Friday, June 22, 2018

ITS System Status

The Data Center is running on normal power and the generator is on standby mode. 

Cardwell Hall Network Maintenance - 06/21

This maintenance was completed.

History:
NTS will be performing maintenance in Cardwell Hall tonight (6/21/18) from 10pm to midnight.  Users may experience a brief interruption in network services during the maintenance.

Firewall Mainteance - 06/21/18

The maintenance has been completed.

History:
Thursday evening, June 21st, between 10 PM and midnight, we will be updating software on several firewalls on campus.  For most locations, no service disruptions are anticipated as the maintenance is carried out.

Wednesday, June 20, 2018

Network Maintenance 6/20/18

The maintenance has been completed.

History:
NTS will be re-initiating redundant links from the core to the data center today (6/20/18) at 4pm.  This process is expected to cause a brief outage (under 2minutes) in access to the data center resources

Mediasite Maintenance - 06/20

The maintenance has been completed.

History:
EST will perform maintenance on the Mediasite database server from 7:30 a.m. to 8:00 a.m. on Wednesday, June 20. During this maintenance period, Mediasite services may be temporarily disrupted.

Monday, June 18, 2018

Network Maintenance - Hale Library - 06/18

The maintenance has been completed.

History:
NTS will be performing maintenance tonight (6/18/18) from 6pm to 8pm in Hale Library, to continue the process of recovering services impacted by the fire.  During this maintenance user's may experience a brief disruption in network services.

ITS Systems Status 06/15/2018 4:00 pm


On Monday, June 18, at 5:00 am, work will be done in the Hale Data Center to restore utility power to the systems.   While we anticipate no impact or disruption of service, there exists the possibility that we will have to power down parts of the data center during the transition.   As a precaution, we will be shutting down all test and development services preemptively to reduce load and extend battery life in the UPSs.  If we do end up losing power,  we will have staff on hand to shut down production systems as gracefully as possible.

Friday, June 15, 2018

ITS System Status - 06/15/18

History:
Normal/commercial power was successfully turned on to the building’s exterior transformer and three (3) building electrical service switches on 6/14. Transfer to normal/commercial power from generator power for the IT equipment (located in the basement) has been scheduled for Monday.  Individuals are meeting today to discuss this further. 

K-State Confluence Wiki Maintenance - 06/14

The maintenance was completed.

History:
The K-State Confluence Wiki (including all instances of the wiki for other units on campus) will undergo maintenance on Thursday, June 14th beginning at 3pm. The outage is expected to last no more than 30 minutes.

Tuesday, June 12, 2018

IT System Status

The generator has been installed.  ITS continues to work with Belfor to provide shore power to the Hale data center. 

There are a few systems still in active evaluation or maintenance.
  • Unavailable systems - systems critically impacted by hardware failure
  • 85% Complete  – Most, but not all, data and system backups are fully operational. Awaiting arrival of replacement parts.  
  • 95% Complete – Services and systems online.
  • 100% Complete – network connections repaired, development/test systems
NOTE: Since nearly all systems are online now, stressed equipment may fail causing periodic outages.

There is no target date yet for permanent power restoration. Purchasing and installing replacement parts and equipment continues as needed.

Where is the IT Help Desk located? The IT Help Desk is located in the Union Cat's Pause Lounge 785-532-7722.

Sunday, June 10, 2018

Generator Maintenance 6/10/18

The maintenance has been completed.

History:
Generator issues have caused power disruptions to telephone services. Buildings impacted include: Bluemont, Chem/Biochem, College of Business, Dickens, Eisenhower, Engineering complex, Holton, Justin, King, McCain, Nichols, Pat Roberts Hall, Seaton, Shellenberger, Throckmortin and Willard. Service will be restored as soon as possible. 

Thursday, June 7, 2018

KDA and Olathe Firewall Maintenance - 06/07/18

The maintenance has been completed.

History:
Thursday, June 7th, between 5 and 5:30 PM, maintenance will be performed on the KDA firewalls.  Between 7:30 and 8:00 PM, maintenance will be performed on the Olathe firewalls. Neither maintenance operation is expected to cause a service disruption.

Wednesday, June 6, 2018

IT System Status


There are a few systems still in active evaluation or maintenance. We will discontinue the 4pm Zoom sessions and continue posting updates to this page. 
  • Unavailable systems - Development and test environments for all services
  • 50% Complete – Repair of network connections. Awaiting arrival of replacement equipment to get reach full capacity. The data center is currently operating with a single connection to the campus network.
  • 75% Complete  – Most, but not all, data and system backups are fully operational. Awaiting arrival of replacement parts.  
  • 95% Complete – Services and systems online.
  • 100% Completed - Equipment components tested. Most equipment is operational. Awaiting arrival of replacement parts.

NOTE: Since nearly all systems are online now, stressed equipment may fail causing periodic outages.  

Electrical power to the data center is stabilized, but there is no target date yet for permanent power restoration. Purchasing and installing replacement parts and equipment continues as needed. Unavailable systems will be posted to the status page as we learn more.

The following are some answers to specific questions the IT Help Desk and others have been receiving.

Can my unit begin creating eIDs? Yes, the eID creation process is working.

What if my password period expired during the outage? Password changes were suspended during the ~ 11 day outage. The password change requirement is again operational and you should begin receiving notices about expiration dates. 

Are KSIS and DARS available?  Is ImageNow available? Is Mediasite available? Yes, KSIS, DARS, ImageNow and Mediasite are available. 

Is the Wildcat ID creation process operational? Yes, you can create a wildcat ID card.

Is Talisma available?  Yes, Talisma is available.  

Where is the IT Help Desk located? The IT Help Desk is located in the Union Cat's Pause Lounge 785-532-7722.

Tuesday, June 5, 2018

Network Maintenance 6/5/2018

The maintenance has been completed.

History:
NTS will be performing network maintenance in the Hale Data Center tonight (6/5) from 5:15 PM to 7:15 PM.  No downtime is expected.

ITS System Status

Updated 06/04/18 at 4:00 pm. 

Available Systems:
  • eID Authentication (for existing eIDs)
  • HRIS
  • K-State Online Canvas
  • Zoom
  • Qualtrics 
  • Pulse Event Calendar System
  • IT Status page at https://ksu-its-status.blogspot.com
  • Voice data and Internet services 
  • KREX 
  • WEBMAIL at https://webmail.ksu.edu
  • KSU Wireless 
  • Service-Now  (kstate.service-now.com)
  • AIM 
  • Curriculog
  • Web services 80% restored
  • eID management services (creating new and updating existing eIDs)
  • EIS and Global Campus course search 
  • KSIS
  • DARS
  • Student Success Collaborative (SSC) via https://k-state.campus.eab.com
  • K-State Transaction Hub (interconnects services)
  • Mediasite
  • TEVAL (electronic)
  • Listserv lists
  • FIS
  • ImageNow
  • Catfiles
  • Web methods
  • Talisma
  • K-State 360
  • VDI labs (Delivers software to university computing labs)
Unavailable Systems:
  • Dev and test environments for all services

Sunday, June 3, 2018

Update 6/3/18 2:30pm

ITS continues to work to restore services and systems. Assessment and testing of system continues. A complete listing will be posted after the 8:30 am Zoom session. 

·         COMPLETED - Electrical power to the data center is now stabilized with dual generators and full battery backups. No target date yet for permanent power restoration
·         90% Complete - Systematically starting up equipment components to test the reliability of the equipment.
·         COMPLETED – Testing and reconfiguring network connections
·         50% Complete – Repair of network connections. Awaiting arrival of replacement equipment to get reach full capacity. The data center is currently operating with a single connection to the campus network.
·         Ongoing – Data and system backups are not yet fully operational.  The last successful backups were May 21. Although storage devices appear usable, the equipment used to update and restore backups is damaged. Awaiting arrival of replacement parts.  
·         Ongoing - Purchasing and installing replacement parts and equipment as needed.

Update 6/2/18 2pm

·         COMPLETED - Electrical power to the data center is now stabilized with dual generators and full battery backups. No target date yet for permanent power restoration.
·         60% Complete - Systematically starting up equipment components to test the reliability of the equipment.
·         COMPLETED – Testing and reconfiguring network connections
·         50% Complete – Repair of network connections. Awaiting arrival of replacement equipment to get reach full capacity. The data center is currently operating with a single connection to the campus network.
·         Ongoing - Purchasing and installing replacement parts and equipment as needed.

Saturday, June 2, 2018

Thursday, May 31, 2018

Update 5/31/2018 2:00 pm


As a result of ongoing work in the data center, tentatively there is a possibility that the following buildings will lose phone service around 7 pm including: Bluemont, Chem/Biochem, College of Business, Dickens, Eisenhower, Engineering Complex, Hale, Holton, Justin, King, McCain, Nichols, Pat Roberts Hall, Seaton, Shellenberger, Throckmorton and Willard.  We do not anticipate an impact to campus.


HRIS is available for Campus.

ITS is currently working on:

·         Improving the stability of electrical power to the data center
·         Systematically starting up equipment components to test the reliability of the equipment
·         Testing, reconfiguring and/or repairing network connections
·         Purchasing and installing replacement parts and equipment as needed

We will begin the process for restoring systems; the functionality of those restored systems may be limited due to the reliance on data and services from other systems.



Status and information about the summer term and K-State Online and other systems
http://public.online.k-state.edu/

Hale Update 05/31/18 11am

We have had battery and generator issues in the data center so assessment is taking longer than determined. We hope to provide information at our 4 pm Zoom session.

Hale Update 5/26/2018 5 pm.

Belfor continues to work to restore the data center services. Portable AC has been set up to cool the data center. Debris and ceiling tiles are being removed from areas around the data center.  Discussions will occur on Tuesday about restoring power.  ITS staff are in the process of testing HRIS and working to restore Talisma. Updates will be provided to the status page over the next two days. The next Zoom update will be 8:30 am on May 29.

Hale Update 5/27/2018


Crews continue to work around the clock to dry and dehumidify the data center and all of Hale Library. They are busy removing ceiling tiles, carpet and debris from the building. The ITS staff are working to restore services. Updates will be posted to this page. 

Available Services

The following services are available:
K-State web presence is partially available.
Voice data and internet services are available.
KREX is available.
WEBMAIL is available at https://webmail.ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available.
(Updated at 7:40 p.m. 05/25/18)

History:
The following services are available:
Voice data and internet services are available.
KREX is available.
WEBMAIL is available at https://outlook.office365.com/ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available.
(Posted 4:45 p.m. 5/25/18)

History:
The following services are available:
Phone services are available.
KREX is available.
WEBMAIL is available at https://outlook.office365.com/ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available.
(Posted 3:30 p.m. 5/25/18)

History:
The following services are available:
KREX is available.
WEBMAIL is available at https://outlook.office365.com/ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available.
(Posted 11:20 a.m. 5/25/18)

History:
The following services are available:
WEBMAIL is available at https://outlook.office365.com/ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available.
(Posted 3:35 p.m. 5/24/18)

History:
The following services are available:
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available. 

Hale Update 5/29/2018 5 pm

Thank you to K-Staters for their patience over the last week. Tomorrow our focus will be on providing generator power to the data center. Belfor, the restoration company, has provided an opportunity to assess the data center, which is our top priority.   We will have a Zoom session on May 30 at 4 pm.

Hale Update 5/26/2018 8 am

Belfor continues to work on cleanup of the data center. The HRIS database is in the process of being restored fully. The KSIS and Uachieve(DARS) database backups are in the process of being restored. We continue to work on an alternative for Catfiles. ITS staff located in the library will be relocated to Unger, the College of Business Administration and the Union. There will be a Zoom update at 5 pm. Email updates will follow tomorrow. 

Update 5/28/2018

HRIS is up with restricted access to HCS only. The appropriate files for payroll are in Topeka. 

Hale Update 05/29/18 10am

We hope to have power up in 48 hours and will begin testing equipment.
We will have an update at 4:15 pm today.

IT System Status 05/29/18 4:00 pm

History:

Updated 05/31/18 at 10 am.

These systems are available:
  • IT Status page at https://ksu-its-status.blogspot.com
  • Voice data and internet services are available.
  • KREX is available.
  • WEBMAIL is available at https://webmail.ksu.edu.
  • KSU Wireless is working.
  • Canvas - link to k-state.instructure.com. (Mediasite, Scantron, Photo Roster are unavailable).
  • Service-Now is working (kstate.service-now.com).
  • Zoom is working.
  • AIM is available.
  • Pulse Event Calendar
These systems are partially available:
  • HRIS system is available with restricted use by HCS staff.
  • K-State web presence is partially available.
These systems are not available:
  • KSIS
  • Talisma
  • FIS
  • DARS
  • ImageNow
  • Mediasite
  • ListServ
  • Global Campus course search
  • EIS

Wednesday, May 30, 2018

ITS System Status - 05/30/18 6 pm

Updated 05/30/18 at 6 pm. 

These systems are available:

  • Qualtrics is available
  • IT Status page at https://ksu-its-status.blogspot.com
  • Voice data and internet services are available
  • KREX is available
  • WEBMAIL is available at https://webmail.ksu.edu
  • KSU Wireless is working
  • Canvas - link to k-state.instructure.com. (Mediasite, Scantron, Photo Roster are unavailable)
  • Service-Now is working (kstate.service-now.com)
  • Zoom is working
  • AIM is available
  • Student Success Collaborative (SSC) https://k-state.campus.eab.com/
  • Curriculog
These systems are partially available:
  • HRIS system is available with restricted use by HCS staff.
  • K-State web presence is partially available.
These systems are not available:
  • KSIS
  • Talisma
  • FIS
  • DARS
  • ImageNow
  • Mediasite
  • Global Campus course search and EIS

ITS System Status - 05/30/18 11 am

History:

Updated 05/30/18 at 10am. 

These systems are available:
  • Qualtrics is available.
  • IT Status page at https://ksu-its-status.blogspot.com
  • Voice data and internet services are available.
  • KREX is available.
  • WEBMAIL is available at https://webmail.ksu.edu.
  • KSU Wireless is working.
  • Canvas - link to k-state.instructure.com. (Mediasite, Scantron, Photo Roster are unavailable).
  • Service-Now is working (kstate.service-now.com).
  • Zoom is working.
  • AIM is available.
These systems are partially available:
  • HRIS system is available with restricted use by HCS staff.
  • K-State web presence is partially available.
These systems are not available:
  • KSIS
  • Talisma
  • FIS
  • DARS
  • ImageNow
  • Mediasite

Sunday, May 27, 2018

Hale Update 5/27/2018 4:30 pm

Belfor crews have deployed portable chillers in the Hale Data Center. The current temperature in the Data Center is approximately 60 degrees. They have also deployed dehumidifiers to remove moisture from the Data Center. We should have an update on the condition of the Data Center by the end of next week. ITS continues to work to restore services.

Friday, May 25, 2018

Hale Library Fire - 05/22/18

The restoration company, Belfor, is working around the clock to clean and restore the building.
Voice data and internet services have been restored to all of campus. (4:45 p.m. 5/25/18)

History:
ITS is working with Belfor, the restoration company, to dehumidify the building. Telecommunications continues to work on restoring phone service. We should have an update by noon for those that do not have phone service. (9:00 a.m. 5/25/18).

History:
Work continues to bring us back online.  Restoration teams are on site and beginning restoration operations.  (update as of 6:30 p.m.)

History:
Network has been restored to all buildings except Holton. Webmail is available at https://outlook.office365.com/ksu.edu.  ITS and Telecommunications are continuing to restore services. Belfor, a restoration company, will be onsite in an hour to assess the building and begin the restoration process. Another update will be posted in an hour. (3:50 p.m. 5/24/18).

History:
ITS is continuing to restore services. Telecommunications is working to restore internet to buildings. We are close to having webmail restored. Belfor, a restoration company, will be onsite in an hour to assess the building and begin the restoration process. Another update will be posted in an hour. (3:25 p.m. 5/24/18).

History:
Throckmorton, FBC, Dairy Barn, Nichols Hall, McCain and BRI buildings are up and working. ITS staff are continuing to work on restoring systems. Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will follows as available. (12:20 p.m. 5/24/18).

History:
Nichols Hall, McCain and BRI buildings are up and working. ITS staff are continuing to work on restoring systems. Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will follows as available. (11:15 a.m. 5/24/18).

History:
The BRI building is up and working. ITS staff are continuing to work on restoring systems. Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will be posted periodically to this site. (posted 9:15 a.m. 5/24/18).

History:
ITS are working to restore systems. KSU wireless is up and working. Networking and Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will be posted periodically to this site. (posted 8:15 a.m. 5/24/18).

History:
As of 8 p.m. today, ITS was sent home to get some rest after many long difficult hours of working towards bringing us back online.  Teams also continue to work towards bringing several buildings back online that were impacted by the Hale fire.  The work towards bringing us back online will resume at 8 a.m. tomorrow morning.  We do not have an estimated time as to when these services will be back online.  As information becomes available we will post to this page.  (updated 9:00 p.m.)

 History:
Work continues around the clock to restore the ability to log in to web services, including Webmail, Canvas, HRIS, KSIS and other network services. Once access is restored, the university's web presence will be republished via our content management system. Efforts also continue to reconnect internet service to several buildings taken offline by the fire.  (update 6:30 PM)

History:
ITS is working with our third party vendors to restore services. At this time, we have no time estimate for restoration of services. The Library remains closed. As information becomes available we will post to this page.

History:
(posted 5/23/18 at 1:53pm)
The Library remains closed. As information becomes available we will post to this page.

History:
(posted 5/23/18 at 10am.)
Central IT Services were impacted by the fire in Hale Library yesterday. ITS is working to restore services. Hale Library is closed until further notice.  The IT Helpdesk is available at 785-532-7722 and the NOC is working from off campus and is available via on-call at 785-532-1847. Further updates will follow.

History:
(posted 5/23/18 at)
Central IT Services were impacted by the fire in Hale Library yesterday. ITS is working to restore services.  Hale Library is closed until further notice.  The IT Helpdesk is closed and the NOC will be working from off campus. The NOC on-call number is 785-313-1847.  Further updates will follow.

History:
Hale Library is closed until further notice.  The helpdesk will be closed until further notice and NOC will be working from off campus.  Further updates to follow.  The NOC on call number is 785-313-1847.

The Hale Data Center needs to be taken down due to the fire and will be unavailable affecting the following systems:
  • All Enterprise Resource Planning (ERP) systems:  KSIS, HRIS, FIS, Talisma Image Now 
  • All PROD ERP databases
  • Virtual Machine Clustering
  • All application servers
  • All Development/Test databases
  • General Virtual Machines
  • Monitoring
  • CAS/SSO/IDM
  • LDAP and Active Directory (eID login)
  • Mediasite
  • Talisma test, dev, and prod
  • Rec services Fusion
  • Camera system
  • ProCare
  • Online Orientation and Enrollment registration, IR form, GO, etc
  • Catfiles
  • Rocketchat
  • Some network functions 
Further updates to follow.

Beware of Phishing Scams

K-State will not send email asking you to change your password due to the fire, systems being down, replaced, or any other scenario. Do not reply to or click on any links, just delete the email. For questions please contact the IT Helpdesk.

History:
If you receive email requesting you to change your password, delete the email. K-State will not ask you to change your password due to the fire, systems being down, replaced, or any other scenario. If you receive a suspicious email, do not reply to or click on any links and delete the email. For questions please contact the IT Helpdesk.

Tuesday, May 22, 2018

Qualtrics Login Issue

The login issue has been resolved.

History:
Users are reporting issues logging into Qualtrics Surveys. ITS is aware and looking into the issue.

Engineering Complex Network Maintenance - 05/19

The maintenance has been completed.

History:
NTS will be performing network maintenance in the Engineering Complex (including Durland, Rathbone, Fiedler, and Engineering Hall) on Saturday, 5/19/18.  The maintenance will be from 7:00am to noon.  Both wired and wireless connectivity within Engineering Hall will be impacted at various times during this maintenance.  Campus access to Beocat resources will not be impacted.

Network Maintenance - Housing & Dining - 05/23

NTS will be performing network maintenance on the Housing and Dining wireless network on Wednesday (5/23) from 7:00 AM to 8:00 AM. A network outage is not expected during this maintenance.

Network Maintenance - Eisenhower - 5/23

NTS will be performing network maintenance in Eisenhower Hall Wednesday (5/23) from 10:00 PM to 11:00 PM. This maintenance will affect both wired and wireless connectivity during this time.

Monday, May 21, 2018

K-State Website Maintenannce - 05/23/18

Wednesday morning ITS will be doing maintenance on the K-State web servers. There may be brief interruptions to the K-State website between 6:30 and 7:30 a.m.

Single Sign on Issues

Users have been reporting issues logging into K-State resources. ITS is aware of this issue and are working to resolve this issue.

Friday, May 18, 2018

Canvas Update - 5/18/18

Maintenance has been completed.

History:
Canvas maintenance will be done Friday, May 18th.  We anticipate this will last 10 minutes between 3-3:30 AM.  Users will not be able to access Canvas during the maintenance window.

Network Maintenance - Umberger Hall - 5/17

The maintenance has been completed.

History:
NTS will be performing network maintenance in Umberger Hall Thursday (5/17) from 10:00 PM to 11:00 PM.  This maintenance will affect both wired and wireless connectivity during this time.

Thursday, May 17, 2018

Hardware/Software Maintenance - 5/17

The maintenance has been completed.
 
History:
Thursday, May 17th, between 6 PM and 10 PM, we will be performing hardware and software maintenance on the border firewalls.  We do not anticipate service disruptions, though there is the possibility of a service disruption towards / from the Internet if we encounter problems during the maintenance window.

Tuesday, May 15, 2018

Canvas Export and Import 05/15/2018

The maintenance has been completed.

History:
K-State Online Canvas is experiencing long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.

Since the grade submission deadline of 5 pm is approaching, faculty might need to manually enter grades. Information on how to is available from the following link:

http://www.k-state.edu/ksis/help/general/genKSIS-FinalGrades.html

Emergency Maintenance 05/14/2018

The maintenance has been completed. Please contact the IT Helpdesk (785-532-7722) if you experience any issues.

History:
 Information Technology Services (ITS) will be conducting emergency maintenance on our infrastructure beginning at 8 pm.  This could cause up to 30 minutes of downtime. Please refrain from using services(K-State online, HRIS, KSIS) during this time. ITS apologizes for the inconvenience.

Monday, May 14, 2018

Network Connectivity Issues 5/14/2018

Issue has been resolved.
History:
Currently we are experiencing network connectivity issues.  ITS is currently working to resolve the problem. 

Hale Library Construction - 05/14 - 10/01

The first floor of Hale Library will be under construction beginning May 14. This includes the 24 hour study area. This area will be unavailable from May 14 - Oct 1, 2018.

Friday, May 4, 2018

Seaton Hall Maintenance - 5/5/18

This maintenance has been completed.

History:
NTS will be performing network maintenance in Seaton Hall Saturday (5/5) from 7:30 AM to 8:30 AM. This maintenance will affect both wired and wireless connectivity during this time.

Power Outages

The power has been restored.
 
History:
College of Business building and several other buildings on the east side of campus are without power.  Facilities staff are working on the issue.

Canvas Maintenance - 05/03/18

The maintenance has been completed.

History:
Canvas maintenance will occur at 3 a.m. to 3:30 a.m. on May 3rd.  There will be a 15 minute Canvas outage sometime during this window.

Network Maintenance - Fairchild Hall - 5/03

 The maintenance has been completed.

History:
NTS will be performing network maintenance in Fairchild Hall Thursday (5/3) from 10:00 PM to Midnight.  This maintenance will affect both wired and wireless connectivity during this time.

Wednesday, May 2, 2018

Network maintenance - KDA - 5/02

The maintenance has been completed.

History:
NTS will be performing network maintenance in KDA Wednesday (5/2) from 10:00 PM to 11:00 PM.  This maintenance will affect both wired and wireless connectivity during this time.

Monday, April 30, 2018

Network Issues

This issue has been resolved.

History:
EST is working on network issues that are interrupting services.

Hale Power Outage - 6/02

Hale Library will not have electricity for about 4 hours from 6am-10am on Saturday, June 2, 2018. This outage will allow facilities to install a new transformer.

Electrical Outage Durland Hall - 04/28

The electrical maintenance was completed. History: This Saturday 4/28 from 7am to 7pm Facilities has scheduled electrical maintenance for Durland Hall.

Friday, April 27, 2018

Network Maintenance - Kedzie Hall - 4/29

This maintenance has been completed.

History:
NTS will be performing network maintenance in Kedzie Hall this Sunday (4/29) from 8:00 AM to 9:00 AM. This maintenance will affect both wired and wireless connectivity during this time.

Wednesday, April 25, 2018

Wireless/Eduroam Network Maintenance - 04/29/18

This maintenance has been completed.

History:
NTS will be performing maintenance on campus wireless on Sunday (4/29) from 8:30-10:30 a.m. This service will affect the authentication piece for the KSU Wireless and Eduroam networks. KSU Guest will not be impacted. We also do not expect this maintenance to be service impacting.

Qualtrics Temporarily Down

Qualtrics is now up and running again. Thank you.

Tuesday, April 24, 2018

FIS Issues

This issue has been resolved.

History:
FIS is currently having issues with its back-end storage. EST is working to restore service.

Monday, April 23, 2018

Dickens Computing Lab Closure

 Lab is now open.

History:
The Computing Lab in Dickens 001 is closed until further notice due to flooding.

Saturday, April 21, 2018

HRIS Maintenance - 04/20

The maintenance has been completed.

History:
We are taking HRIS down at 10pm this evening for some regular maintenance. The system will be down starting at 10, for approximately 1 hour.

Wednesday, April 18, 2018

Software update - 04/17

Upgrade was not successful. Upgrade will be rescheduled. Requested to remove posting.

History:
We will be performing a software update on the Palo Alto firewalls to apply bug fixes Tuesday, April 17, between 10 PM and 11 PM.  No service disruption is anticipated as a result of this maintenance.

Tuesday, April 17, 2018

Network Maintenance 4/12/18

The maintenance has been completed.

History:
NTS will be performing network maintenance in the Durland, Rathbone, Fiedler, and Engineering Hall complex Thursday (4/12/18) from 10pm to midnight.  Both wired and wireless network connectivity within the complex, and access to the Engineering Data Center resources will be impacted during this window.  Access to Beocat resources will not be impacted by this work.

Service-Now Upgrade - 04/17

The upgrade has been completed.

History:
We are planning to upgrade Service-Now to the Kingston release on Tuesday, April 17th in the morning. It should be finished before 6 AM. As with all Service-Now patches and upgrades, this is an automated process and no downtime is anticipated. Any issues can be reported to the IT Help Desk by calling 785-532-7722, emailing helpdesk@k-state.edu, or submitting the Report an Issue with Service-Now form.

Monday, April 16, 2018

Thursday, April 12, 2018

Firewall Maintenance 4/11/18

The maintenance has been completed.

History:
April 11, between 10 PM and 10:30 PM, maintenance will occur on the core firewalls. No service disruption is anticipated as a result of this maintenance

Thursday, April 5, 2018

Network Maintenance 4/5/18

Maintenance has been completed. History: NTS will be performing network maintenance on Thursday 4/5/18 from 12:01am to 6:00am. This maintenance will disrupt wired and wireless connectivity on the Manhattan campus, connectivity between the Salina and Olathe campuses, and internet access for all three campuses. Outages are expected to be for short periods of time during the maintenance window.

Sunday, March 25, 2018

Friday, March 23, 2018

Kanren Fiber Maintenance - 03/22/2018

Maintenance has been completed.

History:
Fiber maintenance is scheduled for Thursday, March 22nd, from 12:01am to 5:00am.  This maintenance could potentially affect connectivity to the K-State Polytechnic campus in Salina.

Lafene Heath Center Network Maintenance - 03/22

Maintenance has been completed.

History:
NTS will be performing network maintenance in Lafene Health Center this evening (3/22) from 10:00 PM to 11:00 PM.  This maintenance will affect both wired and wireless connectivity during this time.

Disk Maintenance 3/20

The disk maintenance was completed.

History:
EST is performing disk maintenance that will affect the public unix home directories tomorrow (Wednesday, March 21st). There may be outages affecting the public unix systems and www-personal.k-state.edu during the day tomorrow.

DNS Maintenance 3/22

DNS maintenance has been finished.

History:
EST is performing DNS maintenance on specific servers Thursday (3/22) from 10am - 11am. There will be a brief DNS outage expected during the maintenance.

Wednesday, March 21, 2018

Website Delays 3/16/2018

 Issue has been resolved. 

History:
We have been experiencing periodic issues with web browsing to services such as the ksu homepage, email, as well as external websites.  Users have reported experiencing excessively long delays in loading webpages (longer than 1 or 2 minutes), or receiving timeout errors for the majority of websites they are trying to access.  NTS is working with our vendors to identify the root cause of this behavior.

The important thing to note is that this issue impacts almost every connection that is attempted through the web browser.  If this describes the issue you are having, please contact your local system administrator or the IT Help Desk for assistance.

We appreciate your patience as we work towards a resolution to this problem.

Network Connectivity 3/21/2018

 This issue has been resolved.
History:
Network is investigating issues affecting connectivity across campus.

Tuesday, March 20, 2018

Library Computers Down 3/20/18

The Hale Library Computers are now available for use.

History:
Currently the Hale Library computers are not booting up. ITS is aware of the issue and are working on it. We thank you for your patience.

Network Issues 3/20

Network Issues have been resolved.

History:
K-State is currently experiencing some network routing issues following maintenance this morning. EST and Networking are investigating.

Monday, March 19, 2018

Maintenance to PaperCut - 3/19/2018

Maintenance has been completed.

History:
ITAC will be performing an upgrade of PaperCut systems on Monday, 03/19/2018 at 08:00 AM CDT. All users will be unable to print using PaperCut during this upgrade. An outage of one hour is anticipated.

Wednesday, March 7, 2018

Network Maintenance - 3/6/2018

The maintenance has been completed.

History:
NTS will be performing emergency maintenance on the Campus DHCP environment Tuesday evening (3/6) from 10:00 PM to 11:00 PM. We do not anticipate any impact to user network connectivity during this maintenance.

Thursday, March 1, 2018

Network Maintenance in IGP - 3/1/18

The maintenance is complete.

History:
NTS will be performing emergency network maintenance in IGP (International Grain Products) this evening (3/1) from 10:00 PM to 11:00 PM.  This maintenance will affect both wired and wireless connectivity during this time.

Tuesday, February 20, 2018

Network Maintenance - 2/20/2018

The maintenance has been completed.

History:
NTS will be performing emergency network maintenance in Willard Hall this evening (2/20) from 10:00pm to 11:00pm.   This maintenance will affect both wired and wireless connectivity for short periods during this time frame.

Monday, February 19, 2018

Website Maintenance 2/16/2018

 Maintenance has been completed.

History:
Beginning at 6:00 a.m. on Friday, February 16th,  there will be maintenance to the www.k-state.edu web site and other web sites hosted on the central web servers.  During the period of 6:00 - 6:30 am, there will be brief outages to web services.

Saturday, February 17, 2018

KSU Wireless down across parts of campus

This issue has been resolved.




History:
The Network Operations Center has received reports of KSU Wireless being down at Lafene and Hale Library. We are unaware of KSU Wireless being down anywhere else. We are currently waiting on a diagnosis.

Thursday, February 15, 2018

Maintenance to K-State Website - 02/15/2018

This maintenance has been completed.

History:
Maintenance will be performed on the K-State website and all other sites hosted on the K-State server. During this time, there will be brief outages to web services between 6 a.m. and 6:30 a.m.

Monday, February 12, 2018

Outage of Undetermined Origin

This issue has been resolved. 

History:
There is currently an outage of undetermined origin. Affected systems include KEAS and FIS. There is a Zoom session up to resolve the issue.

EIS Outage

This issue has been resolved.

History:
EIS is temporarily unavailable. EST is aware of the issue and is working on it. We're sorry for any inconvenience and hope to have service restored soon.

Thursday, February 8, 2018

Firewall Maintenance 2/8/2018

The maintenance is complete.

History:
February 8th, several firewalls will have software updates applied between 8:00 PM and 9:00 PM. No service disruptions are anticipated.

Network Maintenance - 2/8/2018

The maintenance has been completed.

History:
Tomorrow 2/8/18 from 6:30 a.m. – 7:30 a.m. NTS will be performing network maintenance in Hale Library from 6:30 AM -7:30 AM on equipment that services Hale Library as well as a secondary authentication server for campus wireless.  No service disruption is anticipated during this maintenance.

Network Maintenance 2/7/2018

The maintenance has been completed.

History:
Tonight at 10pm there will be maintenance on the central DNS servers to add more CPU resources. This should help to alleviate any minor outages in the future. No downtime is expected.

Firewall Maintenance 2/7/2018

The maintenance has been completed.

History:
February 7th, several firewalls will have software updates applied between 7:30 PM and 9:00 PM.  There will be a service disruption to one of the locations during the maintenance, and those affected have been consulted.

Tuesday, February 6, 2018

Network Maintenance 2/6/2018

This maintenance has been completed.

History:
Software updates will be performed today, February 6th, between noon and 12:30 PM for the Olathe campus firewalls and between 5:05 PM and 5:30 PM for the VPN service, to address a critical vulnerability. No service disruption is anticipated during the maintenance.

Power Plant Router Maintenance - 02/06/2018

Maintenance has been completed.
History:
NTS will be performing network maintenance on Tuesday, February 6th from 12:01 a.m. to 5:00 a.m.  Periodic service outages are expected during the maintenance that will affect network connectivity to the core routers and to the internet.  This will also include connectivity to the Salina and Olathe campuses. 

Monday, February 5, 2018

Phone Issues - 2/4/2018

The phone issue seems to have resolved itself.  If you experience any further problems with local calls to campus, contact the IT Help Desk.

History:
K-State is experiencing intermittent issues with local calls to campus.  If you call in and experience this interference please disconnect and try again.   ITS is working with our service provider to resolve this as soon as possible.

Friday, February 2, 2018

Firewall Maintenace - 2/3/2018

This maintenance has been completed.

History:
February 3rd, between 10 PM to 2 AM, power connections will be moved for several firewalls in Hale.  No service disruptions are anticipated as a result of this maintenance.

Tuesday, January 23, 2018

Server Maintenance 1/23/18

The maintenance is completed.

History:
The network team will be performing maintenance on the main campus DHCP Environment starting at 10pm on January 23rd, 2018.  Expected duration is 1 hour.  There will be brief interruptions in service as changes are made.

Thursday, January 18, 2018

K-State EID Login page is temporarily down

The maintenance has been completed.

History:

K-State EID Login page is temporarily down. We are working diligently to resolve this outage as soon as possible.

Monday, January 8, 2018

Emergency Maintanence on the NetBackup Appliances 1/5 - 1/8

The maintenance has been completed.

History:

EST will perform emergency maintenance on the NetBackup appliances in Manhattan. This maintenance will interfere with backups until it is complete. Starting Friday Jan 5th at 1:30pm backups will be intermittent until Monday Jan 8th at 8am.

Mediasite Maintenance - 01/08/18

The Mediasite upgrade has been completed.

History:

Mediasite will undergo an upgrade on Monday, January 8, 2018 from 9 a.m. until approximately 4 p.m. Users may experience intermittent interruptions of various Mediasite functions (playback, upload, editing, etc.) during the maintenance window.

Sunday, January 7, 2018

Firewall Maintenance 1/6/18

 Maintenance has been completed.
History:
Saturday, January 6th, between 6 PM and midnight, work to restore HA functionality of the legacy DC firewalls (not CI) that broke during an earlier maintenance window will be carried out.  During this maintenance, access to services behind these firewalls may be intermittent.

Friday, January 5, 2018

Lafene Health Center Network Maintenance 01/5/18

The maintenance has been completed.

History:
The network team will be performing maintenance in Lafene Health Center starting at 5pm on January 5th, 2018.  Expected Duration is 3 hours.  Users will not have outside connectivity during this window.

Thursday, January 4, 2018

Justin Hall Network Maintenance 01/04/18

The maintenance has been completed.

History:
The network team will be performing maintenance in Justin hall starting at 4pm on 4 January 2018. Duration: 2 hours.

Wednesday, January 3, 2018

Lafene Firewall Maintenance

The maintenance has been completed.

History:
We will be applying software updates to the Lafene firewall pair tonight between 5:30 PM and 6:30 PM. This change will result in some service disruption for Lafene.

Firewall Updates for PCI and Olathe 1/3/18

 The maintenance has been completed.

History:
Wednesday, January 3rd, between 5 PM and 5:30 PM, the PCI and Olathe firewalls will have software updates performed.  No service disruptions are anticipated during this maintenance.

Galichia Maintenance 1/3/18

Maintenance has been completed.
History:
The network team will be performing maintenance throughout all of Galichia on 3 January 2018 from 1pm-4pm. Users will not have outside connectivity during this period.

VPN and Firewall Maintenance 1/4/2018

The maintenance has been completed.

History:
We will be upgrading software on the VPN and Core firewalls Thursday, January 4th. The VPN pair will be upgraded during a 5 PM – 5:30 PM window, and the Core firewall upgrades window will be during a 9 PM to 10 PM window. In both cases, no service disruption is anticipated.

Publishing to CMS issue

Issue has been resolved.
History:
We are experiencing technical difficulties publishing to CMS. IT staff are working on a resolution.