Thursday, August 15, 2019

AnyConnect licenses update - 8/15

 The maintenance has been completed.

History:
Thursday, August 15th, between 5:00 Pm and 5:30 PM, the AnyConnect licenses will be updated on the Manhattan and Olathe VPN firewalls.  No service disruption is expected as a result of this maintenance.

Wednesday, August 14, 2019

PaperCut upgrade - 08/13

The upgrade was completed.

History:
On 8/13 starting around 7a.m. PaperCut services will be down for approximately 1-2 hours for a version upgrade. This will affect printing in all university computing labs and classrooms that use PaperCut.

Thursday, August 8, 2019

Palo Alto software upgrade - 08/08

The maintenance has been completed.

History:
Thursday, August 8th, between 5 PM and 6 PM, the Palo Alto firewalls at the perimeter will undergo a software upgrade.  No service disruption is anticipated as a result of this maintenance.

Wednesday, August 7, 2019

Network Maintenance Edwards Hall - 8/10

The maintenance has been completed. 
 
History:
NTS will be performing network maintenance in Edwards Hall on Saturday 8/10, from 7am to 10am.  Both wired and wireless services will be affected during the maintenance window.

Wireless Network Maintenance Housing and Dining - 08/07

The maintenance was completed.

History:
NTS will be performing network maintenance on the Housing and Dining wireless network on Wednesday (8/7) from 6:30 AM to 8:00 AM.  Intermittent wireless connectivity across the Housing and Dining complex is expected during this time.

Thursday, August 1, 2019

Various systems unavailable

The system issue has been resolved.

History:
Several K-State systems are unavailable at this time. ITS staff are working to resolve the issues. Further updates to come.

Monday, July 29, 2019

Password Changes Unavailable

The issue has been resolved, users may need to clear the cache before attempting to change their password.

History:
Password changes for eID's are temporarily offline, we are working to resolve this issue.

Canvas Maintenance - 07/26

The maintenance is complete.

History:
A Canvas maintenance event is scheduled for Friday, July 26. The maintenance will begin at 11 p.m. and will last up to 6 hours. This maintenance event will affect the ability to upload new media and subtitles to our media servers. During this time, users will continue to be able to access previously uploaded videos and captions.

Thursday, July 25, 2019

Data Center upgrades - 7/24


Upgrades have been postponed.
 History:
ITS is planning upgrades in the Data Center tomorrow at 10:30 a.m.  No downtime is expected.  If you are experiencing issues contact the IT Help Desk.

Monday, July 22, 2019

Network Maintenance West Hall - 7/24

Maintenance has been completed.


History:
NTS will be performing networking maintenance in the West Hall on Wednesday (7/24) from 7pm to Thursday (7/25) at 12am.    This will cause an outage for all Wired and Wireless connectivity to Housing and Dining Buildings as well as the Center for Child Development as maintenance tasks are being performed during this window.   This will not affect main campus connectivity. 

Friday, July 19, 2019

Wireless maintenance - 7/21

The maintenance has been completed.

NTS will be performing wireless maintenance on campus on Sunday 7/21 from 8:00 AM to Noon.  This maintenance will only affect campus buildings will not include equipment located in Athletics and Housing and Dining Services.  No downtime is expected during this maintenance.

Office365 Mail Service Issues 7/19/2019

As of 1 p.m. Microsoft resolved the Office365 mail issue.

History:
Microsoft has reported issues with Office365 mail services. Users may experience problems with their email until the issues are resolved on their end.

Microsoft's next update on the Office365 mail service issues will be at 12:30 P.M.

Password Reset delay - 07/16

The issue has been resolved.

History:
We are currently experiencing long delays in the password reset process.  ITS is currently working towards resolving this issue as soon as possible.  We apologize for any inconveniences this may cause.

Lansweeper scan Wednesday(7/10)- Thursday (7/11)

 Scan Has Been Completed

History:
iTAC Client Services will be performing a Lansweeper scan of the PSK network from Wednesday(7/10) 8:00 AM to Thursday (7/11) 6:00 AM.

No issues are expected.

Hale Library Power Outage July 13 2019

The maintenance was completed.

History:
Power will be shut down to Hale Library for panel work on July 13 at approximately 7 a.m. to provide safe access to the high voltage distribution panels throughout the facility. The contractor will be adding panel grounds and removing the temporary leads that were installed to connect the facility to the generators.  The outage is expected to last about 3-4 hours. Generator power will be available beginning at 6:30 am.

Monday, July 8, 2019

Seaton Hall Wireless Maintenance - 6/25

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Seaton Hall on Tuesday (6/25) from 9:00 pm – 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout the building during this time.

Wednesday, July 3, 2019

Campus Wireless maintenance - 07/02

The maintenance has been completed.

History: 

NTS will be performing maintenance on campus wireless on Tuesday (7/2) from 9:00 PM – 11:00 PM.  This service will involve the authentication piece for KSU Wireless/Eduroam/KSU Housing networks. 

No outages are expected during this maintenance.

Monday, July 1, 2019

DUO Interuptions 6/28/2019

Issue has been resolved

Due to Verizon outages in the area those on Verizon services will not be able to get the push notifications to log into there accounts.  Current ways to bypass this issue will be to turn off your cellular data and use a WIFI network or call into the help desk for a bypass code.

THIS ONLY EFFECTS VERSION CUSTOMERS.

Friday, June 28, 2019

Network Maintenance Bushnell Hall - 6/27

This maintenance has been completed.

History:

NTS will be performing network maintenance in Bushnell Hall tonight (6/27/19) from 9pm to 11pm.  This maintenance will affect both wired and wireless connectivity intermittently throughout the building.

Monday, June 24, 2019

Wireless Maintenance Gen Richard B Myers Hall, Chester E. Peters Rec Center - 6/26

Maintenance has been completed.


History: 
NTS will be performing wireless maintenance in the following areas Wednesday (6/26) from 9:30 pm to 11:30 pm: 
Chester E. Peters Recreation Complex
General Richard B Myers Hall
This maintenance will affect wireless connectivity intermittently throughout these buildings during this time.

Wireless Maintenance for Throckmorton, Umberger, and Thompson 6/23/2019

Maintenance has been completed.


History:
NTS will be performing wireless maintenance in the following areas Sunday (6/23) from 7:30 am to 10:30 am: 
  • Throckmorton Hall
  • Umberger Hall
  • Thompson Hall
This maintenance will affect wireless connectivity intermittently throughout these buildings during this time.

Thursday, June 20, 2019

Leasure Hall Network maintenance - 06/19

The maintenance has been completed.

History:
NTS will be performing software upgrades to the network infrastructure in Leasure Hall tonight (6/19/19) from 9pm to 11pm.  Both wired and wireless services will be interrupted for 10 to 15 minutes during the maintenance window. 

Tuesday, June 18, 2019

Wireless Maintenance: Unger, Foundation, Mary and Carl Ice hall - 6/15

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in the following areas Saturday (6/15) from 7:00 am to 8:30 am: 
  • Unger Complex
  • KSU Foundation
  • Mary and Carl Ice Hall
This maintenance will affect wireless connectivity intermittently throughout these buildings during this time.

Fieldler and Engineering IV Halls Electrical Power maintenance - 6/14

The maintenance has been completed.

History:
Electrical maintenance will be performed to Fielder and Engineering IV Halls on 6/14 from 7 p.m. to 10 p.m.to repair switch base that has cracked and requires repairs before foundation base fails.  This maintenance will affect anything using electricity, i.e.: lights, computers, servers, air-conditioning, HVAC systems, pumps, and so on.

Friday, June 14, 2019

Wireless Maintenance: Kedzie Hall, Parking Services, Nichols Hall - 6/14

The maintenance has been completed. 

History:
NTS will be performing wireless maintenance in the following areas Friday (6/14) from 9:00 pm to 11:00 pm: 
  • Kedzie Hall
  • Parking Services
  • Nichols Hall
This maintenance will affect wireless connectivity intermittently throughout these buildings during this time.

DFS Decisions is down

The maintenance has been completed and all services have returned to normal.

History:
The Division of Financial Services Decisions Workflow service is temporarily down for unscheduled maintenance.

Wireless Maintenance Fiedler Hall - 6/13

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Fiedler Hall on Thursday (6/13) from 9:00 pm to 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout this time period. 

Wireless Maintenance Rathbone Hall - 6/13

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Rathbone Hall on Thursday (6/13) from 9:00 pm to 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout this time period.

Wirless Maintenance Durland Hall - 6/13

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Durland Hall on Thursday (6/13) from 9:00 pm to 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout this time period.

Thursday, June 13, 2019

Wireless Maintenance Engineering - 6/13

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Engineering on Thursday (6/13) from 9:00 pm to 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout this time period.

Wireless Maintenance Fairchild Hall - 6/12

The maintenance was completed.

History:
NTS will be performing wireless maintenance in Fairchild Hall on Wednesday (6/12) from 9:00 pm to 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout this time period.

Wednesday, June 12, 2019

Wireless Maintenance Lafene Health Center - 6/12

This maintenance has been completed.

History:
NTS will be performing wireless maintenance in Lafene Health Center on Wednesday (6/12) from 9:00 pm to 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout this time period.

WebMethods Upgrade - Cancelled - 6/16

Upgrade has been cancelled.

History:
WebMethods (aka “transaction hub”),  our application integration platform, will be upgraded on Sunday, June 16 from 11:30am – 7pm. All transactions during this time will be queued and processed when the upgrade is complete. No data will be lost. This upgrade will impact the timely ability to provision accounts.

History:
WebMethods (aka “transaction hub”),  our application integration platform, will be upgraded on Sunday, June 9 from 11:30am – 7pm. All transactions during this time will be queued and processed when the upgrade is complete. No data will be lost. This upgrade will impact the timely ability to change eID passwords, provision accounts, and more.

Tuesday, June 11, 2019

Wireless Maintenance West Memorial Stadium (Purple Masque Theater) - 6/11

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in the West Memorial Stadium (Purple Masque Theater) on Tuesday (6/11) from 9:00 pm to 10:00 pm. This maintenance will affect wireless connectivity intermittently during the maintenance period.

Wireless Maintenance Wildcat Landing - 6/11

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Wildcat Landing on Tuesday (6/11) from 9:00 pm to 10:00 pm. This maintenance will affect wireless connectivity intermittently during the maintenance period.

Wireless Maintenance Berney Family Welcome Center - 6/11

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in the Berney Family Welcome Center on Tuesday (6/11) from 9:00 pm to 10:00 pm. This maintenance will affect wireless connectivity intermittently during the maintenance period.

EAB SSC system outage.

The EAB SSC issues have been resolved.

History:
EAB SSC is experiencing a system outage. K-State staff are monitoring the situation and will update as appropriate.

Wireless Maintenance Facilities Shop/Storeroom - 6/10

This maintenance was completed. 

History:
NTS will be performing wireless maintenance in Facilities Shop/Storeroom on Monday (6/10) from 9:00 pm to 10:00 pm. This maintenance will affect wireless connectivity intermittently throughout the building during this time.

Monday, June 10, 2019

Wireless Maintenance Dykstra Hall - 6/10

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Dykstra Hall on Monday (6/10) from 9:00 pm to 10:00 pm. This maintenance will affect wireless connectivity intermittently throughout the building during this time.

KSIS (Student Information System) is current experiencing issues.

KSIS Issues has been resolved.
history:
ITS is aware of this issue and is working to resolve this issue.

Friday, June 7, 2019

Call Hall Wireless Network Maintenance - 06/06

Maintenance Completed


History:
NTS will be performing wireless maintenance in Call Hall Thursday (6/6) from 9:00 pm to 10:00 pm.  This maintenance will affect wireless connectivity intermittently throughout the building during this time.

Cardwell Hall Network Wireless Maintenance - 6/06

Maintenance has been Completed

 History:
NTS will be performing wireless maintenance in Cardwell Hall Thursday (6/6) from 9:00 pm to 10:00 pm.  This maintenance will affect wireless connectivity intermittently throughout the building during this time.

Wednesday, June 5, 2019

Calvin Hall Wireless Maintenance - 06/05

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Calvin Hall on (6/5) from 9:00 pm to 10:00 pm. This maintenance will affect wireless connectivity intermittently throughout the building during this time.

Bushnell Hall Wireless Maintenance - 06/05

The maintenance has been completed.

History:
NTS will be performing wireless maintenance on Bushnell Hall on (6/5) from 9:00 pm to 10:00 pm.  This maintenance will affect wireless connectivity intermittently throughout the building during this time.

Ahearn Hall Wireless Maintenance 6/4/2019

The maintenance has been completed. 
 
History:
NTS will be performing wireless maintenance in Ahearn Hall Tuesday (6/4) from 9:00 pm to 10:00 pm.  This maintenance will affect wireless connectivity intermittently throughout the building during this time.

Tuesday, June 4, 2019

Wireless Maintenance in Anderson 6/4/2019

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Anderson Hall Tuesday (6/4) from 9:00 pm to 10:00 pm.  This maintenance will affect wireless connectivity intermittently throughout the building during this time.

Eduroam and KSU wireless maintenance - 06/04

The maintenance has been completed.

History:
NTS will be performing maintenance on campus wireless on Tuesday night (6/4) from 8:30-9:30 p.m.  This service will affect the authentication piece for the KSU Wireless and Eduroam networks.  Once this maintenance has been completed users might be prompted to accept a new certificate before connecting.

Password Issues

The password change issue has been resolved.

History:
Passwords can be changed however the new password may not work right away so you need to continue to use the old password. ITS staff are working on a resolution and apologize for the inconvenience.

History:
Password updates are not working correctly.

Monday, June 3, 2019

FIS is not available

FIS system is up and working normally.

History:
FIS is down and IT staff are working on the issue.

KSIS login issues

The login issue has been resolved.

History:
The IT Help Desk is reporting they have received calls about not being able to login to KSIS. ITS staff are working on a solution.

Saturday, June 1, 2019

Network Maintenance - 6/01

This maintenance will be post-pone and rescheduled at a time yet to be determined.

History:
NTS will be performing maintenance on campus wireless on Satruday (6/1) from 8:00-9:00 a.m.  This service will affect the authentication piece for the KSU Wireless and Eduroam networks.  Once this maintenance has been completed users might be prompted to accept a new certificate before connecting.

Tuesday, May 28, 2019

Mediasite Update - 05/28/19

 Maintenance has been completed.

History:
Mediasite will undergo an update on Tuesday, May 28, 2019 from 5 a.m. until approximately 9 a.m. Users may experience intermittent interruptions of various Mediasite functions (playback, upload, editing, etc.) during the maintenance window. 

Friday, May 24, 2019

Cat Cash Web Deposit Portal Maintenance - 05/14/19

Maintenance has been completed.

History:
The Cat Cash Web Deposit Portal will be down for maintenance Tuesday, May 14, 2019, from 7 am to 12 pm. Cat Cash will operate normally. Deposits can only be made through the K-State ID Center during this period. We apologize for any inconvenience this may cause.

Electrical Power Maintenance - 05/22/19


 Maintenance has been completed

 History:
SERVICE INTERRUPTION NOTIFICATION (4:30 a.m. to 7:30 a.m.):

Working on existing high voltage cables in our underground high voltage switches and vaults that supply electrical power to these buildings.  This maintenance will affect anything that uses electricity to include computers and servers, air conditioning and other HVAC systems, and more.


Source:  SHUTOFFS-L

Email Issues 5/19/2019

Issue has been resolved.

History:
IT Help Desk is getting reports of issues logging into K-State Webmail. ITS is aware of the issue and is working to resolve the issue.

Housing and Dining Resident Portal

Maintenance has been completed.

History:
The Housing and Dining Resident Portal is down for maintenance Tuesday, May 14 2019, until 12 pm. We apologize for any inconvenience this may cause.

Thursday, May 23, 2019

KSIS and UAchieve maintenance - 5/23


The maintenance has been completed.

HIstory:

Tonight from 6 pm – 7:30 pm, we will be doing some system-wide maintenance to production KSIS and UAchieve. For a period of time, connectivity to the application will be sporadic.