00-7:00 AM.  Users could experience intermittent connectivity during this time.

Telecom Maintenance - 9/27/17

The maintenance has been completed.

History:

The Telecom database will be migrated to the Converged Infrastructure (CI) Wednesday, September 27, 2017, between 5 and 10 pm.  All Telecom applications and SMS password resets will be unavailable during this time period.

Vendor bug- most major services are accessible

ITS and a vendor has identified a bug that doesn't handle a certain type of network traffic properly that caused the incident that began about 1:30 pm this afternoon. Currently all major services are accessible, with the exception of ImageNow. ITS apologizes for the inconvenience.

Login issues

Issue has been resolved.
History:
Services are starting to come back online.  We appreciate your patience as services come back online.

KSIS, HRIS, and other systems are not yet available.  ITS staff are still working on a resolution.  We appreciate your patience and apologize for the inconvenience.

 Users are unable to access KSIS, HRIS, ImageNow, Mediasite, Talisma, and other systems.  ITS staff are currently working with vendors on the issue.  We appreciate your patience and apologize for the inconvenience.

Users are unable to access KSIS, HRIS, ImageNow, Mediasite, Talisma and other systems. ITS staff are working on a resolution. We appreciate your patience and apologize for the inconvenience. 

KSIS Issues

 KSIS Issue has been resolved.
History:
ITS is aware of an issue with KSIS related applications and are working on a resolution.  We appreciate your patience and apologize for the inconvenience.  

Planned Network Maintenance – 9/13/2017

The maintenance has been completed.

History:
ITS will be replacing the firewalls at the campus network core in a maintenance window from 12:01 to 6:00 a.m. Wednesday, Sept. 13.  This maintenance will not affect the campus internet connection or access to core services hosted in the data center.  Impacted units will be those who have devices that are isolated from the core network by these firewalls.  Those devices will experience one or more network outages during the maintenance window.

Converged Infrastructure VBlock Upgrade 08/28 to 09/08

This maintenance has been completed.

History:
The converged infrastructure VBlock system will be undergoing an upgrade from 08/28/2017 9:00 AM to 09/08/2017. Various components will be upgraded throughout the two week period. It will affect all systems running in the converged infrastructure. No outages are expected, but if it becomes required we will send additional notifications.

Brief Network Interruption 9/7/17

There was a brief outage due to network connectivity.

Wireless Network Maintenace 9 /10

This maintenance has been completed.

History:
NTS will be performing maintenance on the wireless service starting at 8:00 am till 9:30 am Sunday (9/10).  This will be a campus wide maintenance affecting the KSU Wireless and Eduroam SSID’s.  During this time users will experience intermittent connectivity to these two networks.

Housing will not be affected by this maintenance.

Network Mainrenace 9/10

This maintenance has been completed.

History:
NTS will be performing network maintenance that will affect the 2nd floor of Engineering Hall from 7:00am till 8:00am Sunday (9/10).  Users in this area will experience periodic disruptions to both wired and wireless connectivity during the maintenance window

Application maintenance

The maintenance has been completed and the Admissions application is available.

History:
The Admissions application is being updated at 7:30 am and should be available again within 15 minutes. We are sorry for any inconvenience.

Uachieve Maintenance completed.

The maintenance for Uachieve has been completed.

History:
The Uachieve (DARS) system will be down on Sunday, September 3rd, from 8 am to 12 pm for routine maintenance.

System Maintence -9/3/17

The Uachieve (DARS) system will be down on Sunday, September 3rd, from 8 am to 12 pm for routine maintenance.

Systems Being Restored

 All systems have been restored, and we thank you for your patience. If there are further issues please contact the IT Help Desk at 785-532-7722

History:

With the exception of FIS, all Production services are available. FIS should be fully available soon.
Test and development services are still being restarted.
If you are aware of any Production service that is not available, please contact the help desk.

Systems Not Available

 KSIS and HRIS are back up.Thank you K-Staters for your patience
History:
Services to K-State Online and email have been restored.  ITS continues to work with vendors to restore service to enterprise systems (KSIS, FIS, HRIS, etc.)

ITS continues to restore services. We apologize for the inconvenience.


Major systems are not available due to an unexpected power outage in the Data Center.  ITS is working to restore service.  We apologize for the inconvenience.

Network Maintenance - 08/25

Maintenance has been completed in the Engineering Hall
History:
NTS will be performing network maintenance that will affect the 3rd floor of Engineering Hall from 10pm to 11pm tonight (8/25/17). 
Users will experience periodic disruptions to both wired and wireless connectivity during the maintenance window.

Papercut Printing Issues

The issues have been resolved.

History:
ITS is investigating reports of a few eIDs not syncing with Papercut and some print jobs timing out or not displaying when sent to the release stations. Please contact or visit the IT Help Desk in Hale Library if you are experiencing problems printing.

Wireless Network Maintenance - 08/18

The maintenance has been completed.

History:
NTS will be performing maintenance on the wireless for all of Housing on Friday, August 18th from 6:00-7:00 a.m.  This maintenance will affect all wireless in Housing buildings excluding Jardine and the Strong Complex.  This maintenance will also affect most of the in room wired ports in the following halls:

Ford

Honors House

Haymaker

Marlatt

Moore

Wefald

West

Users can expect intermittent connectivity during this time.

Network Maintance 8/17/17

The maintenance has been completed.

History:
Brief outage for server maintenance on Thursday, August 17 from approximately 8:30pm - 9pm to affect the following K-State services:

-          Connect

-          Pulse

-          Advisories

-          A-Z Directory

-          K-State Bar

Converged Infrastructure VBlock Upgrade 07/24 to 09/08

The converged infrastructure VBlock system will be undergoing an upgrade from 07/24/2017 9:00 AM to 09/08/2017. Various components will be upgraded throughout the two week period. It will affect all systems running in the converged infrastructure. No outages are expected, but if it becomes required we will send additional notifications.

History:
The converged infrastructure VBlock system will be undergoing an upgrade from 07/24/2017 9:00 AM to 08/28/2017. Various components will be upgraded throughout the two week period. It will affect all systems running in the converged infrastructure. No outages are expected, but if it becomes required we will send additional notifications.

History:
The converged infrastructure VBlock system will be undergoing an upgrade from 07/24/2017 9:00 AM to 08/04/2017. Various components will be upgraded throughout the two week period. It will affect all systems running in the converged infrastructure. No outages are expected, but if it becomes required we will send additional notifications.

Network Issues

The Border Firewall Replacement was successful.  If you experience network connectivity issues please contact the Help Desk at 532-7722 or helpdesk@k-state.edu.

History:
ITS is still working on systems from the recent maintenance.   Services may still be intermittent at times.
History:
All systems are back online. However, service may be intermittent at times. ITS is working on the issue and appreciate your patience.

History:
All Systems are back online except for Image Now.  Thank you for your patience while we continue to work on the issue.

History:
Most Network Systems are back up, but may be slow.  Thank you for your patience while we continue to work on the issue.
History:
Campus internet connections have been restored. The majority of KSU systems remain offline. ITS apologies for the inconvenience.

History:
ITS is slowly bringing systems online from last nights maintenance. No ETA at this time. Updates will be posted to the IT Status page and on Twitter, as available.

Network firewall maintenance on 08/14

K-State Information Technology Services will be replacing the firewall at the campus border in the early morning hours of Monday, August 14.  This will disrupt all campus connections to the internet.  The maintenance window is scheduled for 8/14/2017 from 12:01 a.m. until 6:00 a.m.

Emergency Firewall Maintenance

ITS will be doing some emergency firewall maintenance.  We don't expect any outages from these changes, but if you do see issues sharply increase, notify the IT Help Desk.

Network Maintenance - 08/10/17

K-State Information Technology Services will be replacing the firewall at the campus border in the early morning hours of Thursday, August 10.  This will disrupt all campus connections to the internet and will impact anyone on the campus network attempting to connect to services off campus as well as anyone off campus trying to connect to services hosted here.  The maintenance window is scheduled for 8/10/2017 from 12:01 a.m. until 6:00 a.m.

If you experience connectivity problems at or after 8:00 a.m. on Thursday, August 10 please contact the IT Help Desk at 785-532-7722 or by email (as available) at helpdesk@k-state.edu.  Progress updates will be posted periodically as available throughout the maintenance period to the IT Status Page at http://www.k-state.edu/its/status/

Network Maintenance - 08/09

NTS will be performing network maintenance in the following buildings this evening (8/9) from 10:00pm to 11:00pm:

Chem/Biochem

Alumni Center

Calvin

This maintenance will affect both wired and wireless connectivity for short periods during this timeframe.

Network maintenance 08/14 and 08/15

This upgrade has been rescheduled for Monday, August 14th and Tuesday, August 15th. The secondary device will be upgraded on the 14th. The forced failover will happen Tuesday morning at 8:15, with the primary upgrade following. 

Network Maintenance - 08/03

This has been completed.

History:
NTS will be performing maintenance on the campus DHCP environment on Thursday August 3^th, 2017 from 10 p.m. until 2 a.m.  We do not anticipate any impact to user network connectivity during this maintenance.

Network Maintance 8/2 to 8/3

 The portion of the upgrade that was supposed to be completed today is hung due to a few unexpected issues. The maintenance that was scheduled for tomorrow is postponed until these issues can be resolved.

History:
The software on the data center load-balancers is going to be upgraded this week. The passive secondary device will be upgraded on Wednesday August 2nd starting at 10am. On August 3rd EST will failover the pair to the secondary at 8:15am and then upgrade the primary. Services will not experience an outage, however existing connections will not transfer during the forced failover, causing these active connections to be severed momentarily.

Qualtrics Survey Issue

We have worked with Qualtrics on email delivery from their domains and hope the issue is resolved. If not contact, the IT Help Desk.

History:
Select Qualtrics surveys are being delivered to junk folders instead of inboxes.  Information Technology Services is working with Qualtrics to resolve the issue.  We apologize for the inconvenience this has caused.

Network Maintenance - 7/26/2017

Converged infrastructure firewalls will be undergoing a change on 07/26/2017 08:00:00 PM CDT. IT staff will be monitoring the environment for issues and will work to restore services if issues are encountered.

KSIS Integrations to/from Other Systems

The KSIS upgrade is complete.

History:
The CASHNet-KSIS integration issue was resolved a few minutes ago. CASHNet implemented a change this morning and payments are once again flowing from CASHNet into KSIS student accounts. KSIS-WebMethods communication issues were resolved yesterday afternoon. The systems are still talking to each other today, which means: All KSIS integrations to/from other systems are working again!

History:
ITS is continuing to restore integrations to/from KSIS and other systems. Services impacted include posting of payments on student accounts.

History:
ITS is continuing to research and restore integrations to/from KSIS and other systems. Services impacted include posting of payments on student accounts, and creation of designees.

Networking Issue - 7/25/17

The issue have been resolved systems and services should be back to normal.

History:
IT staff is aware of a network issue and are working on a resolution

Network Maintenance - 07/27/2017

This has been completed.

History:
NTS will be performing network maintenance on Thursday (7/27) starting at 10pm through Friday (7/28) at 6am. Users in the following locations will experience loss of service in both wired and wireless connectivity at various times during the maintenance window -
Hale Library
College of Business
Dickens
Justin
Campus Creek
Willard
McCain
Holton
Nichols
Chem/BioChem
King
Bluemont
Shellenberger
Throckmorton
Olathe

Network maintenance - Justin Hall - 7/24

This has been completed.

History:
NTS will be performing network maintenance in Justin Hall this evening (7/24) from 10:00pm to 11:00pm. This maintenance will affect both wired and wireless connectivity for short periods during this timeframe.

Ackert Hall Network Maintenance -7/24/17

This has been completed.

History:
NTS will be performing network maintenance in Ackert Hall this evening (7/24) from 10:00pm to 11:00pm. This maintenance will affect both wired and wireless connectivity for short periods during this time frame.

KSIS Upgrade July 21-23

Completed: KSIS Upgrade to 9.2 July 21-23
KSIS was successfully upgraded to version 9.2 and re-opened to all users at 7:07 p.m. Sunday, July 23rd. Visit the KSIS 9.2 Resources webpage for an overview of exciting new features, FAQs, videos, troubleshooting tips, and more. If questions, contact the IT Help Desk.
History:
KSIS is unavailable while the system is being upgraded to a new release. KSIS will resume normal operations by Monday, July 24.

To make a payment, go to http://www.k-state.edu/paynow and sign in with the student’s last name and Wildcat ID (WID). Payments made during this time will be reflected on your KSIS student account on Monday, July 24.

After the upgrade, KSIS will have new navigation, personalization options, and mobile-friendly features for iOS and Android devices. Visit the KSIS 9.2 Resources webpage for details.
History:
Planned: KSIS Upgrade July 21-23
KSIS will be unavailable during the upgrade window 5 p.m. Friday, July 21 through Sunday, July 23. KSIS will be brought up as soon as the upgrade is complete. To prepare for the upgrade, KSIS users should: Complete transactions and sign out of KSIS by 5 p.m. Friday, July 21 Upgrade to the minimum recommended web browser versions Review the KSIS 9.2 Quick Start Guide Visit the KSIS Upgrade Project webpage for more information.

Network Maintenance for Salina Polytechnic 7/18/17

This maintenance is complete.

History:
 NTS will be performing an emergency software upgrade on the routers at the Polytechnic campus in Salina tonight (7/18/17), from 10pm to midnight. During the maintenance window, we anticipate short disruptions in network connectivity as the routers are rebooting.

Converged Infrastructure Firewalls Upgrade 07/19

This maintenance has been cancelled.

History:
Converged infrastructure firewalls will be undergoing a change on 07/19/2017 06:00:00 PM CDT. There is potential for services hosted in the converged infrastructure to be disrupted for a short time. IT staff will be monitoring the environment for issues and will work to restore services if issues are encountered.

Info Commons and University Computing Labs

 The issue has been resolved.
History:
The Info Commons and some lab computers that use the use Provisioning Services (PVS) are currently experiencing problems with extreme slowness.  ITS is working to resolve the problem.

Areas that may be impacted include the Hale Library Info Commons, Cardwell 144-145 Labs, Seaton 022 UCL, Seaton Library and Cardwell Library. 

Bomgar not available 07/14

The system is available.

History:
The Bongar system is being updated today, July 14.  It will be available after the update is complete.

Network maintenance - Campus Phone Service 07/14

System maintenance is scheduled on July 14 from 12:01am to 6am. This maintenance could potentially affect Manhattan campus phone services initiated to and from off-campus phone numbers. The maintenance could also affect calling between the Manhattan and Salina campuses. All KSU PD emergency voice services (i.e., 911, blue emergency phone calls, and fire/safety alerts) will not be impacted by this maintenance. In addition to phone services, all network connectivity to Executive Court and the Konza Prairie facility could be impacted during the maintenance window.

Network Maintenance - Housing July 12th

The maintenance has been completed.

History:
NTS will be performing maintenance on the wireless for all of Housing on Wednesday July 12th, 2017 from midnight till 2:00 am.  This maintenance will affect all wireless in Housing buildings.  This maintenance will also affect most of the in room wired ports in the following halls:

Ford
Honors House
Haymaker
Marlatt
Moore
Wefald
West

Users can expect intermittent connectivity during this time.

Electrical Maintenance Seaton Hall 07/08

Maintenance was completed.

History:
Electrical Maintenance is scheduled for July 8th from 7:00am to 7pm in Seaton Hall.  This maintenance could potentially affect all network connectivity from main campus to Seaton West and Seaton Central.

Electrial Maintenance Holtz Hall 07/10/17

Maintenance was completed.

History:
Electrical Maintenance is scheduled for July 10th from 7:00am to 9:00am in Holtz Hall.  This maintenance will affect anything that uses power.

Phishing Scams Reported

ITS has received a phishing scam reported to be from Dr. Bosco and another phishing scam reported to be from the Dean of Student Life.  Please delete these emails or submit them to abuse@ksu.edu.  Check the K-State Phishing Scams Blog for more information and a list of recent scams.

Network maintenance - Umberger Hall - 07/06

This has been completed.

History:
NTS will be performing maintenance in Umberger Hall tonight (7/6/2017) from 10:00 p.m. till 11:00 p.m. This maintenance will affect both wired and wireless services in the entire building.

Canvas SCORM Integration - 07/07/2017

The maintenance has been completed

History:


Maintenance will be performed on the Canvas SCORM integration starting at midnight on Friday, July 7. During the maintenance, you will be unable to access your SCORM content in Canvas. The maintenance may take up to three hours.

Email Issues

The email issues have been resolved.

History:

Due to some licensing issues, users may experience some issues with custom settings on mailboxes. Users will still be able to login to Outlook and webmail without issue. However, users may have issues when attempting to setup or change forwarding emails, grant or revoke permissions to calendars and mailboxes, or changing other options for their mailboxes. We are currently working with the vendors to resolve the issue as quickly as possible.

Beware - Phishing Scams

K-State has surpassed the number of compromised eIDs that occurred in all of 2016. Kansas State will never ask for a password via email. If you receive an email asking for your password, delete it immediately. Check the K-State Phishing Scams Blog to see recent scams.

Ransomware Threats

K-State continues to scan the network for vulnerable devices and actively blocks them.

Precautionary measures to mitigate ransomware threats include:

• Ensure operating system is up-to-date.
• Restart computer after updates have been installed.
• Ensure anti-virus software is up-to-date.
• Implement a data back-up and recovery plan to maintain copies of sensitive or proprietary data in a separate and secure location. Backup copies of sensitive data should not be readily accessible from local networks.
• Scrutinize links contained in emails, and do not open attachments included in unsolicited emails.
• Only download software—especially free software—from sites you know and trust.
• Enable automated patches for your operating system and Web browser.

Source: U.S.- CERT
General information on ransomware:
https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx
MS17-010 Security Update:
https://technet.microsoft.com/en-us/library/security/ms17-010.aspx
History:
We are continuing to monitor our systems for the WannaCry ransomware. To mitigate the threat for those individuals running Microsoft Windows operating systems apply the Microsoft patch for the MS17-010 SMB vulnerability dated March 14, 2017. Also ensure your antivirus is up-to-date. Information Security and Compliance is conducting periodic scans and sharing information with system administrators. More information is available on K-State Today.

History:

A widespread ransomware campaign, referred to as WannaCry, WCry, or Wanna Decryptor, is affecting the global community. While K-State has controls in place at the network border there are areas that make us vulnerable. To mitigate ransomware threats: Apply the Microsoft patch for the MS17-010 SMB vulnerability dated March 14, 2017. Ensure operating system patches have been applied to computers. Information Security and Compliance is conducting periodic scans and sharing information with system administrators. More information is available on the K-State Today page.

K-State Wiki Maintenance - 06/22/17

The maintenance has been completed and the Wiki pages are available.

History:
The K-State Wiki pages will be down for maintenance from 6am to 8am on Thursday, June 22, 2017.

Mediasite Maintenance - 06/20

The maintenance has been completed.  If you experience issues please clear your browser's cache and try again.

History:
Mediasite will undergo maintenance on Tuesday, June 20, from approximately 8 a.m. until noon. Users may experience intermittent interruptions of various Mediasite functions (playback, upload, editing, etc.) during the maintenance window.

FIS is not available

This is no longer an issue and has been resolved.

History:
We are taking FIS down. IT staff are working on putting a possible solution in place tonight and early tomorrow morning. We will post another update tomorrow morning, 6-21-2017.

History:
FIS is still down. IT staff are working on putting a possible solution in place tonight and early tomorrow morning. We will post another update tomorrow morning, 6-21-2017.

History:
FIS is currently down.  IT staff are working on the issue.  At this point we do not know when FIS will be available.  We will post an update later today.

History:
The FIS system is not available at this time.  ITS Staff are working on a resolution.

AWS Issues - 6/15/17

This has been Resolved.

History:
Issues with AWS are causing potential problems with the following applications: Connect, KSU Login Bar, and Rave. ITS is aware of the issue and is attempting to fix it.

Olathe Campus Server Issues

The power issues have been resolved.

History:
Current power problems in the Olathe Datacenter are causing server outages. ITS is working to correct this and is awaiting a new battery from APC. At this time, estimated down time is approximated to be until Tuesday, June 6th.

Network Maintenance - 6/6 and 6/8

The maintenance has been completed.
 
History:
Network maintenance will be performed on the morning of June 6th, from 12:00am to 6:00am, and again on June 8th, from 12:00am to 6:00am. While the maintenance could potentially impact internet connectivity, we do not anticipate any network outages during these time frames.

KSIS Issues

 
The KSIS database issue has been resolved and all processes are running normally.

History:
ITS is investigating issues with one of the KSIS database servers which is impacting enrollment and other processes.  ITS is working diligently to restore KSIS to full operations as soon as possible.

FIS performance issue

FIS production is available.

History:

FIS Production system is not available at this time.  ITS staff are looking into the matter.

Network maintenance - Ahearn - 6/06

This has been completed.

History:
NTS will be performing network maintenance at Ahearn tonight (6/6) from 10:00 p.m. to 10:30 p.m. This will create a 5-10 minute outage for both wired and wireless users during this time.

Network Maintenance - 6/5

This has been completed.

History:
NTS will be performing network maintenance at McCain tonight (6/5) from 10:00pm to 10:30pm. This will create a 5 to 10 minute service outage for both wired and wireless connections on the 2nd and 3rd floor classrooms offices, and studios.

Network Maintenance - 6/8

This has been completed.

History:
NTS will be performing maintenance on the wireless service on Thursday, June 8th, starting @ 10:00pm til 12:00am. This maintenance will affect users connecting to the “KSU Wireless” and “Eduroam” SSIDs. Service could be intermittent on these networks during this time.

Database Migration Maintenance - 6/23 to 6/25

The Database Migration maintenance has been completed, and the following items were affected:

• 6/23 10pm - 6/25 12pm - IDM Production Database Migration
• Applications Affected: Grouper, KEAS Support, PDB, People Search
• 6/23 10pm - 6/25 12pm - OME Production Database Migration
• Applications Affected: EIS, Confluence, Teval, Admissions, CTAM, SGA Election, JobApp, Canvas LTI Applications, ExpanSIS

History:
The Database Migration maintenance is currently in progress, and the following items are affected:

• 6/23 10pm - 6/25 12pm - IDM Production Database Migration
• Applications Affected: Grouper, KEAS Support, PDB, People Search
• 6/23 10pm - 6/25 12pm - OME Production Database Migration
• Applications Affected: EIS, Confluence, Teval, Admissions, CTAM, SGA Election, JobApp, Canvas LTI Applications, ExpanSIS

New account creation and password changes are non-functional. We apologize for any inconvenience that this maintenance may cause.

FIS Performance Issues

Issue has been resolved.

History:
FIS production is experiencing severe performance issues when running processes. IT staff are looking into the issue

KSIS Maintenance - Sat. 6/3

The maintenance has been completed.

History:
KSIS will be undergoing maintenance on Saturday, June 3rd from approximately 6-9 a.m.  Users may experience intermittent service interruptions during the maintenance window.

FIS Request Issues

The issue been resolved.

History:
We are experiencing issues with FIS concurrent request are not processing.  System is being rebooted, should be back up by 2 p.m.

Olathe Campus Network Issues

The network outages have been resolved.

History:
Current issues in the Olathe Datacenter are causing firewall and network outages. ITS is working to correct this. At this time, estimated down time is unknown.

KSIS Finacial Aid Maintenance - 05/24/2018

This appears to be working again.

History:
Maintenance will be performed on the Accepting/Declining Awards area of KSIS tonight starting at approximately 6:30pm. This is expected to be down until approximately 9:30pm.

Single Sign On

This has been completed.

History:
Single Sign On will be migrated to the Converged Infrastructure at 12:00 a.m. on Saturday, May 20. No authentication interruptions are expected during the move. If you having trouble signing in during the switch, contact the IT Help Desk.

Transaction Hub (Webmethods) Upgrade - 05/08 thru 05/31

The upgrade has been complete successfully.

History:
Transaction Hub (Webmethods) will be upgraded to release 9.9 in three phases starting 05/8/17 through 05/31/17. The transition will not be noticeable for batch and real-time Integration except for applications that are calling Transaction Hub Integration services. Applications calling Transaction Hub Integration services will need to make a change to the new production URL beginning 05/10/2017.

• Phase 1 - Batch Process Migration - 05/08/2017 - 9:00 AM CST (Completed)
• Phase 2 - Transaction Hub Webservice URL Migration - 05/10/17 - 05/31/17
• Phase 3 - Real Time & Self-Service Form Migration - 05/17/17 - 10:30 AM CST (Completed)

FIS Temporarily Unavailable

FIS is available.

History:
FIS is currently unavailable. Estimated downtime is unknown at this point. ITS is working to resolve the issue.

Network Maintenance - 5/17

The maintenance has been completed.

History:
NTS will be performing maintenance in Seaton Hall on Wednesday May 17, 2017 from 7:00 am to 7:45 am. This maintenance will affect both wired and wireless network services in the southwest corner of the basement and 1st floor of Seaton Hall.

Logging in/out of Webmail, Skype & Outlook

The login issues have been resolved.

History:
K-State Help Desk has been getting report of some users having issues logging in to their outlook email client and/or Skype for Business. ITS is aware of this issue and are working to resolve this issue. Further updates will be posted on the K-State ITS Staus page.

MySQL Upgrade - 5/16/17

 This has been completed.

History:
Several K-State applications will be unavailable briefly from 8:30-8:45pm on Tuesday, May 16 for a MySQL upgrade: Connect Pulse Directories Advisories K-State Bar Homepage News & Features

Webmail Sign-In Issues

The Webmail Sign-In Issues have been resolved. Report any further issues to the Help Desk at 785-532-7722

Transaction Hub (Webmethods) Upgrade

This was a duplicate of another Posting already made.

History:
Transaction Hub (Webmethods) will be upgraded to release 9.9 in three phases starting 5/8/17 through 5/31/17. The transition will not be noticeable for batch and real-time Integrations except for applications that are calling Transaction Hub Integration services. Applications calling Transaction Hub Integration services will need to make a change to the new production URL beginning 05/10/2017.

Phase 1 - Batch Process Migration (completed)
Phase 2 - Transaction Hub Webservice URL Migration - 5/10/2017 - 5/31/17
Phase 3 - Real Time & Self-Service Form Migration - 5/17/2017 - 10:30 AM CST

Decommission Silcon UPS - 05/18

This has been completed.

History:
We will be retiring one of the old Silcon UPS's in the Hale Datacenter due to bad batteries and age of the unit. The load will be handled by the redundant unit.

History:
This will be rescheduled.

History:
We will be retiring one of the old Silcon UPS's in the Hale Datacenter due to bad batteries and age of the unit. The load will be handled by the redundant unit. (Per Phillip Monser)

Google Doc scam

This issue has been resolved.

History:

Information Technology has been made aware of a Google Doc scam.  Please do not open the email attachment and delete the email immediately.

Update Cat Cash Upgrade

The Cat Cash online account management software transition is complete and now open for online deposits. Cat Cash customers can being making deposits immediately

History:

Kansas State is upgrading the Cat Cash online account. Cat Cash deposits can not be made using the ManageMyID online portal but the deposits can be made in-person at the following locations:

    K-State ID Center | 022 K-State Student Union
    Union Bowling Center | Lower level, K-State Student Union
    Housing and Dining Services | 104 Pittman

Contact the K-State ID Center at 785-532-6399 for additional information. Full announcement can be found at http://union.k-state.edu/shopping-services/cat-cash

Firewall Maintenance - 04/21

The upgrade has been completed.

History:

Friday morning, between 7:45 AM and 8:00 AM, the Olathe campus firewalls will be upgraded similar to how several firewalls were upgraded today. There is no anticipated service disruption due to this maintenance.

Firewall Maintenance - 4/20

 This maintenance has been completed.

History:

Thursday, April 20th, between 10 AM and 12 PM, several firewall upgrades across campus will be completed. No service disruptions from this maintenance are anticipated, except in one case, and that unit has been communicated to with the anticipated disruption of service in their area.

Phishing Scam Reported

ITS has received a phishing scam reported to be from April Mason, Provost and Senior Vice President, please do not open the attached pdf file. Please delete the email or submit it to abuse@ksu.edu. Check the K-State Phishing Scams Blog for more information and a list of recent scams.

Ahearn - Natatorium Power Outage

The power has been restored.

History:

The IT Help desk has received calls about a power outage in Ahearn and the Natatorium.  IT staff are aware of the matter and working on a resolution.

HRIS Single Sign-On

The HRIS issue has been resolved.

History:
The HRIS Single Sign-On is currently experiencing issues. ITS staff are working to resolve the matter.

Cat Cash Upgrade

This has been resolved. 

History:
Kansas State is upgrading the Cat Cash online account. Since March 30th, customers have been unable to access the ManageMyID online portal for account maintenance. Cat Cash deposits can be made in-person at the following locations:

• K-State ID Center | 022 K-State Student Union
• Union Bowling Center | Lower level, K-State Student Union
• Housing and Dining Services | 104 Pittman 

Contact the K-State ID Center at 785-532-6399 for additional information. Full announcement can be found at http://union.k-state.edu/shopping-services/cat-cash

Firmware upgrade - 04/20

This has been completed.

History:
There will be a firmware upgrade from 6pm-9pm on Thursday, April 20th. No downtime is expected.

Isilon Storage issues

This issue has been resolved.

History:

Connections to the Isilon storage are currently not working. ITS is working to resolve the issue.

Phishing Scam Reported

ITS has received a phishing scam reported to be from April Mason, Provost and Senior Vice President, please do not click on the link. Submit it to abuse@ksu.edu.

Access issues with K-State tools

This has been resolved.

History:
ITS is aware of issues with K-State White Pages, People Search and eProfile and they are working on a resolution.

HRIS issues

The HRIS issue has been resolved.

History:
The HRIS system is currently experiencing issues. ITS staff are working to resolve the matter.

ImageNow Maintenance - 03/30

This maintenance has been completed.

History:
ImageNow will be unavailable between 5:30 PM – midnight this Thursday, 3/30/17 for migration of the production database to the converged infrastructure.

ServiceNow Upgrade - 03/23

The upgrade has been completed.

History:

ServiceNow will be upgraded to the Istanbul release on Thursday March 23rd and should finish between 7-8am. No downtime or outages are expected. If you are experiencing any issues, please contact the IT Help Desk.

Network maintenance - Calvin Hall - 03/21

This maintenance has been completed.

History:
NTS will be performing network maintenance in Calvin Hall on Tuesday 3/21/17 from 6:30pm - 7:30pm. This maintenance will affect wireless and wired services in the basement and 1st floors of the building.

Printing Issues

The issue has been resolved.

History:

The PaperCut System is currently down. ITS staff are working
to resolve the issue, but for now users cannot print.

Seaton Hall - South Wing Power Outage - 03/20 thru 03/25

This Maintenance has been completed.

History:
The Seaton Hall south wing will be without power starting Monday, March 20 at 6am.  Power should be restored on Saturday, March 25 around 8am. Depending on the renovation work being done the power could be on earlier. 

Seaton Hall Power Outage Scheduled - 03/17

This maintenance has been completed.

History:
Facilities has planned a power outage in Seaton Hall for Friday, March 17 from 7am - 8am.

Hale maintenance - 3/22

This maintenance has been completed.

History:
Facilities has scheduled Wednesday, March 22 from 5:30 a.m. to 7:30 a.m. for electrical switch work in Hale Library.  No power outage is expected, however the Generator will provide power if needed. 

Papercut Printing Issue

This issue has been resolved.

History:
Wednesday, March 15 2017, 10:23 p.m.
The IT Help Desk has received a number of reports about issues with campus printing using Papercut. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Email Authentication Maintenance - 3/21

This maintenance has been completed.

History:
Information Technology Services updating email authentication system 3/21/17 ITS will start the email authentication maintenance at about 11:59 p.m. During this time, webmail.ksu.edu and email clients — Outlook, MacMail, etc. — may not work. The purpose of this maintenance is to simplify the authentication architecture of Office 365 and improve reliability. We thank you for your patience as we work to improve this critical service.

LDAP Maintenance - 03/20

This maintenance has been completed.

History:
LDAP will be migrated to the Converged Infrastructure at 10:30 a.m. on Monday, March 20. No authentication interruptions are expected during the move. If you having trouble signing in during the switch, contact the IT Help Desk.

Connectivity issues

Canvas sign in issues have been resolved.  Instructors and students now have normal access to Canvas.

History:
There have been some connectivity issues reported.  ITS is aware of the matter and working on a resolution.

Canvas connectivity issues have been reported.  ITS staff and Canvas are working to resolve the issue.

Bluemont Hall Network maintenance - 03/11

The maintenance has been completed.

History:
NTS will be performing maintenance on the Bluemont Hall network from 10:00 a.m. till 11:00 a.m. on Saturday, March 11th.  This maintenance will affect both wired and wireless users during this time.

Shibboleth Update - 03/15

 This maintenance has been completed.

History:
Shibboleth will be moved to the Converged Infrastructure at 12:01 a.m. on Wednesday, March 15. At that time services will be moved to the new server. No authentication interruptions are expected during the move. If you having trouble signing in during the switch, contact the IT Help Desk.

Shibboleth will be moved to the Converged Infrastructure at 10:30 a.m. on Monday, March 13. At that time services will be moved to the new server. No authentication interruptions are expected during the move. If you having trouble signing in during the switch, contact the IT Help Desk.

Email Issues

This issue has been resolved.

History:

Users may be unable to view some app launcher tiles within Office365 on the web. Microsoft is working to resolve this issue.

The IT Help desk has received a number of calls about not being able to sign into K-State Webmail, Outlook, and Service-Now email. ITS is working to quickly to resolve the issue.

The IT Help Desk has received a number of calls about not being able to sign into K-State Webmail, Outlook, and Service-Now email.  Information Technology Services (ITS) is working to quickly resolve the issue and apologizes for the inconvenience.

Network Maintenance - 03/23

This maintenance has been completed.

History:
Network maintenance will be performed March 23, 2017 from 12:00am to 4:00am.  This maintenance will impact connectivity between the Manhattan, Olathe, and Salina campuses, as well as connectivity to the internet.  The service disruption is expected to be in 3-5 minutes periods, during the maintenance window.

ImageNow Maintenance 03/08

This has been completed.

History:
ImageNow will be unavailable this evening from 9:00-9:30 PM for a scheduled production server reboot.

Data Center maintenance 03/09

This maintenance has been completed.

History:
NTS will be performing maintenance in the Data Center on Thursday, March 9th, from 10 p.m. to midnight.  We do not anticipate any disruption to data center services during this maintenance.

Hitachi Maintenance - 03/22

This maintenance has been completed.

History:
Hitachi will be upgrading the software for some of the central enterprise storage systems on March 22 2017 from 9:00 am to 4:00 pm. This does not affect the catfiles storage system. No downtime is required for this maintenance.

K-State Online is Unavailable

This issue has been resolved.

History:

K-State Online Canvas recovery continues to progress quickly. Although many users should now be able to access K-State Online, there may still be areas of impaired functionality as they work through remaining issues. We will update this status again when the service is performing as expected

Amazon continues to work on the problem and we do not yet have an ETA on the restoration of K-State online services.

The IT Help Desk has received reports that users are unable to sign into K-State Online.  IT staff are aware of the matter and working on a resolution.