Wednesday, August 15, 2018

Change Freeze Maintenance - 8/13 to 8/24

ITS will observe a change freeze of ITS production services 12:01 a.m., Mon., Aug. 13 to 11:59 p.m., Fri., Aug. 24. The main goal of this change freeze is to protect critical K-State enterprise systems from changes that are potentially disruptive to beginning and end-of-semester activities. The change freeze does not include tasks related to the fulfillment of Telecom work orders, troubleshooting and resolving system issues, and completing critical projects related to the on-going recovery efforts from the Hale fire. In these cases, ITS will work with the impacted users to identify windows of time that would create the least amount of disruption to their workflow.

Network Maintenance

 Network Maintenance has been completed.

History:
NTS will be performing network maintenance beginning Wednesday (8/15) 10pm, through Thursday (8/16) 4am.  The maintenance is part of the recovery efforts from the Hale fire.  On-campus users may experience up to 20 minutes of network service loss during the maintenance window.

Thursday, August 9, 2018

Network Maintenance - 8/04

The maintenance was completed.

History:
NTS will be performing network maintenance on Saturday, August 4th, from 12:01am to 6:00am.  Users will experience periodic disruptions to network services, on both wired and wireless connections, during the maintenance window.  Off-campus users can also expect disruptions when accessing on-campus resources.

Network Maintenance in Waters Hall - 8/06

This maintenance has been completed.

History:
NTS will be performing network maintenance in Waters Hall, from 10:00pm to 12:00pm tonight - August 6, 2018.  Users may experience a brief outage in both wired and wireless connectivity during the maintenance window.

PaperCut Maintenance - 8/07

The maintenance has been completed. 

History:
ITAC will be performing maintenance on PaperCut on Tuesday, August 7th, from 8:00 AM to 9:30 AM. Printing in computer labs may be unavailable during this time.

Network Maintenance - 8/07

The maintenance was completed.

History:
NTS will be performing network maintenance on Tuesday, August 7th starting at 10:00pm through 2:00am on Wednesday, August 8th.  During the maintenance window, we are anticipating brief periods of service outage, affecting access to and from the internet. 

Network Maintenance - 8/09

The maintenance was completed. 

History:
NTS will be performing network maintenance on the wireless infrastructure on Thursday 8/9 from 6:30 AM – 8:00 AM.  This maintenance will affect wireless users on campus as well as the K-State Athletics complex.  Housing wireless will NOT be affected.  During this time brief periods of connectivity loss are expected.

Wednesday, August 1, 2018

LISTSERV maintenance - 8/01

 The LISTSERV upgrade was not successful.  We've reverted back to the previous version and it is up and running again.

History:
EST will be performing an upgrade on the campus LISTSERV server on Wednesday (8/1) from 8:00 pm to 8:30 pm.  Any messages sent during this time will be queued for later delivery.

Code 42 Classic (CrashPlan) upgrade - 8/01

In the next few days device clients will update to the current versions.

The maintenance has been completed.

History:
EST will be upgrading the Code 42 Classic (previously known as CrashPlan) authentication server on Wednesday (8/1) at 4:30 pm. No outage is expected.

Monday, July 30, 2018

Server Maintenance 7/30

ITS will be performing maintenance on the Citrix servers on Monday (7/30) from 9am to 5pm.  No outages are expected.

Friday, July 27, 2018

Connect Error Message

The Connect issues are resolved.


History:
IT Help Desk has received a number of calls about Connect giving an error message.
Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Citrix Server Maintenance

 Maintenance has been completed

History:
ITS will be performing maintenance on the Citrix servers on Friday (7/27).  No outages are expected during this time.

Thursday, July 26, 2018

Network Maintenance 7/26


Maintenance will be rescheduled for a later time.

History:
ITS will be performing maintenance on the Citrix servers on Thursday (7/26) starting at 6am.  No outages are expected during this time.

Wednesday, July 25, 2018

Chalmers Hall Network Maintenance - 7/25

The maintenance was completed.

History:
NTS will be performing network maintenance in Chalmers Hall Wednesday  (7/25) from 7:00 AM to 8:00 AM.  This maintenance will affect both wired and wireless connectivity in parts of the first floor of Chalmers during this time.  Other floors should not be affected.

Tuesday, July 24, 2018

Kedzie Hall Network Maintenance - 7/23

The maintenance has been completed. 
 
History:
NTS will be performing network maintenance in Kedzie Hall this evening (Monday 7/23) from 10:00 PM to 11: PM.  This maintenance will affect both wired and wireless connectivity in parts of the basement of Kedzie during this time.  Other floors should not be affected.

Network Maintenance 7/24

The maintenance has been completed.
 
History:
NTS will be performing network maintenance on the Housing and Dining wireless network on Tuesday (7/24) from 7:00 AM to 8:00 AM.  Intermittent wireless outages across the Housing and Dining complex are expected during this time.

Tuesday, July 17, 2018

Network Maintenance 7/17/2018

 Maintenance has been completed
History:
NTS will be performing network maintenance on the Manhattan campus wireless network on Tuesday (7/17) from 6:45 AM to 8:00 AM.  Intermittent outages across campus are expected during this time.

Saturday, July 7, 2018

ITS System Status


The Data Center is running on normal power and the generator is on standby mode. 

KSIS Maintenance 7/7/201-7/8/2018

The maintenance is completed.

History:
KSIS will be unavailable for scheduled maintenance on Saturday, July 7 and Sunday, July 8 from approximately 6 a.m. on Saturday, July 7.  The system will be brought up as soon as maintenance has been completed.

Pulse Calendar 7/5/2018

Pulse has been restored. 

History:
The Pulse university calendar is unavailable. We are working to restore services.

Tuesday, July 3, 2018

Mediasite Maintenance - 7/3/18

The maintenance was completed.

History:
Mediasite will undergo an update on Tuesday, July 3, 2018 from 5 a.m. until approximately 9 a.m. Users may experience intermittent interruptions of various Mediasite functions (playback, upload, editing, etc.) during the maintenance window.

Monday, July 2, 2018

Hale Data Center Generator Testing 6/26/2018

The generator test was completed successfully.

History:
ITS will be testing the Hale Data Center Generator tomorrow June 26 2018 at 5 pm.

Bramlage Coliseum Network Maintenance - 06/30/18

The maintenance has been completed.

History:
NTS will be performing network maintenance in Bramlage Coliseum on Saturday, June 30th, from 7am to noon.  At various times during the maintenance window, Bramlage wired and wireless connectivity will be affected.  Access to firewall services from other buildings in the Athletics complex, will also be impacted.

Friday, June 22, 2018

Cardwell Hall Network Maintenance - 06/21

This maintenance was completed.

History:
NTS will be performing maintenance in Cardwell Hall tonight (6/21/18) from 10pm to midnight.  Users may experience a brief interruption in network services during the maintenance.

Firewall Mainteance - 06/21/18

The maintenance has been completed.

History:
Thursday evening, June 21st, between 10 PM and midnight, we will be updating software on several firewalls on campus.  For most locations, no service disruptions are anticipated as the maintenance is carried out.

Wednesday, June 20, 2018

Network Maintenance 6/20/18

The maintenance has been completed.

History:
NTS will be re-initiating redundant links from the core to the data center today (6/20/18) at 4pm.  This process is expected to cause a brief outage (under 2minutes) in access to the data center resources

Mediasite Maintenance - 06/20

The maintenance has been completed.

History:
EST will perform maintenance on the Mediasite database server from 7:30 a.m. to 8:00 a.m. on Wednesday, June 20. During this maintenance period, Mediasite services may be temporarily disrupted.

Monday, June 18, 2018

Network Maintenance - Hale Library - 06/18

The maintenance has been completed.

History:
NTS will be performing maintenance tonight (6/18/18) from 6pm to 8pm in Hale Library, to continue the process of recovering services impacted by the fire.  During this maintenance user's may experience a brief disruption in network services.

ITS Systems Status 06/15/2018 4:00 pm


On Monday, June 18, at 5:00 am, work will be done in the Hale Data Center to restore utility power to the systems.   While we anticipate no impact or disruption of service, there exists the possibility that we will have to power down parts of the data center during the transition.   As a precaution, we will be shutting down all test and development services preemptively to reduce load and extend battery life in the UPSs.  If we do end up losing power,  we will have staff on hand to shut down production systems as gracefully as possible.

Friday, June 15, 2018

ITS System Status - 06/15/18

History:
Normal/commercial power was successfully turned on to the building’s exterior transformer and three (3) building electrical service switches on 6/14. Transfer to normal/commercial power from generator power for the IT equipment (located in the basement) has been scheduled for Monday.  Individuals are meeting today to discuss this further. 

K-State Confluence Wiki Maintenance - 06/14

The maintenance was completed.

History:
The K-State Confluence Wiki (including all instances of the wiki for other units on campus) will undergo maintenance on Thursday, June 14th beginning at 3pm. The outage is expected to last no more than 30 minutes.

Tuesday, June 12, 2018

IT System Status

The generator has been installed.  ITS continues to work with Belfor to provide shore power to the Hale data center. 

There are a few systems still in active evaluation or maintenance.
  • Unavailable systems - systems critically impacted by hardware failure
  • 85% Complete  – Most, but not all, data and system backups are fully operational. Awaiting arrival of replacement parts.  
  • 95% Complete – Services and systems online.
  • 100% Complete – network connections repaired, development/test systems
NOTE: Since nearly all systems are online now, stressed equipment may fail causing periodic outages.

There is no target date yet for permanent power restoration. Purchasing and installing replacement parts and equipment continues as needed.

Where is the IT Help Desk located? The IT Help Desk is located in the Union Cat's Pause Lounge 785-532-7722.

Sunday, June 10, 2018

Generator Maintenance 6/10/18

The maintenance has been completed.

History:
Generator issues have caused power disruptions to telephone services. Buildings impacted include: Bluemont, Chem/Biochem, College of Business, Dickens, Eisenhower, Engineering complex, Holton, Justin, King, McCain, Nichols, Pat Roberts Hall, Seaton, Shellenberger, Throckmortin and Willard. Service will be restored as soon as possible. 

Thursday, June 7, 2018

KDA and Olathe Firewall Maintenance - 06/07/18

The maintenance has been completed.

History:
Thursday, June 7th, between 5 and 5:30 PM, maintenance will be performed on the KDA firewalls.  Between 7:30 and 8:00 PM, maintenance will be performed on the Olathe firewalls. Neither maintenance operation is expected to cause a service disruption.

Wednesday, June 6, 2018

IT System Status


There are a few systems still in active evaluation or maintenance. We will discontinue the 4pm Zoom sessions and continue posting updates to this page. 
  • Unavailable systems - Development and test environments for all services
  • 50% Complete – Repair of network connections. Awaiting arrival of replacement equipment to get reach full capacity. The data center is currently operating with a single connection to the campus network.
  • 75% Complete  – Most, but not all, data and system backups are fully operational. Awaiting arrival of replacement parts.  
  • 95% Complete – Services and systems online.
  • 100% Completed - Equipment components tested. Most equipment is operational. Awaiting arrival of replacement parts.

NOTE: Since nearly all systems are online now, stressed equipment may fail causing periodic outages.  

Electrical power to the data center is stabilized, but there is no target date yet for permanent power restoration. Purchasing and installing replacement parts and equipment continues as needed. Unavailable systems will be posted to the status page as we learn more.

The following are some answers to specific questions the IT Help Desk and others have been receiving.

Can my unit begin creating eIDs? Yes, the eID creation process is working.

What if my password period expired during the outage? Password changes were suspended during the ~ 11 day outage. The password change requirement is again operational and you should begin receiving notices about expiration dates. 

Are KSIS and DARS available?  Is ImageNow available? Is Mediasite available? Yes, KSIS, DARS, ImageNow and Mediasite are available. 

Is the Wildcat ID creation process operational? Yes, you can create a wildcat ID card.

Is Talisma available?  Yes, Talisma is available.  

Where is the IT Help Desk located? The IT Help Desk is located in the Union Cat's Pause Lounge 785-532-7722.

Tuesday, June 5, 2018

Network Maintenance 6/5/2018

The maintenance has been completed.

History:
NTS will be performing network maintenance in the Hale Data Center tonight (6/5) from 5:15 PM to 7:15 PM.  No downtime is expected.

ITS System Status

Updated 06/04/18 at 4:00 pm. 

Available Systems:
  • eID Authentication (for existing eIDs)
  • HRIS
  • K-State Online Canvas
  • Zoom
  • Qualtrics 
  • Pulse Event Calendar System
  • IT Status page at https://ksu-its-status.blogspot.com
  • Voice data and Internet services 
  • KREX 
  • WEBMAIL at https://webmail.ksu.edu
  • KSU Wireless 
  • Service-Now  (kstate.service-now.com)
  • AIM 
  • Curriculog
  • Web services 80% restored
  • eID management services (creating new and updating existing eIDs)
  • EIS and Global Campus course search 
  • KSIS
  • DARS
  • Student Success Collaborative (SSC) via https://k-state.campus.eab.com
  • K-State Transaction Hub (interconnects services)
  • Mediasite
  • TEVAL (electronic)
  • Listserv lists
  • FIS
  • ImageNow
  • Catfiles
  • Web methods
  • Talisma
  • K-State 360
  • VDI labs (Delivers software to university computing labs)
Unavailable Systems:
  • Dev and test environments for all services

Sunday, June 3, 2018

Update 6/3/18 2:30pm

ITS continues to work to restore services and systems. Assessment and testing of system continues. A complete listing will be posted after the 8:30 am Zoom session. 

·         COMPLETED - Electrical power to the data center is now stabilized with dual generators and full battery backups. No target date yet for permanent power restoration
·         90% Complete - Systematically starting up equipment components to test the reliability of the equipment.
·         COMPLETED – Testing and reconfiguring network connections
·         50% Complete – Repair of network connections. Awaiting arrival of replacement equipment to get reach full capacity. The data center is currently operating with a single connection to the campus network.
·         Ongoing – Data and system backups are not yet fully operational.  The last successful backups were May 21. Although storage devices appear usable, the equipment used to update and restore backups is damaged. Awaiting arrival of replacement parts.  
·         Ongoing - Purchasing and installing replacement parts and equipment as needed.

Update 6/2/18 2pm

·         COMPLETED - Electrical power to the data center is now stabilized with dual generators and full battery backups. No target date yet for permanent power restoration.
·         60% Complete - Systematically starting up equipment components to test the reliability of the equipment.
·         COMPLETED – Testing and reconfiguring network connections
·         50% Complete – Repair of network connections. Awaiting arrival of replacement equipment to get reach full capacity. The data center is currently operating with a single connection to the campus network.
·         Ongoing - Purchasing and installing replacement parts and equipment as needed.

Saturday, June 2, 2018

Thursday, May 31, 2018

Update 5/31/2018 2:00 pm


As a result of ongoing work in the data center, tentatively there is a possibility that the following buildings will lose phone service around 7 pm including: Bluemont, Chem/Biochem, College of Business, Dickens, Eisenhower, Engineering Complex, Hale, Holton, Justin, King, McCain, Nichols, Pat Roberts Hall, Seaton, Shellenberger, Throckmorton and Willard.  We do not anticipate an impact to campus.


HRIS is available for Campus.

ITS is currently working on:

·         Improving the stability of electrical power to the data center
·         Systematically starting up equipment components to test the reliability of the equipment
·         Testing, reconfiguring and/or repairing network connections
·         Purchasing and installing replacement parts and equipment as needed

We will begin the process for restoring systems; the functionality of those restored systems may be limited due to the reliance on data and services from other systems.



Status and information about the summer term and K-State Online and other systems
http://public.online.k-state.edu/

Hale Update 05/31/18 11am

We have had battery and generator issues in the data center so assessment is taking longer than determined. We hope to provide information at our 4 pm Zoom session.

Hale Update 5/26/2018 5 pm.

Belfor continues to work to restore the data center services. Portable AC has been set up to cool the data center. Debris and ceiling tiles are being removed from areas around the data center.  Discussions will occur on Tuesday about restoring power.  ITS staff are in the process of testing HRIS and working to restore Talisma. Updates will be provided to the status page over the next two days. The next Zoom update will be 8:30 am on May 29.

Hale Update 5/27/2018


Crews continue to work around the clock to dry and dehumidify the data center and all of Hale Library. They are busy removing ceiling tiles, carpet and debris from the building. The ITS staff are working to restore services. Updates will be posted to this page. 

Available Services

The following services are available:
K-State web presence is partially available.
Voice data and internet services are available.
KREX is available.
WEBMAIL is available at https://webmail.ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available.
(Updated at 7:40 p.m. 05/25/18)

History:
The following services are available:
Voice data and internet services are available.
KREX is available.
WEBMAIL is available at https://outlook.office365.com/ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available.
(Posted 4:45 p.m. 5/25/18)

History:
The following services are available:
Phone services are available.
KREX is available.
WEBMAIL is available at https://outlook.office365.com/ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available.
(Posted 3:30 p.m. 5/25/18)

History:
The following services are available:
KREX is available.
WEBMAIL is available at https://outlook.office365.com/ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available.
(Posted 11:20 a.m. 5/25/18)

History:
The following services are available:
WEBMAIL is available at https://outlook.office365.com/ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available.
(Posted 3:35 p.m. 5/24/18)

History:
The following services are available:
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available. 

Hale Update 5/29/2018 5 pm

Thank you to K-Staters for their patience over the last week. Tomorrow our focus will be on providing generator power to the data center. Belfor, the restoration company, has provided an opportunity to assess the data center, which is our top priority.   We will have a Zoom session on May 30 at 4 pm.

Hale Update 5/26/2018 8 am

Belfor continues to work on cleanup of the data center. The HRIS database is in the process of being restored fully. The KSIS and Uachieve(DARS) database backups are in the process of being restored. We continue to work on an alternative for Catfiles. ITS staff located in the library will be relocated to Unger, the College of Business Administration and the Union. There will be a Zoom update at 5 pm. Email updates will follow tomorrow. 

Update 5/28/2018

HRIS is up with restricted access to HCS only. The appropriate files for payroll are in Topeka. 

Hale Update 05/29/18 10am

We hope to have power up in 48 hours and will begin testing equipment.
We will have an update at 4:15 pm today.

IT System Status 05/29/18 4:00 pm

History:

Updated 05/31/18 at 10 am.

These systems are available:
  • IT Status page at https://ksu-its-status.blogspot.com
  • Voice data and internet services are available.
  • KREX is available.
  • WEBMAIL is available at https://webmail.ksu.edu.
  • KSU Wireless is working.
  • Canvas - link to k-state.instructure.com. (Mediasite, Scantron, Photo Roster are unavailable).
  • Service-Now is working (kstate.service-now.com).
  • Zoom is working.
  • AIM is available.
  • Pulse Event Calendar
These systems are partially available:
  • HRIS system is available with restricted use by HCS staff.
  • K-State web presence is partially available.
These systems are not available:
  • KSIS
  • Talisma
  • FIS
  • DARS
  • ImageNow
  • Mediasite
  • ListServ
  • Global Campus course search
  • EIS

Wednesday, May 30, 2018

ITS System Status - 05/30/18 6 pm

Updated 05/30/18 at 6 pm. 

These systems are available:

  • Qualtrics is available
  • IT Status page at https://ksu-its-status.blogspot.com
  • Voice data and internet services are available
  • KREX is available
  • WEBMAIL is available at https://webmail.ksu.edu
  • KSU Wireless is working
  • Canvas - link to k-state.instructure.com. (Mediasite, Scantron, Photo Roster are unavailable)
  • Service-Now is working (kstate.service-now.com)
  • Zoom is working
  • AIM is available
  • Student Success Collaborative (SSC) https://k-state.campus.eab.com/
  • Curriculog
These systems are partially available:
  • HRIS system is available with restricted use by HCS staff.
  • K-State web presence is partially available.
These systems are not available:
  • KSIS
  • Talisma
  • FIS
  • DARS
  • ImageNow
  • Mediasite
  • Global Campus course search and EIS

ITS System Status - 05/30/18 11 am

History:

Updated 05/30/18 at 10am. 

These systems are available:
  • Qualtrics is available.
  • IT Status page at https://ksu-its-status.blogspot.com
  • Voice data and internet services are available.
  • KREX is available.
  • WEBMAIL is available at https://webmail.ksu.edu.
  • KSU Wireless is working.
  • Canvas - link to k-state.instructure.com. (Mediasite, Scantron, Photo Roster are unavailable).
  • Service-Now is working (kstate.service-now.com).
  • Zoom is working.
  • AIM is available.
These systems are partially available:
  • HRIS system is available with restricted use by HCS staff.
  • K-State web presence is partially available.
These systems are not available:
  • KSIS
  • Talisma
  • FIS
  • DARS
  • ImageNow
  • Mediasite

Sunday, May 27, 2018

Hale Update 5/27/2018 4:30 pm

Belfor crews have deployed portable chillers in the Hale Data Center. The current temperature in the Data Center is approximately 60 degrees. They have also deployed dehumidifiers to remove moisture from the Data Center. We should have an update on the condition of the Data Center by the end of next week. ITS continues to work to restore services.

Friday, May 25, 2018

Hale Library Fire - 05/22/18

The restoration company, Belfor, is working around the clock to clean and restore the building.
Voice data and internet services have been restored to all of campus. (4:45 p.m. 5/25/18)

History:
ITS is working with Belfor, the restoration company, to dehumidify the building. Telecommunications continues to work on restoring phone service. We should have an update by noon for those that do not have phone service. (9:00 a.m. 5/25/18).

History:
Work continues to bring us back online.  Restoration teams are on site and beginning restoration operations.  (update as of 6:30 p.m.)

History:
Network has been restored to all buildings except Holton. Webmail is available at https://outlook.office365.com/ksu.edu.  ITS and Telecommunications are continuing to restore services. Belfor, a restoration company, will be onsite in an hour to assess the building and begin the restoration process. Another update will be posted in an hour. (3:50 p.m. 5/24/18).

History:
ITS is continuing to restore services. Telecommunications is working to restore internet to buildings. We are close to having webmail restored. Belfor, a restoration company, will be onsite in an hour to assess the building and begin the restoration process. Another update will be posted in an hour. (3:25 p.m. 5/24/18).

History:
Throckmorton, FBC, Dairy Barn, Nichols Hall, McCain and BRI buildings are up and working. ITS staff are continuing to work on restoring systems. Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will follows as available. (12:20 p.m. 5/24/18).

History:
Nichols Hall, McCain and BRI buildings are up and working. ITS staff are continuing to work on restoring systems. Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will follows as available. (11:15 a.m. 5/24/18).

History:
The BRI building is up and working. ITS staff are continuing to work on restoring systems. Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will be posted periodically to this site. (posted 9:15 a.m. 5/24/18).

History:
ITS are working to restore systems. KSU wireless is up and working. Networking and Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will be posted periodically to this site. (posted 8:15 a.m. 5/24/18).

History:
As of 8 p.m. today, ITS was sent home to get some rest after many long difficult hours of working towards bringing us back online.  Teams also continue to work towards bringing several buildings back online that were impacted by the Hale fire.  The work towards bringing us back online will resume at 8 a.m. tomorrow morning.  We do not have an estimated time as to when these services will be back online.  As information becomes available we will post to this page.  (updated 9:00 p.m.)

 History:
Work continues around the clock to restore the ability to log in to web services, including Webmail, Canvas, HRIS, KSIS and other network services. Once access is restored, the university's web presence will be republished via our content management system. Efforts also continue to reconnect internet service to several buildings taken offline by the fire.  (update 6:30 PM)

History:
ITS is working with our third party vendors to restore services. At this time, we have no time estimate for restoration of services. The Library remains closed. As information becomes available we will post to this page.

History:
(posted 5/23/18 at 1:53pm)
The Library remains closed. As information becomes available we will post to this page.

History:
(posted 5/23/18 at 10am.)
Central IT Services were impacted by the fire in Hale Library yesterday. ITS is working to restore services. Hale Library is closed until further notice.  The IT Helpdesk is available at 785-532-7722 and the NOC is working from off campus and is available via on-call at 785-532-1847. Further updates will follow.

History:
(posted 5/23/18 at)
Central IT Services were impacted by the fire in Hale Library yesterday. ITS is working to restore services.  Hale Library is closed until further notice.  The IT Helpdesk is closed and the NOC will be working from off campus. The NOC on-call number is 785-313-1847.  Further updates will follow.

History:
Hale Library is closed until further notice.  The helpdesk will be closed until further notice and NOC will be working from off campus.  Further updates to follow.  The NOC on call number is 785-313-1847.

The Hale Data Center needs to be taken down due to the fire and will be unavailable affecting the following systems:
  • All Enterprise Resource Planning (ERP) systems:  KSIS, HRIS, FIS, Talisma Image Now 
  • All PROD ERP databases
  • Virtual Machine Clustering
  • All application servers
  • All Development/Test databases
  • General Virtual Machines
  • Monitoring
  • CAS/SSO/IDM
  • LDAP and Active Directory (eID login)
  • Mediasite
  • Talisma test, dev, and prod
  • Rec services Fusion
  • Camera system
  • ProCare
  • Online Orientation and Enrollment registration, IR form, GO, etc
  • Catfiles
  • Rocketchat
  • Some network functions 
Further updates to follow.

Beware of Phishing Scams

K-State will not send email asking you to change your password due to the fire, systems being down, replaced, or any other scenario. Do not reply to or click on any links, just delete the email. For questions please contact the IT Helpdesk.

History:
If you receive email requesting you to change your password, delete the email. K-State will not ask you to change your password due to the fire, systems being down, replaced, or any other scenario. If you receive a suspicious email, do not reply to or click on any links and delete the email. For questions please contact the IT Helpdesk.

Tuesday, May 22, 2018

Qualtrics Login Issue

The login issue has been resolved.

History:
Users are reporting issues logging into Qualtrics Surveys. ITS is aware and looking into the issue.

Engineering Complex Network Maintenance - 05/19

The maintenance has been completed.

History:
NTS will be performing network maintenance in the Engineering Complex (including Durland, Rathbone, Fiedler, and Engineering Hall) on Saturday, 5/19/18.  The maintenance will be from 7:00am to noon.  Both wired and wireless connectivity within Engineering Hall will be impacted at various times during this maintenance.  Campus access to Beocat resources will not be impacted.

Network Maintenance - Housing & Dining - 05/23

NTS will be performing network maintenance on the Housing and Dining wireless network on Wednesday (5/23) from 7:00 AM to 8:00 AM. A network outage is not expected during this maintenance.

Network Maintenance - Eisenhower - 5/23

NTS will be performing network maintenance in Eisenhower Hall Wednesday (5/23) from 10:00 PM to 11:00 PM. This maintenance will affect both wired and wireless connectivity during this time.

Monday, May 21, 2018

K-State Website Maintenannce - 05/23/18

Wednesday morning ITS will be doing maintenance on the K-State web servers. There may be brief interruptions to the K-State website between 6:30 and 7:30 a.m.

Single Sign on Issues

Users have been reporting issues logging into K-State resources. ITS is aware of this issue and are working to resolve this issue.

Friday, May 18, 2018

Canvas Update - 5/18/18

Maintenance has been completed.

History:
Canvas maintenance will be done Friday, May 18th.  We anticipate this will last 10 minutes between 3-3:30 AM.  Users will not be able to access Canvas during the maintenance window.

Network Maintenance - Umberger Hall - 5/17

The maintenance has been completed.

History:
NTS will be performing network maintenance in Umberger Hall Thursday (5/17) from 10:00 PM to 11:00 PM.  This maintenance will affect both wired and wireless connectivity during this time.

Thursday, May 17, 2018

Hardware/Software Maintenance - 5/17

The maintenance has been completed.
 
History:
Thursday, May 17th, between 6 PM and 10 PM, we will be performing hardware and software maintenance on the border firewalls.  We do not anticipate service disruptions, though there is the possibility of a service disruption towards / from the Internet if we encounter problems during the maintenance window.

Tuesday, May 15, 2018

Canvas Export and Import 05/15/2018

The maintenance has been completed.

History:
K-State Online Canvas is experiencing long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.

Since the grade submission deadline of 5 pm is approaching, faculty might need to manually enter grades. Information on how to is available from the following link:

http://www.k-state.edu/ksis/help/general/genKSIS-FinalGrades.html