Thursday, October 17, 2019

ServiceNow upgrade 10/17

The upgrade has been completed.

History:
ServiceNow will be upgraded to the Madrid release tomorrow Thursday, October 17th in the morning. It should be finished before 5AM. As with all ServiceNow upgrades, this is an automated process and no downtime is anticipated. Any issues can be reported to the IT Help Desk by calling 785-532-7722, emailing helpdesk@k-state.edu, or submitting the Report an Issue form. For additional details, see KB14122

Wednesday, October 16, 2019

FIS initial logon page temporarily slow - 10/16/2018

The response time has been repaired.

History:
FIS is currently experiencing an issue getting to the initial logon page. It is extremely slow, sometimes taking 5-10 minutes to render. Then after putting in username and password, it takes several minutes again. Once you get signed in, FIS behaves normally. ITS Staff are working on a resolution.

Canvas Maintenance - 10/16

The Canvas maintenance has been completed.

History:
Canvas maintenance is scheduled on Wednesday, October 16, at 2:15 a.m. and lasting until 4:15 a.m. Canvas users will not be able to access Google Apps for about 10 minutes of time during the maintenance period.

Friday, October 11, 2019

Network Maintenance - 10/10/2019

The maintenance has been completed.

History:

NTS will be performing network maintenance to the wireless infrastructure on the Manhattan main campus, Olathe, and in the athletics complex.  Maintenance will begin 10/10/19 at 6pm and continue through 6am on 10/11/19.  We do not anticipate the loss of wireless service during this maintenance period.  This maintenance will not impact wireless services in the Residence Halls and Jardine Apartments, and the Polytechnic campus.

Wednesday, October 9, 2019

Network Maintenance in Hale Library 10/16/2019

NTS will be performing network maintenance in Hale Library on October 16th from 6am-7am.  The maintenance will create a loss of service for both wired and wireless connectivity on the first floor.  Data Center connectivity will not be impacted.

Monday, October 7, 2019

Network Maintenance - 10/7

The maintenance has been completed.

History:
Monday, October 7th, between 5 PM and 8 PM, several maintenance tasks will be performed in the border firewalls.  No service disruptions are anticipated during this maintenance.

DFS Decisioins Upgrade - 10/06

The upgrade was completed.

History:
There will be a DFS Decisions upgrade this Sunday, October 6th from approximately 2 p.m. - 7 p.m. 

Wednesday, October 2, 2019

Single Sign On Issue

The issue has been resolved.

History:
ITS staff are aware of the Single Sign On issue effecting all K-State resources. ITS staff are working on a resolution.

Tuesday, September 24, 2019

Odyssey PCS system Maintenance - Wednesday, January 8, 2020

The Odyssey PCS system will be down Wednesday, January 8, 2020, 6:00 am to 6:00 pm, to complete a server migration and software upgrade.  During this time, no transactions or inquiries will be processed.

Systems this affects:
·         Cat Cash
·         Papercut Printing
·         HDS meal processing
·         Athletic meal processing
·         Union Gift Cards
·         HDS Gift Cards
·         Conference Cards
·         HDS Laundry
·         Departmental dining
·         Online Deposits
·         Connect Balances

Monday, September 23, 2019

DFS Decisions Upgrade - 9/22

The upgrade was completed.

History:
There is a planned DFS Decisions Upgrade all day on Sunday 9/22

Friday, September 20, 2019

Network Maintenance - Leadership Studies - 9/20

The maintenance has been completed.

History:
NTS will be performing network maintenance in Leadership Studies on 9/20/19 from 7am to 8am. The maintenance will affect both wired and wireless connectivity on the 2nd floor of the building.

Wednesday, September 18, 2019

ImageNow Issues

 Issue has been resolved.
History:
ImageNow is experiencing issues. ITS is working to resolve the issue and apologizes for the inconvenience.

Monday, September 16, 2019

Network Maintenance - Waters Hall 9/12/2019

The maintenance has been completed.

History:
NTS is performing emergency maintenance in Waters Hall from 2 - 2:30pm.  This maintenance affects both wired and wireless connectivity on the 3rd floor West Wing.  Users will experience a brief network disruption during this maintenance.'

Wednesday, September 11, 2019

ImageNow Issue

ImageNow issue has been resolved.

History:
ImageNow is experiencing issues. ITS is working to resolve the issue and apologizes for the inconvenience.

Wednesday, September 4, 2019

Web publishing change for non-CMS sites on K-State central web server

EST is preparing to move the servers hosting the K-State Website into the cloud. As part of this migration, we will have to change the way content is uploaded/published to the web servers.

This does NOT pertain to the www-personal.k-state.edu servers or sites already maintained through the CMS.

After Friday, September 27, 2019 at 5pm users will no longer be able to upload content to the K-State web servers via Samba or unix.ksu.edu (www-personal is NOT affected by this). Publishing will be officially supported through the CMS. Instructions for this can be found here: https://www.k-state.edu/webservices/cms/

For sites that can not move to the CMS, you will need to register for access to the new SFTP server: https://kstate.service-now.com/its?id=sc_cat_item&sys_id=7aed4e95db6b730044619e26db96193a

Saturday, August 31, 2019

HRIS Maintenance - 8/31

The maintenance has been completed.

History:
HRIS will be down Saturday August 31st between 8am and noon for system maintenance.

Friday, August 30, 2019

Storm Power Outage

Power and nework connectivity has been restored.

History:
Due to the storm, Ackert Hall and Engineering Hall have intermittent power.  Facilities are currently working to resolve the issue.

Wednesday, August 28, 2019

Wireless Network Issues

Wireless service issues were stabilized just before noon today (8/27/19). ITS will continue to monitor the network very closely. If you are still experiencing problems connecting or staying connected to the wireless network, please contact the IT Help Desk for assistance.
History:
ITS is currently experiencing issues with wireless service at the Manhattan campus.  Users may experience problems getting connected to both KSU Wireless and KSU Guest.  We are working with the vendor to identify and resolve these issues. 

Monday, August 26, 2019

Nichols, Fairchild, McCain and Thompson Halls electric shut off Aug. 20

Maintenance was completed.

History:
Service interruption notification 
Contact person: Jack Carlson, 785-532-1722
Service to be interrupted: Electrical power
Buildings involved: Nichols, Fairchild, McCain and Thompson halls
Interruption time and date: 5-7 a.m. Tuesday, Aug. 20
What does this affect: Affects anything that uses electricity — i.e., lights, computers, servers, air-conditioning, HVAC systems, pumps and more.
Reason for the interruption: Inspect cables and insert pull rope into existing spare raceway for future cable replacement to Nichols Hall.

Friday, August 23, 2019

Canvas Maintenance - 8/31

Canvas maintenance is scheduled on Saturday, August 31, at 11 p.m. and lasting until 3 a.m. the following morning. Canvas users may experience a short downtime during the maintenance period.

Thursday, August 22, 2019

Network Maintenance - 8/21

The maintenance was completed.
 
History:
Wednesday, August 21, between 8 PM and 12 AM, firewall configuration will be performed to establish communications with our AWS environment.  This work will result in short service disruptions during the maintenance window.
 
History:
Tuesday, August 20, between 9 PM and 11 PM, firewall configuration will be performed to establish communications with our AWS environment.  This work will result in short service disruptions during the maintenance window.

Thursday, August 15, 2019

AnyConnect licenses update - 8/15

 The maintenance has been completed.

History:
Thursday, August 15th, between 5:00 Pm and 5:30 PM, the AnyConnect licenses will be updated on the Manhattan and Olathe VPN firewalls.  No service disruption is expected as a result of this maintenance.

Wednesday, August 14, 2019

PaperCut upgrade - 08/13

The upgrade was completed.

History:
On 8/13 starting around 7a.m. PaperCut services will be down for approximately 1-2 hours for a version upgrade. This will affect printing in all university computing labs and classrooms that use PaperCut.

Thursday, August 8, 2019

Palo Alto software upgrade - 08/08

The maintenance has been completed.

History:
Thursday, August 8th, between 5 PM and 6 PM, the Palo Alto firewalls at the perimeter will undergo a software upgrade.  No service disruption is anticipated as a result of this maintenance.

Wednesday, August 7, 2019

Network Maintenance Edwards Hall - 8/10

The maintenance has been completed. 
 
History:
NTS will be performing network maintenance in Edwards Hall on Saturday 8/10, from 7am to 10am.  Both wired and wireless services will be affected during the maintenance window.

Wireless Network Maintenance Housing and Dining - 08/07

The maintenance was completed.

History:
NTS will be performing network maintenance on the Housing and Dining wireless network on Wednesday (8/7) from 6:30 AM to 8:00 AM.  Intermittent wireless connectivity across the Housing and Dining complex is expected during this time.

Thursday, August 1, 2019

Various systems unavailable

The system issue has been resolved.

History:
Several K-State systems are unavailable at this time. ITS staff are working to resolve the issues. Further updates to come.

Monday, July 29, 2019

Password Changes Unavailable

The issue has been resolved, users may need to clear the cache before attempting to change their password.

History:
Password changes for eID's are temporarily offline, we are working to resolve this issue.

Canvas Maintenance - 07/26

The maintenance is complete.

History:
A Canvas maintenance event is scheduled for Friday, July 26. The maintenance will begin at 11 p.m. and will last up to 6 hours. This maintenance event will affect the ability to upload new media and subtitles to our media servers. During this time, users will continue to be able to access previously uploaded videos and captions.

Thursday, July 25, 2019

Data Center upgrades - 7/24


Upgrades have been postponed.
 History:
ITS is planning upgrades in the Data Center tomorrow at 10:30 a.m.  No downtime is expected.  If you are experiencing issues contact the IT Help Desk.

Monday, July 22, 2019

Network Maintenance West Hall - 7/24

Maintenance has been completed.


History:
NTS will be performing networking maintenance in the West Hall on Wednesday (7/24) from 7pm to Thursday (7/25) at 12am.    This will cause an outage for all Wired and Wireless connectivity to Housing and Dining Buildings as well as the Center for Child Development as maintenance tasks are being performed during this window.   This will not affect main campus connectivity. 

Friday, July 19, 2019

Wireless maintenance - 7/21

The maintenance has been completed.

NTS will be performing wireless maintenance on campus on Sunday 7/21 from 8:00 AM to Noon.  This maintenance will only affect campus buildings will not include equipment located in Athletics and Housing and Dining Services.  No downtime is expected during this maintenance.

Office365 Mail Service Issues 7/19/2019

As of 1 p.m. Microsoft resolved the Office365 mail issue.

History:
Microsoft has reported issues with Office365 mail services. Users may experience problems with their email until the issues are resolved on their end.

Microsoft's next update on the Office365 mail service issues will be at 12:30 P.M.

Password Reset delay - 07/16

The issue has been resolved.

History:
We are currently experiencing long delays in the password reset process.  ITS is currently working towards resolving this issue as soon as possible.  We apologize for any inconveniences this may cause.

Lansweeper scan Wednesday(7/10)- Thursday (7/11)

 Scan Has Been Completed

History:
iTAC Client Services will be performing a Lansweeper scan of the PSK network from Wednesday(7/10) 8:00 AM to Thursday (7/11) 6:00 AM.

No issues are expected.

Hale Library Power Outage July 13 2019

The maintenance was completed.

History:
Power will be shut down to Hale Library for panel work on July 13 at approximately 7 a.m. to provide safe access to the high voltage distribution panels throughout the facility. The contractor will be adding panel grounds and removing the temporary leads that were installed to connect the facility to the generators.  The outage is expected to last about 3-4 hours. Generator power will be available beginning at 6:30 am.

Monday, July 8, 2019

Seaton Hall Wireless Maintenance - 6/25

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Seaton Hall on Tuesday (6/25) from 9:00 pm – 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout the building during this time.

Wednesday, July 3, 2019

Campus Wireless maintenance - 07/02

The maintenance has been completed.

History: 

NTS will be performing maintenance on campus wireless on Tuesday (7/2) from 9:00 PM – 11:00 PM.  This service will involve the authentication piece for KSU Wireless/Eduroam/KSU Housing networks. 

No outages are expected during this maintenance.

Monday, July 1, 2019

DUO Interuptions 6/28/2019

Issue has been resolved

Due to Verizon outages in the area those on Verizon services will not be able to get the push notifications to log into there accounts.  Current ways to bypass this issue will be to turn off your cellular data and use a WIFI network or call into the help desk for a bypass code.

THIS ONLY EFFECTS VERSION CUSTOMERS.

Friday, June 28, 2019

Network Maintenance Bushnell Hall - 6/27

This maintenance has been completed.

History:

NTS will be performing network maintenance in Bushnell Hall tonight (6/27/19) from 9pm to 11pm.  This maintenance will affect both wired and wireless connectivity intermittently throughout the building.

Monday, June 24, 2019

Wireless Maintenance Gen Richard B Myers Hall, Chester E. Peters Rec Center - 6/26

Maintenance has been completed.


History: 
NTS will be performing wireless maintenance in the following areas Wednesday (6/26) from 9:30 pm to 11:30 pm: 
Chester E. Peters Recreation Complex
General Richard B Myers Hall
This maintenance will affect wireless connectivity intermittently throughout these buildings during this time.

Wireless Maintenance for Throckmorton, Umberger, and Thompson 6/23/2019

Maintenance has been completed.


History:
NTS will be performing wireless maintenance in the following areas Sunday (6/23) from 7:30 am to 10:30 am: 
  • Throckmorton Hall
  • Umberger Hall
  • Thompson Hall
This maintenance will affect wireless connectivity intermittently throughout these buildings during this time.

Thursday, June 20, 2019

Leasure Hall Network maintenance - 06/19

The maintenance has been completed.

History:
NTS will be performing software upgrades to the network infrastructure in Leasure Hall tonight (6/19/19) from 9pm to 11pm.  Both wired and wireless services will be interrupted for 10 to 15 minutes during the maintenance window. 

Tuesday, June 18, 2019

Wireless Maintenance: Unger, Foundation, Mary and Carl Ice hall - 6/15

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in the following areas Saturday (6/15) from 7:00 am to 8:30 am: 
  • Unger Complex
  • KSU Foundation
  • Mary and Carl Ice Hall
This maintenance will affect wireless connectivity intermittently throughout these buildings during this time.

Fieldler and Engineering IV Halls Electrical Power maintenance - 6/14

The maintenance has been completed.

History:
Electrical maintenance will be performed to Fielder and Engineering IV Halls on 6/14 from 7 p.m. to 10 p.m.to repair switch base that has cracked and requires repairs before foundation base fails.  This maintenance will affect anything using electricity, i.e.: lights, computers, servers, air-conditioning, HVAC systems, pumps, and so on.

Friday, June 14, 2019

Wireless Maintenance: Kedzie Hall, Parking Services, Nichols Hall - 6/14

The maintenance has been completed. 

History:
NTS will be performing wireless maintenance in the following areas Friday (6/14) from 9:00 pm to 11:00 pm: 
  • Kedzie Hall
  • Parking Services
  • Nichols Hall
This maintenance will affect wireless connectivity intermittently throughout these buildings during this time.

DFS Decisions is down

The maintenance has been completed and all services have returned to normal.

History:
The Division of Financial Services Decisions Workflow service is temporarily down for unscheduled maintenance.

Wireless Maintenance Fiedler Hall - 6/13

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Fiedler Hall on Thursday (6/13) from 9:00 pm to 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout this time period. 

Wireless Maintenance Rathbone Hall - 6/13

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Rathbone Hall on Thursday (6/13) from 9:00 pm to 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout this time period.

Wirless Maintenance Durland Hall - 6/13

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Durland Hall on Thursday (6/13) from 9:00 pm to 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout this time period.

Thursday, June 13, 2019

Wireless Maintenance Engineering - 6/13

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in Engineering on Thursday (6/13) from 9:00 pm to 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout this time period.

Wireless Maintenance Fairchild Hall - 6/12

The maintenance was completed.

History:
NTS will be performing wireless maintenance in Fairchild Hall on Wednesday (6/12) from 9:00 pm to 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout this time period.

Wednesday, June 12, 2019

Wireless Maintenance Lafene Health Center - 6/12

This maintenance has been completed.

History:
NTS will be performing wireless maintenance in Lafene Health Center on Wednesday (6/12) from 9:00 pm to 11:00 pm. This maintenance will affect wireless connectivity intermittently throughout this time period.

WebMethods Upgrade - Cancelled - 6/16

Upgrade has been cancelled.

History:
WebMethods (aka “transaction hub”),  our application integration platform, will be upgraded on Sunday, June 16 from 11:30am – 7pm. All transactions during this time will be queued and processed when the upgrade is complete. No data will be lost. This upgrade will impact the timely ability to provision accounts.

History:
WebMethods (aka “transaction hub”),  our application integration platform, will be upgraded on Sunday, June 9 from 11:30am – 7pm. All transactions during this time will be queued and processed when the upgrade is complete. No data will be lost. This upgrade will impact the timely ability to change eID passwords, provision accounts, and more.

Tuesday, June 11, 2019

Wireless Maintenance West Memorial Stadium (Purple Masque Theater) - 6/11

The maintenance has been completed.

History:
NTS will be performing wireless maintenance in the West Memorial Stadium (Purple Masque Theater) on Tuesday (6/11) from 9:00 pm to 10:00 pm. This maintenance will affect wireless connectivity intermittently during the maintenance period.