KSU Phone System Emergency Maintenance 4/29/2021

The maintenance has been completed.

NTS will be performing emergency maintenance on the phone system tonight (4/29/21) from 9pm to 10pm.  The maintenance will impact all phone services on the Manhattan campus, and long-distance services on the Olathe and Polytechnic campuses.   We anticipate phones will lose connectivity for approximately 5 minutes during the maintenance period.  Voicemail will also be affected during this time.

Outlook Signatures Working Improperly (04/23/2021)

 

Final status: We've confirmed that the fix has successfully completed deployment throughout the affected environment and we've verified with affected users that this action has alleviated the problem.

Scope of impact: Users with existing email signatures or users attempting to add new email signatures using Outlook on the web were experiencing this issue.

Start time: Wednesday, April 14, 2021, 8:10 PM (4/15/2021, 1:10 AM UTC)

End time: Wednesday, April 28, 2021, 12:00 AM (5:00 AM UTC)

Root cause: A recent Outlook on the web update introduced a code issue, resulting in the impact.

Next steps: - We're reviewing our update validation and testing processes to better identify similar code issues impacting email signatures to prevent similar problems from happening again in the future.

 

History:

Current Status: We've successfully validated the fix, which took longer than anticipated. We've starting deploying it to the affected environment and expect the deployment to complete by Wednesday, April 28, 2021 at approximately 7:30 PM UTC.

 

History:

Current status: We've determined that a recent Outlook on the web update introduced a code issue, resulting in the impact. We've developed and are validating a fix which we expect to be ready for deployment in the next few hours and complete by our next scheduled update on Wednesday, April 28, 2021.

Scope of impact: Users with existing email signatures or users attempting to add new email signatures using Outlook on the web are experiencing this issue.

Estimated time to resolve: We expect that our fix should be validated and fully deployed to the impacted infrastructure by Tuesday, April 27, 2021, 8:30 PM (4/28/2021, 1:30 AM UTC)

 

History:

Users on Outlook on the web are noticing that signatures in email messages aren't showing up
 
User Impact: Users on Outlook on the web are noticing that signatures in email messages aren't showing up as expected.
 
More info: Users with email signatures already attached notice that the signature isn't appearing when creating new emails.
 
Users may also notice that options "Automatically include my signature on new messages that I compose" and "Automatically include my signature on messages I forward or reply to" are appearing as unchecked after refreshing.
 
Current status: The provided network trace logs were inconclusive as there weren't any identifiable errors seen. We're reaching out to additional users to provide additional logging for further review.
 
Scope of impact: Users with existing email signatures or users attempting to add new email signatures using Outlook on the web are experiencing this issue.

 

History:

E-mails sent with webmail may have incorrect or missing personal signatures at this time. Our vendor is aware and working towards a resolution.

Internet Issues 4/20/2021

Issue has been resolved.

History:

ITS has discovered the issue and is now working on repairing the problem.

History:

 K-State is currently experiencing sporadic internet issues through out campus.  ITS is aware of the issues and is looking into it.  We appreciate your patience while we deal with the issue.

FIS Maintenance 04/24 - 04/25

The maintenance has been completed.

History:

The Financial Information System (FIS) will be unavailable from 6 p.m. Saturday, April 24, through 6 p.m. Sunday, April 25.

HRIS, KSIS, and DARS maintenance - 4/11

 The maintenance has been completed.

History:

HRIS, KSIS, and DARS will be unavailable from midnight - 4 a.m. April 11.

Temporary intermittent outage of Microsoft 365 services and features

The issue has been resolved.

History:

Microsoft is investigating an issue where users may be unable to access Microsoft 365 services and features.  We'll provide additional information as soon as possible.