Qualtrics Survey Issue

We have worked with Qualtrics on email delivery from their domains and hope the issue is resolved. If not contact, the IT Help Desk.

History:
Select Qualtrics surveys are being delivered to junk folders instead of inboxes.  Information Technology Services is working with Qualtrics to resolve the issue.  We apologize for the inconvenience this has caused.

Network Maintenance - 7/26/2017

Converged infrastructure firewalls will be undergoing a change on 07/26/2017 08:00:00 PM CDT. IT staff will be monitoring the environment for issues and will work to restore services if issues are encountered.

KSIS Integrations to/from Other Systems

The KSIS upgrade is complete.

History:
The CASHNet-KSIS integration issue was resolved a few minutes ago. CASHNet implemented a change this morning and payments are once again flowing from CASHNet into KSIS student accounts. KSIS-WebMethods communication issues were resolved yesterday afternoon. The systems are still talking to each other today, which means: All KSIS integrations to/from other systems are working again!

History:
ITS is continuing to restore integrations to/from KSIS and other systems. Services impacted include posting of payments on student accounts.

History:
ITS is continuing to research and restore integrations to/from KSIS and other systems. Services impacted include posting of payments on student accounts, and creation of designees.

Networking Issue - 7/25/17

The issue have been resolved systems and services should be back to normal.

History:
IT staff is aware of a network issue and are working on a resolution

Network Maintenance - 07/27/2017

This has been completed.

History:
NTS will be performing network maintenance on Thursday (7/27) starting at 10pm through Friday (7/28) at 6am. Users in the following locations will experience loss of service in both wired and wireless connectivity at various times during the maintenance window -
Hale Library
College of Business
Dickens
Justin
Campus Creek
Willard
McCain
Holton
Nichols
Chem/BioChem
King
Bluemont
Shellenberger
Throckmorton
Olathe

Network maintenance - Justin Hall - 7/24

This has been completed.

History:
NTS will be performing network maintenance in Justin Hall this evening (7/24) from 10:00pm to 11:00pm. This maintenance will affect both wired and wireless connectivity for short periods during this timeframe.

Ackert Hall Network Maintenance -7/24/17

This has been completed.

History:
NTS will be performing network maintenance in Ackert Hall this evening (7/24) from 10:00pm to 11:00pm. This maintenance will affect both wired and wireless connectivity for short periods during this time frame.

KSIS Upgrade July 21-23

Completed: KSIS Upgrade to 9.2 July 21-23
KSIS was successfully upgraded to version 9.2 and re-opened to all users at 7:07 p.m. Sunday, July 23rd. Visit the KSIS 9.2 Resources webpage for an overview of exciting new features, FAQs, videos, troubleshooting tips, and more. If questions, contact the IT Help Desk.
History:
KSIS is unavailable while the system is being upgraded to a new release. KSIS will resume normal operations by Monday, July 24.

To make a payment, go to http://www.k-state.edu/paynow and sign in with the student’s last name and Wildcat ID (WID). Payments made during this time will be reflected on your KSIS student account on Monday, July 24.

After the upgrade, KSIS will have new navigation, personalization options, and mobile-friendly features for iOS and Android devices. Visit the KSIS 9.2 Resources webpage for details.
History:
Planned: KSIS Upgrade July 21-23
KSIS will be unavailable during the upgrade window 5 p.m. Friday, July 21 through Sunday, July 23. KSIS will be brought up as soon as the upgrade is complete. To prepare for the upgrade, KSIS users should: Complete transactions and sign out of KSIS by 5 p.m. Friday, July 21 Upgrade to the minimum recommended web browser versions Review the KSIS 9.2 Quick Start Guide Visit the KSIS Upgrade Project webpage for more information.

Network Maintenance for Salina Polytechnic 7/18/17

This maintenance is complete.

History:
 NTS will be performing an emergency software upgrade on the routers at the Polytechnic campus in Salina tonight (7/18/17), from 10pm to midnight. During the maintenance window, we anticipate short disruptions in network connectivity as the routers are rebooting.

Converged Infrastructure Firewalls Upgrade 07/19

This maintenance has been cancelled.

History:
Converged infrastructure firewalls will be undergoing a change on 07/19/2017 06:00:00 PM CDT. There is potential for services hosted in the converged infrastructure to be disrupted for a short time. IT staff will be monitoring the environment for issues and will work to restore services if issues are encountered.

Info Commons and University Computing Labs

 The issue has been resolved.
History:
The Info Commons and some lab computers that use the use Provisioning Services (PVS) are currently experiencing problems with extreme slowness.  ITS is working to resolve the problem.

Areas that may be impacted include the Hale Library Info Commons, Cardwell 144-145 Labs, Seaton 022 UCL, Seaton Library and Cardwell Library. 

Bomgar not available 07/14

The system is available.

History:
The Bongar system is being updated today, July 14.  It will be available after the update is complete.

Network maintenance - Campus Phone Service 07/14

System maintenance is scheduled on July 14 from 12:01am to 6am. This maintenance could potentially affect Manhattan campus phone services initiated to and from off-campus phone numbers. The maintenance could also affect calling between the Manhattan and Salina campuses. All KSU PD emergency voice services (i.e., 911, blue emergency phone calls, and fire/safety alerts) will not be impacted by this maintenance. In addition to phone services, all network connectivity to Executive Court and the Konza Prairie facility could be impacted during the maintenance window.

Network Maintenance - Housing July 12th

The maintenance has been completed.

History:
NTS will be performing maintenance on the wireless for all of Housing on Wednesday July 12th, 2017 from midnight till 2:00 am.  This maintenance will affect all wireless in Housing buildings.  This maintenance will also affect most of the in room wired ports in the following halls:

Ford
Honors House
Haymaker
Marlatt
Moore
Wefald
West

Users can expect intermittent connectivity during this time.

Electrical Maintenance Seaton Hall 07/08

Maintenance was completed.

History:
Electrical Maintenance is scheduled for July 8th from 7:00am to 7pm in Seaton Hall.  This maintenance could potentially affect all network connectivity from main campus to Seaton West and Seaton Central.

Electrial Maintenance Holtz Hall 07/10/17

Maintenance was completed.

History:
Electrical Maintenance is scheduled for July 10th from 7:00am to 9:00am in Holtz Hall.  This maintenance will affect anything that uses power.

Phishing Scams Reported

ITS has received a phishing scam reported to be from Dr. Bosco and another phishing scam reported to be from the Dean of Student Life.  Please delete these emails or submit them to abuse@ksu.edu.  Check the K-State Phishing Scams Blog for more information and a list of recent scams.

Network maintenance - Umberger Hall - 07/06

This has been completed.

History:
NTS will be performing maintenance in Umberger Hall tonight (7/6/2017) from 10:00 p.m. till 11:00 p.m. This maintenance will affect both wired and wireless services in the entire building.

Canvas SCORM Integration - 07/07/2017

The maintenance has been completed

History:


Maintenance will be performed on the Canvas SCORM integration starting at midnight on Friday, July 7. During the maintenance, you will be unable to access your SCORM content in Canvas. The maintenance may take up to three hours.

Email Issues

The email issues have been resolved.

History:

Due to some licensing issues, users may experience some issues with custom settings on mailboxes. Users will still be able to login to Outlook and webmail without issue. However, users may have issues when attempting to setup or change forwarding emails, grant or revoke permissions to calendars and mailboxes, or changing other options for their mailboxes. We are currently working with the vendors to resolve the issue as quickly as possible.