Friday, October 23, 2020

Network Maintenance in Anderson - 10/25/2020

NTS will be performing maintenance in Anderson Hall on Sunday (10/25) from 9:00 AM - 10:00 AM.  This maintenance will affect network connectivity for some connections in the basement of Anderson Hall.  Wifi will not be affected by this maintenance.

Thursday, October 22, 2020

Math Site Issues 10/22/2020

 Math Site Issues have been resolved.

History:

The math sites are currently experiencing some issues.  ITS is aware of the problem and is working to resolve the issues.

Mediasite Maintenance 10/22/2020

The maintenance has been completed.

History:

Mediasite will undergo an update on Thursday, October 22, 2020 from 5 a.m. until approximately 7 a.m. Users may experience intermittent interruptions of various Mediasite functions (playback, upload, editing, etc.) during the maintenance window.

Wednesday, October 21, 2020

Leave Requests Issues - 10/21/2020

Issue has been resolved

Leave Requests that are put in are currently being redirected to the Junk folder.  If you notice a missing request please check the Junk folder.  ITS is aware of the issue and is currently looking to resolve it.

Monday, October 12, 2020

Military Science Building Emergency Network Maintenance 10/12/2020

The maintenance has been completed.


History:

NTS will be performing emergency network maintenance on Monday 10/12/2020 from 6pm to 7pm for the Military Science Building.  Both wired and wireless services will be impacted.

Financial Information System (FIS) Maintenance

 Maintenance has been completed

The Financial Information System (FIS) will be unavailable from 6 p.m. Saturday, October 17, through 6 p.m. Sunday, October 18. Once the monthly maintenance is complete, FIS will available for your use.


Wednesday, October 7, 2020

Office 365 Issues

Microsoft services are now responding.

History:

 Microsoft is currently experiencing issues. Users may see impact to Microsoft Teams, Outlook, SharePoint Online, OneDrive for Business, and http://Outlook.com.

Friday, October 2, 2020

Canvas Maintenance - 10/10/2020

 Maintenance has been Completed

Canvas will perform an engine upgrade to the Scorm LTI starting at 2:00 a.m., Saturday, October 10. The maintenance is expected to last 6 hours. The Scorm tool will be inaccessible during maintenance.


HRIS and KSIS maintenance 10/11/2020

Maintenance has been completed

HRIS, KSIS, and DARS will be unavailable from midnight – 4 a.m., Sunday, October 11. Maintenance will be performed on the Oracle PeopleSoft systems.

Office 365 Issues 9/28/2020

Issues Resolved

 

 History:

Office365 seems to be experiencing widespread issues.  Microsoft is investigating the issues and will provide more information as they work toward a resolution. 

Monday, September 28, 2020

Mediasite Maintenance 9/29/2020

 Maintenance Completed

History:

 Mediasite will undergo an update on Tuesday, September 29, 2020 from 5 a.m. until approximately 7 a.m. Users may experience intermittent interruptions of various Mediasite functions (playback, upload, editing, etc.) during the maintenance window.

Monday, September 21, 2020

Mediasite Performance Issues - 09/20/2020

 Canvas has applied a fix and this issue has been resolved.

 

Update:  09/21/2020

Mediasite is currently experiencing extended delays in processing new video content. Thank you for your patience while IT works to improve the performance of the infrastructure.

Initial Notice:  09/20/2020

When inserting a Mediasite presentation into Canvas, you may receive an error saying, "Content retrieval failed." A recent change in Canvas has broken part of the Mediasite integration and is expected to be fixed soon. Please see the knowledge base article below for more information and a workaround:

https://kstate.service-now.com/it?id=kb_article&sys_id=09d52936db5b50106f2b9477db96195b

Wednesday, September 16, 2020

Throckmorton Electrical Maintenance - 09/19/2020

 Maintenance Completed

 History:

 Throckmorton performance maintenance on building transformer to occur on Saturday, Sept. 19, 2020.  This maintenance will affect anything that uses electricity.  Maintenance appears to be occurring in "sections" of the building and each section may experience outages at certain times.  The schedule appears as follows:

  • From 06 a.m. to 09 a.m. center section #1
  • From 09 a.m. to 12 p.m. center section #2
  • From 12 p.m. to 03 p.m. entire east section
  • From 03 p.m. to 06 p.m. entire west section

Connection Issues 9/16/2020

 Issues Resolved

History:

 ITS is currently aware of some connection issues and is working to resolve the issues.  Thank you for your patience well we work on the issue.

Monday, September 14, 2020

FIS Maintenance 9/20/2020

 Maintenance has been completed.

History:

The Financial Information System (FIS) will be unavailable from 6 p.m., Saturday, September 19, through 6 p.m., Sunday, September 20. Once the monthly maintenance is complete, FIS will available for your use. Thank you for your patience as we work to maintain our IT systems. 

Tuesday, September 8, 2020

Canvas Maintenance 9/8/2020

The maintenance has been completed.

 History:

Canvas will go through maintenance 9/8/2020 at 2:20AM, Canvas might not be available for up to 10 minutes.

Sunday, September 6, 2020

HRIS, KSIS, and DARS Maintenance 09/06/2020

The maintenance has been completed.

History:

HRIS, KSIS, and DARS will be unavailable from midnight – 4 a.m., Sun., Sept. 6. Maintenance will be performed on the Oracle PeopleSoft systems.

Tuesday, September 1, 2020

ImageNow Application Maintenance - 09/01/2020

The maintenance has been completed.

History:

ImageNow Application will be unavailable from 6 – 7 p.m., Tuesday, Sept. 1. Maintenance will be performed on the ImageNow/Perceptive Content Production Servers.

Friday, August 28, 2020

PaperCut Issues 8/28/2020

Papercut Web Print services have been restored

 History:

PaperCut Web Print is currently offline.  The Division of IT is currently working to resolve the issue.

Wednesday, August 26, 2020

Google LTI tools maintenance - 8/26

Maintenance has been completed

 

 Google LTI tools will have slow loading from midnight to 1AM 8/26/2020 due to maintenance.

Tuesday, August 25, 2020

Media Site Maintenance - 08/25/2020

 Maintenance has been completed.

 History:

 Mediasite will undergo an update on Tuesday, August 25, 2020 from 5 a.m. until approximately 7 a.m. Users may experience intermittent interruptions of various Mediasite functions (playback, upload, editing, etc.) during the maintenance window.

Support Tool Maintenance 8/26/2020

Maintenance has been completed.

 

 eProfile and IDM Support tools will be unavailable between 5 AM and 6 AM on Wednesday, Aug. 26th for planned maintenance. Creation of eIDs and password changes will also be unavailable during this time period. 

Monday, August 24, 2020

Unger Network Maintenance 8/24/2020

This maintenance has been completed.

NTS will be performing network maintenance in Unger tonight  (8/24/20) from 6pm to 7pm.  This maintenance will affect connectivity to a small number of wired connections on the 1st floor.  Users can expect a 10 minute service disruption during this time.

Zoom Login Issues

Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings and Webinars. Users are now also able to manage their service on the Zoom website. Zoom is currently monitoring to ensure that these services are operational
 
 
Zoom has received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars using links.  This issues does not appear to be impacting any mobile or client logins.  Zoom is aware of the issue and working to resolve it.

Monday, August 17, 2020

FIS Maintenance 8/22/2020

 Maintenance has been completed.

 

 The Financial Information System (FIS) will be unavailable from 6 p.m., Saturday, August 22, through 6 p.m., Sunday, August 23. Once the monthly maintenance is complete, FIS will be brought back up for use.

Tuesday, August 4, 2020

Housing and Dining wireless network maintenance 8/6/2020

This maintenance has been completed.



History:
NTS will be performing maintenance on the Housing and Dining wireless network(s) on Thursday (8/6) from 5:30 AM - 7:30 AM.  This maintenance will affect wireless connectivity in the following areas:
Jardine Complex
Derby Complex
Kramer Complex
Honors House
Smurthwaite
Boyd Hall
Putnam Hall

During the maintenance intermittent connectivity for end users is expected.

Friday, July 31, 2020

Network Maintenance 8/4-8/5/2020

This maintenance has been completed.


History:
NTS will be performing network maintenance on Tuesday 8/4/2020 from 10pm until 2am and on Wednesday 8/5/2020.  Both wired and wireless services will be impacted in Ackert, Cellular Equipment Building, Facilities Grounds, Unger and Waters.  Wireless service will be affected in the President's Residence.  These service disruptions will take 
up to 10 minutes at each location.

Canvas Maintenance - 07/31/20

 Maintenance has been completed.

Canvas will perform maintenance on the Office 365 LTI at  12:30 a.m., Friday, July 31. The maintenance is expected to last for up to 30 minutes. During this time, you may be unable to access Office 365 in Canvas.

Canvas Maintenance - 07/31/20

Maintenance has been completed.


Some Canvas tools will be unavailable from 6-8 a.m., Friday, July 31. During the downtime, Information Technology Services will be upgrading the Oracle LTI from 11 to 19. K-State Attendance, Copy Grades to KSIS, and Teval will be unavailable during the upgrade.

Thursday, July 30, 2020

Mediasite Maintenance - 07/30/20

Maintenance has been completed

Mediasite will undergo an update on Thursday, July 30, 2020 from 5 a.m. until approximately 7 a.m. Users may experience intermittent interruptions of various Mediasite functions (playback, upload, editing, etc.) during the maintenance window.

Nichols Hall Emergency Maintenance - 07/29/20

Completed

NTS is performing emergency maintenance in the Nichols Hall.  This maintenance will impact all network services in the building from 11:30am to noon.

Wednesday, July 29, 2020

Core Router reboot - 7/29/2020

 The emergency maintenance has been completed.

History:
NTS  will be performing an emergency reboot of the core router modules at 10PM to attempt to correct issues from last nights maintenance . Users may experience an outage during this time.

HRIS, KSIS, and DARS Maintenance - 08/09/20

The maintenance is complete.


History:
HRIS, KSIS, and DARS will be unavailable from midnight – 4 a.m., Sun., Aug. 9. Information Technology Services will be performing maintenance on the Oracle PeopleSoft systems, including operating system patching.

FIS Maintenance 7/25/2020

 Maintenance has been completed
History:
The Financial Information System (FIS) will be unavailable from 6 p.m., Saturday, July 25, through 6 p.m., Sunday, July 26. Once the monthly maintenance is complete, FIS will be brought back up for your use

Core Infrastructure Maintenance - 7/28/20

The maintenance has been completed. 

History:
NTS will be performing maintenance on the core infrastructure starting at 10pm, 7/28/2020 through 6am, 7/29/2020.  Users may experience up to 30 minute disruptions in both wired and wireless network connectivity during the maintenance window.

Friday, July 24, 2020

Office 365 Information Possibly Missing - 7/22/2020

 This issue has been resolved.
History:
Yesterday, IT was testing a script to remove spam emails from Office 365. The script had a variable that wasn't defined and the execution of the script could have potentially deleted data from Office 365. The data could be email, calendar entries or other types of files. IT is running a script to recover any potentially deleted data and will update this information once this is completed. 

Wireless Network Maintenance 7/23/2020

The maintenance has been completed.
 
History:
Update 9:56 PM:
Wireless maintenance has been completed for Athletics and Olathe.  

Main campus update is still progressing.


History:
NTS will be performing network maintenance to the wireless infrastructure on main campus, Olathe, and in the athletics complex.  Maintenance will begin 07/23/2020 from 6:00PM-10:00PM.  We do not anticipate loss of wireless service during this maintenance period.  This maintenance will NOT impact wireless services in the Residence Halls and Jardine Apartments, and the Polytechnic campus.

Tuesday, July 21, 2020

Mediasite Issues 7/21/2020

This issue has been resolved.


History:
Mediasite is currently experiencing intermittent problems connecting to its storage. IT is working to resolve the issue and appreciates your patience.

Wednesday, July 15, 2020

EIS maintenance - 07/21/2020

Maintenance has been completed.

History:
EIS will be unavailable on Tuesday, July 21 from approximately 5am – 7am. EIS is the administrative course management system used by Global Campus and many others. It also is the course search tool accessible on Global Campus’s K-State Online website.


Tuesday, July 14, 2020

Teval maintenance - 07/16/2020

Maintenance has been completed. 
History:
Teval will be unavailable on Thursday, July 16 from 7:30am – 9:30am while it is migrated to the cloud.

Monday, July 13, 2020

HRIS, KSIS, & Dars Maintenance 7/12/2020

Maintenance has been completed
History:
HRIS, KSIS, and DARS will be unavailable from midnight - 4 a.m., Sunday, July 12. Information Technology Services will be performing maintenance on the Oracle PeopleSoft systems.

Friday, July 10, 2020

DARS Upgrade 7/18/2020


The DARS upgrade has been completed.


History:
DARS will be undergoing an upgrade and unavailable from 8 a.m. to noon, Saturday, July 18. During the upgrade, KSIS will still be available for use.

Password Reset maintenance 7/14/2020

Maintenance has been completed
The eID Password Reset will undergo maintenance from 3 - 7 p.m. on July 14. The reset via text messaging option will be unavailable during the maintenance.

HRIS, KSIS, and DARS Maintenance - 6/14/202

 Maintenance has been completed
History:
HRIS, KSIS, and DARS will be unavailable from midnight - 4 a.m., Sunday, June 14; monthly maintenance will be performed during this time.

HRIS, KSIS, and DARS Maintenance - 6/27/2020

Maintenance has been completed
History:
HRIS, KSIS, and DARS will be unavailable from 10 p.m., Saturday, June 27, through 6 a.m., Sunday, June 28. Information Technology Services will be performing maintenance on the Oracle PeopleSoft systems.

Ackert Hall Maintenance - 6/10/2020

 Maintenance has been completed

History:
NTS will be performing network maintenance in Ackert Hall on 6/10/2020 from 6 to 7pm.  This maintenance will affect both wired and wireless connectivity for areas on the 2nd floor during this time.