Update 5/31/2018 2:00 pm

As a result of ongoing work in the data center, tentatively there is a possibility that the following buildings will lose phone service around 7 pm including: Bluemont, Chem/Biochem, College of Business, Dickens, Eisenhower, Engineering Complex, Hale, Holton, Justin, King, McCain, Nichols, Pat Roberts Hall, Seaton, Shellenberger, Throckmorton and Willard.  We do not anticipate an impact to campus.


HRIS is available for Campus.

ITS is currently working on:

·         Improving the stability of electrical power to the data center

·         Systematically starting up equipment components to test the reliability of the equipment

·         Testing, reconfiguring and/or repairing network connections

·         Purchasing and installing replacement parts and equipment as needed

We will begin the process for restoring systems; the functionality of those restored systems may be limited due to the reliance on data and services from other systems.

Status and information about the summer term and K-State Online and other systems
http://public.online.k-state.edu/

Hale Update 05/31/18 11am

We have had battery and generator issues in the data center so assessment is taking longer than determined. We hope to provide information at our 4 pm Zoom session.

Hale Update 5/26/2018 5 pm.

Belfor continues to work to restore the data center services. Portable AC has been set up to cool the data center. Debris and ceiling tiles are being removed from areas around the data center.  Discussions will occur on Tuesday about restoring power.  ITS staff are in the process of testing HRIS and working to restore Talisma. Updates will be provided to the status page over the next two days. The next Zoom update will be 8:30 am on May 29.

Hale Update 5/27/2018

Crews continue to work around the clock to dry and dehumidify the data center and all of Hale Library. They are busy removing ceiling tiles, carpet and debris from the building. The ITS staff are working to restore services. Updates will be posted to this page. 

Available Services

The following services are available:
K-State web presence is partially available.
Voice data and internet services are available.
KREX is available.
WEBMAIL is available at https://webmail.ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.
Aim is available.
(Updated at 7:40 p.m. 05/25/18)

History:
The following services are available:
Voice data and internet services are available.
KREX is available.
WEBMAIL is available at https://outlook.office365.com/ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.

Aim is available.
(Posted 4:45 p.m. 5/25/18)

History:
The following services are available:
Phone services are available.
KREX is available.
WEBMAIL is available at https://outlook.office365.com/ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.

Aim is available.
(Posted 3:30 p.m. 5/25/18)

History:
The following services are available:
KREX is available.
WEBMAIL is available at https://outlook.office365.com/ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.

Aim is available.
(Posted 11:20 a.m. 5/25/18)

History:
The following services are available:
WEBMAIL is available at https://outlook.office365.com/ksu.edu.
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.

Aim is available.
(Posted 3:35 p.m. 5/24/18)

History:
The following services are available:
KSU Wireless is working.
Canvas - link to k-state.instructure.com (Mediasite, Scantron, Photo Roster are unavailable).
Service-Now is working (kstate.service-now.com).
Zoom is working.

Aim is available. 

Hale Update 5/29/2018 5 pm

Thank you to K-Staters for their patience over the last week. Tomorrow our focus will be on providing generator power to the data center. Belfor, the restoration company, has provided an opportunity to assess the data center, which is our top priority.   We will have a Zoom session on May 30 at 4 pm.

Hale Update 5/26/2018 8 am

Belfor continues to work on cleanup of the data center. The HRIS database is in the process of being restored fully. The KSIS and Uachieve(DARS) database backups are in the process of being restored. We continue to work on an alternative for Catfiles. ITS staff located in the library will be relocated to Unger, the College of Business Administration and the Union. There will be a Zoom update at 5 pm. Email updates will follow tomorrow. 

Update 5/28/2018

HRIS is up with restricted access to HCS only. The appropriate files for payroll are in Topeka. 

Hale Update 05/29/18 10am

We hope to have power up in 48 hours and will begin testing equipment.

We will have an update at 4:15 pm today.

IT System Status 05/29/18 4:00 pm

History:

Updated 05/31/18 at 10 am.

These systems are available:

• IT Status page at https://ksu-its-status.blogspot.com
• Voice data and internet services are available.
• KREX is available.
• WEBMAIL is available at https://webmail.ksu.edu.
• KSU Wireless is working.
• Canvas - link to k-state.instructure.com. (Mediasite, Scantron, Photo Roster are unavailable).
• Service-Now is working (kstate.service-now.com).
• Zoom is working.
• AIM is available.
• Pulse Event Calendar

These systems are partially available:

• HRIS system is available with restricted use by HCS staff.
• K-State web presence is partially available.

These systems are not available:

• KSIS
• Talisma
• FIS
• DARS
• ImageNow
• Mediasite
• ListServ
• Global Campus course search
• EIS

ITS System Status - 05/30/18 6 pm

Updated 05/30/18 at 6 pm. 

These systems are available:

• Qualtrics is available
• IT Status page at https://ksu-its-status.blogspot.com
• Voice data and internet services are available
• KREX is available
• WEBMAIL is available at https://webmail.ksu.edu
• KSU Wireless is working
• Canvas - link to k-state.instructure.com. (Mediasite, Scantron, Photo Roster are unavailable)
• Service-Now is working (kstate.service-now.com)
• Zoom is working
• AIM is available
• Student Success Collaborative (SSC) https://k-state.campus.eab.com/
• Curriculog

These systems are partially available:

• HRIS system is available with restricted use by HCS staff.
• K-State web presence is partially available.

These systems are not available:

• KSIS
• Talisma
• FIS
• DARS
• ImageNow
• Mediasite
• Global Campus course search and EIS

ITS System Status - 05/30/18 11 am

History:

Updated 05/30/18 at 10am. 

These systems are available:

• Qualtrics is available.
• IT Status page at https://ksu-its-status.blogspot.com
• Voice data and internet services are available.
• KREX is available.
• WEBMAIL is available at https://webmail.ksu.edu.
• KSU Wireless is working.
• Canvas - link to k-state.instructure.com. (Mediasite, Scantron, Photo Roster are unavailable).
• Service-Now is working (kstate.service-now.com).
• Zoom is working.
• AIM is available.

These systems are partially available:

• HRIS system is available with restricted use by HCS staff.
• K-State web presence is partially available.

These systems are not available:

• KSIS
• Talisma
• FIS
• DARS
• ImageNow
• Mediasite

Hale Update 5/27/2018 4:30 pm

Belfor crews have deployed portable chillers in the Hale Data Center. The current temperature in the Data Center is approximately 60 degrees. They have also deployed dehumidifiers to remove moisture from the Data Center. We should have an update on the condition of the Data Center by the end of next week. ITS continues to work to restore services.

Hale Library Fire - 05/22/18

The restoration company, Belfor, is working around the clock to clean and restore the building.
Voice data and internet services have been restored to all of campus. (4:45 p.m. 5/25/18)

History:
ITS is working with Belfor, the restoration company, to dehumidify the building. Telecommunications continues to work on restoring phone service. We should have an update by noon for those that do not have phone service. (9:00 a.m. 5/25/18).

History:
Work continues to bring us back online.  Restoration teams are on site and beginning restoration operations.  (update as of 6:30 p.m.)

History:
Network has been restored to all buildings except Holton. Webmail is available at https://outlook.office365.com/ksu.edu.  ITS and Telecommunications are continuing to restore services. Belfor, a restoration company, will be onsite in an hour to assess the building and begin the restoration process. Another update will be posted in an hour. (3:50 p.m. 5/24/18).

History:
ITS is continuing to restore services. Telecommunications is working to restore internet to buildings. We are close to having webmail restored. Belfor, a restoration company, will be onsite in an hour to assess the building and begin the restoration process. Another update will be posted in an hour. (3:25 p.m. 5/24/18).

History:
Throckmorton, FBC, Dairy Barn, Nichols Hall, McCain and BRI buildings are up and working. ITS staff are continuing to work on restoring systems. Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will follows as available. (12:20 p.m. 5/24/18).

History:
Nichols Hall, McCain and BRI buildings are up and working. ITS staff are continuing to work on restoring systems. Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will follows as available. (11:15 a.m. 5/24/18).

History:
The BRI building is up and working. ITS staff are continuing to work on restoring systems. Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will be posted periodically to this site. (posted 9:15 a.m. 5/24/18).

History:
ITS are working to restore systems. KSU wireless is up and working. Networking and Telecommunications is working to provide alternative routes to restore internet to buildings. Updates will be posted periodically to this site. (posted 8:15 a.m. 5/24/18).

History:
As of 8 p.m. today, ITS was sent home to get some rest after many long difficult hours of working towards bringing us back online.  Teams also continue to work towards bringing several buildings back online that were impacted by the Hale fire.  The work towards bringing us back online will resume at 8 a.m. tomorrow morning.  We do not have an estimated time as to when these services will be back online.  As information becomes available we will post to this page.  (updated 9:00 p.m.)

 History:
Work continues around the clock to restore the ability to log in to web services, including Webmail, Canvas, HRIS, KSIS and other network services. Once access is restored, the university's web presence will be republished via our content management system. Efforts also continue to reconnect internet service to several buildings taken offline by the fire.  (update 6:30 PM)

History:
ITS is working with our third party vendors to restore services. At this time, we have no time estimate for restoration of services. The Library remains closed. As information becomes available we will post to this page.

History:
(posted 5/23/18 at 1:53pm)
The Library remains closed. As information becomes available we will post to this page.

History:
(posted 5/23/18 at 10am.)
Central IT Services were impacted by the fire in Hale Library yesterday. ITS is working to restore services. Hale Library is closed until further notice.  The IT Helpdesk is available at 785-532-7722 and the NOC is working from off campus and is available via on-call at 785-532-1847. Further updates will follow.

History:
(posted 5/23/18 at)
Central IT Services were impacted by the fire in Hale Library yesterday. ITS is working to restore services.  Hale Library is closed until further notice.  The IT Helpdesk is closed and the NOC will be working from off campus. The NOC on-call number is 785-313-1847.  Further updates will follow.

History:
Hale Library is closed until further notice.  The helpdesk will be closed until further notice and NOC will be working from off campus.  Further updates to follow.  The NOC on call number is 785-313-1847.

The Hale Data Center needs to be taken down due to the fire and will be unavailable affecting the following systems:

• All Enterprise Resource Planning (ERP) systems:  KSIS, HRIS, FIS, Talisma Image Now 
• All PROD ERP databases
• Virtual Machine Clustering
• All application servers
• All Development/Test databases
• General Virtual Machines
• Monitoring
• CAS/SSO/IDM
• LDAP and Active Directory (eID login)
• Mediasite
• Talisma test, dev, and prod
• Rec services Fusion
• Camera system
• ProCare
• Online Orientation and Enrollment registration, IR form, GO, etc
• Catfiles
• Rocketchat
• Some network functions 

Further updates to follow.

Beware of Phishing Scams

K-State will not send email asking you to change your password due to the fire, systems being down, replaced, or any other scenario. Do not reply to or click on any links, just delete the email. For questions please contact the IT Helpdesk.

History:
If you receive email requesting you to change your password, delete the email. K-State will not ask you to change your password due to the fire, systems being down, replaced, or any other scenario. If you receive a suspicious email, do not reply to or click on any links and delete the email. For questions please contact the IT Helpdesk.

Qualtrics Login Issue

The login issue has been resolved.

History:
Users are reporting issues logging into Qualtrics Surveys. ITS is aware and looking into the issue.

Engineering Complex Network Maintenance - 05/19

The maintenance has been completed.

History:
NTS will be performing network maintenance in the Engineering Complex (including Durland, Rathbone, Fiedler, and Engineering Hall) on Saturday, 5/19/18.  The maintenance will be from 7:00am to noon.  Both wired and wireless connectivity within Engineering Hall will be impacted at various times during this maintenance.  Campus access to Beocat resources will not be impacted.

Network Maintenance - Housing & Dining - 05/23

NTS will be performing network maintenance on the Housing and Dining wireless network on Wednesday (5/23) from 7:00 AM to 8:00 AM. A network outage is not expected during this maintenance.

Network Maintenance - Eisenhower - 5/23

NTS will be performing network maintenance in Eisenhower Hall Wednesday (5/23) from 10:00 PM to 11:00 PM. This maintenance will affect both wired and wireless connectivity during this time.

K-State Website Maintenannce - 05/23/18

Wednesday morning ITS will be doing maintenance on the K-State web servers. There may be brief interruptions to the K-State website between 6:30 and 7:30 a.m.

Single Sign on Issues

Users have been reporting issues logging into K-State resources. ITS is aware of this issue and are working to resolve this issue.

Canvas Update - 5/18/18

Maintenance has been completed.

History:
Canvas maintenance will be done Friday, May 18th.  We anticipate this will last 10 minutes between 3-3:30 AM.  Users will not be able to access Canvas during the maintenance window.

Network Maintenance - Umberger Hall - 5/17

The maintenance has been completed.

History:
NTS will be performing network maintenance in Umberger Hall Thursday (5/17) from 10:00 PM to 11:00 PM.  This maintenance will affect both wired and wireless connectivity during this time.

Hardware/Software Maintenance - 5/17

The maintenance has been completed.
 
History:
Thursday, May 17^th, between 6 PM and 10 PM, we will be performing hardware and software maintenance on the border firewalls.  We do not anticipate service disruptions, though there is the possibility of a service disruption towards / from the Internet if we encounter problems during the maintenance window.

Canvas Export and Import 05/15/2018

The maintenance has been completed.

History:
K-State Online Canvas is experiencing long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.

Since the grade submission deadline of 5 pm is approaching, faculty might need to manually enter grades. Information on how to is available from the following link:

http://www.k-state.edu/ksis/help/general/genKSIS-FinalGrades.html

Emergency Maintenance 05/14/2018

The maintenance has been completed. Please contact the IT Helpdesk (785-532-7722) if you experience any issues.

History:
 Information Technology Services (ITS) will be conducting emergency maintenance on our infrastructure beginning at 8 pm.  This could cause up to 30 minutes of downtime. Please refrain from using services(K-State online, HRIS, KSIS) during this time. ITS apologizes for the inconvenience.

Network Connectivity Issues 5/14/2018

Issue has been resolved.
History:
Currently we are experiencing network connectivity issues.  ITS is currently working to resolve the problem. 

Hale Library Construction - 05/14 - 10/01

The first floor of Hale Library will be under construction beginning May 14. This includes the 24 hour study area. This area will be unavailable from May 14 - Oct 1, 2018.

Seaton Hall Maintenance - 5/5/18

This maintenance has been completed.

History:
NTS will be performing network maintenance in Seaton Hall Saturday (5/5) from 7:30 AM to 8:30 AM. This maintenance will affect both wired and wireless connectivity during this time.

Power Outages

The power has been restored.
 
History:
College of Business building and several other buildings on the east side of campus are without power.  Facilities staff are working on the issue.

Canvas Maintenance - 05/03/18

The maintenance has been completed.

History:
Canvas maintenance will occur at 3 a.m. to 3:30 a.m. on May 3rd.  There will be a 15 minute Canvas outage sometime during this window.

Network Maintenance - Fairchild Hall - 5/03

 The maintenance has been completed.

History:
NTS will be performing network maintenance in Fairchild Hall Thursday (5/3) from 10:00 PM to Midnight.  This maintenance will affect both wired and wireless connectivity during this time.

Network maintenance - KDA - 5/02

The maintenance has been completed.

History:
NTS will be performing network maintenance in KDA Wednesday (5/2) from 10:00 PM to 11:00 PM.  This maintenance will affect both wired and wireless connectivity during this time.