Monday, September 21, 2020

Mediasite Performance Issues - 09/20/2020

 Canvas has applied a fix and this issue has been resolved.


Update:  09/21/2020

Mediasite is currently experiencing extended delays in processing new video content. Thank you for your patience while IT works to improve the performance of the infrastructure.

Initial Notice:  09/20/2020

When inserting a Mediasite presentation into Canvas, you may receive an error saying, "Content retrieval failed." A recent change in Canvas has broken part of the Mediasite integration and is expected to be fixed soon. Please see the knowledge base article below for more information and a workaround: